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A very highly recommended rental agency
The whole team at ironfish are very cooperative and helpful with every single request as there was a situation where my Miele induction cooktop needed service due to faulty error messages.It was a herculean task as Miele customer service had backlogs since the pandemic and it was very hard to book for a technician to come and fix it.
With the great help of my property manager Jennifer Shen ,I was able to sort out the issue smoothly. Because she put a lot of effort to communicate with Miele's service subcontractors and to arrange the service repair.
Also she is highly motivated and hard-working and attends to her tenants request promptly and ensures with a positive solution, for any issues.
Helpful and great communication
Iron fish helped me out on getting my own place and it’s a wonderful and clean apartment, Ms Veronica Jong focused and determine on my goal and what I want so she was able to accomplish my goal by getting me the apartment that I wanted so I’m happy to say Ironfish is highly recommended.
Appalling service, new property manager every 2 months, and 1 year of VCAT disputes later...
Iron Fish is probably the worst property management firm I've come across in 14 years as a renter (and a property owner myself who understands how the industry works). We had 51 documented issues with our property that our property managers (all 7 of them in 2 years) couldn't fix. Further, they did such a poor job of managing the property we left early only to be threatened and embroiled in over a year of VCAT disputes where they were so incompetent VCAt threw out their claim for not submitting ANY evidence. Work with them at your own risk and document everything because you'll need it when they or you inevitably take them to VCAT. Grossly incompetent and unprofessional.
Great effort by the team for my rental property
The team has been very nice to us and delivered the best they could. Prompt and responsive to my enquire; very thoughtful and knowledgeable throughout the whole rental application. The staff are friendly and gentle. Specially thanks to Coral, Sisi, Ryan and the team.
Coral has been helpful
Coral has taken great care of us and our needs lately. Definitely is someone that replies fast and can help us sort our needs out within a week. Thank you!
Professional, effective and enjoyable
Ironfish has been excellent for attending our queries and needs throughout our stay! Our PM Coral has always been there for us making sure everything is handled professionally and effectively, making our stay so far as enjoyable as possible. We are renewing our lease and are going to stay with IF longer now! Thank you for your service Coral! Kind regards, Indah & you-jing
Coral, a responsible, fast-reply property manager
Coral helped me solved mailbox key problem very fast when I just moved into a new apartment, and always reply emails in such a short time. She is such a responsible property manager in charge of my lease contract.
Just moved in to this unit. Quick response and always helpful. Coral does her job so well and always trying her best to assist her tenants. Always giving honest answers and efforts anytime when needed.
Poor service, unresponsive and negligent
Dishonest and terrible service. Our agent Matthew Chan has been negligent and did not provide essential information and fob of the building to us. Because of his mistakes, we had to pay extra 2 week's rent after the contract started without access to the property. We didn't even receive any apologise.
The Best Agency In Melbourne - Exceptional 5 Star service!
The EXCEPTIONAL service provided by Ironfish began when I first inspected the property, continued throughout my 2+ years tenancy and even after I had moved interstate to find a home.
Coral is an amazing Property Manager
Coral is super helpful with my lease transfer and kind! She replied so quick and with passion. Coral is a very very good Property Manager. Wonderful experience with Iron Fish and Coral as a Property manager
The reviewer stated that an incentive was offered for this review
Kelvin Loh has excellent service
Kelvin has been very proactive with updates on rental enquiries. He has prompt responses both via email and phone. As we are all starting to recover the effects of covid on the economy, the rents market has been a bit of a challenge, however Kelvin has done his best with following up on leads and enquiries and finding us suitable tenants.
Nasty irresponsible company
We just filed a complaint to VCAT because of the nasty management, ignorant and irresponsible acts from this company and Alvin Chen. They took money from your bank account without explaining and mixed you car park spot from another tenants, since Nov to now our problems still unsolved! None of the thing go right! If you want to have a taste of regret and keep calling, emailing and texting a company or a person who won’t reply you or give u any help. Try this agent.
Super good services received!
Coral is super helpful and kind, and gave me lots of support and assistant during my renting processes! She replied so quick and with passion . That’s a wonderful renting experience with iron fish.
The reviewer stated that an incentive was offered for this review
Nice room with comfortable furnitures！Also the service from my property manager Coral was good.Especially before my moved in she was very helpful and supportive!Full of patience and professional.Thank you Coral:)
Great service from iron fish
I had a very clear and smooth process renting thorough iron fish. Great communication with our property manager Coral; she is very professional and quick responsive to all my enquiries and emails.
I have had a great experience dealing with Iron Fish Real Estate, and in particular Coral from the leasing team. She has always responded quickly to questions and has helped with various rental searches. I highly recommend Iron Fish and Coral
Choose a different property to rent
They literally lie to your face.
They refuse to let you make modifications due to physical disabilities
I have been harassed by multiple persons and intimidated to try and not take further action
Coral has been an absolutely gem to have as a property manager. We had been struggling to find a apartment lease due to the intense competition in the city. Coral has been prompt, informative and patient with all our questions and queries. She also has been very accomodating and knows how to juggle different priorities. She has made our process smooth sailing and we couldn’t be happier.
They can get things done.
Coral is responsive and she managed to fix the problem of my apartment although the defect team are quite busy during the new year. She's very patient and polite. Overall, they are reliable.
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