Roses Only are offering their customers a free box of chocolates with their next order to encourage them to write either a positive or negative review. It is possible that reviews were written by customers who received such a reward.
I was very pleased with the service and friendliness of the staff and the and quality of the flowers. I will be using your company again. Ordering was very simple.
Best customer service and product
Can not complain, they delivered what they advertised and beautifully too. Worth every cent. They had to change some of the flowers due to shortage of delivery but delivered replacements which corresponded to the actual advertisement.
Good service and the product is good
The service and the flowers is good. The flowers and arrangement were lovely and I was informed when changes had to be made because of stock shortage but need a more detailed breakdown at the end of the phone order to check what prices have been charged.
Never lets me down
Roses Only never fails to disappoint. Living rural and my family in the city, I often use Roses Only because they have a great range for those special gifts and deliver on time.
Love getting those messages knowing the gift has been delivered and my family members always tell me how great the products are.
Absolutely beautiful flowers and very fresh!!
Gorgeous high quality flowers, even better than in the pictures on line and brilliant customer service. I would definitely recommend if you are looking for beautiful blooms for all occasions.
The recipients of the flowers were amazed by the beautiful quality. I thought it was worth the price to give them so much pleasure. The online ordering process was easy and convenient and delivery was on time.
Most beautiful Flowers
Using roses only is best for me. All my family and friends that have received them are absolutely amazed. Such quality perfect colours and quality. Delivery always as promised, never let down and I have ordered many flowers and roses over the last few years
Beautiful birthday arrangement
Found the Website was easy to use showing a wide variety of arrangements. The arrangement I chose was true to the picture and the recipient was delighted with her birthday bouquet. Thankyou
Such a genuine and caring company and the flowers were fresh and beautiful
Great service the staff were so helpful and genuinely cared about my request and timeframe. My daughter-in-law loved the flowers and balloons
I ordered them late and the drive did an extra run to ensure they got there.
Excellent in every way
I sent flowers in a vase to a friend in hospital. She loved them. I have used Roses Only on several occasions and found the service and quality of the flowers to be consistently excellent. Well done, Roses Only!
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Questions & Answers
we live in coffs harbour and my wife received 12 roses for her birthday ,a shocking combination of red orange and yellow and they just lasted 5 days after all the necessary care and attention ,can you please advise the colour co Ordinator and the quality control as to what you are supposed to deliver? I am sorry but I couldn't rate any part of your service .I await your reply
Roses O.Roses Only
Hi Peter, I'm really sorry to hear you weren't happy with the flowers that you received. I would like to follow this up for you, can I please have your order reference? Thank you.
Can you confirm if the order# 1653 has been delivered to the right person? Just put the 1st name on it and the address has a missing zip code since the address where the flower will be delivered is overseas in Philippines.
Roses O.Roses Only
Good morning Cindy, I'm not sure if you've got the right company. Our order references are five capital letters and we only deliver within Australia. Please let me know if I can be of any further help. Have a lovely day!
Are you people in business of defrauding your customers - for non-delivery of premium products? Ref JXYOS. My niece made an order with you yesterday for her auntie's 51st birthday which she hasn't seen for years, that was supposed to be delivered by 21/03 5pm guaranteed according to your business website.
1. No delivery were made to her nor to the receptionist.
2. The guaranteed delivery by 5pm was never honoured.
3. She called you several times after 5pm and was told she will get a call back but never did.
4. No refund has been process
5. Not even a single communication back from you in regards to what happen to the order or the funds spent.
When do you think there's a possible chance that you might take action to correct the problem since the delivery date was yesterday?
Roses O.Roses Only
Hi Joe, Thank you for your question. On occasion, a delivery can go wrong when our courier has trouble locating a person at an address or details of the delivery are unclear. Although we try our best to reach our customer or the intended recipient at the time of delivery, understandably they may be busy and are not contactable at that moment. We do however continue to follow up deliveries like this until we can come to a result that our customer is happy with. We of course live by our guarantees and take action accordingly if for some reason a guarantee is not met.
Please be assured that the particular delivery you refer to is being actioned. We deliver many of products on time every day but take it very seriously when even one delivery doesn't meet our promise to our customer.
If you'd like to discuss this topic further with us, please don't hesitate to contact us at 1300 767 376 and ask for James in Customer Service.
Thank you for the message. Your office were contacted numerous times after 5pm and each time were promises to call back my wife. Yet nothing eventuated from it, besides that she missed her trains twice and waited at the door from 5 to 5:45pm and almost missed her birthday dinner reservation. A simple call back would have been thought of as a courtesy considering she's already called your customer services numerous times. I hope this get sorted quickly and thank you for looking into the matter.
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