iddybiddyboo

 Follow-up 8mo · Yes, I did contact company, however that absolved themselves as to any liability. Main reason I contacted them & I was quite happy with the embroidery on the towels, was to advise that the supplied product, i.e - the actual towels quality had not been what one would have assumed them to be. Something that maybe they should take up with the supplier? As advised in my previous post, I have bought quite a lot of towels over the past 50 years & never encountered this particular problem. In fact, I still have a set of eight DriGlo towels that are now maybe 40 years old, still in an excellent condition, although they have only been used as guest towels for the past 20 years. I have since bought other towels to match an ensuite renovation that are 20 years old & again, still in an excellent condition. Point being - you can get good quality product that Iddybiddyboo can lend its name to which their existing supplier is not providing. I would assume all their products are bought as gifts, given the nature of the product & the receiver of these gifts are not going to express their dissatisfaction to the giver of the gift. Just not the appropriate thing to do. In that matter, I was also not made aware but happened to see the product while at one of the grandchildren’s home. So in regard to the return process - completely unsatisfactory as Iddybiddyboo denied any fault on their behalf. As for the washing process - they are towels, a normal household product, used on a daily basis. They should not need to be washed separately or in a special sort of way. And, at risk of repeating myself - have not ever experienced that problem from washing towels over a 50 year span.