Reviewer Photos & Videos
No good. Run time is useless. Battery has failed just out of warranty.
Have had constant issues with this vacuum cleaner. Just out of warranty and the battery has failed. Godfrey refuses to replace it. Have been buying vacuums from Godfreys for a long time. Aftersales at Godfreys is horrible.
Purchased in March 2019 at Godfreys for $499.00.
A bit better than the no name brands.
I have recently purchaced the hoover vortex pro stick vac from godfreys at marion in s.a. Having owned a number of stick vacs of a long period of time i do know the good from terrible. I have upgraded from a black and decker ora stick vac which i purchased 3 yrs ago for rrp $229. This was a perfectly acceptable vac performance wise although was built on the cheap. I have only replaced it due to the brush roller drive connection being of poor construction and worn out.
My home is a three bedroom house with tiles throughout the living areas and ...
Purchased in April 2021 for $599.00.
Don't buy this
Broke my own golden rule and bought this on impulse without doing the research. I agree with every negative comment in these pages. Vacuum worked fine for about 2wks the run time started falling away now only runs for about 2.5 minutes at a time but switches to low power after about 30seconds. Most expensive piece of junk I have ever bought not even heavy enough to use as an anchor.
Purchased in September 2020 for $599.00.
Not the best quality and not fit for purpose
For the first 6 months the vacuum ran well. However, after that there were issues. Constant blockages that require fixing each time we used the vacuum. Then, the suction pipe got cut, was accused by the Godfreys store that I could have cut it. It got sent away and repaired. Six months later the suction pipe is broken again, and the front wheels have broken off. Just within warranty and requiring another 3-4 weeks without a vac.
From reading other reviews, Godfreys staff were not truthful in their claims. Was told that this would be fine for my...house as a primary vacuum at the time of purchase, turns out it is not. Was told it would be fine for stencilled concrete in our sunroom, and it was not (that's what caused the wheels to break off). I would not recommend buying this machine and would not recommend the place I brought it from.
Purchased in June 2019 at Godfreys Physical Stores for $580.00.
Worst vacuum ever!!
It constantly gets jammed and you have to pull it all apart. You can’t empty the container without it falling all over the floor and it doesn’t get up close to the walls like previous cordless vacuum I’ve had. Not impressed at all, and although sold to me that it would be great for pet hair, it’s not. It is also extremely loud. Don’t waste your money.
Purchased in September 2020 for $549.00.
Don't waste your money
Purchased this from Godfreys approx 18months ago after salesman convinced us it was a great product. Worked great the 1st 6 months. 2nd 6 months had to recharge regularly to vacuum my 3 bed house. Last 6 months lucky to vacuum 1 bedroom before running out of charge. And that is not using high power as it just won't work on high. We have done all the things suggested onsite re cleaning and checking. Do not buy this product @$549 after we gave them our excellent Shark that had worked for years, should have just replaced it at a different business.
Purchased in April 2019 for $549.00.
worst $699 expense of my life
Worked ok for a year then suddenly won't turn on. I cleaned it after every use and all of the filters and dust holders are very clean.
The light turns green which indicates that there is no battery issue. I am yet to contact the seller but i really do not think they will help.
DO NOT BUY THIS PRODUCT.
Purchased at Godfreys Physical Stores for $694.00.
Terrible value for money.
Cheap Chinese scam. Far better to spend your money on a Pullman machine. Blocks up in no time, battery life is very limited. My old mother got ripped off. We wanted to use it to vacuum the car with the soft brush but it has to fit the long stick.
Purchased in January 2021 for $499.00.
Terrible product! Do not buy - waste of money!
We have a small house with minimal carpet areas, and the Godfreys salesman convinced us that this was the unit for us. Paid $499 for a product that continually clogs at each use, requiring me to open up the yellow nylon screws underneath to get to the flexible hose, dismantle the catch bowl, and blow the fluff that's clogging the inlet out with compressed air! I would not recommend this product to anyone. Do not waste your money.
Purchased in September 2019 at Godfreys Physical Stores for $499.00.
On Off Switch
Purchased in May 2019, Not that impressed with the operation of this product payed $499.00 The Motor after a couple of minuets stops. "The green light is still on" So I believe it's not the battery. We purchased this model because of It's ease of operation, as my wife and I both have Heart conditions. Rang the Store on Saturday only to find out it is not open on the weekend.
Purchased in May 2019 at Godfreys for $499.00.
Vortex Pro stick is a really disappointing vacuum. Do not buy.
I wanted a stick vacuum just for quick cleanups, as I have a main vacuum for doing the whole house. On the second use it blocked up so I haven’t used it since, because I can’t unblock it & I’m not going to take it back to be unblocked & have to pay more $$. The sales man said this was a great machine & it came with 2 batteries so I put the other vacuum back that I was looking at & chose this vacuum. But I only received one battery. There was no manual to show me how to unblock it. It has been a complete waste of $$, extremely disappointed with this machine.
Purchased at Godfreys Physical Stores for $759.00.
This Hoover vacuum should only be purchased with a maintenance contract.
I was sold this vacuum as the answer to my prayers. Sales person said it would deep clean like no other. What he did not say was it would fill up quick and clog up. For $600, and used only 8 times, emptied as I went along due to small catch cylinder. Rubbish machine. The salesman did not tell me about a maintenance contract with $50 every so often. If he had, I never would have bought this vacuum. I would not recommend this machine. All the filters are clean but it has clogged up inside somewhere and requires a repair to shift the fluff. This ...is of course at my cost. I only have a small villa with very little carpet. I had a Miele for 21 yrs and it gave me no trouble. What a fool I was to go to Godfreys. Pushy sales staff. Do not buy this if you have a normal sized home. Power does not last long. (Photo can be arranged if required later)
Purchased in July 2020 for $600.00.
Vacuum cleaner continually clogs up
We use this on both carpet and hardwood floors, every time it is used it gets clogged up and then subsequently fails to pick up. To clear the blockage you need to take the cleaner apart and poke down the hose with something flexible and pull the fluff out. This is meant to be a tool to use, clean out easily and use again, not have to take apart and put back together after each use.
Purchased in June 2019 at Godfreys for $599.00.
Disappointing from what I believed to be a good brand.
Bought for light vacuuming as my house does not have heavy foot traffic. 2 flat rugs and tiled flooring.
Suction was good on both surfaces and used once a fortnight. Battery was fine in use and charging. Never used any of the attachments. I sweep regularly and mop weekly so when I use the vacuum, it really doesn't need to work that hard.
Nonetheless, the hose where it joins the head end has split. At $599, this is disappointing - I believe that it should last longer than about 18 months for the amount of use it has had.
Purchased in February 2019 for $599.00.
Worst ever vacuum doesn’t suck doesn’t change lucky to get 5 minutes not good for anything !!!!
Does not do what it is suppose to vacuum poor battery luck to get 5 minutes very very very dissatisfied. I would not recommend this vacuum at all to anyone. Overpriced and the attachments are useless. Don’t waste your money folks !
Purchased in June 2018 for $550.00.
Questions & Answers
We have had this machine for 30 months without any issues. The small flexible hose in the power head has split. Can anyone tell me where I can get a replacement hose so as I van fix the problem.
These hoses are available as spare parts, however, we are currently out of stock with more due to arrive mid-late July.
Part Number: 33156152
The replacement hose can be purchase through your nearest Godfreys store or over the phone by calling 1800 815 270.
The Hoover Team
Thank you for your help
If i cannot find a proof of purchase receipt , can i quote the serial number and the store where i purchased it (Godfreys Geraldton WA , since closed) to get a new proof of purchase ?
I'm pretty sure godfreys keeps a record of all your transactions for 8 yrs. Calling another godfreys store may put you on the right path. I'm not going to five any legal advice for consumer law regading this.
Proof of Purchase can be obtained from Godfreys by calling 1800 815 270 or emailing firstname.lastname@example.org.
The Hoover Team
I bought this Hoover stick vac pro and it won't work or charge on its dock. Geraldton Godfreys WA has since left town. Who can fix it , as close as possible.
We are sorry to hear of the issues you are experiencing with your machine.
Please contact Godfreys on 1800 815 270, or via email at email@example.com, and they will be happy to assist with having your machine booked in.
The Hoover Team
Get an answer from our members and Hoover representatives
|Category||Stick & Cordless Vacuum Cleaners|
|Bin Capacity||0.35 L|
|Running Time||28 min|
|Manufacturer Warranty||2 year(s)|
Other Stick & Cordless Vacuum Cleaners
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.