Ninja Shark

Ninja Shark

 Verified🏆 2024 Award
4.8

623 reviews · Statistics

PositivevsNegative
94% · 58731 · 5%
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Return Claim MadeYes (94) · No (370)
Product Quality
4.7 (427)
Shipping
4.7 (369)
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Reviews

623 reviews
Becc Smith
Becc SmithVICGreater Melbourne (Outer), VIC
 

Outstanding customer service and support

Not only Is this company fantastic to deal with, the product itself is super easy to use, and we recently use our lifetime warranty due to a clip being broken on a pair of flippers. Highly recommended Show details
Chipmunk
ChipmunkMelbourne2 posts
 

Just over a year old and my son mask doesn’t work

Son mask is less than a year old. It doesn’t charge and doesn’t work in manual mode. No customer service. And didn’t really care. Show details
Jenna
JennaSAMetropolitan Adelaide, SA
 

Amazing service!

Super happy with our masks! We had to return one to size up but communication was perfect and the replacement was sent super promptly! Would definitely recommend! Show details
Renee M.
Renee M.
  Verified

Disappointed

Purchased a few months ago, only had the chance to use them two weeks ago, they were good for first 30 minutes but then fogged up instantly kept trying to clear it but within 5 seconds fogged again, could not see a thing. Contacted them and they said I should buy the anti fog spray.
I would just buy a cheep pair as was all they need to be good is anti fog spray as well.
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Shelley
Shelley2 posts
 

Great for the whole family!

Bought the masks and fins for our whole family. They work great. Our youngest is 8 and she is able to snorkel without any issues. Two of us have issues with water leaking around our eyes, as our faces are skinnier, however with a little adjusting, it works well. We can now snorkel comfortably as a family.
We also lost part of a fin while snorkelling, and ninja shark customer service were very helpful in replacing the fin for us. Quick response and friendly staff. Would definitely buy again! Show details
Amere
Amere
 

Great Service, Great Products!

Bought a couple sets of snorkelling gear. Snorkel masks fit really well, looks great too. The fins were by far the most comfortable I've tried and I've tried many! Worth the price for sure! Show details
AJx
AJx18 posts
 

Good products. Masks are great. But be prepared for your email to be spammed

My kids love the masks and the fins...but when you order online, prepare for your email to be bombarded with spam, even after "opting out"
Very frustrating.
Product Quality
Michelle
MichelleNSWSydney, NSW
 

AMAZING PRODUCTS & SERVICE

I online ordered 4 x Snorkeling Packs for my grandkids Christmas Presents. Easy online ordering, speedy delivery, beautifully boxed and terrific product. Show details
Lauren E
Lauren EVICGreater Melbourne (Outer), VIC
  Fair Incentive Verified

Fantastic Customer Service

John G and the customer service we received from Ninja Shark has been second to none.

Even on a public holiday emails were instantly responded to with respect, help and professionalism. My issue was instantly resolved in a very fast and friendly manner. It was refreshing to experience an understanding, helpful and instant reply from an actual human being. The response left me feeling reassured, especially as the process didn’t question me or put me in a position to prove myself.

Great job Ninja Shark team and thank you for the great communication, speedy service and ability to resolve any problems. Show details

Sonja C.
Sonja C.
 

Swimming is FUN!

Awesome gift for Christmas and the Summer Holidays. Can’t wait to use them more. Show details
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Diana S.
Diana S.QLDSouth East Queensland, QLD
  Fair Incentive

Snorkelling superstar

Ordered the kids snorkel set with flippers for my 4 year old. She absolutely loves it, just not used to the flippers yet. We went to the Whitsundays for holidays and she got to use the snorkel for the first time make it so much easier. Communication from the team was amazing. Thank you Show details
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Stephen kavanagh
Stephen kavanaghVICGreater Melbourne (Metropolitan), VIC
 

Best people to do bissness with

I had a problem with one order and there was no hesitation thay just sent me a new one no if or maybe just we are sending you a new one great people and a very well organised team at this bissness and I will be doing more business with them in the new year thank you again yous got me out of trouble with my son Xmas present thanks again Show details
Robert Smith
Robert Smith2 posts
 

Totally Satisfied

I wouldn’t use the old type mask ever again after using the Ninja Shark and the flippers are so easy to get on and off. Show details
URANUS
URANUSNSWSydney, NSW4 posts
 

Great customer service by Colleen Zamora

Colleen Zamora is a great asset at Ninja shark. Customer support provided by her is great, every email has been answered and promptly followed by phone and action required by me.

Ninja flexi mask could be better but I assume Ninja charges higher prices for their better top end masks like Electra. I tried flexi mask but air flow, water leak inside the mask is not that great so, upgraded to Electra mask. Show details

Product Quality
kjshep
kjshepWAPerth, WA2 posts
 

Excellent customer service

So helpful when a mask did not fit and needed to be exchanged. Show details

Questions & Answers

Sharon
Sharon

Hi
I purchased a full mask adult size Christmas time. I still can not use it. I can not inhale at all and if I manage to it is through extreme hardship. When I exhale it blows bubbles out of the side area down by the mouth area. Is this normal. I will be honest and say I have a cheaper version and I absolutely love it - it is so easy to use. I want to love your product too….:)
What is wrong?
Looking forward to hearing back from you with a solution.
Thankyou.

Craig M.
Craig M.

The mask wont stop beeping. It's actually one long beep and it's impossible to stop it. Can you tell me what the problem is and if there is a solution? The mask has only been used 2 times.

Ninja Shark
Ninja Shark   DM   

Hi, Craig. Thanks for bringing this to our attention. We're here to help. We replied to your email, and we'll continue assisting you there. Please check at your convenience. See you!

clsharon
clsharon

We have a brand new Ninja snorkel but it won't charge. The contact points on the charging cable won't stay contacted to the snorkel, it falls off. Even if we hold it on & make contact manually it doesn't charge.
It was a xmas gift & we turned it on once, it worked for a few minutes but now it's dead.

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