Reviewer Photos & Videos
hisense 436l fridge
fridge is only 2 years old. seals are faulty, have had repaired and still not sealing. Made kids breakfast and the milk was off due to the fridge not sealing overnight. Have been told they will send another tech out to repair, after it had been repaired only a month or two ago to no avail. crap fridge, does not alarm if the fridge door is not shut. I just want a refund as its nothing but trouble and problem product!
First Class Customer Service
Recently my Hisense TV 24P2 developed intermittent switching on problems. My call to the Service Hotline was answered promptly, and after I had explained the problem the lady asked me to carry out a series of checks to see if the problem could be solved on the spot.
Because the problem still existed she suggested the TV set be turned off, unplugged and then plugged into another power point before taking me through another series of checks. Her instructions were clear, unhurried and easy to follow. When the switching problem still wasn't solved...
Paid but not delivered
I purchased an upright freezer - OVER 6 WEEKS AGO - and it still hasn’t arrived in store.
The store was out of stock stating a week or so before more stock will be arriving.
Nothing still !!
Not the stores fault and they happily refunded my money - that I will spend in that store because of great customer service !!
Poor TV life, non-existent customer service
My Hisense TV was awesome, whilst it worked. Good design, great picture, great (and fast) menu system and a good price. If the TV had actually lasted any length of time. It's less than 4 years old, the power board has blown (through faulty design, resistors arc as they are too close to a metal plate). I tried to contact them through their support, they eventually replied after a little nagging but essentially said "we can't help, all you can do is throw the TV away".
If your Hisense TV works, it's a great purchase but don't expect it to last ...too long. If you need to contact them for anything, you'll be lucky to receive a reply. Likely if you do they won't be interested in helping you. In the long run, you're better off paying what seems like a little more but when your TV lasts for double the time then it's a bargain over a poorly made Hisense unit.
Problem with Hisense tv
This tv won’t allow a program to be recorded and for the operator to click on later to watch said program while it is still recording. It also won’t allow you to watch one pre recorded program whilst recording another at the same time. I would buy another Sanyo next time because they have those additional features.
Hisense Fridge Freezer Repair but impossible to reach them
I have a double door hisense fridge freezer, it is just over 3 years old so of course the warranty has expired ! I have been trying to contact hisense for a week now. The phone line does not work properly and repeats the recorded message over and over no matter what number I press. I have sent 2 emails to their service email address, also with no luck. Easy to buy one of their fridges, hard to get hold of when something goes wrong! Is that a bargain, NOT !!!!!!! If anyone at Hisense reads this it would be great to get a response. Carole , Newcastle, NSW
Product 1 month out of warranty does not work
1st the 58" tv 1 month out of warranty internet did not work, also have to unplug for several hours re plug in for it to work again of which hisense did nothing about, 2nd the vertical freezer the door panel stopped working 5 months out of warranty, all they will do is supply the parts, do NOT by hisense products!
Hisense 55 Q8 ULED
Well this is an amazing tv fabulous clarity in the depth of the colors so clear on all format's SD hd this is due to the Dolby vision l was told @netflex l have to get someone to do this the sound also is great thanks to Dolby Atmos don't need a sound bar @also the 3year warranty would highly recommend this Hisense tv extremely happy thank you Hisense for making a first class tv
Extremely Poor Customer Service
I purchased a Hisense Fridge On July 16th & it was delivered on July 17th. Upon delivery it was discovered that there was a dent in the freezer door. The delivery driver took a photo on his phone & said that he would file a report . I also contacted the Good Guys who forwarded my details to Hisense. I got a phone call from Hisense on July 22nd stating that they would replace the door & that a service agent would contact me within 2 days. I had heard nothing by July 28th so I contacted Hisense who gave me the name & number of the service ag...ent. I tried ringing & all I got was a message saying that the agent was not contactable & there was not even an answering machine . I tried locating the named agent both in the White Pages & Online but could not find anything for them . So I rang Hisense again & after speaking to numerous people - I finally got to speak to a senior manager - who then stated that there would be a long delay in getting the door. He also implied that I would be better off buying another fridge from another company ! I stated that I did not want to do that & that I had been originally offered some compensation for the damaged door & that has it would be months before a new door would be available that I would be happy to take the original small compensation offer. I was told to send an E-mail confirming this along with my bank acct details. The next day I received an e-mail stating that my $50 could not be paid until I sent photographic evidence of the dent . I do not own a camera phone or a digital camera & I cannot have visitors to my home to take a photo as Melb is in lockdown at the moment. Hisense already knew all this from my previous communications with them. So this afternoon I had to ring them again . I was " On Hold" for over 10mins & then when I finally got to speak to an operator I was told that the person I needed to speak to can not be contacted by phone & that she would get the person to call me back or that she would ring herself . Of course my call was never returned & I am still waiting for an answer & a resolution. I am about to turn 60 , have numerous health issues & have been given a medical exemption from working due to being in an "at risk" group for exposure to the Corona Virus - Therefore I do not need this unnecessary stress & anxiety. Overall I have found getting through to this company virtually impossible & I have found the communication from them very sadly lacking.
- Verified customer
BUYER BEWARE!! Hisense doesn't honour their warranty they also allow their call centre staff to be rude FACT!
Was bought a TV for my birthday by my sister. As was spending a long periods in hospital and when I would be released periodically I would have a tv to go home to. I had the tv less than 1 week before it was so called "damaged" as hisense put it. Nothing was actually damaged as you will see jn attached photos the tv was just bad quality and stopped turning on then the service I received from their call centre staff who are actually based in Australia was beyond bad. The service team make you take all different kinds of photos like you're a p...hotographer and then every different angle and then still that's not good enough that would also book a third-party service person apparently and then no one would show up bookings would be middle of the day during the week so you have to take a day off just to wait for them to not show up and that happened 4 times. Gave ne no consideration that I was sick and couldn't deal with the the stresses of trying to get a person to just come out and view it to prove to them that their wss no damage was next to impossible. They took the tv and never saw it back so I literally just gave up. POOR QUALITY PRODUCTS AND TERRIBLE CUSTOMER SERVICE. P.s had also purchased 3 year extended warranty.
Do not buy Hisense Tv. Not worth it at all.
Do not buy Hisense Tv. Last December I bought 65 Oled Hisense Smart tv from the Good Guys. There was an issue of Youtube and Netflix apps from day one which I didn’t really care in the beginning then it started annoying later. Long story short, the Youtube app was not responding well when you try to watch a live broadcast where as in The other tv in out media room there wasn’t any issue at all. The Youtube live broadcast was always buffering after 10 minutes everytime and you had to restart it again. It wasn’t my internet as I checked all oth...er devices with Youtube was working fine. After couple of weeks time I tried to push Hisense to send over a technician to attend, they finally attended and found nothing wrong neither in my internet nor the television. After all the discussions we had, as they have been saying they came up with “ it’s the third party issue, warranty does not cover this, check with your internet provider or check with the Youtube app provider “ . It is clear that I didn’t have any internet issues at all, also Youtube in all other devices are working fine in our house. It is common sense the app in their tv is not working and they don’t care about this. I took an advice from ACCC, and in their sale ads in an any retailer, they call this as “Smart tv” and mention that youtube and Netflix is compatible with their Tv, it must do what is meant to do. They cannot simply say “Youtube is a third party issue” even though there are buttons of “Youtube “ and “Netflix “ are available on the remote control which the apps are meant to be working fine. The only thing I was glad that the Good Guys took care of this as a retailer where I bought this tv and gave me a credit back then I bought another brand of tv and All are working fine. Please stay away from Hisense, lack of service and not good quality.
0 care factor for the customer
I bought the Hisense R7 55inch in January 2020. Its a great product and i really like it however, the screen decided to go black in the corner with what looks like a smash mark. With no physical damage to the exterior of the TV its decided to just break.
0/10 for customer service, i was told by the operator it could potentially be internal damage. Through emails the person i spoke to was not helpful at all and was implied that i had broken the TV myself.
I ended the emails with "i will never purchase a Hisense product again" (purely because the...
Thank you Hisense customer help line our 65" 16 month old TV went blank on a Friday they arranged a technition to come the next day to inspect under warranty and we had a new TV installed the following Monday by Max the technition great job guys.
Will Never Buy Hisense TV again
Two major problems: 1. Recordings on USB drive terrible, pixelates, loses sound, sound and video go out of sync. (we paid more for a tv that records on usb but it's useless) 2. Live TV freezes visual, still has sound, have to turn off power at wall and turn on again to make it work.
Not compatible with most apps and streaming services.
32 inch smart tv that cannot download the most common tv streaming apps, there is one, SBS, but none of the common tv streaming apps in Australia. Also it is not able to stream Amazon Prime ot Disney Plus but works with Netflix? Did it never cross anyone’s mind that a smart tv should be compatible with common streaming services, obviously not. Bloody useless!
Faulty Hisense Q8
Bought a Hisense Q8 65 it had red shadowing around moving objects so contacted Hisense and submitted images of videos of the defective panel, and their customer service was absolutely completely deplorable and disgusting and didn't want to know about the issue.
After two weeks of fighting both retailer and Hisense for a warranty replacement that I was for legally entitled to I finally got a brand new TV buy only once I contacted Consumer Affair to make a formal complaint. And to make it even worse, the new TV has the same issue which suggests ...it's faulty line, no wonder Hisense won't let any tech reviewers look at this TV because Hisense know it's problematic I don't wanna be called out for it. Now I have to go around that circle over again.
100% would recommend! Great customer service team!
I have both a Hisense fridge and TV. I had a couple of minor errors with them so I contacted their support team. They were great! They helped me solve my problem very quickly and with no confusion. Where there was a problem I could not fix it was rectified by the company within a couple of days. Many months later I am very happy with all of my Hisense products and would recommend them to any of my friends and family.
Very poor Hisense TV quality, Service and Customer Care
Purchase a Hisense TV model 39N4 second hand. The purchase date was evidenced by the seller as being 17 months previous.
The Product Problem -Three months after i purchased it the picture has failed (unviewable) in that it has become highly fluorescent with very bright pinks, blues and yellows.
The Service Problem - I attempted over a two week period (10 times) to contact Hisense service in Australia , via their website, phone (the number on their website was disconnected), and by direct email. Outcome - apparently the issue not seen before a...
Questions & Answers
Can't get through to register my fridge. Have rang 5 times and I give up after 30 mins. There is no one answering phones at Hisense phone number. Not a good sign
Hey Dan, I had a similar poor service experience. Eventually a received a reply to several emails to;
Hi Dan, sorry for my late reply. I know...their customer service is aweful....No one answered phone...no matter how many times. Emailing them is the way you can try. I wrote emails and complaint letter, Finally received response.
Recently purchased a series 8 Hisense 65 inch tv. This is my third Hisense tv and have had no issues, until now. For some reason while watching channel 7 programs the volume seems to drop in and out. Have tried different leads and changed HDMI ports with no luck. Any ideas on how to fix
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.