Excellent customer service
After talking to Andrew regarding my mask being too big, he suggested a small foldable one instead. Andrew was kind enough to say that I can simply swap them (I thought I would need to buy another one) but was shocked at the fantastic customer service I received. You just do not get customer service like that any more. I was thrilled and can not thank Andrew enough in making this whole process effortless. I adore snorkelling and look forward to swapping mine for the smaller one in the near future. 100 percent customer service guaranteed and I am one very happy customer.
Extremely uncomfortable and leaked
Really disappointing, I spent a lot on their masks but when I contact support about leaks I got no reply, they are also extremely uncomfortable and we could not bare to wear them more than 15min
Fantastic viewing area
Even with my big head, my mask still worked very well. I could see forever! It never fagged up or needed and wiping off to see. I wish I had one if these masks many years ago!!!
Great products, great service
We've had a great experience dealing with Ninja Shark. We first bought the snorkel mask, fin and bag set, which are great. Super-fast shipping too. The mask took a bit of getting used to, mainly because it's just weird to be breathing under water! However, it's so much easier to breathe naturally through your nose, and it's also a plus to not get a sore jaw from clamping down on the traditional snorkels. We then decided to get the suit/sock/glove set, and Andrew was so quick to sent replacement sizes when we choose incorrectly, but now we're 100% set for any snorkel adventure! We've tested out our gear at local beaches, and can't wait to take them overseas in a few months :-)
I recently purchased 2 masks and fins sets for my kids and tried them out the other day. The kids absolutely loved them,they commented on how good it was to be able to breathe through their nose as well. Also the customer service was second to none. Thanks Andrew
No Barrier on the Reef for me!
For many years I have wanted to visit the Great Barrier Reef but have been unable to due to the fact I hyperventilate when using a traditional snorkel mask. Ninja Shark enabled me to FINALLY go!!! The quality is fantastic, no fogging and any small amounts of water that do manage to get in are quickly drained away! I could breathe normally and it made the whole experience stress free! The gopro mount is such a great feature, I could snorkel and not have to worry about holding on to a camera. This product has no faults - I highly recommend, especially to people who have a fear of snorkelling, I have no hesitations now! Fantastic product & service - thanks Andrew!
Wonderful customer service
Andrew from Ninja Shark offers the most exceptional customer service. I lost a piece from my mask and Andrew quickly and at no cost replaced the parts. I love my mask and would not hesitate to recommend the Ninja shark products. In addition the mask is awesome!!
This is perfect! Worked for myself, my wife and eldest boy
Absolutely fantastic product, made snorkelling so much easier and more enjoyable for myself, my wife and eldest son. Stoked!! Fantastic service thanks Andrew and congrats on a fantastic innovative, successful & well made product. All the best
High quality product and very friendly customer service!
The mask arrived today and was extremely impressed with the quality. I am also very impressed with their customer service. Will definitely buy again and I highlt recommend!
I ordered a snorkel mask but the courier company lost the package. Andrew from Ninja Shark acted at the speed of light and sent a new mask by express delivery. Andrew responded immediately to my emails and kep me informed throughout the process - this is customer service at its best!
Super fast delivery
Ordered late sunday night, received early monday afternoon. Fastest online delivery ive ever received. Happy with product aswell. Would recommend
Amazing customer service
Haven't had the chance to try the equipment yet but if it is half as good as the customer service then we won't be disappointed. Andrew answered all questions quickly, nothing was too much trouble, received snorkels really quickly. Brilliant!
Wow that is speedy delivery
Could not be happier. The items were delivered so fast and are exactly what I wanted. Would definitely order again.
Love the fact this is an Aussie company. I bought the ladies full mask and it looks much better quality than one I had purchased off eBay last year, all be it double the price. Great communicationfrom ordering to delivery.
Woohoo..... can’t wait to try this out!
I haven’t had a chance to try my new gear yet, however the service has been fantastic, my items were delivered in record time. I emailed them with a few queries and was answered asap. No complaints here so far! My (pink) snorkeling set looks awesome, now just need somewhere to test them out..... Bali in August, but hoping to try them out before then! Thanks again for my prompt order Ninja
Superb customer service and communications
Excellent product but even more impressive was the wonderful customer service provided by Andrew and his team. Ordered the mask on Sunday, received the tracking emails Monday - product delivered in perfect condition Tuesday. Great followup as well !
Great for me.
Vision is much better than normal goggles. No fogging or leaks in the mask.
Main reason for purchase is that I cannot have a rubber snorkell in my mouth.
I had a slight issue at first with payment, but Andrew gave me the right advice and all went well. The package arrived very smartly, earlier than expected and was extremely well packaged. I like the range available at Ninja Shark and Andrew goes all out to make it a pleasant and enjoyable experience. Top marks to a top Bloke.
Great product - great service
Great product my family loves the ninja shark masks. Easy to use and comfortable. Great service Andrew even posted them to Tasmania, so we could use them on holidays.
my son loves the full face snorkel he wanted for his bday he is stoked how well it works and spends hours down the beach
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