I have purchased two kids snorkel masks from Ninja Shark and a pair of adult swimming goggles. The masks are brilliant for the kids, and goggles are great. Customer service was impressive - I had a small issue with the google clasp, and they replaced the goggles within a week of me contacting them.

My eight year old uses his mask nearly weekly and a small filter came off recently. Ninja Shark quickly addressed the issue and replaced the mask even though it was a year old.

I had big problems submitting my original order for Snorkel face mask + fins & bag, don't know if it was me or a glitch in the Paypal system, but ended up putting 3 orders through but thinking none of my attempts had been successful. Next morning I found out about the additional orders going through. Contacted Ninja Shark via email to advise of mistakes, then tried to follow up with a phone call. Waited on line to speak to someone but ended up having to leave my details. Have not received a call back, but have been advised that I am gettin...

I had ordered a mask but it turned out to be too big, I got in contact with the support team who assisted me very swiftly every time and exchanged it for a smaller size! I received my mask just before heading down to the beach for the day, the timing was perfect and also the mask was a perfect fit, comfortable and easy to breath, I will be living in the sea now lol Thank you Ninja Shark!!

Was disappointed, Aussie family owned business and products made in China. Didn't realise until products received. Was wanting to support an Australian owned and made product...Placed an order Saturday, emailed them Sunday to add to my order. Rang Monday morning which they confirmed ok. They emailed later to inform too late already dispatched, (emailed from China). Received an email 6.30pm from Australia post just received and processing . Lazy staff

Ordered the action camera pack, when received and opened it there were parts missing. Emailed the company and they said that those were not included and they would not send them. I showed them with screen shots of their website of what was included in the pack and also showed them what the box said was included both were stating the same thing. My friend also ordered the exact same and she received each peice as stated on website and box. I pointed this out and got the same answer. I told them I would contact consumer protection and they are now ignoring my attempts to contact.

The ninja masks are not good. Thought maybe I did not fit properly and that’s why so bad. But after spending time fitting it and then went in ocean on a perfect day for snorkeling and the tiniest wave still lets in water. I think it’s more suited for children or an indoor pool.
Flippers are not good.
All in all not worth the price . Terrible quality and can turn a potentially great day of snorkelling into a nightmare as I discovered.
A complete waste of money .
And don’t believe the customer service team.
Delivery was late even though paid for...

Good product, its bigger then others and has lower line at the back. Also feels great to support small Australian business who stand up to overwhelming monsters in the field like Speedos. Best of luck.

I have ordered the mask for my son for Xmas. Website showed discount and availability, however when it went to payment the price was higher. I have proceeded anyway. As I haven't received confirmation on delivery, I have emailed the team, just to be informed that it will be 4-6 week.... I was so disappointed and wrote back. Now, Amir - customer service have tried to contact me many times and when we finally spoke he found another mask (small adult) which would fit my son, waved the price difference of over $50 and promised it will arrive on ti...

I paid extra for express shipping. Products were not shipped. Emails/messages ignored. Social media comments deleted and I was blocked.

My Husband and I love to snorkel and have been looking for a solution to include miss 5 year old. We wanted to try a full face mask for her but she is a chicken so if any water came in it would be all over.
I went with Ninja Shark over the big companies based on the reviews and the fact that they are an Australian company, if there was ever a time to support small Australian families, it was during Covid.
I ordered the long snorkel full face, plus flippers and back in a pack, it arrived fast in time for Christmas, my Daughter was so excited wh...

When placing my order I accidentally doubled up on what was in my cart. I only noticed this when I checked my PayPal account account. As soon as I contacted Ninja they immediately reversed the error, making me very happy.

Very Happy with service over all. Fast delivery. Daughter loved the snorkel and flipper set and Love getting it from Santa ;)

Excellent service ordered 2 snorkel sets which arrived in a few days, just in time for Christmas. Beautiful snorkels and fins, lovely people working in this company and wonderful experience.

My Son and I had many days of snorkelling on the Great Barrier Reef, and around the Whitsundays. It is so easy with the Ninja Shark mask.

I had ordered an item which, although a clearly high quality product, unfortunately didn't quite cater to the special purpose I had in mind. I emailed Ninja Shark and was pleasantly surprised with an almost immediate response, answering my queries and offering an exchange for another item, with free return post for the the original order. All sorted in a short time with no hassles or argy bargy. All sorted on what would have been a very busy New Year's Eve for Ninja Shark!

The kid got an awesome photo taken by the photographer on the day. So happy I made the purchase for the reef trip!

My son has sensory issues and after trying a friends full face mask (which he was thrilled with) I decided to get him one for his birthday. I ordered the kids package with fins and a bag. Loved the fins because they’re adjustable, perfect for growing feet! The mask ended up being too small so I reached out to the company and they exchanged it for the small adults mask. All this over the extremely busy Christmas period. The service is amazing. I simply can’t thank them enough. I would highly recommend Ninja Shark.

We had an issue with our ninja camera not recording underwater and we brought this to the attention to ninja shark , there response time was fantastic as they responded the same day with a resolution the customer service could not be faulted Thankyou ninja shark for the great customer service And our ninja pro equaliser masks are great , they were purchased as a bundle they don’t leak the quality of the products are very good, would definitely recommend this company and there products

Amazing customer service - even got a phone call on Christmas morning after emailing with concerns about the fit for my 8yr old daughter on a full face snorkel! So impressed! Looking forward to snorkeling with my little humans this summer!