5,121 reviews
AI reviews summary
Pros
Verdict
Overall sentiment towards Roses Only is overwhelmingly positive, with customers frequently praising the high quality of the floral arrangements, reliable and prompt delivery, and the helpfulness of the customer service team. The online ordering process is widely described as straightforward and user-friendly, with many reviewers noting that the delivered products closely match the promotional images. While a few customers have experienced minor discrepancies with arrangement sizes or delivery timings, the service remains a preferred choice for gifting occasions due to its consistent presentation and attentive communication.
The flowers were okay and they emailed when they had to change the arrangement due to not having the flowers available. I was expecting them to be exactly like the photo. The thing that mattered was the person receiving loved them.. Show reply
The process was sooo easy. The hardest part was not choosing them all. Will order from you guys again. Thankyou. My friend love the flowers. It really made her birthday special. . Show details · 1
- +2
Roses only was responsible for my wedding bouquet and oh my God, it was one of the most beautiful things I have ever seen in my life. I was a bit worried with their recommendation of how many red roses would match the inspiration I sent to them, but it was worth trusting them.. Show details · 1
Reviews with attachments
Ease of ordering, professional service and delivery. They quality of the flowers was spot on. Show reply
Online ordering was easy and the flowers delivered were exceptional! Show reply
I had such a fantastic experience with roses only and can not recommend them highly enough! They were so prompt to respond and kept me informed the whole time so that I didn't have to worry. Last minute they also added to my order with no problems at all! I should also mention that the flowers were beautiful!. Show details · 1
I have ordered so many flower bouquets over the years and I have to say this was one of the best!! I will definitely be ordering again! . Show reply
I think my daughter who received d these flowers has used your florist before. I loved the style that I chose very appropriate for our occasion. . Show details · 1
Topnotch hassle free service, once again! Recipient's throughly enjoyed it! Show details · 1
Always gorgeous arrangements. Never had any issues with delivery or anything.. Show reply
This is the second time Ive used Roses only for Mothers Day and they never disappoint. My mum absolutely loved the flowers and gifts from roses only. There so beautiful and well packaged and delivery is always on time. From now on Im only using Roses only. Thank you team for making Mothers Day perfect for my Mum Thank you so much Steph . Show reply
Good value for money, the flowers are always beautiful & fresh, similar to the pictures displayed which is appreciated. The delivery people always contact the recipient so I have peace of mind. My last three orders have been stunning! Extremely happy . Show reply
Find out how Roses Only compares to other Flowers & Gift Shops
Know better, choose better.
The flower arrangement was beautiful but the roses only lasted 1 day . Bit disappointing. It was a bday present for my mum . . Show details · 1
The arrange of flowers were so fresh and beautiful according to my family members, thank you so much . Show details · 1
The colours in the flowers were different from what I ordered. . . Show reply
Once again, Roses Only has performed amazingly. On short notice, my partner received her beautiful two dozen long stemmed roses along with some wine and chocolates. She was shocked that they delivered early in the morning, and needless to say that I got more brownie points for remembering the special day Thank you Roses Only for making Valentines… Read more · 1
Day so special Look forward to the next amazing gift Please see the attached photo for how beautiful the flowers and gifts looked on the day. They came beautifully wrapped
Everything amazing . I have bought flowers from this company for years always have the freshest flowers Show details · 1
Super impressed with the selection of flowers and the delivery time and accuracy. The whole process was easy and the flowers delivered are truly what you see on the website, fresh and fabulous. Thank you Roses Only Team xoxox. Show reply
Latest follow-ups
Staff member who helped me complete my online order was really thorough and explained the process well. The floral arrangement was superb and equal to the photos online. My loved one was blown away by the gift. Thankyou for a streamlined process… Read more · 1
from order to delivery. Love the tracking on delivery. Wouldnt hesitate to order through Roses Only again️.
Follow-up · The flowers lasted two weeks, some even longer! The receiver of the gift said the chocolates were amazing. The delivery was within agreed timeframe and they send you an update when the flowers have been delivered, so you are not left wondering. They really have thought of everything.
The BEST company! Fast service online and phone orders, great customer service. The flowers are exactly as the picture is. Superb quality, presentation and exact timing for delivery. I speak so highly of Roses Only. Always my go to for flowers. . Show details · 1
Follow-up · I’ve never been the recipient of flowers from Roses Only. Those I sent them to ALWAYS raved about the flowers, presentation etc 10/10. Well, when I received the box of the stunning native arrangement I was blown away. The flowers, presentation, quality etc are true! Also how on earth did Roses Only find little ol’ Cairns. Once again 10/10 for Roses Only. Forever your customer, C
Delivery was very early so I was thrilled Mum didn’t have to wait all day. I wish the delivery fee wasn’t so much. Show details · 2
Follow-up · The flowers were really lovely. Mum was thrilled. I was very happy with my selection.
Find out how Roses Only compares to other Flowers & Gift Shops
Know better, choose better.
In-depth reviews
Inferior quality roses – paid a premium price for an inferior product I would not recommend using them again . the flowers arrived 13/9/24 and by the 17/9/24 they were in very bad shape despite chasing the water daily and trimming the ends as per their instructions.. the fact is I could have got the same outcome had I bought them from Cole’s at a fraction of the price. … Read more
Attached is the official reply to my complaint , clearly customer recovery means nothing ………
We guarantee our arrangements will last approximately 5 days if cared for correctly. We recommend watering all arrangement types, cutting the stems of flowers in bouquets at an angle before arranging in a vase and changing the water in the vase every two days to extend the life of your arrangement. Arrangements in a box or ceramic pot with floral foam should be watered every day. Air conditioning, extreme heat or changes in climate may also have an adverse effect on the flowers.
Please remember that flowers are a natural and perishable product and as such, may be affected by both indoor and outdoor environmental factors, seasonal availability and variations in colour, shape and size.
Please give us a call if you have any questions or concerns.
Kind Regards, [Name Removed] - Roses Only -
Roses Only Have restored my faith – After having a disappointing flower delivery some time ago I was pleasantly surprised by receiving communication from Roses Only asking about my complaint. I was treated with respect and to be completely honest I was blown away by the care and assistance I was given. When I first posted my review I didn’t expect anything at all to be done but to… Read more · 1
my amazement they re-sent the same flowers to my daughter completely free of charge and they were perfect. I know this review is late being done but I can’t thank Roses Only enough for the professional way they looked after me. I have told as many people as possible about how wonderful I was treated. So, a very big thank you to Roses Only for not ignoring me and for allowing me to have faith in this wonderful company again. And yes, I’ve since sent quite a few flowers to family since using of course, Roses Only. Businesses like this are quite rare these days so back the few that still care about their customers. A heartfelt thank you Roses Only.
Amazing service – Best part of my experience was that the whole process was so easy. I called the number, spoke to a helpful staff member. When I advised all the things that I didn't have regarding my order he advised me of my options. He politely pointed me back to the website and advised me that this was the most efficient way to order. I can't stand going… Read more · 1
through so many tabs and links to get what I want so I was a bit apprehensive, but I didn't have to worry. I typed in the event, clicked on the bouquet that I wanted, they gave me an option to choose an add on, gave me an option to put my note in a card, added the delivery fee then I paid following all the information required of who it was for, the address, the number of the person receiving etc. My order was complete and a confirmation email and text was sent with my invoice and order number plus a way to track my order. I ordered at approx 7:45am - my order was delivered at approx 12:30pm. I only knew because I received a text advising it which was incredible because the ETA given was 6pm. Very organized service, bravo!
Recent reviews
Service on the phone when ordering with Jaelene was outstanding. Delivery was completed on Friday as promised thank you! Lorna was one very happy with the flowers and presentation, made her 90th Birthday very very Happy!! Thank you again for your outstanding service!. Show reply
I gave this score as I have been in contact with Shannon Davies regarding making a account and supporting us with making our first order for a client's family member. Due to the client passing away, the daughter was grateful and said the flowers were beautiful. Thank you for the support! . Show reply
We bought a package flowers, chocolates & champagne as a wedding congratulations. We noted that the recipient did not mention the champagne to us and we enquired about this. Turns out the champagne was not delivered. Lucky we asked, otherwise no one would have been wiser. We were totally unhappy with how our initial complaint went as we felt… Read more
there was no understanding, and pretty much swore off this group.
Update: As promised, someone from Roses Only did indeed get back to us and we reached a suitable solution given the circumstances. It is important that Roses Only took responsibility and engaged with us, and we may even give them another chance. Thank you.
Hi Addy, Thanks for taking the time to provide… Read more (+1 reply)
Nothing to improve. So easy to order online with lots of payment options. Lots of different choices. Perfect delivery and very reassuring that if I needed to change anything I could simply log back in online and update anything. Show reply
The entire team, the website, ease of selecting & paying for purchases & the faultless progress updates & delivery confirmation. Don't change anything. Just keep providing excellent CX.. Show reply
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hi there, I'm so sorry we've caused disappointment.… Read more (+1 reply)