After Sales Service Is Pathetic
I bought a brand new Hisense 49 inch Smart TV on 22nd August 2019. It went 6 weeks before the picture went blank. I contacted the warranty hotline and it was a week before a technician was sent out to look at the set. The technician spent about an hour on it before deciding it was a part that he did not have that was faulty and this part had to be ordered in. So I waited another week for the part to arrive, the technician came back and after further investigation concluded that a module had failed and the set was unrepairable so he submitted a ...report that a replacement TV was in order, that had to come from Melbourne, I couldn't get a replacement from the local store I bought it from. It is now the 20th October and I am still waiting for the replacement set to arrive, Hisense have told me it will be Monday the 21st. So I have been waiting 7 weeks since the set failed and still waiting for an outcome, will never buy another Hisense product again.
Do yourself a favour and dont ever purchase a hisense product
Purchased a Hisense TV late June and 2 months in there was an issue with the back light. Hisense have said they are unable to repair and therefore under warranty they will replace TV. It been a month and still waiting for replacement. Ive contacted customer care and no one has been able to help in any productive way. Customer care is non existent.
Poor Customer service
It seems like their customer service department couldn't care less about helping customers. My TV is still under warranty if I'm not mistaken (3 years I believe) and I've only had it for 2 and a half and it started getting what I call clouds in the screen. I just got told without any one physically accessing the TV, that it's a limitation in the LCD technology and not a manufacturing fault and if i wanted to escalate the matter further I had to email another department. How can you not offer to have someone to not at least come and have a look ...and physically access it before saying that while it's still in the warranty period? I'm not impressed at all, I actually feel like returning the TV to where I purchased it from and paying a little more for a more reputable brand. Not only did I contact the store where I purchased it from, they said they'd even pass my details onto their Hisense sales rep so that they could get in contact with me and this was well over a week ago. I can't say that I'd ever recommend a Hisense product to anyone at all after the lack of customer service I have received, its not like I'm asking for a replacement, all I want is for someone to come and have a look at my TV and fix it. Not impressed at all.
TV not working satisfactory
Have an issue with our tv, tried 4 times Via their service centre to fix the problem but no luck. Will not send a repair man out to assess. No where to go from here. Won’t ever touch another Hisense TV again.
My fr/freezer was a dud from day 1, but I had to go thru the process, wait for parts, wait and get mucked around for repairs, wait by the phone. Then totally ignored for another 2 wks, no one wanted to talk to me. Finally after me chasing it was decided to give me replacement number. I then emailed proof of purchase and bank details for $150 for food loss. What a relief, finally this ordeal was almost over.
Until that is, I get a call from Retra Vision a few hrs later. Your fr/freezer is now discontinued and cannot be replaced!
I have 2 op...
Buy Hisense 75” smart tv with in 3 months it stopped working complain to the provider, it been three days no one came to fix it . Not recommended this brand it’s better to buy Sony worth of money
The reviewer stated that an incentive was offered for this review
Couple of shelves broke prematurely, and it was no problem for Hisense to replace them. Their customer service was fantastic and their product os as well. We now only buy Hisense.
The worst after service
I purchased a Hisense 43R6 4K UHD Smart TV in July, it’s now September and I’m still getting the run around from their call centre. This TV has a lip sync fault that they know about but instead of doing a recall they let unsuspecting customers purchase it.
So the first call they said to go to Settings, Speakers and put the lip sync on a low setting, it was already on 3 so I put it on 1, that didn’t work so I put it on 0.
That didn’t work so another call and wait in the queue, ‘oh yes’ I was told by a different person, ‘that TV has a fault wit...
poor customer service and low quality item
I purchased a Hisense fridge in 2014 as I did reviews on the company and found it appear to be good value and quality. I treated the fridge with great care and it is still in perfect condition BUT about 3 months ago a issue occurred with the lower fridge door hinge. I contacted Hinsense to obtain advise and wished to speak to them about the poor quality of the hinge setup. I fully understood there was not warranty. I been given the run around by 4 customer service officer and told different ways they could deal with the issue, and I email thre...e different Hinsense email addresses that I was given!! with numerous photographs and was never followed up. I had to ring back each time and in the end gave up. I will never recommend or buy hisense products.
French door fridge freezer, 4 door Black model
My review is not positive, Ive read other reviews & I expect to be told by Hisense customer service to contact them, well guess what Ive already gone thru that process over & over again.
Dont get me wrong, ive really enjoyed the lovely new fridge, for the first 12 mths...
Then I needed to buy a new deli soft close drawer as all the little plastic bits & wheels were broken ... fair enough, things happen, I made sure all the avenues of communication were always upheld to Hisense policies as I just wanted my fridge to be back in working order & I...
- Verified customer
Amazing After Sales Service
Reading here i'm shocked at the negativity, and it's hard to understand as I've had excellent experiences with Customer Care and the Service people. So good, that after they again exceeded my expectations, i came on here today thinking I'll leave a nice review, say thank you. It's nice to have Australians to talk to, too. So, i may have been lucky, but Hisense honoured my 36 month warranties, have been helpful and nice over the phone (and i'd estimate i've spoken to them at least 20 times, maybe more). I've also talked to them via email many ti...mes, and again, no problems. I thought the freezer maybe wasn't the right temperature (matching the door setting), Hisense arranged a free tech visit, he replaced the thermostat just in case, even though it didn't seem to be faulty. I thought that was a good sign, and bought the matching fridge. Hisense then fully replaced the freezer when it was 18 months old (over a very minor issue that no other maker would have thought meant 'replacement time'). Hisense supplied the right documentation to the retailer when arranging a replacement. I bought the freezer on a massive special, they replaced it with a full price one, delivered free. They also coped well with my confusion over which retailer i'd bought it from - i did eventually find the receipt, and would say, like with any purchase, hold onto the receipt, maybe clip it into the manual, this makes any call so much easier, also, find the serial number and note it - by the way, mine had a serial number noted on the receipt, but it wasn't the actual serial number. Mine were inside the unit, behind a drawer, at ankle height and in tiny writing, so best to note it before a call if you can) but needing the serial number and the receipt before they can start a claim or service is pretty normal for any manufacturer. This is my third fridge in about 10 years, (the other 2 weren't Hisense, only had 1 year warranties) and i can promise you, the service on my very expensive big name brands wasn't the same - and i got charged for service calls past 12 months! Oh - I have the pigeon pair 280L Upright Freezer HR6VFF280D and HR6AFF355D 355L Frost Free Single Door Fridge (both recommended if you're looking for slim lines and - in the case of the fridge - have a small household or just need a second fridge). In summation? Hisense have been excellent to me and exceeded my expectations. Not just once.
Dont buy Hisense
My 55K321uw tv screen turns shades of blue just months after warranty period. Customer care is sorry but will do nothing.The term Statutory Guarantee means nothing to them. Do yourself a favor and buy a different brand
- Verified customer
I called Hisense customer service today September 2 to be told there was nothingHisense could do without the serial number. nothing!
I explained that I have a 9-5, Mon - Fri, career and I’m not in front of my HOME appliance. I than provided by email, September 2, the proof of purchase WHILE on the phone with the Customer Service Representative to which he still replied, there is nothing Hisense can do about it without the serial number.
(maybe calling the retailer might of helped?)
I then asked when the Customer Service Department closes each ...day to which the representative said 7.30pm. I called Customer Service AGAIN this evening at 6.41pm, September 2, and remained on hold for 19 minutes while attempting to salvage defrosted bloody meat and defrosted dripping fish from my 695 LITRE HISENSE REFRIGERATOR AND FREEZER, just to have my call disconnected at 7pm!! I was then provided with a message saying, “the department you are trying to reach is unattended please try again later!!!! (Thank God for you Nobody eventually answered) I have 3 children years 1, 2 & 8! We live in a remote location!
Very poor quality
It's a very poor quality products, washing machine didn't work properly from the very beginning.
I've tried to call JB HiFi to organise the maintenance. They was every time just referring to Hisense team. We didn't get maintenance assistance even once.
Don't waste your money and time!!!!
Google Play won't connect
I got so sick of this piece of garbage that it is now awaiting the hard rubbish pick up next month. I went down and paid $600 for a Panasonic and couldn't be happier. Hisense, TCL, Changwhatever the hell and other Chinese designed and produced tv's are really crap!
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Questions & Answers
Hi. I purchased a hisense smart tv from a furniture store. Everything worked great. Have had it for 2 years now, and one day it stopped working. It looks like its trying to boot up, with no success any help?
Good luck if you ring their help centre. Im am certainly not impressed with them at all
Hi , we're sorry to hear you've experienced an issue with one of our products. If you give our friendly technical support team a call on 1800 447 367, they will be able to address your enquiry. It may require a software update depending on your TV model, however one of the operators would be able to assist you once you explain what is happening .
Hi Garry (team leader / manager),
Ref# - 101423283
Thankyou for offering and raising an RA (return authority) for me with Harvey Norman Moree for my
695 Litre Hisense refrigerator.
I would like to also thankyou for offering $300 compensation for my food loss.
Now, when exactly will you be notifying Harvey Norman Moree of the RA number? (they are waiting)
And when will you be sending me the email requesting my BSB and ACC numbers in order to compensate the $300?
hi Barlow, looking at your reference number I can see your enquiry has been completed. If you have any other questions please feel free to call or email.
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