Roses Only are offering their customers a free box of chocolates with their next order to encourage them to write either a positive or negative review. It is possible that reviews were written by customers who received such a reward.
Reviewer Photos & Videos
Couldn’t ask for better help
From start to finish I couldn’t ask for better service, the guy on the phone was so helpful and understanding. I could track the delivery and knew when they were delivered, my friend couldn’t believe how beautiful they were.
Beautifully boxed fresh fruit
Beautifully boxed fresh fruit delivered in time right to your door. Excellent service. Would recommend them. The ribbon was bright orange in colour and the box was recyclable. He really enjoyed the fresh fruit.
Highly recommend roses only Online
Great customer service, very efficient, friendly and helpful receptionist over phone. Great communication with same day delivery, confirmation text message at time of delivery and email of invoice received. Flowers were fresh and beautifully presented. Friends were absolutely delighted, they said flowers were so beautiful, they lifted their spirits. Thank you roses only!
I was very satisfied with the service and products provided by Roses Only. I found that the communication was good, the delivery was prompt, the flowers were nice, and the chocolates were of good quality.
Roses Only Online
Amazing service always received on time, fresh and beautifully presented. Our CEO loved her flowers, candle and chocolates. Would recommend Roses Only. Thank you for the great service much appreciated.
Over 15 years have never been disappointed.
Easy to order online, great selection for all tastes and budgets but most importantly wonderful flowers. Finally delivered at nominated time and to all of the destinations I have requested.
Beautiful quality roses set in a colourful arrangement just as shown in the order information were delivered exactly as requested. So thrilled my Mother was delighted & shared a photo to us. Thank you all very much for brightening our day!
Great service at a great price.
Very surprised at the level of informative interaction with my flower delivery. Extremely happy with everything from the initial contact to the online information available. The recipient was over the moon.
Beautiful flowers delivered at the time I asked for.
This was exactly the same as the item I chose on the website. My recipient rang me straight away to thank me & they also sent a photo of the flowers they received. Both of us were thrilled with the purchase.
My personal experience.
Great service by all involved from ordering to delivery. Lady on phone offered lots of options and was very helpful in choosing correct final product. Offered chocolates but because recipient was allergic to choloate she offered extra flowers.
I placed the order online. I then had to contact them by phone. They were very pleasant and most helpful.
The arrangements were delivered on the day specified and the flowers were the same as the pictures.
It was a pleasant experience using Roses Only that I would most definitely recommend.
I picked Roses only for a gorgeous posey for my daughter’s birthday Wonderful service The picture looked the same as the flowers that were delivered I would highly recommend Roses only for any occasion
Under our present viral circumstances I wanted to use a local (to recipient) business. My sister in law really enjoyed receiving the flowers and said they were lovely!! I appreciated the text at around 3pm letting me know flowers had been delivered. Well done Roses Only. :)
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Questions & Answers
we live in coffs harbour and my wife received 12 roses for her birthday ,a shocking combination of red orange and yellow and they just lasted 5 days after all the necessary care and attention ,can you please advise the colour co Ordinator and the quality control as to what you are supposed to deliver? I am sorry but I couldn't rate any part of your service .I await your reply
Roses O.Roses Only
Hi Peter, I'm really sorry to hear you weren't happy with the flowers that you received. I would like to follow this up for you, can I please have your order reference? Thank you.
Can you confirm if the order# 1653 has been delivered to the right person? Just put the 1st name on it and the address has a missing zip code since the address where the flower will be delivered is overseas in Philippines.
Roses O.Roses Only
Good morning Cindy, I'm not sure if you've got the right company. Our order references are five capital letters and we only deliver within Australia. Please let me know if I can be of any further help. Have a lovely day!
Are you people in business of defrauding your customers - for non-delivery of premium products? Ref JXYOS. My niece made an order with you yesterday for her auntie's 51st birthday which she hasn't seen for years, that was supposed to be delivered by 21/03 5pm guaranteed according to your business website.
1. No delivery were made to her nor to the receptionist.
2. The guaranteed delivery by 5pm was never honoured.
3. She called you several times after 5pm and was told she will get a call back but never did.
4. No refund has been process
5. Not even a single communication back from you in regards to what happen to the order or the funds spent.
When do you think there's a possible chance that you might take action to correct the problem since the delivery date was yesterday?
Roses O.Roses Only
Hi Joe, Thank you for your question. On occasion, a delivery can go wrong when our courier has trouble locating a person at an address or details of the delivery are unclear. Although we try our best to reach our customer or the intended recipient at the time of delivery, understandably they may be busy and are not contactable at that moment. We do however continue to follow up deliveries like this until we can come to a result that our customer is happy with. We of course live by our guarantees and take action accordingly if for some reason a guarantee is not met.
Please be assured that the particular delivery you refer to is being actioned. We deliver many of products on time every day but take it very seriously when even one delivery doesn't meet our promise to our customer.
If you'd like to discuss this topic further with us, please don't hesitate to contact us at 1300 767 376 and ask for James in Customer Service.
Thank you for the message. Your office were contacted numerous times after 5pm and each time were promises to call back my wife. Yet nothing eventuated from it, besides that she missed her trains twice and waited at the door from 5 to 5:45pm and almost missed her birthday dinner reservation. A simple call back would have been thought of as a courtesy considering she's already called your customer services numerous times. I hope this get sorted quickly and thank you for looking into the matter.
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