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Cheap and nasty
I have never been so disappointed with a package. I ordered the googles, swim cap and ear plugs. All products failed on my first swim. I called customer service and sent email and have not heard back. I would never order from this scam company again!!! Buyer beware
Makes snorkelling fun for the whole family
We are exploring awesome snorkelling spots around oz and wanted an easy solution for the kids. Absolutely awesome, love them.
Fantastic Customer Service
I have purchased two kids snorkel masks from Ninja Shark and a pair of adult swimming goggles. The masks are brilliant for the kids, and goggles are great. Customer service was impressive - I had a small issue with the google clasp, and they replaced the goggles within a week of me contacting them.
Product and customer service is magnificent
My eight year old uses his mask nearly weekly and a small filter came off recently. Ninja Shark quickly addressed the issue and replaced the mask even though it was a year old.
Purchase from Ninja Shark
I had big problems submitting my original order for Snorkel face mask + fins & bag, don't know if it was me or a glitch in the Paypal system, but ended up putting 3 orders through but thinking none of my attempts had been successful. Next morning I found out about the additional orders going through. Contacted Ninja Shark via email to advise of mistakes, then tried to follow up with a phone call. Waited on line to speak to someone but ended up having to leave my details. Have not received a call back, but have been advised that I am gettin...g a full refund of the additional orders which I do not require (nor can afford) It is great how quickly the staff reacted to and fixed my problem + arranged full refunds, which they advised me of via email. I'm happy to say that I would recommend Ninja Shark products to family & friends due to the satisfying dealings with them PLUS they are an Australian owned and operated Company which is another reason I chose to purchase from them. Well done Ninja Shark. At this stage I cannot review the Product Quality as my grandson (for whom I purchased these items for his birthday) will not receive them until delivered.
I had ordered a mask but it turned out to be too big, I got in contact with the support team who assisted me very swiftly every time and exchanged it for a smaller size! I received my mask just before heading down to the beach for the day, the timing was perfect and also the mask was a perfect fit, comfortable and easy to breath, I will be living in the sea now lol Thank you Ninja Shark!!
Made in China
Was disappointed, Aussie family owned business and products made in China. Didn't realise until products received. Was wanting to support an Australian owned and made product...Placed an order Saturday, emailed them Sunday to add to my order. Rang Monday morning which they confirmed ok. They emailed later to inform too late already dispatched, (emailed from China). Received an email 6.30pm from Australia post just received and processing . Lazy staff
Ordered the action camera pack, when received and opened it there were parts missing. Emailed the company and they said that those were not included and they would not send them. I showed them with screen shots of their website of what was included in the pack and also showed them what the box said was included both were stating the same thing. My friend also ordered the exact same and she received each peice as stated on website and box. I pointed this out and got the same answer. I told them I would contact consumer protection and they are now ignoring my attempts to contact.
Makes you appreciate a good snorkel set
The ninja masks are not good. Thought maybe I did not fit properly and that’s why so bad. But after spending time fitting it and then went in ocean on a perfect day for snorkeling and the tiniest wave still lets in water. I think it’s more suited for children or an indoor pool.
Flippers are not good.
All in all not worth the price . Terrible quality and can turn a potentially great day of snorkelling into a nightmare as I discovered.
A complete waste of money .
And don’t believe the customer service team.
Delivery was late even though paid for...
Good product, its bigger then others and has lower line at the back. Also feels great to support small Australian business who stand up to overwhelming monsters in the field like Speedos. Best of luck.
Great customer service
I have ordered the mask for my son for Xmas. Website showed discount and availability, however when it went to payment the price was higher. I have proceeded anyway. As I haven't received confirmation on delivery, I have emailed the team, just to be informed that it will be 4-6 week.... I was so disappointed and wrote back. Now, Amir - customer service have tried to contact me many times and when we finally spoke he found another mask (small adult) which would fit my son, waved the price difference of over $50 and promised it will arrive on ti...me. And it did :) My son absolutely loves this product. While on the beach last weekend, many people asked where we got it as it looks like such a great mask. I would absolutely recommend this product and overall service was great.
Poor customer service, misleading advertising
I paid extra for express shipping. Products were not shipped. Emails/messages ignored. Social media comments deleted and I was blocked.
Fantastic Product even a 5 year old can use it!
My Husband and I love to snorkel and have been looking for a solution to include miss 5 year old. We wanted to try a full face mask for her but she is a chicken so if any water came in it would be all over.
I went with Ninja Shark over the big companies based on the reviews and the fact that they are an Australian company, if there was ever a time to support small Australian families, it was during Covid.
I ordered the long snorkel full face, plus flippers and back in a pack, it arrived fast in time for Christmas, my Daughter was so excited wh...
Exemplary customer service
When placing my order I accidentally doubled up on what was in my cart. I only noticed this when I checked my PayPal account account. As soon as I contacted Ninja they immediately reversed the error, making me very happy.
Very Happy with product and service
Very Happy with service over all. Fast delivery. Daughter loved the snorkel and flipper set and Love getting it from Santa ;)
Questions & Answers
My children (15, 12 & 10) tested out the masks yesterday and had trouble breathing at times. Stated that the masks kept suctioning to their faces tighter with each breath then couldn’t get air in through snorkel. Can you please offer some help with this? Alison
Sounds like the snorkel is blocked? You should try it yourself with the 10-year olds mask. When entering the water, put the face FLAT down in the water. Don't try and submerge chin first. I got one for Christmas and mine is excellent.
sorry - I meant the 15 year olds mask. It should fit you.
Ive had trouble breathing with two facemasks bought for xmas. It appears the slides in the snorkel have stopped moving preventing the air intake. We freed up one snorkel but the second one stopped completely. What do we need to do?
I just borrowed my grandsons mask and the snorkel piece came off due to a wave. It is lost out there in the Pacific ocean now.
Can I Buy the snorkel piece only for a S/M mask.
I live in Australia, Byron Bay.
Hi NinjaShark Company, I live in Perth WA, and I want to order a full face mask, problem is I Need it ASAP, going on a cruise in early march, it is 14/2, what are my chances of getting delivery soon?
They are very quick at delivery but you will need to go on the Ninja Shark website and ask them directly.
Get an answer from our members and Ninja Shark representatives
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