Huxbaby

I loooooooooove their products but I really can’t justify the price. The products out-price country road and seed.

Placed an order but only receive it 17 days later - incomplete. Modern e-commerce system should be able to send a 'Sent Items and Logistics Info' so customers are in the know. They claimed they triggered a refund to my bank by sending automated refund notification emails, but my monies never arrive. As I currently write this, it has been 25 WORKING DAYS and I still haven't received my refund. Customer Service kept giving empty promises of payment but all are for naught. Some honesty is really appreciated.

Absolutely love the quality and the gorgeous designs. Definitely one of my favourite brands

Bought 2 matching sets of pants and windbreakers when sales started. Had to follow up 2 weeks later what was going on with my order (Website says it leave warehouse in 24h). More than 2 weeks later I was notified that they ran out of stock and only sent me a pants. Absolutely unprofessional and terrible service. If you don't have staff enough to process efficiently the sales online then what's the point. Plus what I'm supposed to do with a random pants now? Def the disappointment is not worthy. Won't buy again.

Paid $256 (with 40% off) for 3 tracksuit sets and 1 romper. Sized up for each clothing piece for my children and baby. The sizing runs SIGNIFICANTLY smaller. Even when sizing up the clothes were almost too small to fit. Such a shame for such a very high price tag! My baby is 5 months and I ordered a 6-12 month size and it’s still too small for my baby and she is very petite (only in the 25th percentile). Quality of the clothes are also very average.