- Sign in
- Write a review
Hisense HWFL1014V has been replaced by Hisense PureJet HWFL1014VA (10kg).
Hisense HWFL1014V
melbmumof2Greater Melbourne (Outer), VIC
- 10 reviews
- 7 likes
Quiet Clean and Quick
I’ve had this for six months and so far so good.
I work my machines as a busy household of five with different industry’s and clothing that needs to be individually washed it’s not unusual for me to do two 10kg loads a day.
I also never reuse towels, so that’s five towels and two bath mats a day that require washing.
I had to have a tech come out recently due to a peculiar noise during the spin cycle.
I called Hisence at 4:30pm, waited 24minutes for the call to be answered. By 11:30am the next day the service tech had attended, identified and rectified the fault.
Have recommended to a friend who has recently made the purchase. Massive 3 year warranty and 11 year motor warranty! Will be back if needed.
Purchased in July 2020 at Bing Lee Online store.
1 comment
Absolute Piece Of Rubbish
Purchased this machine in March 2019 and required 2 separate service repairs in 2019 and another in October 2020. NOTE: I have given it a 1 star rating as you cannot give a -5 rating that it deserves. Each time the machine faults on the Rinse/spin cycle. Not only is the machine such poor quality, the lack of service from the company is the most pathetic I have ever experienced. On this time (Oct 2020) 3 phone calls to their service department (should say lack of service department) I have been told someone will return my call - BLATANT lies!!...
Read more! No return calls, not even a courtesy call. After speaking to many incompetent staff and getting no where I rang the Contractor who does Hisense warranty repairs only to find out Hisense send the wrong part TWICE. So another call to Hisense this week (Monday) and after complaining about their extremely poor work ethic I was told [name removed] the State Manager would call me back the same day - No calls on Monday, Rang again on Wednesday and told again State Manager would call - you guessed it: received no call back. As such another call to Hisense this morning when I was fed up with the lies and poor work ethic, this time I demanded a return call from "[name removed]" State manager within 1 hour or I was leaving this review. Well 1hour and 45 minutes later and here is the review. The machine (when it works) in fact does not hold any where near 10kg capacity, more like a 6 or 7kg capacity (1 set of queen size sheets, 2 pillow slips and 2 T shirts and she is full to the brim. The quickest and totally useless cycle is 15 minutes - a waste of electricity and water as absolutely nothing is cleaned on such a quick cycle. The next cycle is 58 minutes long however the timer counts down at a far slower pace than any watch/clock/timer on the planet. I have tested this many times and whilst the machine may say it will finish in 8 minutes it's like waiting "for the cows to come home" and if you are lucky the cycle MAY be finished in 12 minutes - must be on holiday time. So, would I recommend ANY Hisense products - ABSOLUTELY NOT, extremely poor quality, totally unreliable and their staff including management clearly display a total lack of any work ethic and are BLATANT LIARS. Overall this company is as poor quality in both products and customer service.Purchased in March 2019 at Appliances Online for $799.00.
2 comments
Ben S.Hisense
Hi Joanne,
I'm sorry to read about the concern with your Hisense product....
Read morePlease call 1800 447 367 or email service.au@hisense.com in order for us to assist with this matter. Thank you. Regards, Ben Customer Relations Hisense AustraliaMy husband decided to call the service centre again and we were given the option of waiting for the part (why so long) or a new machine and we took this option, fingers crossed all goes as planned.
Questions & Answers
Sorry, there are no questions yet.
Details
| Category | Front Loading Washing Machines |
|---|---|
| Price (RRP) | $1,099.00 |
| Capacity | 10 kg |
| Features | Door/Lid Lock (Child-proof) and Reload/Add Wash |
| Energy Rating | 4 star(s) |
| Water Rating | 4.5 star(s) |
| Drum Material | Stainless Steel |
| Colour / Finish | White |
| Dimensions | 845 x 595 x 660 mm |
| Motor Type | Direct Drive (Inverter) |
| Max Spin Speed | 1,400 rpm |
| Number of Wash Cycles | 16 |
| Manufacturer Warranty | 3 year(s) |
| Replaced by | Hisense PureJet HWFL1014VA (10kg) |
Visit official website
- MPN: HWFL1014V
Other Front Loading Washing Machines
Samsung AddWash Front Loader
4.4(172)Haier HWF75AW Series
4.4(68)Euromaid WM5 / WM7
3.6(224)LG WD1275TC5W
3.9(34)Ariston RSF82BAUS
4.0(29)Related Articles
The best kitchen appliances in 2020!
Whether you love or loath being in the kitchen, our community of reviewers have determined that out of almost 5,000 appliances on ProductReview.com.au, these are the best available!
Nathan S.1 Nov 2019Best Fridges and Dishwashers in 2020!
These large kitchen appliances are the backbone of your kitchen, meant to last you many years. The initial cost of a fridge or dishwasher is high, so to make sure you're not buying a lemon, here are the best fridges and best dishwashers of 2020. Our reviewers have provided detailed ratings for important factors to consider when choosing a refrigerator or dishwasher, such as Noise Level and Internal Layout.
Wendy Z.12 Nov 2019
Other Front Loading Washing Machines
Samsung AddWash Front Loader
4.4(172)Haier HWF75AW Series
4.4(68)
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Ben S.Hisense
Hi,
Thank you for your positive review....
Read moreI am glad to read that you are satisfied with your Hisense product. Should you have any questions/concerns, please don't hesitate to contact us on 1800 447 367 or email service.au@hisese.com Thank you. Regards, Ben Customer Relations Hisense Australia