5,103 reviews
AI reviews summary
The majority of feedback for Roses Only is highly positive, with users frequently praising the reliability of the service and the aesthetic quality of the arrangements. Customers value the seamless online ordering process and the proactive communication from staff when substitutions or delivery adjustments are required. While most receive fresh, long-lasting products, there are isolated reports of premature wilting and high pricing.
Pros
Cons
Verdict
Roses Only is a highly reliable choice for premium floral gifting, distinguished by professional customer support and a dependable delivery network. While it is a more expensive option and occasionally faces quality control issues regarding flower longevity, its consistent ability to match advertised photos makes it a trusted service for significant occasions.
I gave this score as I have been in contact with Shannon Davies regarding making a account and supporting us with making our first order for a client's family member. Due to the client passing away, the daughter was grateful and said the flowers were beautiful. Thank you for the support! .
We bought a package flowers, chocolates & champagne as a wedding congratulations. We noted that the recipient did not mention the champagne to us and we enquired about this. Turns out the champagne was not delivered. Lucky we asked, otherwise no one would have been wiser. We were totally unhappy with how our initial complaint went as we felt… Read more
there was no understanding, and pretty much swore off this group.
Update: As promised, someone from Roses Only did indeed get back to us and we reached a suitable solution given the circumstances. It is important that Roses Only took responsibility and engaged with us, and we may even give them another chance. Thank you.
I had such a fantastic experience with roses only and can not recommend them highly enough! They were so prompt to respond and kept me informed the whole time so that I didn't have to worry. Last minute they also added to my order with no problems at all! I should also mention that the flowers were beautiful!. Show details · 1
Reviews with attachments
I have ordered so many flower bouquets over the years and I have to say this was one of the best!! I will definitely be ordering again! . Show reply
I think my daughter who received d these flowers has used your florist before. I loved the style that I chose very appropriate for our occasion. . Show details · 1
Topnotch hassle free service, once again! Recipient's throughly enjoyed it! Show details · 1
Always gorgeous arrangements. Never had any issues with delivery or anything.. Show reply
This is the second time Ive used Roses only for Mothers Day and they never disappoint. My mum absolutely loved the flowers and gifts from roses only. There so beautiful and well packaged and delivery is always on time. From now on Im only using Roses only. Thank you team for making Mothers Day perfect for my Mum Thank you so much Steph . Show reply
Good value for money, the flowers are always beautiful & fresh, similar to the pictures displayed which is appreciated. The delivery people always contact the recipient so I have peace of mind. My last three orders have been stunning! Extremely happy . Show reply
The arrange of flowers were so fresh and beautiful according to my family members, thank you so much . Show details · 1
The colours in the flowers were different from what I ordered. . . Show reply
Easy to order. Delivered on time. I was notified that had been delivered . Show details · 1
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Once again, Roses Only has performed amazingly. On short notice, my partner received her beautiful two dozen long stemmed roses along with some wine and chocolates. She was shocked that they delivered early in the morning, and needless to say that I got more brownie points for remembering the special day Thank you Roses Only for making Valentines… Read more · 1
Day so special Look forward to the next amazing gift Please see the attached photo for how beautiful the flowers and gifts looked on the day. They came beautifully wrapped
Everything amazing . I have bought flowers from this company for years always have the freshest flowers Show details · 1
Super impressed with the selection of flowers and the delivery time and accuracy. The whole process was easy and the flowers delivered are truly what you see on the website, fresh and fabulous. Thank you Roses Only Team xoxox. Show reply
Roses were perfect and arrived in time . I would buy again Show reply
I ordered a mixed fruit box and Baby boy balloon to be delivered to my niece and her husband to celebrate the arrival of their little man. Delivery was smooth. The courier went to the door and handed the fruit box to my sister. I was told the fruit was delicious. The grapes, cherries and strawberries were eaten within an hour. My brother… Read more · 3
in law is still raving about the delivey and the super fresh and tasty fruit.
As an extra touch, I added a printed ribbon with the babies name. A beautiful keepsake.
I'll always choose Fruit Only for my gifting needs.
I loved the phone call I received when a flower was not available for my order & also the confirmation when the flowers were delivered. I was very happy with the quick delivery. A picture of the flowers would be good too, if possible?. Show reply
Latest follow-ups
Delivery was very early so I was thrilled Mum didn’t have to wait all day. I wish the delivery fee wasn’t so much. Show details · 2
Follow-up · The flowers were really lovely. Mum was thrilled. I was very happy with my selection.
Roses were beautiful but unfortunately the driver spoilt the surprise by calling my wife and asking for directions when it was a very straight forward drop off. . Show reply
Follow-up · The delivery was within the time frame specified, quality was fairly good, some of the red rose's were a little wilted and the bouquet lasted about 5 days which I thought was not long enough for that price point. I never used the customer service so I'm not sure how it would be.
Ordered flowers on Friday for delivery Monday. The recipient didnt receive them until 4.30 Monday afternoon. I just assumed they would be delivered Monday morning or earlier in the afternoon..
Follow-up · The occasion was my mums 88th birthday. Received text when flowers were delivered. No tracking information was provided.
Hi Jan, Thanks for reaching out, and apologies for any… Read more
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In-depth reviews
Inferior quality roses – paid a premium price for an inferior product I would not recommend using them again . the flowers arrived 13/9/24 and by the 17/9/24 they were in very bad shape despite chasing the water daily and trimming the ends as per their instructions.. the fact is I could have got the same outcome had I bought them from Cole’s at a fraction of the price. … Read more
Attached is the official reply to my complaint , clearly customer recovery means nothing ………
We guarantee our arrangements will last approximately 5 days if cared for correctly. We recommend watering all arrangement types, cutting the stems of flowers in bouquets at an angle before arranging in a vase and changing the water in the vase every two days to extend the life of your arrangement. Arrangements in a box or ceramic pot with floral foam should be watered every day. Air conditioning, extreme heat or changes in climate may also have an adverse effect on the flowers.
Please remember that flowers are a natural and perishable product and as such, may be affected by both indoor and outdoor environmental factors, seasonal availability and variations in colour, shape and size.
Please give us a call if you have any questions or concerns.
Kind Regards, [Name Removed] - Roses Only -
Hi there, I'm so sorry we've caused disappointment.… Read more (+1 reply)
Roses Only Have restored my faith – After having a disappointing flower delivery some time ago I was pleasantly surprised by receiving communication from Roses Only asking about my complaint. I was treated with respect and to be completely honest I was blown away by the care and assistance I was given. When I first posted my review I didn’t expect anything at all to be done but to… Read more · 1
my amazement they re-sent the same flowers to my daughter completely free of charge and they were perfect. I know this review is late being done but I can’t thank Roses Only enough for the professional way they looked after me. I have told as many people as possible about how wonderful I was treated. So, a very big thank you to Roses Only for not ignoring me and for allowing me to have faith in this wonderful company again. And yes, I’ve since sent quite a few flowers to family since using of course, Roses Only. Businesses like this are quite rare these days so back the few that still care about their customers. A heartfelt thank you Roses Only.
Amazing service – Best part of my experience was that the whole process was so easy. I called the number, spoke to a helpful staff member. When I advised all the things that I didn't have regarding my order he advised me of my options. He politely pointed me back to the website and advised me that this was the most efficient way to order. I can't stand going… Read more · 1
through so many tabs and links to get what I want so I was a bit apprehensive, but I didn't have to worry. I typed in the event, clicked on the bouquet that I wanted, they gave me an option to choose an add on, gave me an option to put my note in a card, added the delivery fee then I paid following all the information required of who it was for, the address, the number of the person receiving etc. My order was complete and a confirmation email and text was sent with my invoice and order number plus a way to track my order. I ordered at approx 7:45am - my order was delivered at approx 12:30pm. I only knew because I received a text advising it which was incredible because the ETA given was 6pm. Very organized service, bravo!
Recent reviews
Nothing to improve. So easy to order online with lots of payment options. Lots of different choices. Perfect delivery and very reassuring that if I needed to change anything I could simply log back in online and update anything. Show reply
The entire team, the website, ease of selecting & paying for purchases & the faultless progress updates & delivery confirmation. Don't change anything. Just keep providing excellent CX.. Show reply
The flowers were lovely and presented beautifully. However, I did feel that the arrangement was quite overpriced for what was received. While I was happy with the quality and presentation, the size and value of the arrangement did not quite meet my expectations for the price paid. I wanted to provide this feedback as I believe it may be helpful for future orders.. Show reply
I put in the wrong hospital address and the team called me the next work day to organise to have a new bunch redirected to the correct hospital I was so grateful . Show details · 1
If product is unavailable, it would be good to know that before you get to the checkout, so you can instantly choose another product rather than going through all the motions and finding out at the end, then having to go back again and choose something different. . Show details · 1
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Hi Addy, Thanks for taking the time to provide… Read more (+1 reply)