AI reviews summary
Pros
Cons
Verdict
Customer experiences with Hisense are deeply divided, reflecting two very different realities. On one hand, numerous reviewers praise the brand for responsive support agents who successfully coordinate repairs or provide goodwill replacements for products experiencing issues outside the standard warranty period. On the other hand, a substantial portion of feedback highlights frustrating service delays, difficulties in securing warranty fulfillment, and premature hardware failures across televisions, refrigerators, and laundry appliances.
I have a 4K ultra short throw projector which I believe has always had issues with the temperature sensor. It died not long out of warranty. I contacted Sharleen from Hisense and was referred to Jasmine in the Customer Relations Team. I explained the issue and they offered an out of warranty, goodwill repair. I'm very appreciative of the outcome.
Great customer service from jasmine. Prompt replies and follow through on what she said she was going to follow through on. Appreciate the work she has put in to resolve my issue Show details
Second tv that the screen has stopped working. First one was replaced second one I’ve been waiting for a week for someone to contact me. I’ve sent over 15 emails and no replies. Show details
Reviews with attachments
- +7
If I could give this washer dryer combo and the customer service team 0 stars I would. Where to begin? I am under warranty. The washer dryer combo comes with a 3 year warranty and an 11 year warranty for the machine parts. A year or so into owning this machine, an F17 error kept displaying during the washing and drying process. No problems. Read… Read more
the manual again. I tried several things. Hard reset, different wash and dry cycles, basic cleaning including around the inside rim of the drum where the fluff gathered from drying. Kept happening. Everything was installed correctly upon delivery. Contacted customer service at Hisense. Spoke to [Name Removed] who kept asking me to follow the "trouble shooting steps" that will determine whether a tech can come and what they can do next. I told him what I had already done. Back and fourth with emails until he said that if I cannot complete the trouble shooting steps, that a tech would not be able to come. Escelated to senior customer service. Explained I am a disabled pensioner, with osteoarthritis, a cyst in my spine and several health problems and struggled to complete some of the steps. She, [Name Removed], again, said that I needed to complete all the steps in order to get a tech out. Emails continue to go back and fourth with me trying to show them in pictures and videos what is happening when I am doing the so called trouble shooting steps. Emails become repetative and kept saying I was clearly avoiding doing the steps so even if a tech does come I will still be charged a call out fee. In my emails and photos I am clearly telling them what the problem is, and according to the warranty (yes I am a nerd who reads all contrats and warranties) the call out fee will only be charged if it is deemed my fault. [Name Removed] says the call out fee will still be charged no matter what as I am clearly not doing the trouble shooting steps. Clearly this customer service team, despite me being a disabled pensioner with multiple health problems, and clearly stating what I have already done as much as I am capable of is trained to dance around warranties. The day I sent more pictures and videos they were supposed to contact me to do the trouble shooting steps on the phone, and for two days they did not contact me. I emailed them back with the pictures and video and stated I wish it to be noted on my file that hisense customer service were supposed to call me and never did and here are most of the trouble shooting steps done. Again, another email from [Name Removed] stating I was refusing to do them. Thank god for paper trails and names! I have downloaded and saved every email and contact of who I have spoken with and my warranty reciept etc and I will be taking them to fair trading. I have since sent an online form to the tech team at Hisense and explained the situation. I will be following up with a phone call today to continue the saga. Will be updating you all with the outcome! I am beyond furious. The first video is water left in the machine while I am turning the drum by hand (one of their trouble shooting steps) as in the second video, I had to stop the drum clean cycle due to that horrible noise you can hear. The customer service team also state in the emails they refuse to refund me.
DONT WASTE YOUR MONEY!! Brought the 10kg washing machine, only to have my clothes come out soaking wet after every wash. I have to do another 2-3 spins for my clothes to come out dry enough to put in the dryer. Their customer service is absolutely HORRIBLE and they just blamed everything on me saying that I’ve overloaded the machine despite all of… Read more
the video evidence I sent them showing them that this is not normal!! Please please do not waste your money! I’m now dealing with Australia consumer affairs, and hopefully I will get my money back.
Hisense QLED TV - Intrusive Ads Ruin Everything! 1 star Bought this "premium" QLED TV thinking it'd be great for YouTube and free-to-air. WRONG! Every time I switch from YouTube app to TV Channels (antenna input), VIDAA blasts an unskippable ad – total nonsense interrupting my viewing. Marketing lied about seamless use. Tried disabling… Read more
personalised ads – doesn't fix it. Contacted Hisense support demanding remote disable and refund – crickets. This breaches Australian Consumer Law (s18 misleading conduct, s61 unmerchantable). Avoid unless you want a TV that ads on your free TV!
Purchased 2025, Bathurst NSW. Video proof attached. #HisenseScam #FixTheAds
First of all, the people at the Hisense warranty call centre are aggressive and attempt to extort money from you by saying if they find nothing wrong, they'll invoice you. We purchased a side by side fridge only 6 months ago and either the defrost mode or compressor is faulty. The random bangs and knocking noises the fridge makes is extremely loud… Read more
- I've never had a fridge make similar sounds, ever. Hisense send a contracted service repair team around who are clearly annoying in Hisense pocket! The repairman listens to my video, says it's going to be the defrost mode and there will be water in the overflow tank to prove it. He takes the back panel off, shines a torch through the back and says everything looks fine. Surprise, the overflow has no water in it! My advice is to spend an extra $300-500 and buy an appliance from a reputable company. Hisense don't stand by their products and when challenged, they get aggressive.
Have been asking Hisense to fix my Hisense 10kg Front Load Washer HWFS1015AB since 29th may, when spinning it sounded like an airplane taking off now as of 25th July it isn’t spinning at all and sparking. They are fighting me and not giving a refund or replacement, I’ve just had to contact consumer affairs about the problem. Show details
Bought two Hisense TVs (both 55U8HAU) from JB Hi Fi: one in August 2022, the other in July 2023. One TV was replaced by Hisense under warranty earlier this year (without too much trouble) as the picture quality was awful. This response from Hisense is why I gave a 2 rating. The second TV now has the same worsening problem as shown in the photos.… Read more
Even though it is only 4 years old, it is outside the warranty period and will have to be replaced. Despite various TV reviews on how good Hisense TVs are (and we were influenced by those reviews), we will never buy Hisense again and would not recommend the brand to anyone. Thought prospective buyers should be aware of a real experience with these TVs.
If I could place Zero stars I would! DO NOT BUY A HISENSE product ever! My brand new Hisense washing machine sealer was faulty after 6months of use, the product had a 3yr warranty. I wanted the sealer to be replaced, Hisense customer relations team would not honour the warranty and kept stating clause 13a(ii), alleged it was my fault and stated to… Read more
escalate outside. I escalated to NSW Fair trading and 2.5months past. In that time I needed another washing machine and purchased a different brand around the 2month mark. Only after NSW Fair trading got involved with Hisense, they agreed to repair the sealer. By this time I no longer had the Hisense washer, I spent more $$ on another washing machine and only after NSW Fair Trading was involved, Hisense then stood by their warranty. Why didn’t Hisense do the right thing and adhere to their warranty from the beginning?! We have told everyone in our lives DO NOT EVER BUY HISENSE! The worst!
Absolute worst customer service and useless warranty. Avoid Bing Lee and Hisense. I bought a Hisense TV from Bing Lee, and it has been an absolute nightmare. The TV developed a severe defect with massive digital pixelation and blocky artifacts during dark scenes. I am well aware of the difference between LED and OLED technology, but this isn't a… Read more
limitation—it’s a major panel fault, which was even confirmed by an independent technician I hired myself. Instead of helping, both Bing Lee and Hisense completely ignored my video evidence. Hisense sent a technician who completely twisted my words, claimed the distortion was "normal," and tried to turn the blame on me by telling me I should have bought a more expensive OLED TV. Once Hisense washed their hands of it, Bing Lee Taren Point completely refused to get further involved, completely ignoring their legal responsibilities as a retailer under Australian Consumer Law. What is the point of paying for a product with a manufacturer's warranty if both the store and the brand manipulate your complaints just to avoid fixing a faulty unit? They have left me with an unwatchable TV and zero support. Because of their absolute disregard for consumer rights, I am escalating this matter directly to NSW Fair Trading and the tribunal (NCAT). I will also be sharing my experience widely across social media to warn others. Save your money and buy a different brand from a retailer that actually stands by the products they sell.
Purchased an 85 inch Hisense Smart TV, 3 years ago for South Maroubra SLSC education classes and for our lifesavers to sit down on rainy days and enjoy some movie time. This week out of the blue and after a good experience to date the image became light and blurred to a point we can’t see images. Looks like the TV is gone after 3 years and a great… Read more
deal of precious club money $1700 ! Really disappointed as this brand was recommended as a good large screen size mid price smart TV suitable for class lectures. I’m unsure if there’s any chance of getting a replacement or is that it?
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We bought hisense 85” U7QAU 4K ULED Mini LED Smart TV 2025 on November 4, 2025. We were able to use it using wifi connection until December 29, 2025 when it lost its connection. I thought it was just the internet but got the same issue even after 2 days and it was the only device that wouldnt work, then eventually it couldnt detect any network at… Read more
all. Reset has been made but still unable to. Called tech support and walked me through the troubleshooting then made me reset it but the system wouldnt set back to factory settings either so they decided to send a tech but no one showed up because theyre waiting for parts (they said they knew already what the problem was). That was more than a month already,no updates given unless I phoned them which by the way took time to get an agent. Also, their customer service needs to improve. There was an agent who sounded rude when I thought I sounded frustrated which I think was reasonable given the situation. Were supposed to enjoy our money’s worth but were inconvenienced. We asked Good guys if we could have it replaced as its under warranty, but would just say there’s nothing they can do as the parts havent arrived which they are in no control and the tv needs to be seen by technician which by the way was only diagnosed over the phone. This is just frustrating. So with this experience, I wouldnt recommend hisense tv at all.
Purchased a Hisense 43Q6NAU in Nov 2024. Absolutely pathetic quality TV. We hung out 43inch QLED screen on the wall and when we turned it on, the screen was not working properly. We tried to submit a warranty claim for the TV but they rejected it saying that "physical force" was applied to the TV and damaged it. The TV was just over 13 months old… Read more
and hadn't had much use. I can guarantee that physical force was not applied to the TV. Absolutely disgusting company. Don't ever buy a TV from this Absolutely terrible company. The quality is atrocious. I guess the old adage applies, "Buy cheap, buy twice". I will never buy another Hisense product again!
purchased a tv Oct 2025. TV is faulty the screen has lines through it. Hisense have rejected my warranty claim suggesting I have damaged the screen. They hadn't even seen the TV but concluded I was responsible. There are no physical marks or scratches. Hisense agreed to send a technician to assess the TV after I pushed back and he confirmed that… Read more
the screen is faulty internally which must have been caused by dropping/knocking the TV. Which I call nonsense. When I questioned him to show me evidence of any physical damage, he couldn't. I suspect he had been told what to say before he even assessed the TV. Hisense would have to be one of the worst companies I have ever dealt with. First and last time I would ever buy any of their products.
Latest follow-ups
As my Hisense TV was a few months outside the 3-year manufacturer's warranty with a major picture reset problem I was hopeful Hisense would honour an out of warranty repair and or replacement. Following phone and email communications both with the… Read more
tech division and Jasmine from the senior customer relations team I was delighted to receive a confirmation that a replacement has been approved due to the unit not being repairable and this would come with a 12months warranty goodwill gesture. As a valued Hisense customer, I am delighted that we were able to resolve the matter and I congratulate both Jasmine and the tech team for their understanding and professional service.
Follow-up · Length of time to receive a replacement entirely depends on the ability of the customer being able to answer all the tech questions to Hisense satisfaction plus process time through their sales and marketing divisions. I would suggest approx 2/3 weeks. The replacement model was 65U7SAU.
Had a Smart TV nearly new pixilate line through screen tv at Good Guys for 5 weeks TV perfect condition Hisense said it was my fault wont repair or… Read more
replace its clearly a manufacturers fault
Garbage customer service Rude representative at Hisense in Melbourne ...i will never buy Hisense again and will tell my friends to stay clear
Follow-up · Goodguys Warrnambool were fantastic and helped get a replacement for me Hisense awful will never get this brand again 5 stars for Goodguys 0 star for Hisense
Follow-up · Good guys were amazing and helped a lot Hisense was useless will never buy This company's product again ...gone to another manufacturer
The best service as my TV was just out of warranty,they helped me so much to fix it,as if it was still under warranty, fast reply to my email,and lovely customer service, so happy Show details
Follow-up · Zero cost Blown picture light Took 2 weeks Got it back like new Hisense were fantastic and I couldn't recommend them more 10/10
Positive reviews
A big thankyou to Hisense for their handling of our claim. Prompt response. Freezer issue fixed under warranty even though outside warranty period. Repair organised quickly through their authorized repairer Sydney Appliances whose technician came on time and kept us informed of his expected arrival
We’ve had such a great experience dealing with Hisense. Unfortunately, our fridge was faulty and needed to be replaced, and as our particular model was no longer in stock, Hisense offered us a replacement unit of a higher value instead. Their customer service throughout the whole process has been absolutely amazing. Nothing has been too much of… Read more
an ask, communication has been great, and they’ve made what could have been a really frustrating situation so easy to deal with.
Couldn’t be happier with how everything has been handled. 100% recommend Hisense based on the customer service we’ve received and will purposely buy Hisense branded products just becuase of the amazing warranty and customer service we have received.
My 10kg front load washing machine started making load drum noises, contacted customer support and logged the fault. Followed the process and the washing machine is being replaced under warranty, thank team and especially Jasmine from the(CRT) that went over and above for us communicating outside of normal busy hours…. Highly recommend this company when something goes wrong Show details
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Negative reviews
I am very disappointed with my experience with Hisense regarding my refrigerator. The refrigerator is only 3 years and 3 months old, yet the compressor is running continuously, 24/7, and becomes extremely hot during operation. I contacted Appliances Online to report the issue and was advised that the refrigerator is outside the manufacturer’s… Read more
warranty. I was told that a Hisense technician would contact me within 2–5 business days and that there would likely be a charge for the service.
I explained that I was not prepared to agree to any costs without first being provided with a clear assessment of the fault and the full extent of any potential charges. I also raised my rights under the Australian Consumer Law, including the possibility that the appliance may not have the durability or acceptable quality reasonably expected of a refrigerator of this price and age.
Unfortunately, neither a repair nor replacement was offered at this stage, and I was simply referred to a paid service assessment.
For an appliance only 3 years and 3 months old, I find this response disappointing. I expected a refrigerator to have a considerably longer useful life and expected the matter to be addressed in accordance with Australian Consumer Law, rather than being dismissed solely because the manufacturer’s warranty had expired.
I hope Hisense and Appliances Online will reconsider the matter and provide an appropriate remedy.
Takes multiple months to answer questions or respond to after sales service. I have spent about 10 hours messing around trying to contact Hisense. Do not buy one of their products under any circumstance.
Hisense after-sales customer service is shocking. If you buy a Hisense product, do not expect to be treated as a valued customer when something goes wrong. In my case, Hisense took a second $66 payment from my account for the same remote without contacting me or seeking any further approval. When I tried to fix a problem caused by Hisense, I was… Read more
made to jump through hoops, repeatedly provide proof and pay return postage before they would refund my money. They accepted no responsibility.
Their systems are outdated, their customer service is appalling, and they clearly do not care once they have your money. There are plenty of other companies that look after their customers. Steer clear if you value your time.
Recent reviews
I had an issue with a 4 year old Hisense TV and Hisense have been extremely pleasant to deal with. The TV is out of warranty, but they still sent someone out free of charge to repair it. When that didn't work, they have organised a replacement TV free of charge. Prompt responses and keep me updated. Very happy!
We had the gas leak out of the sealed unit in our upright freezer. Being just out of 3year warranty i rang Hisense and asked what would happen regarding repairs. Within a matter of days we had an answer and a new appliance was on its way. Show details
10kg front load washing machine was a few months out of warranty. Machine worked flawlessly until last few months drum was super noisy. Contacted Customer Service and they helped arrange a replacement machine. Jasmine was very helpful and understanding. Have had/have a few hisense appliances (tv/washer/fridges) all have worked well for the price paid.
I had a faulty washer which off warranty for 4 days. I contacted Hisense with the concern and the response was quick from the CRT team and they even replaced the product within 10 days. Thanks guys for your great support to the customer.
Purchased a Hisense 50” television last November as a Christmas gift for my daughter. Very recently (September 1, 2026) when she turned it on, only got a bunch of coloured vertical lines with no picture or sound. Performed all the troubleshooting… Read more
procedures that they recommended with no results. Called about the warranty, jumped through all the hoops they demanded only to be declined and accused of damaging the TV. I assured them that it wasn’t dropped, abused or impacted at any time. Obviously they don’t believe in customer service or stand behind their warranty - a very sad commentary on their company policy. Will NEVER buy any Hisesnse product again. Stu
Follow-up · Not interested in anything to do with this company in the future.
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**Update** Today, 21st September, have confirmation that Hisense are sending me a new machine,… Read more