Henzells Agency

Don't book holiday rentals with them! – Since our holiday accommodation ended on the 11th January and keys surrended we are still waiting for our mealsy $300 bond to be refunded. I have contacted them a couple of times via phone and email getting a number of excuses: from bank account details given incorrect to do refund/ bond refund bounced back/to we will pay back on your credit… Read more

card in a few days. STILL Nothing! I think I need to have a serious conversation with the REIQ. How long does it take to do a bank transfer or EFT refund?

Terrible service – We are a professional family who has chosen to rent while we wait for our house to be built nearby. We pay $450 per week for our home and have been treated like dirt our entire tenancy! We have been treated like 2nd rate citizens by an 18 year old girl who still lives at home with her parents. Our home has been delayed and we will not be renewing… Read more

our lease and the owners of our home are going to be left with no tenants in a slow market.

When we moved in it took us 4 weeks to view the property as they were not 'showing' it, all the while the price started at $500 per week and dropped $20 per week until we saw it! We offered the owners more per week as we felt it was worth more and knew the price had been dropping. They lie to cover their mistakes and do not report requests to owners (like the hot water not working for 2 weeks)

My advice go to a bigger brand who have expectations of their staff and treat people with basic level respect!

Unprofessional, Rude, Condescending, Disrespectful, Untruthful, Unreliable (need I go on?)