Honda ZR-V (2023-2026)

EXTREMELY BAD SERVICE ON A NEW VEHICLE Purchased a new Honda ZR-V HEV LX from Western Sydney Honda for delivery on the 23/05/25. On pickup or collection day on arrival at dealership we were advised that the vehicle had been damaged on the front fender, due to either negligence whilst off loading or during final clean. On inspection by ourselves it became apparent the “scratch” was more than a scratch. The vehicle had either driven over something or been dragged over an object resulting in the scratch turning into severe underneath damage from the front of the vehicle to right underneath the engine(see attacked pics) The dealer did advise repairs would be undertaken but had not inspected the vehicle properly. We had to crawl underneath the car to check the damage which included gashes, torn out securing fender bolts and a very long deep scrape/gash underneath. On contacting Honda Australia it gets diabolical as there response time is so slow, in excess of 48 hours, the only communication was to say (abbreviated of course) we will look into it. Having fully paid for a car which I have not received, have not had an update on from any parties concerned either. Honda service is clearly not on par for what you would expect from a vehicle manufacturer or supplier. This is so disappointing to encounter. Honda clearly needs a review of their operations and on how to handle “brand new damaged cars”. I would expect a call/email or message from management or the dealer. In a nutshell, you sell cars that you yourselves damage then pass off as new??? To tell a buyer of your products that sorry it’s damaged but will be fixed and then it’s “new” again is pathetic and really bad service. Let’s all see how this works out. I can see a ACCC situation coming!