AI reviews summary
Pros
Cons
Verdict
Customer experiences with Hisense are deeply divided, reflecting two very different realities. On one hand, numerous reviewers praise the brand for responsive support agents who successfully coordinate repairs or provide goodwill replacements for products experiencing issues outside the standard warranty period. On the other hand, a substantial portion of feedback highlights frustrating service delays, difficulties in securing warranty fulfillment, and premature hardware failures across televisions, refrigerators, and laundry appliances.
Hisense’s customer service is exemplary! I had to lodge a customer warranty complaint recently, and although the solution didn’t work In favour of Hisense they handled my complaint efficiently and with the highest integrity. Thank you again customer service team. Show details
I am writing this to warn buyers to carefully consider other appliance brands before purchasing a Hisense stove. While the stove functions mechanically, the quality of the materials used for the finish is highly disappointing. The surfaces soil almost instantly during normal everyday cooking, and they are incredibly difficult to clean compared to… Read more
other brands I have owned. The finish seems highly susceptible to permanent cosmetic damage and stubborn staining, even when following standard care instructions. Maintaining this appliance on a normal day is an exhausting uphill battle. Given how easily the finish degrades and how frustrating it is to keep presentable, I strongly recommend seeking out alternative, more established appliance brands that are reliable and durable.
DO NOT purchases a Hisense TV in Australia. The people looks great in JB or Good Guys, however no After sales service at all. Our TV lasted 6 months, no refund or replacement after they admitted a problem with the TV. Pay a little extra on another brand, you have been warned
Reviews with attachments
DONT WASTE YOUR MONEY!! Brought the 10kg washing machine, only to have my clothes come out soaking wet after every wash. I have to do another 2-3 spins for my clothes to come out dry enough to put in the dryer. Their customer service is absolutely HORRIBLE and they just blamed everything on me saying that I’ve overloaded the machine despite all of… Read more
the video evidence I sent them showing them that this is not normal!! Please please do not waste your money! I’m now dealing with Australia consumer affairs, and hopefully I will get my money back.
Hisense QLED TV - Intrusive Ads Ruin Everything! 1 star Bought this "premium" QLED TV thinking it'd be great for YouTube and free-to-air. WRONG! Every time I switch from YouTube app to TV Channels (antenna input), VIDAA blasts an unskippable ad – total nonsense interrupting my viewing. Marketing lied about seamless use. Tried disabling… Read more
personalised ads – doesn't fix it. Contacted Hisense support demanding remote disable and refund – crickets. This breaches Australian Consumer Law (s18 misleading conduct, s61 unmerchantable). Avoid unless you want a TV that ads on your free TV!
Purchased 2025, Bathurst NSW. Video proof attached. #HisenseScam #FixTheAds
First of all, the people at the Hisense warranty call centre are aggressive and attempt to extort money from you by saying if they find nothing wrong, they'll invoice you. We purchased a side by side fridge only 6 months ago and either the defrost mode or compressor is faulty. The random bangs and knocking noises the fridge makes is extremely loud… Read more
- I've never had a fridge make similar sounds, ever. Hisense send a contracted service repair team around who are clearly annoying in Hisense pocket! The repairman listens to my video, says it's going to be the defrost mode and there will be water in the overflow tank to prove it. He takes the back panel off, shines a torch through the back and says everything looks fine. Surprise, the overflow has no water in it! My advice is to spend an extra $300-500 and buy an appliance from a reputable company. Hisense don't stand by their products and when challenged, they get aggressive.
Have been asking Hisense to fix my Hisense 10kg Front Load Washer HWFS1015AB since 29th may, when spinning it sounded like an airplane taking off now as of 25th July it isn’t spinning at all and sparking. They are fighting me and not giving a refund or replacement, I’ve just had to contact consumer affairs about the problem. Show details
I purchased a Hisense TV 7 months ago. One day the picture started flickering on the lower half of the screen and a black line appeared across the centre. Coloured lines in top corner. Hisense concluded it must be my fault, giving no insight as to what the problem is, and refusing to honour the warranty. Now I’m stuck with a useless piece of junk. Show details
Bought two Hisense TVs (both 55U8HAU) from JB Hi Fi: one in August 2022, the other in July 2023. One TV was replaced by Hisense under warranty earlier this year (without too much trouble) as the picture quality was awful. This response from Hisense is why I gave a 2 rating. The second TV now has the same worsening problem as shown in the photos.… Read more
Even though it is only 4 years old, it is outside the warranty period and will have to be replaced. Despite various TV reviews on how good Hisense TVs are (and we were influenced by those reviews), we will never buy Hisense again and would not recommend the brand to anyone. Thought prospective buyers should be aware of a real experience with these TVs.
If I could place Zero stars I would! DO NOT BUY A HISENSE product ever! My brand new Hisense washing machine sealer was faulty after 6months of use, the product had a 3yr warranty. I wanted the sealer to be replaced, Hisense customer relations team would not honour the warranty and kept stating clause 13a(ii), alleged it was my fault and stated to… Read more
escalate outside. I escalated to NSW Fair trading and 2.5months past. In that time I needed another washing machine and purchased a different brand around the 2month mark. Only after NSW Fair trading got involved with Hisense, they agreed to repair the sealer. By this time I no longer had the Hisense washer, I spent more $$ on another washing machine and only after NSW Fair Trading was involved, Hisense then stood by their warranty. Why didn’t Hisense do the right thing and adhere to their warranty from the beginning?! We have told everyone in our lives DO NOT EVER BUY HISENSE! The worst!
Absolute worst customer service and useless warranty. Avoid Bing Lee and Hisense. I bought a Hisense TV from Bing Lee, and it has been an absolute nightmare. The TV developed a severe defect with massive digital pixelation and blocky artifacts during dark scenes. I am well aware of the difference between LED and OLED technology, but this isn't a… Read more
limitation—it’s a major panel fault, which was even confirmed by an independent technician I hired myself. Instead of helping, both Bing Lee and Hisense completely ignored my video evidence. Hisense sent a technician who completely twisted my words, claimed the distortion was "normal," and tried to turn the blame on me by telling me I should have bought a more expensive OLED TV. Once Hisense washed their hands of it, Bing Lee Taren Point completely refused to get further involved, completely ignoring their legal responsibilities as a retailer under Australian Consumer Law. What is the point of paying for a product with a manufacturer's warranty if both the store and the brand manipulate your complaints just to avoid fixing a faulty unit? They have left me with an unwatchable TV and zero support. Because of their absolute disregard for consumer rights, I am escalating this matter directly to NSW Fair Trading and the tribunal (NCAT). I will also be sharing my experience widely across social media to warn others. Save your money and buy a different brand from a retailer that actually stands by the products they sell.
Purchased an 85 inch Hisense Smart TV, 3 years ago for South Maroubra SLSC education classes and for our lifesavers to sit down on rainy days and enjoy some movie time. This week out of the blue and after a good experience to date the image became light and blurred to a point we can’t see images. Looks like the TV is gone after 3 years and a great… Read more
deal of precious club money $1700 ! Really disappointed as this brand was recommended as a good large screen size mid price smart TV suitable for class lectures. I’m unsure if there’s any chance of getting a replacement or is that it?
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We bought hisense 85” U7QAU 4K ULED Mini LED Smart TV 2025 on November 4, 2025. We were able to use it using wifi connection until December 29, 2025 when it lost its connection. I thought it was just the internet but got the same issue even after 2 days and it was the only device that wouldnt work, then eventually it couldnt detect any network at… Read more
all. Reset has been made but still unable to. Called tech support and walked me through the troubleshooting then made me reset it but the system wouldnt set back to factory settings either so they decided to send a tech but no one showed up because theyre waiting for parts (they said they knew already what the problem was). That was more than a month already,no updates given unless I phoned them which by the way took time to get an agent. Also, their customer service needs to improve. There was an agent who sounded rude when I thought I sounded frustrated which I think was reasonable given the situation. Were supposed to enjoy our money’s worth but were inconvenienced. We asked Good guys if we could have it replaced as its under warranty, but would just say there’s nothing they can do as the parts havent arrived which they are in no control and the tv needs to be seen by technician which by the way was only diagnosed over the phone. This is just frustrating. So with this experience, I wouldnt recommend hisense tv at all.
Purchased a Hisense 43Q6NAU in Nov 2024. Absolutely pathetic quality TV. We hung out 43inch QLED screen on the wall and when we turned it on, the screen was not working properly. We tried to submit a warranty claim for the TV but they rejected it saying that "physical force" was applied to the TV and damaged it. The TV was just over 13 months old… Read more
and hadn't had much use. I can guarantee that physical force was not applied to the TV. Absolutely disgusting company. Don't ever buy a TV from this Absolutely terrible company. The quality is atrocious. I guess the old adage applies, "Buy cheap, buy twice". I will never buy another Hisense product again!
purchased a tv Oct 2025. TV is faulty the screen has lines through it. Hisense have rejected my warranty claim suggesting I have damaged the screen. They hadn't even seen the TV but concluded I was responsible. There are no physical marks or scratches. Hisense agreed to send a technician to assess the TV after I pushed back and he confirmed that… Read more
the screen is faulty internally which must have been caused by dropping/knocking the TV. Which I call nonsense. When I questioned him to show me evidence of any physical damage, he couldn't. I suspect he had been told what to say before he even assessed the TV. Hisense would have to be one of the worst companies I have ever dealt with. First and last time I would ever buy any of their products.
I wished I read the reviews earlier :( I bought my Hisense TV about two years ago and it’s still under warranty now. I hardly even used it — maybe less than 1 hour a week as it's a second TV. One day after leaving it unused for a while, I turned it on and suddenly the entire screen was covered with vertical lines and no picture. No damage, no… Read more
bumps, no accidents — nothing.
Hisense took the TV for inspection, and instead of helping, they blamed me for causing physical damage, which I am 100% sure never happened. I know how I treated my TV, and I know I didn’t break it. It genuinely seems like it failed on its own.
Despite the warranty, Hisense refused to cover the repair. They basically told me to take it to the press or authorities if I wasn’t happy — which was shocking and extremely unprofessional.
After this experience, I’m beyond disappointed. I trusted this brand, but after how they handled this, I will never buy a Hisense product again and I absolutely cannot recommend them to anyone.
I have bought a brand new Hisense Fridge model HRSBS632BW from Appliance online in June 2025. It has water dispenser and Ice maker, The water nuzzle continually drips and does not stop, We had to put a kitchen towel to stop the puddle every night. It has been repaired by Hisense technician in August and again started dripping for second time.… Read more
Again waiting for Hisense to come and change the part. First repair took 1 month to be attended, now I am still waiting for two weeks for second repair and still no response from Hisense.
Their customer service is terrible.
It is absolutely garbage product, very very low quality fridge, DO NOT BUY, just because it is cheaper, You will regret it
Latest follow-ups
We have a 65 inch Hisense tv 4 years old, so out of warranty the screen went black this is the second time it has happened. First time it was under warranty it was fixed, this time screen went black again they had the service man out straight away, but couldn’t be fixed so waiting for new tv Show details
Follow-up · We have been very happy with our outcome of our recent dealings with Hisense They replaced our tv and customer service was great Technical man was nice and friendly
This iwill be the one and only Hisense Tv i will ever own.It is also the only TV I have ever needed to claim a warranty. Tv lasted just under 2 yrs... had issue with black screen and having to power down frequently... then sound and no picture.… Read more
now has developed both verticle and horizontal stripes.. hisense warranty wont warrant any screen issues, be warned.. will also try and blame the customer... I will be sticking to Sony and Samsung. again ... its not worth the little bit $$ you initially save because it will cost you more in the long run... hisense Tv are not made to last and warranty will not be honored These tv are obviously not fit for purpose and should at a minimum last 5 years
Follow-up · MODEL: 75U7G midrange.model contacted service center directly... was informed screen issues arent warranted and to contact customer service to recieve a discount on a new tv... why would I buy a new one? so basically warranty is not what is stated and worthless .TV taken to the tip and I will not buy any hisense products again
Customer service doesnt work, unable to even receive repair ticket with case number! Bought fridge that broke after 3 weeks of use and not being able to raise repair under warranty as customer service tools are uselles. No responsive, reported this to The Resolver. Very dissatisfied and frustrated will NEVER BUY ANY APPLIANCE FROM THIS WEBSITE Show details
Follow-up · Unable to determine how fridge broke as their customer service didnt even send anyone to check on it.. Numerous emails have been exchanged and no effort from supplier to come and fix it. Fridge was brand new and lasted only 2 weeks. I have ended up buying another one as I have small kids and needed properly working fridge I never came across such… Read more
Positive reviews
My TV developed a panel issue that left it unusable and unrepairable. Other than that fault, it had been in perfect condition and well looked after. Unfortunately, it was 8 months out of warranty, and the timing couldn't have been worse for me to find the money for a replacement. I reached out to the Hisense CRT team and spoke with Amber, asking… Read more
if they could help given it was a manufacturing issue, even though the warranty had expired. She and her team agreed to replace the unit at no cost, as a gesture of goodwill. They didn't have to do this, and for someone in my position, a gesture like that from such a large company means the world.
It's this kind of care that keeps customers loyal — it gives you hope that a company will actually look after you when something goes wrong. I was genuinely impressed by how quickly Amber and her team responded, and I'm grateful. Hisense has made a customer for life.
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I had a problem with my nearly 5 year old tv and contacted Hisense. With proof of purchase and photos of the fault they replaced the TV for nothing. The escalation team were quick, respectful and easy to deal with. Thanks Amber.
We've had two separate manufacturing faults with our Hisense 75U9HAU over the past few years — first an issue during manufacture, and more recently a screen fault. What's stood out to us both times is how Hisense handled it: no arguments, no hassle, just a straightforward replacement each time, including a goodwill warranty on the latest one. It's… Read more
reassuring to know that if something does go wrong, Hisense stands behind their product. We'll continue choosing Hisense for future purchases.
Negative reviews
Terrible laundry appliances. We had 2 Hisense washing machines within 6 months. The first they replaced and could not find any blockages, the second machine failed within 2 months, and they have determined a blockage, without assessing it!!! They then threaten to charge a fee of their discretion to attend to the machine with my clothes still… Read more
trapped inside. We purchased a Westinghouse instead! The installer could not find a blockage and said the Hisense just failed. TERRIBLE company to deal with.
I saved up for weeks to purchase the Hisense HS3100AU soundbar, hoping it would help my hard‑of‑hearing mother enjoy her shows again. As her full‑time carer on a very tight budget, buying it was a genuine sacrifice. Hisense's advertising promised a "Dedicated Centre Speaker" with "Voice Enhancement Technology" so you will "never miss a line." That… Read more
promise was the only reason we took the risk.
Sadly, it didn't deliver. Dialogue came through muffled and unclear, making it harder for her to follow conversations. Even the "NEWS" mode - designed specifically to improve speech - made no difference at all. In a final act of desperation, I adjusted the bass down to -5 and treble to +5, hoping it might help, but nothing changed. The most frustrating part? Our old Yamaha YAS‑106, a basic 2.0 soundbar from over a decade ago, produced clearer dialogue with its Clear Voice feature.
I contacted Hisense directly on 16/07/2026 to explain the issue. They sent an automated reply promising to get back to me within 1‑3 business days. I waited. Nothing. I followed up again on 21/07/2026. Still waiting. It's one thing for a product to underdeliver - but when a company promises to respond and then doesn't, it makes you wonder if they care about their reputation at all. A simple reply would have meant a lot.
I didn't write this review looking for a fight. I just wanted to share an honest experience so other families in a similar situation can make a more informed decision. This soundbar simply didn't work for us, and Hisense's silence suggests they simply don't care about their customers - especially the most vulnerable ones.
DO NOT BUY ANY HISENSE PRODUCT. We have recently had a fault with a 4 month old split system. It took one week to get put thru to a service agent, another week for the service agent to come have a look then realise the need parts to fix it, now it’s another two week later and we haven't heard anything on when they will be back to install the new… Read more
parts. One month to repair a brand new split system is ridiculous and who knows how much longer till the actually come back to repair it. The customer support is useless, they just tell you to send an email and they will chase the repair up. This unit is in my infant daughters room, It’s the middle of winter and we have had to go buy a portable heater just to keep her warm. Spend the extra dollars on a better brand air con because Hisense are trash.
Recent reviews
I had a great experience with Hisense and especially with Jasmine, who assisted me with a TV remote replacement. She was very quick to respond to my request, provided helpful support, and made the whole process smooth and hassle-free. Her professionalism and prompt service were greatly appreciated. Thank you, Jasmine, for your excellent customer service!
The team was professional, responsive, and genuinely helpful throughout the process. It's refreshing to deal with a brand that stands by its values and supports its products.
You have gone out of your way to honour a replacement of one side of my fridge which was just out of warranty. Unfortunately the pigeon pair are now different but I’m grateful to get a working fridge. Show details
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