Reviewer Photos & Videos
Complete Waste of money.
The worst vacuum I have ever purchased. Clogs up with every use even with the tiniest crumbs. Impossible to unclog.
The only positive is the docking station and the accessories, but is worthless because it never works.
Light but dreadful design
It is light and very easy to manoeuvre. Suction is generally ok. However, the collection bin is impossibly small and a nuisance to empty. I need to lay the cleaner across the top of an open bin so that everything I have vacuumed doesn’t come spewing out again. Constantly clogging, requiring fiddly contortions and much swearing. Overall, I really wish I hadn’t bought. More trouble than it is worth.
Don’t get fooled by the accessories
We had a Bosch already for the upstairs and were considering getting another one for downstairs.
We were talked into getting this product as we liked the idea of all the accessories and components.
In reality, we barely use the assessories.
If you have dogs and are picking up dog hair, al the hair gets caught in the filtration system. The only way we have found to easily remove the dirt/ hair caught in the filtration system is to literally take the whole devise outside and put over the bin before you open it. Otherwise, it’s almost impossibl...e to empty it without everything you have picked up going everywhere. It has a good suction but things, like a leaf, gets caught very easily and you are often having to clean out the system to find the blockage. The suction reduces dramatically.
Glorified duster brush
Up from the power head, and above short piece of hope, and before the diverted into dust canister is narrow, and a sharp bend- this easily blocks as it's narrow and poor design.imposdible to unblock without a long stick or coat hamger.cant believe the price tag off $599 fir a glorified duster brush !!
Poor suction, short battery life and needs constant cleaning.
Used on carpet and hard floors, leaves behind clumps of dust and dirt.
Needs high suction for carpets, but this drains battery.
Takes 2-3 hours to recharge battery.
Unable to clean 3 bedroom house on one battery charge.
Very poor performance doesn't pick up pieces of dirt.
Not great if you have a furry dog
I was looking at this or the Wertheim Evolution or Dyson Animal.
I picked this as it is self propelled and I did not have to hold the power button like on the Dyson and it was cheaper than the Wertheim and Dyson.
However I hate how the canister empties.
I have a furry dog that his hair makes a mess and the way you take the canister off to clean it is very messy compared to my other Hoover stick (which the canister is like the Dyson)
I would not recommend this if you have animals.
I am now looking for a new stick and not sure which one to get. I like the stick as I can keep it out to vacuum up his hair, which is everyday.
Terrible after the first 6 months
Sold-to-us-as-betterthan Dyson.Fell for the sales pitch. 4/6 months.Afterthat thesuctionwas terrible.Wouldn’tpick anything up.Then the tube RIPPED!! tookfor a repair as it was underwarranty(thiswas at around 10m). 2monthsafterthe repairit won’tstayonlonger than 2minutesandsuction-bad.
Great suction, absolutely terrible battery life
I bought this from Godfreys Hornsby Westfield in June 2019. It has excellent suction on the boost but the battery life is incredibly bad. I charged it all night last night and got about 3 minutes vacuuming on boost. I charged it for another 5 hours and maybe got 4 minutes on boost. For $599, this is incredibly bad value. In reading other reviews, it seems this is a common challenge. Don't buy unless you are planning to vacuum a 3 metre by 3 metre section of carpet every month or so (and if you are, buy something cheaper)
This was a replacement vacuum from Hoover. Condition of replacement was there is no warranty on vacuum. I thought I would get longer use than one month. When it work it was good. Easy to use and clean. Battery lasted 20 minutes approx. Good on carpet and hard floors. Now it is useless. I do not recommend this at all. Completely disappointed and I will not recommend any Hoover stick vacuum cleaners. Very disappointed that I had to give this review. Buyer beware!!
Would give it zero if that was an option
I purchased because I liked the self propelling feature/fact that its cord free/how light the vaccum was, but the reality is that the suction is terrible and it picks nothing up. I could pull the whole vaccum apart, empty and clean each compartment and the rollers each time I vaccumed and it would still make little difference. The battery time was not great either. In turbo mode it would often cut out after 2-3 minutes (sometimes less) after being fully charged. I returned it to Godfreys because I was having this issue - also complaining about ...the lousy suction. They gave it back to me a few weeks later saying there was nothing wrong with it. I continued to have the same issues so have just purchased a new vaccum less than a year later. It cost less than half the price and does 100x better job. Would never buy this brand again or shop at Godfreys. The funny thing is that I had a Kmart $29 stick vac before this one, and the suction was on par. Battery life was better in the Kmart vaccum. Crazy when you think that this one was 18x the price!
Hover vortex pro... Crap vacuum
Doesn't work as described with anything or even pet hair
Battery life is not good got told we could do whole house..
Doesn't suck up anything
Crap design as you empty filter stuff goes everywere.
Has had this for not even a year. Really bad battery time can't even do a 3 bedroom house with hardfloors. Rang up Godfrey's got it in for inspection they said nothing wrong. Have changed filters it's always cleaned out each use and it's still crap. Won't suck anything up not even a bit of dog fur. Kmart $29 vacuums are better. We will never buy one like this again. We will never buy from Godfrey's again. It's just all round a crap vacuum for how much they charge for it. Don't bother.Paid $700
Bring back the broom!
Blocks up constantly where the narrow tube joins the canister. Blocks up in other places also: the power head; where the power head joins the narrow tube; in the first canister; in the second canister. Is this a joke design?
To unblock it you need: at least half a hour, a screwdriver, a change of clothes, somewhere to wash your hands, a bent coathanger and a dustpan and brush.
To empty it you need: most of the above, plus an ability to do 3D jigsaw puzzles.
Battery doesn’t last very long.
Cannot run it with power head off, so on hard floors items get pushed away..
Has poor suction.
Very light and easy to manoeuvre.
Waste of money, should have brought a Dyson.
Constantly clogging, the hose has spit in two areas, it's a year old! Flicks dirt out everywhere making a bigger mess. Wiring is coming loose, so only charges when you get it on the charging dock in the right spot. Irritating to empty both the collection bins! The main one ends up just spilling dust and dirt all over my had and the head of the vaccum. Complete waste of money. For 600 dollars I could have brought a Dyson like I intended to but the sales rep conned me into this one. Liar and a shark!
It is such a bad design, there are so many nooks and crannies that it clogs up continuously. Pushes dirt around instead of sucking it up. Salesman lied. Very Disappointed.
Frustrating, messy and not worth the $599
I wish I had read these reviews before purchasing the vortex pro, I was showed it sucking up all sorts in the shop and was sold. Fast forward 6 months and its been back to have a new foot and currently back at the shop to sort out the battery.... 7 mins run time on low is ridiculous to vacuum a 4 bedroom house with 2 kids, 2 dogs and 2 cats!!....and dont even get me started on the blocked tubes, i am over un clogging the dam thing every few minutes, its frustrating, messy and not worth the $599 I paid.
Purchased in February 2019 for A$599.00.
The worst Vacuum Cleaner I have purchased
We purchased this Vacuum cleaner off a retailer who is a very prominent retailer in the vacuum space that does not sell Dyson... mmmm I wonder who that is.
We were told that it rivals the Dyson at half the cost!
How wrong they were....it doesn't even come close!
Continually clogs up and half the time you spend pulling the crap out of the multiple pipes and filters.
Really bad design....think twice about buying one, and don't get sucked into buying one like we did.
Apart from never buying anything else but a Dyson, we will never step foot into one of those stores again and we will tell all our friends and family to do the same.
No one likes being lied to, and in particular doesn't like being ripped off.
Poorly designed with no power.
First time purchasing a Hoover. I was advised this product rivals Dyson products however, I was extremely disappointed. The suction has no power and the pipes (tubes) are too narrow to suck up reasonable amounts of dust. I've had to constantly unclog and clear the vacuum frequently to be able to use it. I do not recommend people spending +$500 for a product like this. I've emailed Hoover for assistance however, I haven't received a response yet.
I purchased the Hoover Vortex Pro about 6 months ago, initially it was fantastic, great suction but very soon I realised that after every time I vaccummed I would have to pull the whole thing apart and unblock dust from it, now a few months down the track it has lost suction completely - I have cleaned it thoroughly, done everything I can and it just doesn't work, blocks every time I unblock it...worst purchase and expensive. I had a Dyson for at least 15 years without a problem until I broke a part and couldn't replace it. I decided on a cordless upright - my advice - don't buy one of these get a Dyson :(
My up grade from the FreeJet 3in1
Well my freejet is on it's last legs so we went looking for a replacement and found this vortex pro at Godfreys. Before deciding on this unit we were given demos on other stick vacs that we didn't really like, and this unit was a little expensive for what it did, so we said no we'll leave it for now. Well that kicked the salesman into gear and started to haggle into buying one just as that was getting a little overpowering, into the store walks a Hoover Rep who of course pushed the sales even more, then he walks out the back and comes back with...a slightly used one that was in a plastic bag with all the attachments ever and said $399 and its' yours $200 less than the one on the floor so yep took it. This unit as stated by others has 2 usable battery times which is fine as you don't use turbo much, no need to as the normal does a magnificent job on it's own, and talk about picking up what ever is in its' wake is incredible to say the least. The ease of using this unit is very comfortable as most of the weight is in the lower part, not like some others that has the power unit at the top of the handle. Cleaning it after uses is a must, which is fine because it picks so much up, just that you have to be careful and be close to the bin as it is a little awkward, but you get use to doing it. The attachments are more than ample and some will probably not get used. One thing that this unit has is all its' detachable and replaceable parts, which to me is a plus, so if the battery decides to pack it in ( which I doubt will be for quite some time) it to can be replaced thereby one doesn't have to go out and by a replacement vac. So all in all very pleased with this Hoover unit so far, in the time that I have had it (4 mths) hence the 4 star rating.
Short battery life spoils great little cleaner
Update: having owned this cleaner for 6 months I have found the battery to be shortening in its vac time. Today I vacuumed 4 carpeted rooms on turbo and 2 tiled rooms on normal power. Disappointed as otherwise still a great little cleaner but now I vacuum over two days. Hoover really should sell it with a spare battery as part of the price. I have not had any issues with hose blockages but being so effective in its clean means the dirt receptacle does fill quickly. Long hair is easy to cut from the rollers as they have gaps to cut along. Still...very effective with dog hair, dust and the dirt you didn't even realise was there! This Hoover stick vacuum is effective on tiles and carpet. It picks up dog hair nicely, we have a cavalier. It picks up larger particles well and the amount of dust it removes is astounding. It comes with a lot accessories and they are handy for car, bed, tall cupboards. The battery has a fairly short run time as do all stick vacuums. If I use it on normal power for the tiled areas and use the turbo for the carpets, I can do the whole 4 bedroom house. Which has carpet in all bedrooms and lounge room. The dust receptacle is fairly small but it compacts the dust and empties easily. It has a second receptacle for dust when used as a hand held vacuum. Sadly it does not have a light on the front bar. We bought this model because it has the weight down near the floor and the battery can be replaced when it dies. You can buy a second battery for it too. It's easy to set the vacuum in the charging dock and holds its charge well once charged , so it can be turned off once charged and left til you next need it. Godfreys do great demos and offer a trade in too.
Questions & Answers
What is the Warranty on the Battery for the VortexPro 5231 Stickvac, please. The Machine was purchased on 2nd April 2019
The Hoover Vortex Pro comes with a two year parts and labour warranty, excluding the battery the battery which has a 1 year warrant.
The Hoover Team
what speed do I use for bare floors & carpet
You should only need to use the low speed on hard floor surfaces, for carpet it will depend, if you are using it on low and find you need more suction put it on high.
The Hoover Team
Hi. How does the Dusting Brush connect to the Hand Vac on the Vortex Pro? I don’t want to use the extension Handstick or the Soft Brush.
To use the oval dusting brush directly on the handvac you will need to use the elbow connector, this is part 23 on page 2 of the user manual.
The Hoover Team
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