Reviewer Photos & Videos
Can't wait to use the mask and flippers on our long service trip. Their customer service was amazing, delivered within two days and they sorted out a mistake I made with efficiency and good humour. Can't recommend this company high enough.
Customer service is second to none
I purchased an equaliser face mask, flippers, mobile phone bag and also a waterproof carry bag. They were posted quickly and well packaged to protect them all. Tracking update was provided and they arrived in good time. The quality of the items is fantastic. Although we measured the wife’s face to ensure the mask would fit we were unable to get a proper seal as her face was too thin. I contacted Ninja Shark who were more than helpful in organising for a replacement mask in one of the other styles. Overall the service and communication was exceptional and the products supplied were top quality. Would not hesitate to recommend Ninja Shark to anyone.
Very Impressed with service and quality.
I live on the coast near Bundaberg and previously used a mask with a curved face, resulting in distortion. It was also prone to bad fogging. Last Sunday (12/1/20) I ordered a Ninja mask and it arrived today (Thurs 16/1/20).
Within 30 mins we were swimming amongst the tropical fish in our tidal estuary at Innes Park east of Bundaberg. Super impressed by the anti-fogging and the panoramic view. We have only used it this once but it was excellent.
Very impressed with the prompt dispatch and quality of the mask.
great product and wonderful support/service from an Aussie company
Bought the masks/flippers for kids for Christmas presents. One mask didn't fit the youngest child so contacted Ninja Shark direct and they allowed return and swap for a smaller mask with no hassle and really quickly (also refunded the difference which was appreciated). The service over the phone and by email was prompt and extremely helpful (I was nervous given the time of year, but this didn't hinder Andrew or Michael). Kids have now used and loved them! A friend had a cheaper mask from a big retailer and used ours to compare - he said much...better quality vision, seal and comfort. I bought direct on line without chatting 1st to Ninja Shark - I would recommend having a chat before purchase as they are so helpful and can steer you in right direction with their variety of masks.
Best snorkelling mask I have ever owned
WOW what a great mask it is all it claims to be I love it my wife was not confident with a traditional mask and snorkel but after she used her Ninja Shark Mask and snorkel I can't keep her out of the water. I totally recommend this product. One of the best companies I have ever dealt with from the initial purchase to the after sales interest is excellent.
Bought 2 masks for wife and child. Both kept leaking and were at the end unusable. Strap that secures it to the head is not rubber but nylon and would not hold it tight enough against the face (even through size of mask was correct). Ended up purchasing another two “traditional” snorkelling masks.
The reviewer stated that an incentive was offered for this review
- Verified customer
The Best Experience and Premium Quality Items
We had by fast the best experience ever with the Ninja Shark team. I don't usually leave reviews but I was just blown away by their quality of the product and customer service.From the moment I checked their website and asked Andrew a few questions, I knew they are passioned about this and I'm in the right place.
With so many online options and copies, I really didn't know from where and what to get. They were patient with all my questions even though it was one of their busiest seasons with the holiday and everything related to Christmas.
We...purchased a NinjaShark for our daughter. She is confident in the water, but never worn more than swim goggles. I want to mention that I placed the order on a Sunday 15th of Dec and I got the items in 4 days to WA. I don't know how they managed to do it, but I'm very happy. I was kept up to date with tracking emails and sms. I'm writing this after my little one just had the first test in our pool and I was keen for her to check it out. Without hesitation, she was able to slip on the NinjaShark and into the water. No learning curve at all. She was so excited I can't describe.
- Verified customer
I purchased the ninja shark mask a few weeks ago directly from ninja shark. Unfortunately the mask leaked and the upper straps would loosen. When I contacted [name removed] he tried to trouble shoot with me, but the mask continued to leak and straps wouldn't stay put. When I asked about a refund, the communication stopped. I tried a few more times to contact, but there was no response. I left a Facebook comment today on their FB page with the same as above and it was removed!!! Im stuck with a mask that doesn't work. Buyer Beware bad customer service and no refunds!!
What outstanding customer service!
I ordered 2 x Longer Tube Full Face Snorkel Mask for Kids on Wednesday (11th December) and they arrived on Monday! I was kept up to date via SMS and email, so I knew they were coming, but am so impressed that they came so quickly.
You said I would get them before Christmas, and I did. Thanks so much.
Outstanding after-sales service
After purchasing the Equaliser mask and finding it was too big, I contacted Andrew and expressed my disappointment. He immediately offered to swap it for a foldable mask and arranged its delivery that day.
This was after having the Equaliser for about three months before I tried it. I was expecting to just have to live with having purchased the wrong one, but Andrew came to the rescue. There aren't too many businesses out there with customer service like Ninja Shark. I would highly recommend you do business with them!
My little Mermaid!
My hubby and myself love to Dive so sharing our love of snorkelling (and checking out the marine life) is something we really wanted to share with our 7yo daughter Madison. Although she could successfully snorkel using the traditional mask and snorkel it would continually fog up and fill up with water, meaning she would continually have to readjust her mask.
This mask is AMAZING! She is officially a Mermaid snorkelling for 45 mins straight I had to coax her out of the water. I think you’ll agree she is pretty happy!
Thank you Ninja Shark for enabling us to provide our daughter with this experience now and for years to come!
Excellent customer service
After talking to Andrew regarding my mask being too big, he suggested a small foldable one instead. Andrew was kind enough to say that I can simply swap them (I thought I would need to buy another one) but was shocked at the fantastic customer service I received. You just do not get customer service like that any more. I was thrilled and can not thank Andrew enough in making this whole process effortless. I adore snorkelling and look forward to swapping mine for the smaller one in the near future. 100 percent customer service guaranteed and I am one very happy customer.
- Verified customer
Fantastic viewing area
Even with my big head, my mask still worked very well. I could see forever! It never fagged up or needed and wiping off to see. I wish I had one if these masks many years ago!!!
Review collected in partnership with Ninja Shark
Great products, great service
We've had a great experience dealing with Ninja Shark. We first bought the snorkel mask, fin and bag set, which are great. Super-fast shipping too. The mask took a bit of getting used to, mainly because it's just weird to be breathing under water! However, it's so much easier to breathe naturally through your nose, and it's also a plus to not get a sore jaw from clamping down on the traditional snorkels. We then decided to get the suit/sock/glove set, and Andrew was so quick to sent replacement sizes when we choose incorrectly, but now we're 100% set for any snorkel adventure! We've tested out our gear at local beaches, and can't wait to take them overseas in a few months :-)
I recently purchased 2 masks and fins sets for my kids and tried them out the other day. The kids absolutely loved them,they commented on how good it was to be able to breathe through their nose as well. Also the customer service was second to none. Thanks Andrew
No Barrier on the Reef for me!
For many years I have wanted to visit the Great Barrier Reef but have been unable to due to the fact I hyperventilate when using a traditional snorkel mask. Ninja Shark enabled me to FINALLY go!!! The quality is fantastic, no fogging and any small amounts of water that do manage to get in are quickly drained away! I could breathe normally and it made the whole experience stress free! The gopro mount is such a great feature, I could snorkel and not have to worry about holding on to a camera. This product has no faults - I highly recommend, especially to people who have a fear of snorkelling, I have no hesitations now! Fantastic product & service - thanks Andrew!
Questions & Answers
I just borrowed my grandsons mask and the snorkel piece came off due to a wave. It is lost out there in the Pacific ocean now.
Can I Buy the snorkel piece only for a S/M mask.
I live in Australia, Byron Bay.
Hi NinjaShark Company, I live in Perth WA, and I want to order a full face mask, problem is I Need it ASAP, going on a cruise in early march, it is 14/2, what are my chances of getting delivery soon?
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