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Hisense

Hisense

1.9 from 207 reviews

Reviews

1.9

207 reviews
5
(32)
4
(11)
3
(4)
2
(14)
1
(146)
  • Product Quality
    2.0 (116)
  • Return Claim MadeYes (33) · No (80)
  • Customer Service
    2.0 (113)
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imogene b.

imogene b.Darwin, NT

hisense 436l fridge

published

fridge is only 2 years old. seals are faulty, have had repaired and still not sealing. Made kids breakfast and the milk was off due to the fridge not sealing overnight. Have been told they will send another tech out to repair, after it had been repaired only a month or two ago to no avail. crap fridge, does not alarm if the fridge door is not shut. I just want a refund as its nothing but trouble and problem product!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationNT
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Fiestypa

Fiestypa

  • 2 reviews
  • 2 likes

First Class Customer Service

published
Customer Service
Product Quality
1 comment
Hisense
Jasmine F.Hisense

Hi, thank you for taking the time to write such a great review, its much appreciated.

Toni G.

Toni G.Metropolitan Adelaide, SA

Paid but not delivered

published

I purchased an upright freezer - OVER 6 WEEKS AGO - and it still hasn’t arrived in store.
The store was out of stock stating a week or so before more stock will be arriving.
Nothing still !!
Not the stores fault and they happily refunded my money - that I will spend in that store because of great customer service !!

Return Claim MadeNo
Store LocationAdelaide
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David

DavidSydney, NSW

  • 2 reviews
  • 4 likes

Poor TV life, non-existent customer service

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationJB Hifi
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Problem with Hisense tv

published

This tv won’t allow a program to be recorded and for the operator to click on later to watch said program while it is still recording. It also won’t allow you to watch one pre recorded program whilst recording another at the same time. I would buy another Sanyo next time because they have those additional features.

Return Claim MadeNo
Store LocationWingham nsw
Lisa

LisaPerth, WA

New tv

published

Purchased a 65 inch tv after two months it stopped working. Still waiting for repair. I expected prompt after sevice .they dont seem fazed at all that ive bought faulty tv.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationArmadale wa
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Carole

CaroleHunter Region, NSW

Hisense Fridge Freezer Repair but impossible to reach them

published

I have a double door hisense fridge freezer, it is just over 3 years old so of course the warranty has expired ! I have been trying to contact hisense for a week now. The phone line does not work properly and repeats the recorded message over and over no matter what number I press. I have sent 2 emails to their service email address, also with no luck. Easy to buy one of their fridges, hard to get hold of when something goes wrong! Is that a bargain, NOT !!!!!!! If anyone at Hisense reads this it would be great to get a response. Carole , Newcastle, NSW

Customer Service
Product Quality
Return Claim MadeNo
Store LocationJbhifi Kotara
See all answers
6 comments
Hisense
Jasmine F.Hisense

Hi Carole, we are sorry to hear about the issues you are having with one of our products. Can I please confirm what email address you are using to reach us and where you are emailing ?

Carole
Carole

I am using this email : service.au@hisense.com and 1800447367.
Carole

Hisense
Jasmine F.Hisense

Thank you carole , are you emailing from a Hotmail/ outlook account ?

willibum90

willibum90South East Queensland, QLD

  • 5 reviews
  • 7 likes

Product 1 month out of warranty does not work

published

1st the 58" tv 1 month out of warranty internet did not work, also have to unplug for several hours re plug in for it to work again of which hisense did nothing about, 2nd the vertical freezer the door panel stopped working 5 months out of warranty, all they will do is supply the parts, do NOT by hisense products!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationHarvey Norman Mackay, Good Guys Mackay
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david

davidSydney, NSW

  • 16 reviews
  • 3 likes

Hisense 55 Q8 ULED

published

Well this is an amazing tv fabulous clarity in the depth of the colors so clear on all format's SD hd this is due to the Dolby vision l was told @netflex l have to get someone to do this the sound also is great thanks to Dolby Atmos don't need a sound bar @also the 3year warranty would highly recommend this Hisense tv extremely happy thank you Hisense for making a first class tv

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBing lee (Alexandria) Sydney
See all answers
1 comment
Hisense
Jasmine F.Hisense

Hi David, thank you for taking the time to write such a great review.

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Chris

ChrisGreater Melbourne (Outer), VIC

  • 2 reviews

Extremely Poor Customer Service

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationGood Guys Essendon Airport
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Sam

Sam Sydney, NSW

  • 2 reviews
  • 3 likes
  • Verified customer

BUYER BEWARE!! Hisense doesn't honour their warranty they also allow their call centre staff to be rude FACT!

published
Customer Service
Product Quality
Return Claim MadeYes
Store LocationBing Lee bankstown
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Do not buy Hisense Tv. Not worth it at all.

published
Return Claim MadeNo

0 care factor for the customer

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationThe Good Guys Lidcombe
See all answers

Customer service

published

Thank you Hisense customer help line our 65" 16 month old TV went blank on a Friday they arranged a technition to come the next day to inspect under warranty and we had a new TV installed the following Monday by Max the technition great job guys.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationJbhifi
See all answers

Will Never Buy Hisense TV again

published

Two major problems: 1. Recordings on USB drive terrible, pixelates, loses sound, sound and video go out of sync. (we paid more for a tv that records on usb but it's useless) 2. Live TV freezes visual, still has sound, have to turn off power at wall and turn on again to make it work.

Return Claim MadeNo
Store LocationLaunceston, Tasmania
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Glen D.

Glen D.Northern Region, NSW

Not compatible with most apps and streaming services.

published

32 inch smart tv that cannot download the most common tv streaming apps, there is one, SBS, but none of the common tv streaming apps in Australia. Also it is not able to stream Amazon Prime ot Disney Plus but works with Netflix? Did it never cross anyone’s mind that a smart tv should be compatible with common streaming services, obviously not. Bloody useless!

Return Claim MadeNo
Store LocationBig W
B.P.M

B.P.M

  • 4 reviews
  • 2 likes

Faulty Hisense Q8

published
Customer Service
Product Quality
Return Claim MadeYes
AMQ

AMQVictoria

  • 4 reviews
  • 1 like

very poor aftersales

published

bought a TV Hisense a while ago, while being under warranty called them and complained that it turns its self off and on, they did not want to know about it

Customer Service
Product Quality
Return Claim MadeNo
Daniel N.

Daniel N.South East Queensland, QLD

  • 2 reviews

100% would recommend! Great customer service team!

published

I have both a Hisense fridge and TV. I had a couple of minor errors with them so I contacted their support team. They were great! They helped me solve my problem very quickly and with no confusion. Where there was a problem I could not fix it was rectified by the company within a couple of days. Many months later I am very happy with all of my Hisense products and would recommend them to any of my friends and family.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationJB Hifi Helensvale
See all answers
Alan T.

Alan T.

  • 3 reviews
  • 1 like

Very poor Hisense TV quality, Service and Customer Care

published
Customer Service
Product Quality
Return Claim MadeNo
Page 1 of 11

Questions & Answers

Dan

Danasked

Can't get through to register my fridge. Have rang 5 times and I give up after 30 mins. There is no one answering phones at Hisense phone number. Not a good sign

3 answers
Alan T.
Alan T.

Hey Dan, I had a similar poor service experience. Eventually a received a reply to several emails to;
service.au@hisense.com

Shell
Shell

Hi Dan, sorry for my late reply. I know...their customer service is aweful....No one answered phone...no matter how many times. Emailing them is the way you can try. I wrote emails and complaint letter, Finally received response.

Dan
Dan

Thanks for your answers guys.I have emailed them but no response yet. I'll wait patiently

Barney

Barneyasked

Has anyone had issues in WA re gaining and maintain CH 7 reception?

No answers
Craig S

Craig Sasked

Recently purchased a series 8 Hisense 65 inch tv. This is my third Hisense tv and have had no issues, until now. For some reason while watching channel 7 programs the volume seems to drop in and out. Have tried different leads and changed HDMI ports with no luck. Any ideas on how to fix

No answers

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