Do not order!!! Ordered flowers for a funeral and the delivery failed twice. Flowers were taken to the post office instead of being delivered, no card was left, and there was no communication for days. The flowers were never received and the entire purpose of the order was missed. Refund was eventually processed, but the overall experience… Read more
showed a complete lack of care, accountability, and basic service. Would not trust them with any important delivery.
I ordered the Bright and Colourful Bouquet to be delivered for my sister’s birthday on Monday. I received an email on Sat with a preview of my order - it was a bouquet with mostly pastels flowers and did not look remotely like the photo on the… Read more
website. When I replied I was told it by their AI assistant it was already out for delivery. When I queried this I was told that they were unable to deliver on Monday. At no point did they attempt to contact me to advise they couldn’t fulfill my order or deliver on the day requested. I am terribly disappointed with the overall experience.
Follow-up · Follow up - was contacted by Fig & Bloom a couple of days later. They offered an explanation and apology, and arranged a refund very quickly, which was really appreciated. Thank you!
Hi Sarah, Thank you for your review, and I’m very… Read more
Despite ordering 24 hours in advance, I got an update at 430pm of the delivery day that flowers had just been picked up for delivery and that there were 9 other orders in front of me. So, my anniversary flowers arrived after 5pm. They arrived looking like they'd been picked days earlier - weren't all that fresh, albeit beautifully arranged.… Read more
Additionally, when I ordered using Google Pay, the site over-rode my delivery instructions and put my name on the delivery instead, so I had to go back and edit the order afterwards to re-enter correct details. Won't be using this site guys again, really disappointed in the overall experience.
Hi John. Thank you for taking the time to leave us a… Read more
Reviews with attachments
An absolutely wonderful bunch of people providing the best flower delivery service in Brisbane. The ordering process is smooth, and flowers are always magnificent. Every special request I’ve ever had was handled with utmost care and professionalism. No notes.
I honestly felt underwhelmed when the flowers got here. It looked like 70% of just leaves and the rest were the flowers. I know I chose the regular size but it still felt very disappointing cos the leaves were brown. Definitely didn’t look like the website flowers. I’ve removed quite a lot of the leaves in this photo. Quite disappointed.
Hi Lisa, Thank you for taking the time to share your… Read more
As for my previous order, the flowers and their arrangement were excellent and the delivery process streamlined. The recipient reported that the previous bouquet had lasted much longer than other florists', and has been delighted with the beautiful surprise both times. Show reply
High quality flowers and beautifully presented. I used to work in the UK in London/Mayfair dealing with florist so I was very impressed with these. Please shop here, you won’t be disappointed. Delivery was perfect and everything was a smooth transaction. I will definitely shop here again. Show reply
Wow amazing communication, the photo of the flowers you sent was a great touch. My brother was chuffed with his bouquet. Thank you Show reply
I ordered a native flower arrangement from Fig & Bloom for my wife's birthday and couldn't be happier. The bouquet was beautiful, delivered promptly, and I really appreciated receiving a photo of the arrangement beforehand — such a thoughtful touch. Even more impressive, most of the flowers are still going strong nearly a month later. A wonderful experience from start to finish. Show reply
Flowers were beautiful and great service and delivery too, thanks! Show reply
Beautiful flowers delivered on time. Great customer service - I made a mistake in my order, so rang the store - they were super helpful and friendly. Show reply
Very disappointed. Their website photo for an Extra Large arrangement is vastly different to what was received. I wouldn’t purchase from this store again. Need to put realistic photos of what the delivery will look like.
Hi Andrea, Thank you so much for taking the time to… Read more
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I was disappointed with what was delivered, the flowers weren’t fresh and the petals were browning on the edges. I provided feedback via email but didn’t hear anything further. I love supporting small businesses but I wouldn’t order from here again.
Hi Sally, We're so sorry to hear about your… Read more (+2 replies)
Latest follow-ups
Disappointing. We received a rather sad looking bunch of flowers. It was far from the bunch shown on the Fig and Bloom web page. At $212 we expected a beautiful bunch of flowers. We could have done better with $40 from our local Coles. This ruined a… Read more · 1
very special occasion. Further, their logistics process did not work. We had to chase to confirm delivery was going to occur and when. Unlike prior orders (we were happy with) we got no email updates. Previously we were sent a photo of the flowers before they were sent. This did not happen. We communicated all this to Fig & Bloom and they promised to follow up but they never did. There are many good reliable companies selling flowers online. Fig and Bloom let us down. They did well in Brisbane and disappointed us in Melbourne.
Follow-up · The follow up from Fig & Bloom was excellent. They provided a partial refund to acknowledge that the flowers did not meet the expectations set by the photo on their website. They also explained that they investigated and understood why this happened.
Positive reviews
From interstate, a gorgeous bunch ordered online and delivered so quickly and reliably. Photo of actual flowers sent through to me as sender showing my purchase. Such a great service and easy to organise. Show reply
Wanted to send our friends who live in Brisbane a small thank you for putting up with their UK friends and the flowers sent were beautiful and service excellent - even down to a photo from the studio of the flowers before they went. Show reply
As an international buyer it always feels like a leap of faith and I just needed them deliver something lovely and on time and I was really delighted with the flowers and lovely candle they sent and the communication on the day too, so I knew it got there. All round really happy and would use again Show reply
Negative reviews
We ordered and paid for a large floral arrangement along with an additional gift, requesting next day delivery to a well known business address in the Sydney CBD. We received an email confirming the delivery had been made however, the delivery never arrived. Despite sending multiple urgent emails and making over 10 phone calls (none of which were… Read more
answered or returned), no one reached out to explain what had happened. When I finally managed to speak with someone on the phone, I was connected with “[Name Removed],” who was unhelpful, argumentative, and unable to explain why a false delivery confirmation had been sent.
At no point was there any accountability taken for the failed delivery, nor was an apology offered. Instead, [Name Removed] questioned what I expected her to do about it. A refund was only offered after I specifically requested one, and I was told it would take 3–5 business days as it had "just been processed."
The excuses given were poor, the attitude dismissive, and there was a complete lack of regard for customer service.
Flower delivery is often tied to significant, heartfelt moments. If you’re looking for a company that values quality service and reliability, I strongly recommend looking elsewhere. If I could give zero stars I would.
Dear Angelique, We’re sorry that your experience… Read more (+1 reply)
I am extremely disappointed with Figs and Bloom. I ordered flowers to be delivered to my sister-in-law for her 70th birthday, and the experience was far from what I expected. The prices were not cheap, so I anticipated a high-quality service. Unfortunately, the flowers were not delivered until 8 PM, which completely ruined the surprise and her… Read more
special day. I wanted her to enjoy the flowers throughout the entire celebration, but the late delivery spoiled that moment. I even sent numerous emails to find the status and alerting them to send the flowers at the earliest on this special day but received no response. Very poor service and I will not be using them again. I would not recommend anyone else using this florist either.
Hi Anita, Thank you for your feedback. We’re truly… Read more
Delivery was forgotten, despite being ordered the day before. The contact phone number for Fig & Bloom shuts down at 3pm, just when I started to get worried that my wife hadn't received her birthday flowers at work. No confirmation email received from F & B to say delivery has been done or even organised. Frantic email sent to F & B 3:01 pm and… Read more
reply received 5:24 pm. Flowers were delivered 5:50 pm - after the delivery driver rang my wife and asked her to wait at work for the flowers.
Part of the pleasure of receiving flowers is having your friends see that someone cares for you. That's why I organised for the flowers to be delivered to my wife's work. At 5:50 pm everyone else had gone home.
Great surprise guys. Totally spoilt.
Hi Paul, thank you for taking the time to share your… Read more
Recent reviews
Sophie & Claire, Thank you! I reside overseas and stumbled across Fig & Bloom on google. I ordered a few arrangements online and while there were a few hiccups with the initial delivery & arrangements the team handled everything with professionalism and care. They were incredibly responsive, quick to apologize, and resolved the issue without… Read more · 1
hesitation. The final arrangement was absolutely beautiful—fresh, vibrant, and exactly what I had hoped for. Mistakes happen, but the way they made it right showed real dedication to customer service. I wouldn’t hesitate to order from them again!!
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The best service, patient and understanding when I had no idea what I was after, and in a slight panic to get the flowers right, the most beautiful flowers were delivered in perfect condition and the recipient was delighted. Thankyou Fig and Bloom Show reply
I ordered just prior to their same day cutoff for delivery and bouquet was perfect and delivered with photos sent of where the bouquet was left. My daughter loved them. Thanks Show reply
The flowers were absolutely stunning! The ordering process so easy and as the flowers were a gift, getting updates on the delivery was fantastic. Highly recommend Fig and Bloom Show reply
Great same day service, flowers were stunning and reasonably priced and the little extras like a photo of them before they were delivered and the real time tracking were unexpected but really appreciated Would definitely recommend. Show reply
I’m very happy with the service your company provided. The communication was fantastic and I love how you took a photo of the flowers before they got delivered. My friend who I sent the flowers too was very happy and thought the flowers were beautiful. Thank you. Show reply
Excellent, easy to navigate online ordering system. Excellent communication regarding status of order, and product matched picture. Recipients of the flowers were overjoyed with how beautiful they were. Highly recommended. Show reply
Another great result from Fig & Bloom. Beautiful and long lasting flowers as described (Umbria bouquet) - flowers in excellent condition. Seamless process and excellent delivery. Again, the recipient was surprised and delighted. She re-used the lovely vase from the previous delivery! I'm very happy with the flowers and service. Show reply
The flower bouquet was stunning and loved by the recipient. The beautiful ladies were very easy to work with. Thank you so very much. I will definitely order through Fig and Bloom again. Show reply
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Hi Laura, We are very sorry to read your review and… Read more