Vacuum Cleaners Buying Guide
Our buying guide will explain which type of vacuum cleaner would suit you most, how much you can expect to pay for one, and which features are worth looking out for.
Bring back the broom!
Blocks up constantly where the narrow tube joins the canister. Blocks up in other places also: the power head; where the power head joins the narrow tube; in the first canister; in the second canister. Is this a joke design?
To unblock it you need: at least half a hour, a screwdriver, a change of clothes, somewhere to wash your hands, a bent coathanger and a dustpan and brush.
To empty it you need: most of the above, plus an ability to do 3D jigsaw puzzles.
Battery doesn’t last very long.
Cannot run it with power head off, so on hard floors items get pushed away..
Has poor suction.
Very light and easy to manoeuvre.
Waste of money, should have brought a Dyson.
Constantly clogging, the hose has spit in two areas, it's a year old! Flicks dirt out everywhere making a bigger mess. Wiring is coming loose, so only charges when you get it on the charging dock in the right spot. Irritating to empty both the collection bins! The main one ends up just spilling dust and dirt all over my had and the head of the vaccum. Complete waste of money. For 600 dollars I could have brought a Dyson like I intended to but the sales rep conned me into this one. Liar and a shark!
It is such a bad design, there are so many nooks and crannies that it clogs up continuously. Pushes dirt around instead of sucking it up. Salesman lied. Very Disappointed.
Frustrating, messy and not worth the $599
I wish I had read these reviews before purchasing the vortex pro, I was showed it sucking up all sorts in the shop and was sold. Fast forward 6 months and its been back to have a new foot and currently back at the shop to sort out the battery.... 7 mins run time on low is ridiculous to vacuum a 4 bedroom house with 2 kids, 2 dogs and 2 cats!!....and dont even get me started on the blocked tubes, i am over un clogging the dam thing every few minutes, its frustrating, messy and not worth the $599 I paid.
Purchased in February 2019 for $599.00.
The worst Vacuum Cleaner I have purchased
We purchased this Vacuum cleaner off a retailer who is a very prominent retailer in the vacuum space that does not sell Dyson... mmmm I wonder who that is.
We were told that it rivals the Dyson at half the cost!
How wrong they were....it doesn't even come close!
Continually clogs up and half the time you spend pulling the crap out of the multiple pipes and filters.
Really bad design....think twice about buying one, and don't get sucked into buying one like we did.
Apart from never buying anything else but a Dyson, we will never step foot into one of those stores again and we will tell all our friends and family to do the same.
No one likes being lied to, and in particular doesn't like being ripped off.
Poorly designed with no power.
First time purchasing a Hoover. I was advised this product rivals Dyson products however, I was extremely disappointed. The suction has no power and the pipes (tubes) are too narrow to suck up reasonable amounts of dust. I've had to constantly unclog and clear the vacuum frequently to be able to use it. I do not recommend people spending +$500 for a product like this. I've emailed Hoover for assistance however, I haven't received a response yet.
I purchased the Hoover Vortex Pro about 6 months ago, initially it was fantastic, great suction but very soon I realised that after every time I vaccummed I would have to pull the whole thing apart and unblock dust from it, now a few months down the track it has lost suction completely - I have cleaned it thoroughly, done everything I can and it just doesn't work, blocks every time I unblock it...worst purchase and expensive. I had a Dyson for at least 15 years without a problem until I broke a part and couldn't replace it. I decided on a cordless upright - my advice - don't buy one of these get a Dyson :(
My up grade from the FreeJet 3in1
Well my freejet is on it's last legs so we went looking for a replacement and found this vortex pro at Godfreys. Before deciding on this unit we were given demos on other stick vacs that we didn't really like, and this unit was a little expensive for what it did, so we said no we'll leave it for now. Well that kicked the salesman into gear and started to haggle into buying one just as that was getting a little overpowering, into the store walks a Hoover Rep who of course pushed the sales even more, then he walks out the back and comes back with...a slightly used one that was in a plastic bag with all the attachments ever and said $399 and its' yours $200 less than the one on the floor so yep took it. This unit as stated by others has 2 usable battery times which is fine as you don't use turbo much, no need to as the normal does a magnificent job on it's own, and talk about picking up what ever is in its' wake is incredible to say the least. The ease of using this unit is very comfortable as most of the weight is in the lower part, not like some others that has the power unit at the top of the handle. Cleaning it after uses is a must, which is fine because it picks so much up, just that you have to be careful and be close to the bin as it is a little awkward, but you get use to doing it. The attachments are more than ample and some will probably not get used. One thing that this unit has is all its' detachable and replaceable parts, which to me is a plus, so if the battery decides to pack it in ( which I doubt will be for quite some time) it to can be replaced thereby one doesn't have to go out and by a replacement vac. So all in all very pleased with this Hoover unit so far, in the time that I have had it (4 mths) hence the 4 star rating.
Short battery life spoils great little cleaner
Update: having owned this cleaner for 6 months I have found the battery to be shortening in its vac time. Today I vacuumed 4 carpeted rooms on turbo and 2 tiled rooms on normal power. Disappointed as otherwise still a great little cleaner but now I vacuum over two days. Hoover really should sell it with a spare battery as part of the price. I have not had any issues with hose blockages but being so effective in its clean means the dirt receptacle does fill quickly. Long hair is easy to cut from the rollers as they have gaps to cut along. Still...very effective with dog hair, dust and the dirt you didn't even realise was there! This Hoover stick vacuum is effective on tiles and carpet. It picks up dog hair nicely, we have a cavalier. It picks up larger particles well and the amount of dust it removes is astounding. It comes with a lot accessories and they are handy for car, bed, tall cupboards. The battery has a fairly short run time as do all stick vacuums. If I use it on normal power for the tiled areas and use the turbo for the carpets, I can do the whole 4 bedroom house. Which has carpet in all bedrooms and lounge room. The dust receptacle is fairly small but it compacts the dust and empties easily. It has a second receptacle for dust when used as a hand held vacuum. Sadly it does not have a light on the front bar. We bought this model because it has the weight down near the floor and the battery can be replaced when it dies. You can buy a second battery for it too. It's easy to set the vacuum in the charging dock and holds its charge well once charged , so it can be turned off once charged and left til you next need it. Godfreys do great demos and offer a trade in too.
Short battery life
When I bought the Hoover Vortex Pro from Godfreys in Westfield Parramatta, the sales guy did not tell me that the battery lasts only 9 minutes on high and 28 minutes on low and I need to charge it again for 4 hours. There is not enough battery life to vacuum a whole house. When I called the customer service they ask me to bring it back to the shop and the sales guy try to get me to upgrade it to a very expensive one! The service is crap.
Purchased in June 2019 for $499.00.
Don't buy: Easily blocked and a nightmare to clean
My Vortex Pro got blocked from the first day - unable to deal with simple dust from 2 rugs. All the dirt got stuck at the hose elbow and in its other internal nooks and crannies. It was a nightmare to clean - the staff member using fine pointed scissors and a Wertheim vacuum. Godfreys refused to refund my money and blamed me for its failings!
- Verified purchase
Average performance - Hoover Vortex Pro Handstick
I purchased the Hoover Vortex Pro Handstick from Godfrey's in Dubbo in March 2019.The sales consultant was friendly and took time to explain to me the difference between the models until I decided on the Hoover Vortex Pro, as it was cordless, long battery life and could go across both carpet and hardwood floors without changing heads. Plus, when they demonstrated in store, it did appear to pick up quite a lot of debris and I like the additional accessories for upholstery cleaning etc.
For the first month it worked well and I was loving how quic...
Purchased in March 2019 at Godfrey's Dubbo for $599.00.
Dont buy. Gets block. All the time, and battery short life when was working
Gets blocks too easy, battery short life..
Dont buy save your money, started good. But once blocked need to take apart, the feeds in hoses are small and small particles can easily get block, finding carpet getting into suck in as well.
Purchased in June 2019 for $500.00.
- Verified purchase
Easily Blocked - Makes a complete mess when emptied
When our wonderful Dyson packed in we decided to go for a stick vac. This seemed reasonable. Unfortunately it blocks really easily (we have dogs). It is a process involving screwdrivers to unblock it. Emptying it is a nightmare dust and dirt go everywhere except in the bin. You have to use other components of the vacuum to unblock but if you have no charge left, this is impossible until it recharges. It tends to block after about 3 minutes use. It is a terrible machine and we are really disappointed considering how much money it cost. We recently re-bought a big ball Dyson, adding to the cost of what we'd already paid for this rubbish.
Works great... you have 11 minutes to do the house
The vacuum is great the the boost is great ... just the battery life is not sufficient
you have 11 min to do the house. If you only have one small room i would get it but if you want to do three rooms it will be of no use. For 600 dollar which we paid at the Godfreys ... we ended up having to purchase another vacuum.
Awesome vacuum cleaner
Bought the Hoover about 3 months ago and honestly, I cant fault it. I can run through the whole house (3 beds, laundry, dining etc) with charge to spare. We have wooden floors throughout and it really picks up the dust. The swivel powerhead is great for getting under beds and is super easy to move around. I also like how it can stand without supporting it on a wall or whatever if you have to move chairs, tables etc. We have one large rug, and it does a great job on that too. From the supplied accessories, I've used the motorised powerhead to cl...ean out dog hair from my car and clean the car mats, wow it works well. Great for cleaning your cornice using the long device crevice tool, hose and elbow. The others I have not had a need for as yet. Point of note for cleaning the filters, you really need an air compressor to get the dust out. We got ours from Godfreys and the guys were really helpful, you need to fully charge the battery, run it down - do this three times before using as per usual (i.e. 5 or 10 mins here and there) It's an exxy vaccum, but still cheaper than some of the Dysons, and IMO a better product.
I wish I'd never purchased this. It takes longer than ever to vacuum my small flat. I spend more time cleaning it out than vacuuming. Not so great on tiles/lino.
What a sucker I was!! Be warned
Purchased in February 2019 at Godfrey's Tauranga for $600.00.
Would not charge after first use
No quality control check to catch defective items? The problem with this sort of event is I now have no trust in the product and will be looking to get my money back and try another brand
BEST OF THE BEST !!!
Went into Godfrey's looking for the best & after the salesman did demo & comparison I went to the good guys & checked out the " TOP" brands and they didn't come close to the vortex, I have only had for 3 days but it is GREAT, gets cat hair from bed & sheets with ease & is almost as good as my shark BUT 1/4 the size & weight would highly recommend for anyone with disability or mobility issues like myself ☆☆☆☆☆☆☆☆
Can’t understand the good reviews?
My husband bought this vacuum two months ago, besides of getting faulty (see photo) it was heavy, full of buttons (hard to understand) and also the worst part is of your floor has any type of uneven surface (like the rug pattern) it would suck in between - also if you have long hair the brush is so thick will get all in there! Changed for a Miele much happier
Purchased in March 2019 for $550.00.
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Questions & Answers
How do I get my money back?
We are sorry to hear that your are not happy with your purchase.
Are you experiencing an issue with the machine?
Please feel free to contact us on 1300 360 845 to discuss further.
When contacting us please quote your customer reference number 377877.
The Hoover Team
Im having trouble charging in the vacuum
There may be an issue with the battery.
Please take this machine and charger into your nearest Godfreys Store with your proof of purchase to be inspected.
The Hoover Team
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