hisense-freezer breakdown and claim for lost produce not covering cost of loss
purchased freezer to hold steer we had butchered. freezer full of steak and roasts etc. unknown to us freezer stopped working. when discovered our meat was well and truely thawed. rang hi sense and was told to leave off overnight then switch back on. did this with no luck. long story but hi sense promised to have another delivered that day. i was hoping to save some of the meat along bottom of freezer. they didn’t come through with their promise. the good guys in moorabbin and traralgon did though. we had to pick up a replacement ourselves. unf...ortunately this all happened too late for my steer. claimed $450 for loss with them coming back and offering $200. what an insult. have made a request for additional $ which was conservative with no response. freezer was one month old
Purchased in July 2020.
- Verified purchase
Perfect Little Freezer
Only two of us in this household.
Our fridge's freezer was just not big enough.
Amazing how they could sell freezers nowadays for this price.
Light to move around & I think the star rating isn't too bad either.
Now our ice creams are rock hard just the way we like them.
The chest freezer defrost in less than 1hr 30mins when there is no electricity.
Please is there any number to lay complaint in nigeria? I bought my chest freezer last week from hisense office shoprite in asaba delta state nigeria, in three days I noticed that once there is no electricity the ice in the freezer defrost in less than 1hr 30mins, how I'm I suppose to store food in there, I called the office where I bought it from and I was asked to bring it, I told them everything and they said they were going to take it to the head office to rectify the issue, this morning I got a call from the office I bought it from, asking...me to come and pick it up, they didn't take it to the head office, they put water in there for 3hrs and it freezed so they called me to say the freezer is working perfectly well, but that's not water I complained about, I told them to switch off the freezer for an hour to see what I'm talking about, I can't buy freezer that can't retain ice for atleast 24hrs, so I need to lay complaint regarding this.
- Verified purchase
Perfect size and value for money
Our fridge freezer was getting overcrowded, so I finally decide to buy a chest freezer. This is the ideal size for my small family. It's a very neat design, and is so handy having controls on the front panel. I've only had it a couple of days, so too early to report any issues. It came with a removable basket and ice scraper. I'd like to buy a couple of extra baskets, but the only downfall is, I can't find where to buy accessories! I can't find any part number or advice in the manual, nor can I find anything on the Hisense website. I'll hunt around for a phone number, but I guess it would be easier if this information were readily available.
Really happy thus far with my purchase.
Good so far
Hisense 205l , live in Melbourne so according to that does the setting need to be on mid . Not sure what setting to put it on cold mid or cooler? Need help please!!
Alarm light on not freezing
Bought this around 4 years ago. Up until then it worked perfectly. This morning the alarm light appeared in red. Looks like it’s reached it’s timespan. It’s had it. Unbelievable!
Good warranty, bad coms
The only brand I know of which has a "fault" light which proved handy. You won't find it in the manual at all but it actually means that the refrigeration unit is struggling to keep the chest to the temp it's set at (which has always been 1/2 way). It cost $349 back in early 2016, has a 3 yr warranty and has been faultless until now which is just inside the warranty period.
Be warned though, record the s/n from the sticker on the back, since it is sub grade and moisture degrades the sticker. They ask you for this along with the invoice.
When i...t recently lit up & top layer of food started to par thaw, I called Hisense and emailed them (but don't email them since they won't reply at all). After 3 x 30+ mins attempts over nearly a week, and a fair bit of rigmarole, I finally got on track with registering a warranty claim and the next day was sent a txt with a claim number, they said was going to be sent to the Harvey Norman store we bought it from. I thought they'd send a fridgy to check it over 1st, but was told it isn't worth the cost so just replace or store credit etc. This is all good but days following and the HN shop still had not been emailed the claim number, so my sales guy ended up having to talk to the Hisense sales rep to sort it out! Other than that, the 3 yr warranty along with the warning light and the $349 we paid for it has been a good deal and we have elected to replace it with another one since the 3 yr warranty will start again with the new freezer. This is consumer law remember. I'd recommend to buy one but be prepared to be messed around if you ever need to make a claim. Good old Harvey Norman helped out anyway.
Purchased in March 2016 at Harvey Norman for A$349.00.
Great freezer for a couple who live on a farm
Great size freezer for farm life. Can ice up a bit requires defrost every six months but not too bad. Could be helpful having extra baskets so we bought something suitable otherwise a good purchase from the good guys in Shepparton.
Three star rating but haven’t noticed any change on our power bill
- Verified purchase
Got this chest freezer in July 2018 at a good price of $253 from the good guys, I purchased this freezer as a spear for the summer, So far no issues and very happy with it, for a family of 2-3 this 145L freezer its perfect Would definitely recommend this
- Verified purchase
Excellent chest freezer
I purchased this from Harvey Norman on the 20th September 2018, and am delighted with it. It was quick to reach right temperature, and is so quiet, you wouldn't know it was in use. It is definitely big enough for 2 people, and fits well in a small space. Can certainly recommend this freezer.
Bought on thegoodguys ebay $288 (include $50 delivery fee)
i am happy with this chest freezer and this is enough for a family of 3 or 4 and very quiet while compressor working, the purpose of this product is to be an extended storage for main fridge. This product has a 3 star energy rating, consuming 265kw a year, not too bad.
Lid keeps locking for 10 minutes every half hour
When I rang the service dept they stated I should have reported this within the first week of purchase - despite the 12 month warranty. They are unable to explain why the lid keeps locking but won't do anything about it. Not being able to open the lid whenever I want to get something out is most annoying. The freezer is a disaster and their Service Section hasn't got a clue as to the reason and has fobbed me off suggesting I defrost it and see what happens. I've already done this.
I definitely would not recommend this model and by the poor service I would also stay away from this company.
Buy a different one
The freezer wouldn't have been so bad if the customer service would have been better. They're horrible and they don't care and they couldn't solve a simple problem. 10 phone calls with absolutely no resolve also the freezer let's ice buildup on the inside where it's leaking through the seal.
I like the brand it works really great I only need to put a bottle of drink in it 4 bout 90 mins and it’s frozen which is good I got it from the good guys it’s hard to find a freezer that works as good as the 1 I got
Does the job well.
This chest freezer has been a fantastic addition to our place. It's the perfect size for a family of 3 and has provided us with excellent additional space to store frozen items. The unit is relatively compact and easy to fit inside the house. It is quiet, although there is a slight motor noise when it starts to cool. The alarm light is a welcome addition.
- Verified purchase
Despite its high energy consumption, it does the job beautifully. We bought it on sale, so it was fairly cheap at the time. It's big enough for private usage and can easily fit in a garage. Every few months it needs defrosting, but this is done effortlessly thanks to its drainage hole at the bottom. I usually buy goods on special and freeze them for long periods of time.
I have a small fridge n always not enough space for frozen goods. Decided to buy a chest freezer and now i can buy more frozen stuff when on special. Also bulk meats and ice cream. I think this is a good size and price as well. Its better off for me to buy a chest freezer compare to have a new fridge
It does the job!
This is a base model chest freezer - perfect for a second freezer to save a few dollars if making meals in bulk or buying up specials for bread and meat. If I could have afforded it at the time, I would have opted for a frost free as cleaning this one of the ice build up every couple of months is a loathsome chore.
We have had this freezer since May 2017 and it has been great. Its great to have so much space for freezing meat etc. It is quiet, very space efficient, easy to keep tidy inside (has a shelf and basket), and is cheap to run. It doesn't have the defroster but this hasn't been an issue yet.
new freezer so much better than old reliable chest freezer.
My new freezer is more efficient and lighter to move. Love the sleek lines and large indent handle. Its spacious depth and easy to reach down inside is a joy to use. The Hisense's lovely design looks more like a stylish white cabinet with lights than a "chest freezer".It is so quiet, if you did not see the clear coloured illuminating light one would think the freezer was not going. Thankyou Hisense
Questions & Answers
Hi, my Hisense FC190SH stopped cooling and freezing. The light inside is one, the fast freezer power led is on, the alarm led light is on and the power led too. No vibration from the compressor, but frequently get clicks from the compressor session every 2minutes. Kindly assist on what's happening or do I need to reset it and how do I do so? Your quick response will be highly appreciated.
How long does it take for the alarm light to go off after a long power outage has been restored
I got hisense chest freezer last month and noticed it defrost so fast. It's so painful that it can't retain ice for even 24 hours without power after a long time constant power. The ice in the freezer turns to water just few hours after power. I'm not happy with the product at all
|Category||Chest Freezers||Chest Freezers||Chest Freezers||Chest Freezers|
|Energy Rating||4 star(s)|
|Dimensions||859 x 624 x 559 mm|
|Manufacturer Warranty||3 year(s)|
|Release date||Jul 2009||Jul 2009||Jul 2009|
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