AI reviews summary
Overall sentiment regarding Hisense is predominantly negative, driven by significant frustration with product longevity and post-purchase support. While a small segment of customers reports exceptional "goodwill" service where out-of-warranty items were replaced, the majority of users describe a combative warranty process. Recurring themes include appliances failing within 6 to 18 months and a customer service department that frequently attributes internal hardware failures to "physical damage" or "acts of God" to void warranty claims.
Pros
Cons
Verdict
Hisense products offer high-spec features at a lower price point, but this is offset by high failure rates and a warranty process that many users find obstructive. Potential buyers should be aware that while some receive excellent "goodwill" support, others are left with unserviceable appliances and must escalate to Fair Trading to receive a resolution.
Trash products and worse software. The entire software wont last a few years before you realise it doesnt upgrade like literally every other brand does. You cant get basic apps even with an upgrade. Not even local tv apps. Half are available half aren't. They also will ensure your remote fails but never for the frequently used apps only on… Read more
settings that will show out their incompetence. Ratsh#t company, budget #ss product. Don't buy it. Buy a random Chinese product with no branding first. I guarantee you'll get more value for money. I've replaced all hisense products in my house (over 15k), this brand cannot give the guarantees it claims and ive now learnt that and am out of pocket thousands
Service is worst . It may take ages after you call them 2-3 days . Hisense giving more features at low price . It is good as long as there is no fault . Once you need any service its a long wait . Show details
Warning warning danger, danger don’t buy their products customer service are useless their childish the arrogant and they’re rude my product is broken and they refuse to change and do anything. I’m still waiting for a comeback. It’s frustrating and annoying. They try to find every excuse to blame you don’t do it
Reviews with attachments
DONT WASTE YOUR MONEY!! Brought the 10kg washing machine, only to have my clothes come out soaking wet after every wash. I have to do another 2-3 spins for my clothes to come out dry enough to put in the dryer. Their customer service is absolutely HORRIBLE and they just blamed everything on me saying that I’ve overloaded the machine despite all of… Read more
the video evidence I sent them showing them that this is not normal!! Please please do not waste your money! I’m now dealing with Australia consumer affairs, and hopefully I will get my money back.
Hisense QLED TV - Intrusive Ads Ruin Everything! 1 star Bought this "premium" QLED TV thinking it'd be great for YouTube and free-to-air. WRONG! Every time I switch from YouTube app to TV Channels (antenna input), VIDAA blasts an unskippable ad – total nonsense interrupting my viewing. Marketing lied about seamless use. Tried disabling… Read more
personalised ads – doesn't fix it. Contacted Hisense support demanding remote disable and refund – crickets. This breaches Australian Consumer Law (s18 misleading conduct, s61 unmerchantable). Avoid unless you want a TV that ads on your free TV!
Purchased 2025, Bathurst NSW. Video proof attached. #HisenseScam #FixTheAds
First of all, the people at the Hisense warranty call centre are aggressive and attempt to extort money from you by saying if they find nothing wrong, they'll invoice you. We purchased a side by side fridge only 6 months ago and either the defrost mode or compressor is faulty. The random bangs and knocking noises the fridge makes is extremely loud… Read more
- I've never had a fridge make similar sounds, ever. Hisense send a contracted service repair team around who are clearly annoying in Hisense pocket! The repairman listens to my video, says it's going to be the defrost mode and there will be water in the overflow tank to prove it. He takes the back panel off, shines a torch through the back and says everything looks fine. Surprise, the overflow has no water in it! My advice is to spend an extra $300-500 and buy an appliance from a reputable company. Hisense don't stand by their products and when challenged, they get aggressive.
Have been asking Hisense to fix my Hisense 10kg Front Load Washer HWFS1015AB since 29th may, when spinning it sounded like an airplane taking off now as of 25th July it isn’t spinning at all and sparking. They are fighting me and not giving a refund or replacement, I’ve just had to contact consumer affairs about the problem. Show details
I purchased a Hisense TV 7 months ago. One day the picture started flickering on the lower half of the screen and a black line appeared across the centre. Coloured lines in top corner. Hisense concluded it must be my fault, giving no insight as to what the problem is, and refusing to honour the warranty. Now I’m stuck with a useless piece of junk. Show details
If I could place Zero stars I would! DO NOT BUY A HISENSE product ever! My brand new Hisense washing machine sealer was faulty after 6months of use, the product had a 3yr warranty. I wanted the sealer to be replaced, Hisense customer relations team would not honour the warranty and kept stating clause 13a(ii), alleged it was my fault and stated to… Read more
escalate outside. I escalated to NSW Fair trading and 2.5months past. In that time I needed another washing machine and purchased a different brand around the 2month mark. Only after NSW Fair trading got involved with Hisense, they agreed to repair the sealer. By this time I no longer had the Hisense washer, I spent more $$ on another washing machine and only after NSW Fair Trading was involved, Hisense then stood by their warranty. Why didn’t Hisense do the right thing and adhere to their warranty from the beginning?! We have told everyone in our lives DO NOT EVER BUY HISENSE! The worst!
Absolute worst customer service and useless warranty. Avoid Bing Lee and Hisense. I bought a Hisense TV from Bing Lee, and it has been an absolute nightmare. The TV developed a severe defect with massive digital pixelation and blocky artifacts during dark scenes. I am well aware of the difference between LED and OLED technology, but this isn't a… Read more
limitation—it’s a major panel fault, which was even confirmed by an independent technician I hired myself. Instead of helping, both Bing Lee and Hisense completely ignored my video evidence. Hisense sent a technician who completely twisted my words, claimed the distortion was "normal," and tried to turn the blame on me by telling me I should have bought a more expensive OLED TV. Once Hisense washed their hands of it, Bing Lee Taren Point completely refused to get further involved, completely ignoring their legal responsibilities as a retailer under Australian Consumer Law. What is the point of paying for a product with a manufacturer's warranty if both the store and the brand manipulate your complaints just to avoid fixing a faulty unit? They have left me with an unwatchable TV and zero support. Because of their absolute disregard for consumer rights, I am escalating this matter directly to NSW Fair Trading and the tribunal (NCAT). I will also be sharing my experience widely across social media to warn others. Save your money and buy a different brand from a retailer that actually stands by the products they sell.
Purchased an 85 inch Hisense Smart TV, 3 years ago for South Maroubra SLSC education classes and for our lifesavers to sit down on rainy days and enjoy some movie time. This week out of the blue and after a good experience to date the image became light and blurred to a point we can’t see images. Looks like the TV is gone after 3 years and a great… Read more
deal of precious club money $1700 ! Really disappointed as this brand was recommended as a good large screen size mid price smart TV suitable for class lectures. I’m unsure if there’s any chance of getting a replacement or is that it?
We bought hisense 85” U7QAU 4K ULED Mini LED Smart TV 2025 on November 4, 2025. We were able to use it using wifi connection until December 29, 2025 when it lost its connection. I thought it was just the internet but got the same issue even after 2 days and it was the only device that wouldnt work, then eventually it couldnt detect any network at… Read more
all. Reset has been made but still unable to. Called tech support and walked me through the troubleshooting then made me reset it but the system wouldnt set back to factory settings either so they decided to send a tech but no one showed up because theyre waiting for parts (they said they knew already what the problem was). That was more than a month already,no updates given unless I phoned them which by the way took time to get an agent. Also, their customer service needs to improve. There was an agent who sounded rude when I thought I sounded frustrated which I think was reasonable given the situation. Were supposed to enjoy our money’s worth but were inconvenienced. We asked Good guys if we could have it replaced as its under warranty, but would just say there’s nothing they can do as the parts havent arrived which they are in no control and the tv needs to be seen by technician which by the way was only diagnosed over the phone. This is just frustrating. So with this experience, I wouldnt recommend hisense tv at all.
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Purchased a Hisense 43Q6NAU in Nov 2024. Absolutely pathetic quality TV. We hung out 43inch QLED screen on the wall and when we turned it on, the screen was not working properly. We tried to submit a warranty claim for the TV but they rejected it saying that "physical force" was applied to the TV and damaged it. The TV was just over 13 months old… Read more
and hadn't had much use. I can guarantee that physical force was not applied to the TV. Absolutely disgusting company. Don't ever buy a TV from this Absolutely terrible company. The quality is atrocious. I guess the old adage applies, "Buy cheap, buy twice". I will never buy another Hisense product again!
purchased a tv Oct 2025. TV is faulty the screen has lines through it. Hisense have rejected my warranty claim suggesting I have damaged the screen. They hadn't even seen the TV but concluded I was responsible. There are no physical marks or scratches. Hisense agreed to send a technician to assess the TV after I pushed back and he confirmed that… Read more
the screen is faulty internally which must have been caused by dropping/knocking the TV. Which I call nonsense. When I questioned him to show me evidence of any physical damage, he couldn't. I suspect he had been told what to say before he even assessed the TV. Hisense would have to be one of the worst companies I have ever dealt with. First and last time I would ever buy any of their products.
I wished I read the reviews earlier :( I bought my Hisense TV about two years ago and it’s still under warranty now. I hardly even used it — maybe less than 1 hour a week as it's a second TV. One day after leaving it unused for a while, I turned it on and suddenly the entire screen was covered with vertical lines and no picture. No damage, no… Read more
bumps, no accidents — nothing.
Hisense took the TV for inspection, and instead of helping, they blamed me for causing physical damage, which I am 100% sure never happened. I know how I treated my TV, and I know I didn’t break it. It genuinely seems like it failed on its own.
Despite the warranty, Hisense refused to cover the repair. They basically told me to take it to the press or authorities if I wasn’t happy — which was shocking and extremely unprofessional.
After this experience, I’m beyond disappointed. I trusted this brand, but after how they handled this, I will never buy a Hisense product again and I absolutely cannot recommend them to anyone.
I have bought a brand new Hisense Fridge model HRSBS632BW from Appliance online in June 2025. It has water dispenser and Ice maker, The water nuzzle continually drips and does not stop, We had to put a kitchen towel to stop the puddle every night. It has been repaired by Hisense technician in August and again started dripping for second time.… Read more
Again waiting for Hisense to come and change the part. First repair took 1 month to be attended, now I am still waiting for two weeks for second repair and still no response from Hisense.
Their customer service is terrible.
It is absolutely garbage product, very very low quality fridge, DO NOT BUY, just because it is cheaper, You will regret it
I brought a Hisense smart tv and I feel an obligation to shear this fact with anyone looking for a new tv DONT BUY Hisense!! one of the worst TV brands iv ever encountered tottal waste of money and technical support won't do anything i had a TCL before this thinking I was upgrading being over a thousand dollars its a significant down grade!! The software freezes constantly i have to physically unplug it and reset Show details
Latest follow-ups
We have bought a 65inch miniLED ULED AI TV from Harvey norman, we got it delivered. Once it was unpacked I managed to set it up quick and easy. Beautiful picture quality, but after 2 days the tv switched itself on while we were out, but we thought… Read more
the dog might have been on the remote so thought no more of it. However at 2am it switched itself on again which made us jump, so we switched it off again. However when we got up that morning we switched the TV on to find we were no longer connected to the internet, and could not connect to the internet. We didn't have an aerial cable to attach so couldn't use the TV at all. I sent an email to hisence but have still had no response, so we contacted Harvey norman and they are helping us to try and resolve this issue, but they too are having problems with hisence responding to them. We have had contact with them during this time, which we were told it would work using an extension lead, so we disconnected it from that, then we were too far away from the modem so we wheeled it to within about 30 cm from it. After that my husband was taken through the process of a full factory reset, which in total took two hours, when we said that hadn't worked, the representative cut the phone call. We have had to pay for an aerial to be fitted just so that we can use it. So far a month in still no resolve. I don't want to give any stars as they don't desevere any
Follow-up · Once we received our new tv we had it set up within minutes. Unfortunately it was the after sales service that let them down. If they had just listened to us when we said it didn't work instead of telling us to do God knows how many factory resets, and moving the tv into a completely different room to be next to the modem I would have given them… Read more
Hisense !! , If I could give zero stars you Guyes would get it and deserve it , over 4hrs on the phone and live chat is a joke, over a month without a tv , when Hisense said they sent a replacement from melbourne when a RA to our local store and the… Read more
issue would have been resolved, but nooooo they sent one from Melbourne which I don’t believe when there is stock from Brisbane to Harvey bay , I tried and tried to get some sort of tracking from Hisense but noooo not even that , my next call is consumer affairs for a refund as I don’t believe a replacement was sent , the original tv was faulty and went for repair after me ringing at the 2 week mark was told no main boards were available thus a replacement was supposedly sent 2 weeks ago , what should have happened is that the store should have given a RA and a replacement would have been delivered by now . Don’t believe a word Hisense says as their customer service is woefully inadequate and they have dropped the ball, buyers beware , I’ll definitely give these guys a wide birth and please read the print and it Cleary starts that if a tv is faulty within a 3 month period the customer is to be given a replacement or refund neither has happened, so well done guys I will never forget how I was treated and will definitely never deal with this company again. PS I would love to post a picture but don’t have a tv .
Follow-up · After a lot off back and forth and after 4 weeks without a tv we were finally told that a motherboard was not available for that model even though it was only less than 3 months old , after talking to Hisense it was a battle to get them to agree that the main board was the tv it was then decided that it would be updated to the next model which… Read more
Still under warranty I forwarded required information requested by Hisense. They made decision based on the images sent that its not covered under warranty just like that without sending any technician for any assessment that it can’t be repaired. I… Read more
requested Hisense to give me a quote for repair and the response from Hisense technician customer support I quote:
“Unfortunately, repairing your TV is not cost-effective. The panel alone costs 80% of the TV's total price, and additional expenses, including shipping from China and labour fees, further increase the cost. Given these factors, purchasing a new TV would be a more economical and practical solution”. (Refer attached email response)
What this explains is no point in repairing might as buy a new TV.
Never buy Hisense brand ever stay away!
We consumers are the reason of your company success. I lost all the faith and trust in your brand. I paid in good faith I’m not rich who can spend thousands to buy again not fair. I’m cursing your company that one day very few will buy your brand and you will be at a shutdown position amen.
Follow-up · What can be expected from Hisense. Stay away from this brand as big screen TV cheaply made there is no such thing as manufactures warranty.
Positive reviews
The team were incredibly kind and respectful. Grace and Amber were absolutely amazing in assisting me with my issue. They were both calm and respectful even when I didn’t agree with the initial outcome. Amber was able to resolve my issue quickly and positively. Show details
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I've got older TV that started getting bad colours and a bit over the warranty and Hisense was really good at replacing the unit with newer model at their good will. Never imagined this may happen. They are really good customer service.
My Hisense 65" TV started turning off by itself intermittentently 2 months after the warranty expired. Sometimes it turns off every 5 minutes and takes a few minutes to turn back on. The Hisense helpdesk is contactable and friendly, but they were… Read more
only able to tell me to clear the cache and cookies and reset factory settings, none of which helped. I was advised to apply for an extension of warranty but that department isn't responding. I would expect a product from a reputable brand to last longer than 3 years and 2 months. I would also expect a company to stand behind its brand and deal with this sort of problem.
Follow-up · I am pleased to report that Hisense offered me a 'goodwill' extension to my warranty, collected my TV and found that it was faulty and delivered a brand new replacement. My thanks to the customer service team.
Negative reviews
Customer service doesnt work, unable to even receive repair ticket with case number! Bought fridge that broke after 3 weeks of use and not being able to raise repair under warranty as customer service tools are uselles. No responsive, reported this to The Resolver. Very dissatisfied and frustrated will NEVER BUY ANY APPLIANCE FROM THIS WEBSITE Show details
Extremely disappointed with Hisense's warranty process. My washing machine suffered a major failure at just 9 months old. While they agreed to replace the unit, their customer service completely refuses to honour basic Australian Consumer Law guarantees regarding installation. I originally paid for professional installation. Under the ACL, a… Read more
manufacturer must cover reasonably foreseeable losses caused by a product defect—which includes the labor to uninstall the broken unit and install the replacement. Instead, Hisense is dropping a massive, heavy appliance on my doorstep via a standard freight courier, leaving the physical unboxing, transit bolt removal, and plumbing installation entirely up to me. Replacing a faulty product with a logistical headache is not a complete remedy. If you expect a seamless, legally compliant warranty experience from a major brand, look elsewhere.
Hisense TV 70 inch ... box of s**t just died after about 3 years. Never worked well went dark and light every few seconds . Also just turns off sometimes and needs an on/off from mains . Another [Content Removed] chineese company selling crap that dies after warranty.
Recent reviews
I have an aircon that a technician was unable to source a part and instead quoted me a whole new aircon. The Hisense aircon I have doesn't seem old. I have an issue with the heater and it keeps shutting partially down (still on but not pumping) the technician believed it was the sensor. I have tried to contact Hisense myself and no one will get back to me. I have tried 3 times now and can't believe that they have zero service!
I will ever ever buy any product from Hisense. Absolutely rubbish. Had problems from the start and service is atrocious. Wait for more than a week sometimes two for someone to get out to look. My tv has been fixed 6 times in 3 years and have on multiple occasions asked for it to be replaced. No is the answer each time. I would not recommend buying any of their products
I will never buy a Hisense product again. Have called four times and each time the customer service agent took all details and said they would get back to me (NZ) I never got any follow up or resolve. Stay away from this Company
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We have now received a new tv and it works perfectly. I just wish that Hisense would have listened… Read more