Hema Maps

Bought Map Set World & Australia , good detail BUT NOT properly Laminated as stated just a very thin coating if this is what is called laminated im really disappointed as it is very poor quality , world map wont unfurl needs to be mounted on backing, used double sided tape onto wall did not hold as keeps curling so considering price im overall dissapointed

Lots of comments here about their customer service. For anyone who isn't in the know, they at some point had an external company to them who did the software updates and that company had bricked their devices for a large majority of the devices which they were working through to either replace or had an entire team to manually fix them - something like 50,000 devices in the wild to be fixed which will never all be done.

The customer support is lacking because of how many there are to do, to even try to fix this, you need a team of at least 10 people but they only had 2-3 actually fixing them.

Personally, I wouldn't bother using these devices because if you have an issue, you're not going to be that small minority that gets fixed, you're much better being with a competitor where this hasn't happened.

I have a Hema HX-Box Navigator, and trying to purchase maps through Memory-Maps for All has been an incredibly frustrating experience. After creating an account, logging into MMfA, selecting the Hema Complete 4WD Maps package, and entering my payment details, the only result is an error message. Despite multiple attempts, several emails, and a considerable amount of time spent troubleshooting, I have been unable to complete the purchase.

Considering the cost of the Hema system, I expected a much smoother process. At this point, I am starting to wonder whether I should cut my losses and invest in an alternative navigation system such as a Garmin.

To make matters worse, customer support is only available via email, and the initial response has been to suggest the issue is with my bank. A proposed workaround was to use PayPal, however the exact same error occurs when attempting to purchase the maps, leaving me no closer to a solution.

Hema, you need to do more to support your customers. Your mapping platform is powered by Memory-Maps for All, but from a customer's perspective, that distinction is irrelevant. We purchased a Hema product and expect Hema to assist when critical functions such as map purchases do not work.

I will update this post once I receive a response from Hema and/or Memory-Maps for All so that others can make an informed decision about the quality of customer support and the overall user experience.

Hema, if you are going to rely on a third-party provider for your mapping services, please step up and help your customers when things go wrong.

I recently sent my AMHXDA3 device to Hema Maps based in Victoria earlier last month for the premium map upgrade. After weeks of hearing nothing and being unable to contact them through their support ticket system or by phone, I feared my device had been lost. It turns out the issue was due to Australia Post—not Hema Maps—as the device had been sitting at my local post office since the 27th of May without being scanned in properly, meaning I never received a pickup notification. While I’m relieved to have my device back, the experience was still incredibly frustrating.

That said, my biggest concern remains Hema Maps’ lack of customer service. Throughout this ordeal, my support tickets went unanswered, and I was never able to speak with anyone on the phone. This lack of communication is unacceptable, especially for a company still actively selling premium upgrades. Customers deserve better responsiveness and transparency.

I hope Hema Maps seriously improves its support systems, as the current setup leaves customers in the dark when issues arise.

Easy to hard wire. Works well BUT will not connect to bluetooth unless you put your phone into Flight Mode. Service is poor from Hema - you have to lodged a service ticket. Which is fine but would be good to speak to a human tech. I am not the only one with the same problem - check social media. Hema is going backwards as a company over the last few years. Be careful as their products are sourced elsewhere then branded Hema. The unit was brought online direct from Hema about Jan 2025