9,017 reviews
AI reviews summary
Pros
Cons
Verdict
Overall, consumer sentiment towards Sarah's Flowers is overwhelmingly positive, driven by reliable delivery, a straightforward ordering process, and helpful customer support. While a small subset of customers experienced issues regarding flower freshness, sizing discrepancies, or delivery mishaps, the majority of users report high satisfaction with the quality of the arrangements and the seamless service provided.
I have ordered flowers from Sarahs twice before. Each time the flower arrangements have been absolutely beautiful. My daughter is a local and delights in receiving the flowers. Well done to the creative florists. . Show reply
I phoned my order through and the person I spoke to was very efficient helpful. I was extremely happy with the flowers that were delivered. :). I will definitely use Sarah's again when needed. Thankyou. Show reply
Ordering was simple and the range was more than adequate. Delivery arrived well within the desired timeframe and the bouquet was very well presented. Would definitely order again. Show reply
Reviews with attachments
It was easy and fast to order, what I ordered is exactly what arrived. Deliver was quick. The whole process couldn't have been easier. . Show reply
Your products are fantastic and the whole process is seamless . Show reply
Easy to order from and great communication. Arrangement was exactly as expected . Show reply
Absolutely thrilled with the beautiful Birthday flowers sent to my father. I ordered online and the flowers look exactly as described and photographed - just stunning. I will definitely be using Sarah’s Flowers again. Show reply
I ordered these flowers from the UK for my sister ,who lives on the Gold Coast, for her birthday as she loves orchids and I thought they might last longer than other flowers. It was straightforward to find and place the order for the flowers. On arrival my sister contacted me to say she was very pleased with the flowers and it was a beautiful arrangement.. Show reply
Amazing and speedy service, was delivered within an hour of ordering with the exact arrangement Id requested. So happy with the service and will definitely use Sarahs Flowers again, thank you!. Show reply
They never disappoint! The photo sais it all! Always support local! Show reply
The flowers are always beautiful and last for a long time. Very happy with the variety as well. Delivery options are great . Show reply
Sarahs Flowers provided an absolutely fantastic service. Although I paid for express delivery, they went above and beyond, delivering my girlfriends birthday flowers first thing in the morning, before she had even arrived at work. I ordered several personalised extras, and every single one was executed perfectly. The surprise of having… Read more · 1
everything beautifully presented and waiting on her desk made such a difference, especially after shed had a couple of challenges that morning and received some difficult news a few days earlier. She told me she couldnt stop smiling all day, which was exactly what I had hoped for.
Thank you so much for the wonderful service. Every team member involved should be incredibly proud to be part of such a well oiled machine. You made her birthday brighter, and I genuinely couldnt have asked for more.
Many thanks,
Dane.
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It was so easy to order what I needed. Delivery was exact. The flowers are absolutely beautiful . Show reply
I received a call from Belinda at Sarah's Flowers about a review I'd left on a product review website. My review had been quite critical, as I felt the bouquet I received didn't match what I'd ordered online. Belinda kindly shared photos of the bouquet with me and explained the reasoning behind how it was arranged, which made complete sense. I… Read more · 1
sincerely apologised to her for my earlier comments and want to commend her for such exemplary customer service.
Ordered flowers on behalf of my family for a funeral. The deceased was a family friend of over 50 years. I placed the order online for Lilies and free candle. The flowers were delivered to the church prior to the service. The arrangement was perfect. The funeral directors placed them at the front of the church. The Family of the deceased… Read more · 1
were delighted with the floral display and the extra touch of the added candle which will be lit on his upcoming birthday.
Thank you Sarah's Flowers for your gorgeous flowers.
Ordered from the UK for a funeral. Unfortunately these couldn't make the service. However, communication was excellent and managed to get them delivered the next day to my family's home. Family members sent photos and it was a wonderful surprise to learn that two beautiful bouquets had been delivered. This was fantastic, as the flowers were able to be shared between all of my cousins. Many thanks. Would definitely recommend. x . Show reply
Always been great to deal with and many times now. Show reply
Beautiful flowers exactly like the picture. Very promt delivery. Thank you. Show reply
Latest follow-ups
I have to give 5 stars. My husband wanted to give my daughter some flowers because he has a terminal illness & she is struggling with the fact. I ordered them for him & helped with the card. The flowers my daughter received today were absolutely Perfect. They are so beautiful, she cried. They are worth every cent I paid. Thank you so much Show reply
Follow-up · Since my daughter received the flowers, they were so Beautiful & they mean so much to her, she didn't want them to die so she is getting them Preserved & Framed. They will be with us Forever
Sarah and her staff for being able to deliver my daughters sunflowers to her address at the suggested time of ours and the flowers amazing thank you so much nothing you can improve on excellent. Show reply
Follow-up · They last so long just amazing much longer than other places and flowers my other daughters birther is 9 days after and I always buy her flowers too this time I bought your native how amazing
Follow-up · they are always very quick to arrive around 230pm 3pm very fresh lasts over 1 week
I was attended to straight away because the address I put was incorrect. Got a phone call by a nice young man with great customer service and he fixed it all up straight away. . Show 2 replies
Follow-up · I have ordered a few times and the gorgeous flowers were very accurate and delivered to the right place. My loved ones loved their flowers so much. Worth the money.
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Positive reviews
The flowers looked exactly like the picture, and were delivered on time. The prof of delivery email and photo were very helpful. Ten dollars for a ribbon is a bit steep! I chose to go without the ribbon. The web site was very clear and uncluttered, and easy to use. Thank you. . Show reply
.We found that the person who took the order was helpful and a pleasure to speak to. The choice of flowers was excellent and the recipient was delighted with the flowers, and the chocolates! Show reply
I ordered the "Sunset" bouquet in the glass vase along with the custom ribbon and small bag of chocolates - Absolutely Stunning. The bouquet was for a very special friend on her retirement and she was very thrilled to receive the bright and happy flowers. Sarah's service was excellent and communication brilliant. This is the second time I have… Read more · 1
used Sarah's Flowers and will definitely use again. Thank you for making a special day even more perfect..
Negative reviews
Extremely Disappointing Experience This is the second year I’ve chosen Sarah’s Flowers, despite having an unsatisfactory experience with their service last year. I genuinely believe everyone deserves a second chance, and I was willing to give them the benefit of the doubt, understanding that things can sometimes go wrong. Unfortunately, this… Read more
time has been even more disappointing. The delivery was not made as promised, despite paying additional charges, including same-day delivery fees and other costs that were added to the order. When you are paying a premium specifically for a promised service, you expect that commitment to be honoured.
What makes this even more frustrating is that I deliberately gave them a second chance after last year’s experience. Unfortunately, the same issue has happened again.
At this point, I simply cannot recommend Sarah’s Flowers for anything important or time-sensitive where you need to rely on the service being delivered as promised.
For casual, non-important occasions, you may choose to take the chance. But for something meaningful or where timing matters, I would strongly advise having a backup option rather than relying on them.
Very disappointing to have given a business a second chance and be let down again.
Jerrabomberra - worst experience ever! I have ordered wreath & bunch of flowers for a funeral. I was assured that I can have my chosen colours on a wreath only to be made exactly as it was in a photo which was totally wrong colours. Why make assurances if that’s not going to happen?? As for a bunch of natives, what was delivered was a half of the… Read more
size of a picture & still cost me $150, absolute graveyard robbery! To make matters worse, delivery guy called to ask for my help as he could not find the address. It either wasn’t written on his order that it was a church or he didn’t read the order. After I specifically told him to drive into the church yard & if there is no one there to only then leave the flowers at the church door, he left it all at the side gate which was closed. We were lucky that priest made a round & discovered flowers otherwise we would not have it for the funeral. I have written to the company explaining what happened but so far no one bothered to get in touch. This florist made this very hard day even worse, caused us all totally unnecessary heartache & anger. As a family we will never use these services again & will also make sure to let others know about our experience.
Thank you for taking the time to share your… Read more
DISGUSTING AND DEAD FLOWERS sent! They should be TOTALLY ASHAMED OF THEMSELVES!! They have “ no care factor” at all in their quality and standard. They take your money and slip, slop, slap a poorly arranged bunch of flowers together, that looks like a junior school kid has put together. a $100 arrangement, that looks like a $20 bunch of crap flowers from Coles Supermarket! RIPPED OFF amd a TOTAL EMBARASSMENT!!!!
Hi Victoria, I'm so sorry about any… Read more
Recent reviews
The service was the best! The communication was fantastic, and Deleece was absolutely wonderful. After having a terrible experience with another florist where the flowers didnt turn up, and when they finally did arrive, they were 5 days late, I was so impressed with this company. The service and communication were exceptional. This company is the best, and I will definitely be returning! I highly recommend them. ️. Show reply
Quick response time when I had a query via email. Prompt delivery. Only thing was a glitch on thr pricing schedule when I tried to book online and order which held me up a bit. But her quick response helped me to facilitate the order early the next day. . Show reply
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