Reviewer Photos & Videos
Would not recomend Hisense brand..after the first tv was replaced,(grateful).. second tv has same problem..cutting out, turns off for no apparent reason.(according to google it is a problem).. Contacted Hisense, and emailed Jasmin..she basically told me there was nothing they could do!! I would not recommend buying a Hisense product!
- Verified customer
Tv lest then 10 months old and rusting
Told not coverd by warranty must be to salty where i live after being electric shocked by the tv waiting from a response from fair trading now terrible to deal with shut me down on every instance, screen has constant issues and tv admits a shock when touched stuck with a tv now i cant use i would steer very clear im about to enter a legal battle
- Verified customer
Exceptional After Sale Service
Bought a Hisense 55RG Android tv to use as an electronic photo frame. Downloaded an app from Playstore. The program ran for a couple off months and then suddenly the tv would shut off for no reason. Tried various combinations of settings to no avail.
Phoned Hisense (David & James) who did everything they could to resolve the issue over the phone. After a complete reset was performed it appeared to still have issues. I booked in a service call. The tv was fine just an incorrect setting. I informed Hisense that I no longer required a service tech...
Poor warranty service
I cant imagine how poor and slow this bloody Hisense is.... my brand new fridge stopped working and I contacted them and they gave me stupid instructions just to drag the process by purpose! So frustrating their technician cane 3 days after and spent 1 minute to take some photos... yes this is broken to be replaced, technician said.... can you imagine.
Now they are waiting for report and asking me to follow up with technician my self and they them selves just sit and relax ....
I’m still waiting to fix this bloody fridge but I’m not optimistic
Terrible customer service, slow warranty service and no communication between their teams
My tv started having grey lines through the screen after a year of use and the USB port didn't work to begin with. I sent off a request back in December and their service technician picked up the tv. 2 weeks later i had a missed call so i returned it and they couldn't find the job and said it had been cancelled. I questioned how it was cancelled if they still have my tv and haven't attempted to return it. They didn't have any answers for me. Eventually the tv was returned apparently fixed however it wasn't.. I contacted them again and they have...not made any contact with me but the service technician randomly rocked up at my house to collect the tv... I called Hisense customer service to see how long until i would receive it back and they had no idea and hadn't received any info from the service technician. This is now almost two months later and i am moving states at the end of the week without a tv by the looks of it. DISAPPOINTING.
Poor Customer Service and bad Product!!
Customer care were so Rude unwilling to help and Refused to put me onto a Higher Rep, only had my Hisense Refrigerator for less then three years and it stopped working then started up and went from Hot and Cold constantly making it so i lost all my food and not too mention had no COLD WATER available during Australia's Hot summer!! Finally after many Phone calls, emails and even getting Good Guys involved you agree to a new Fridge but being im located in a country Town it will cost $500 to get it delivered and you guys are taking nearly 2 weeks to sort anything out! My reference # is 101557467 and yes ive already contacted CRT@Hisense.com and still waiting.... please get me my fridge so my kids have fresh food and water ready for school!!
Very Slow warranty service
I Have a 50 inch 4k hisense tv. 1 year and the screen stopped working with grey lines through it.
I rang warranty and they said send photos and receipt to their email address and they would get back to be in 2 days. 2 days gone and i ring them now i am getting told they would get to it for another 10 days. I asked cant i just get it repaired and they said they have not assest the photos i sent it. Seemed like they are looking for a way to get out of warranty. Very poor service. will never buy another hisense product.
Product and service unacceptable
New washing machine faulty after two cycles. Would not replace before a technician looked at it. It has been 7 days and still no replacement yet. Very rude at call centre also. They guy from The Good Guys did try and help out but Hisense would not budge on replacing it. Now 14 days and no sign of parts and hisense would not let me speak with a manager without emailing them.
Worse product and customer service
After few years all apps stop working and customer care said talk to the app maker(you tube). If we can’t use you tube it’s not smart tv for me. And web browser is only running for 40 minutes and have restart the Tv.just waste of time and money
Rubish support from hisense
So I purchased a TV late August the TV had a lip sync issues a technician had to come out and fix the TV I was told by Hisense Tv Guy technician had to fix the TV when he hadn’t he put a new part in which didn’t work and then had to put my old part back in he then told Hisense Tv Guy that he had been out twice and fix the TV ( he had only been out once and hadn’t fixed the TV)
Hi sense pretty much called me a liar and said they cannot resolve the problem because he has already been out twice I continue to tell them that he hadn’t been out twic...
- Verified customer
75" Hisense 4k TV. This was bought in June 2019. Exactly 1 month later, the mother board broke, got replaced, failed again. They replaced the TV. Now this tv has failed. We are now going to go through with TRYING to get our money back. Will update if we are successful or they give us a run around. The Good Guys in Wetherill Park have washed their hands off us and told us we have to go through Hisense.
Hisense fridge not working in just 3 months of purchase
We purchased a Hisense fridge just 3 months back (model number HR6TFF350) from good guys. We really liked the fridge in terms of capacity and cooling performance. It has suddenly stopped working and it the peak summer season now. Trying to get hold of service centre desperately.
HISENSE TV - Onsite servicing + Customer care
I bought a couple of 52" Hisense TV's that came with a 2 year inhouse repair warranty.
meaning if they cannot resolve the issue over the phone they will send a technician out to fix it on site.
1 TV started making a humming noise, we both thought it was a bad powersupply or maybe a speaker.
they sent a technician out, he tried replacing various things in the TV, main motherboard/powersupply, and then tried the speakers, but could not fix the issue.
he said he would have to go back to the office and esculate the problem, which should have had an...
Excellent customer care
I thought of thanking the customer care support which I got from Hisense!! The company showed how much it care its brand.
I bought a 50’ TV and it got faulty in 3.5 years. The TV had only 1 year warrant from manufacturer. But I contacted the customer care and they asked me to do few factory tests. Once it was understood that it was not repairable, the company replaced the TV with a new model of the same configuration free of cost. They kept their reputation.
Crap Crap Crap do not buy the TV can not keep up with HDR it pixelates. Support wont help say its too bad.
Tv pixilated when we contact support they say its normal. Honestly I think my dads old tube TV had a better picture. The mother board has been replaced because the remote stopped working but has made no difference to the quality of the picture
I have a hisence French door fridge with built in ice machine and water and I literally can't think of what I'd do without it. It's got so much space! Has a big drawer for the freezer and then another drawer which has 3 different temperature settings so can be used as a fridge or freezer. It's a super reliable fridge, I purchased one after my sister had the same one for a year.
- Verified customer
My $700 fridge completely dead after 5 years. Never abused or mistreated. Hisense say this is as long as they expect their fridges to last and refuse to help. They ignore Australian Consumer rights
Avoid this company.
New Hisense refrigerator not cooling
4 months before bought a brand new Hisense refrigerator. it is not cooling now. Freezer is working fine, but no cooling in the fridge. All my food got wasted. I need immediate help in fixing the issue with my fridge. Need compensation for the wastage of my food as well. Hearing strange noises from the fridge as well. Really loud tak tak sound. Need to fix it at the earliest.
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Questions & Answers
Hi Hisense. Bought 55nch R7, Good guys, 30-1-2020. Q ??? How do I remove frosty film off screen surface. Please help. Ralph I.
Hi Ralph , you are only able to remove the film off our OLED range. Model 55R7 you will not be able to.
I have a 50" android tv. It is now 4 months old and my problems continue. The channel banner displays on the top 1/3 of the screen, clears for 5 seconds and the returns. Watching tv is impossible. Screen has lines all through it. Service man Max has been great. Replaced the main board but screen problems (display and fault lines) continue. Replaced the tv 3 days ago and the channel Info on the screen problem is on the new one as well. Also now a channel displays for 5 seconds and then the tv goes blank. The tv has a wired connection to the internet but playing pay tv channels the sounds disappears!! The problems are overcome for an hour or so when you do a reset but Im doing that several times a day. Only thing working for me is that I now know all my passwords and setup routines off by heart and can do a reset in record time. Not impressed. Time to wave the flag and declare HiSense. Refund please.
Hi , we're sorry to hear you've experienced an issue with one of our products. If you give our friendly technical support team a call on 1800 447 367, they will be able to address your enquiry
I have bought a hisense tv and it will be delivered in few days.
After seeing so many bad reviee i feel like returning the tv without even using it.
Hi Sandy , Thank you for leaving a comment, whilst i understand where you are coming from , its always good to experience products for yourself. Hisense is number #1 in Brown Goods and lets be honest no one really goes online these days to post positive feedback and all the great things company do.
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