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Bought a 50” tv couple of years ago It failed recently and do you think I can get any satisfaction from this company Not a chance They actually verified that it was under warranty but because I could not provide receipt they would not honour warranty Had photos ect but just stuffed me around to the the enth degree I would never buy another product from this company There service and attitude towards there customers is disgusting
Spare parts order fail !
Rang Hisense in Victoria and ordered a spare part for my freezer as it had stopped working. The person on the phone took down my details including card details and contacted the warehouse and confirmed the temperature sensor was in stock. I confirmed the purchase on 2/2/21 and she mentioned that it would take up to 10 days for me to receive this. I waited till 18/2/21 and contacted them because of their Lock down.
The person on the phone confirmed my name number and address and stated that no order was made and there was nothing else on my fi...le. I have waited two weeks only to find out that they hadn’t placed the order even though all my details were take and order was confirmed. I asked the details of the person that took down the original order to file a complaint and was told they don’t know who filled in the original form and can’t do anything and asked if I wanted to order the part now. I will be buying a new fridge and won’t bother with this incompetent company again. The person on the call today was not very helpful either. When asked about the account details for Hisense so I can check my bank statement to see if the money was taken he states that he “Assumes” it would be under Hisense. When asked for him to check if this was correct he was abrupt and annoyed that I wanted to be sure that the money wasn’t taken from my account! Ridiculous customer service.
Poor quality TV
I bought hisense 43" smart tv 4 months before. There is black screen on Tv but I can hear the audio. If call to the customer service and explained this problem, they already know this will happen in 43" Tv. They know they always get complaints about this issue for this Tv, still they are selling.
Never buy Hisense.
Time for a Investigation into unlawful misconduct?
I think the Australian government need to step in and do a investigation into the way hisense is treating Australians and unlawfuly disregarding basic consumer law.
This seems to be affecting many of us...
Class action ?
We need to get people speaking and go public on this is just not right.
Bad products and customer services
Bought the new 65Q8 ULED TV on December 2020. Something was leaking behind the screen. Requested for a repair 3 weeks ago. Every time I went to them they always said will respond within 1-2days but nothing happened. No calls no emails.
Hisense fridge/freezer stopped worked due to a gas leak. Contacted them the first week of January to organise a technician to come and check it. 14/01/21 technician arrived and said fridge is faulty due to a gas leak, the fridge will be replaced because it can’t be fixed. 2 weeks later, Hisense said they hadn’t received the paper work from the technician even though he confirmed he sent it the 14/01. It’s now the 12/02/21 and every time we contact them we’re told another 5-10 business days. Their customer service and products are a joke.
Worst customer service -don’t buy
French door fridge water/ice dispenser stopped working on 7/12/2020. Many, many messages and calls to customer service with many , many of those unanswered. Called Harvey Norman who we purchased it from, no care factor from anyone. Finally someone came out on the 7/1/20 only to be told it needed a new filter because the filters being sold were dodgy and causing problems. We only purchased genuine replacement filters. The repair service person said he would order a new filter and it is now 7/2/2021 and water/ice dispenser still not working. This is the most terrible after service ever received. The fridge is only 18months old will never purchase Hisense again.
Hisense not a TV to buy if you want it to last more than 2 years
I should have realised that this TV was a problem when bought.
This TV could not connect to the WIFI in my place and the HDMI cable didn't work when connecting the DVD.
I bought my 40inch Hisense smart TV in March 2019 and by January 2021 it's has problems (Not 2 years old). The screen has a big black section on the top and when I sent the screen shots to Hisense they said they would report back in 1 to 3 days.
4 days later I phoned customer support and they said the TV screen was damaged and not covered by their 3 year warranty.
The TV is on ...
Hisense Worst Company
Hisense not only sell an extremely inferior product, and very poor customer service. They now give your details out to service centres,who attempt to push you into surrending your TV under the pretext of fixing it. A service person sent by Hisense to my home, came without my permission. Claimed he rang the door bell(which I dont have) knocked on my door and front window. My front entry is enclosed for security and no person can knock on any front windows as they are not accessible. I was not at home and I was not expecting any service person in regards to fixing my faulty TV.Be very careful with Hisense as they give out your details to freely.
Worst customer service!!
Worst customer service have had multiple issues with the TV have had the mother board replace and once again having issues. They palm you off to make you try and fix it then to call back if the issue still happens, call back on hold for over an hour to be told something different to try and to call back if issue still happens! Waiting for a tech to come out and fix the tv once again waiting over a week to be fixed!!! I will never by another hisense product nor will I tell anyone else to buy their products.
Contact hisense about my faulty tv and not very helpful
I tried to contact hisense multiple times a few times they got back to me a few times they didn’t, I needed to email them photos of my tv so they could see the issue, I try to email the photos to them via the email they provided, the email gets returned to me and says it undeliverable to the email address, I managed to get in contact so the them via the phone service after multiple attempts again, they explain that they cannot receive emails from Microsoft accounts as there is an issue with their server, I ask if I can use a gmail account to se...nd the photos, they say that should work or I can use their online chat to upload the photos, I emailed them via my gmail account 3 weeks ago, no reply and to upload photos via their online chat is impossible unless you are talking to a real person which I waited half an hour to try and do so and I never got connected.... really disappointed with the service, my tv is still in warranty and I was wanting some kind of resolution to the issue with my tv and they can’t even provide me with the help I need definitely won’t be buying another hisense product, the tv is faulty after 2 years and they can’t even provide basic support/help
do not buy Hisense TV's
Brought a brand new 65inch uhd 4k tv. 2 months in the edges of the screen started to become more brighter than the rest of the screen. Called Hisense technical support on several occasions to raise a warranty claim but they never answer. I even left my number but no call back. The only way you can communicate with Hisense is messaging through their website which is very sad. Any how long story short, technical support/warranty is a painful drawn out experience. They get you to do the troubleshooting your self instead of sending out a technician.
I recommend you a pay a bit extra and get a brand that will assist you when things go pear shape.
Terrible after sales service
My TV had a dead pixel which I reported to place of purchase and they created a ticket with Hisense. Hisense took 3 days from then to call me to run through the pattern test and send photos. From there they took another 3 days to come back to ask for serial number and nothing after that. When I followed up after about 2 weeks from then, they said that tech. will review the photos just now. Waited another week and nothing again till I followed up to be told that a 3rd party guy will come. Who called and said will come to take a picture and send ...to Hisense, which mind you was already done 3 weeks back (4 weeks now in total since the issue). So not sure how much more time after this or how many more follow-ups I’ll need to do to get to know if anything is being done. Terrible after sales.
do not i repeat do not buy a tv from this company
Purchased my television from the good guys just over 12 months ago. Just prior xmas 2020 the screen went blank , after many weeks and countless phone calls the mother board was replaced, only to find the screen is now cracked . Again, more phone calls emails etc this company has now said that our case is closed no further correspondence will be entertained . stay as far away from this brand and company as you can
- Verified customer
By far the worst purchase!
Bought a 630L French door fridge. Fridge is less than 3 years old. Multiple warranty claims made about issues with the refrigeration temperature, and fridge not cooling. After service care terrible, the worst I’ve ever experienced. Over 6 phone calls and lengthy call waits/ call backs. Someday’s it took over 5 hours to get a call back or not called back at all. Fridge still has not been repaired or replaced after 3.5 since the warranty claim was lodged. Will never purchase a Hisense product again.
Questions & Answers
Only had my 75” tv for 3 weeks black screen but with sound and hisense sent a technician, change the mother board it was looking fine. And then went to put it back on the stand there was a crack.
Hisense is not covering it under warranty.
I didn’tcrack it.
This must poorly built. Not happy at all. Very disappointing.
Anyone have a problem with the screen??
I have been trying to contact Hisense since May 20 with no joy. I have a TV H6511, I have a black screen with lines across it. It’s only about 3-4 years old. A TV should be lasting at least 6-10 years.
I want it fixed it replaced!
Yeah good luck with Hisense, their customer service is non-existent. My advice is not to buy these cheap brands from cheap stores like JB HIFI, best to buy a Samsung from somewhere like Harvey Norman who actually provide customer service. Hisense do not care about their customers nor their products once they have left the warehouse.
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