Hoveroo

Faulty hoverboard straight out of the box, flat battery and would not charge. Were never even able to turn the thing on. Local 24/7 support turned out to be a complete failure. After 34 days of poor communication, consistent requests and a case lodged through the Office of Fair Trading, a refund was finally processed. But only for the hoverboard.… Read more

We are now the lucky owners of a hovercart attachment that cost us $116 and is completely useless. If you’re in the market for a hoverboard, please take notice of reviews, there are plenty of better suppliers out there. Don’t make the mistake we made in dealing with this horrific business. If I could rate it zero stars, I would

We purchased an Elektra scooter. Unfortunately a bolt came loose pretty soon after buying and we couldn't find it. I contracted the company and the spare part was out of stock. My husband took the remaining bolt to a bolt shop to get a replacement and we fixed it ourselves. We were given a refund (without asking for it). Very happy with the… Read more

customer service. The tilt and turn feature of the scooter works really well (unlike other brands we've tried) and the light up wheels are a fun feature. Overall, it seams like a really good scooter.

My experience with Hoveroo – buyer beware I’m sharing this so other parents know what they may be signing up for. I purchased a Voltrix™ Outback 24V Terrain Master 4WD from Hoveroo for my son’s birthday. It worked for around 2–3 weeks, then stopped driving forward. Shortly after, it stopped moving altogether (forward or reverse). Since… Read more

mid-November I’ve been in repeated email contact with Hoveroo support. I’ve: • Reported the fault promptly while under warranty • Sent multiple follow-up emails • Provided videos as requested (on more than one occasion) • Confirmed the issue occurs in both manual and remote modes Despite this, the issue remains unresolved more than two months later, with repeated requests for “one more video” and explanations about message queues rather than an actual fix, replacement, or refund. My son has now missed months of being able to use his birthday present. At this point I’ve requested a refund due to the prolonged delays and inability to remedy a clear warranty fault. I would strongly encourage anyone considering a purchase to factor in the after-sales support experience, not just the product listing. Posting this in the hope it helps other families make an informed decision.

It is scam; not recommended. I bought hoveroo Electra, it says it could be used for 10- 15km after full charge that it is not the case. It needs to recharge after couple of minutes use in house on floorboards. I asked for return and refund but… Read more

nothing heard back from them. Unsatisfied and highly disappointed and not recommended at all. Don’t waste your money.

Worst product and customer service . Ordered for my son for Xmas . He got two hours use out of it before the charging port broke . I have now sent them over a dozen emails and nothing . Terrible customer service . Defective product . Don't believe their advertising .

I do not recommend buying from this company. We purchased a hoverboard, and it worked great for the first year, it had hardly been used and been in storage for the majority of 2025 only to find it no longer works after less than 2 years after purchase. Hoveroo was not willing to come to the party to repair or replace it as it was outside the… Read more

warranty period. If you plan to spend more than $300, we expect the product to last more than 2 years with very light use. Poor quality product, so disappointed, what a waste of money. There are much better brands out there!

Battery would only hold charge for ten minutes on new.. they wanted a video of the issue for the technical team, that is dangerous, now there is a burning smell from the hoverboard not even a week old and they will only talk to paypal not me .... avoid

Hoveroo seems to be a scam. I ordered 12th December, guaranteed on the website it would be with me in a matter of days. It is now the 22nd December and the items have not even been shipped. They sent me a tracking number, but the tracking number… Read more

shows nothing has been picked up from the sender. Impossible to call them, no one answers and no one responds to email/chat support.

LWe have video evidence that the goods are not received. Very poor effort on customer service to! Such a disappointing experience for our kids at Christmas, and taking our money for items we have not received. If you don’t have the products to dispense we just want our money back so we can afford presents ours children! Imagine this was your family at Christmas!

Do not buy from this website. I purchased a Thunderbolt motorbike for my son for Christmas, relying on the website’s claim of “next day dispatch.” This was completely misleading. I only received a tracking number after lodging a dispute, and even then, the tracking showed I was still number 74 in the queue – meaning the order was nowhere near… Read more

being sent. This was meant to be a Santa present, and due to the delay and lack of honesty, I now have to purchase another bike from a different company. Hoveroo does not respond to emails, and their phone line goes straight to voicemail with no call back. There is absolutely no customer service or communication. I would strongly advise others to avoid this company altogether.

At this point have to rate 1 star - have ordered a product and have reach out due to receiving a tracking notice for an item that Australia Post has confirmed has not been received by them reached out to the company no response the order was placed 12/11/2025 - seriously why are people not kept updated - giving scam vibes. This is why when… Read more

shopping online I use Klarna so if there is an issue and item not received they reverse transaction asap.

Not good enough!

I purchased an off road hoverboard board from Hoveroo with the go chart attachment. First the cart attachment scratched and gouged the hover board. I was told to go and buy some foam to attach to cart which I did at my own expense. Second the off road hover board stop charging so is unusable, contact Hoveroo and was told the board is out of… Read more

warranty and I can purchase another one for 20% off. The board alone is $500 I would expect it to last longer than 12 months. The board is only one month out of warranty so would expect them to do something. Would not recommend Hoveroo look elsewhere.