5,060 reviews
Reviews with attachments
The arrange of flowers were so fresh and beautiful according to my family members, thank you so much . Show details · 1
Easy to order. Delivered on time. I was notified that had been delivered . Show details · 1
Once again, Roses Only has performed amazingly. On short notice, my partner received her beautiful two dozen long stemmed roses along with some wine and chocolates. She was shocked that they delivered early in the morning, and needless to say that I got more brownie points for remembering the special day Thank you Roses Only for making Valentines… Read more · 1
Day so special Look forward to the next amazing gift Please see the attached photo for how beautiful the flowers and gifts looked on the day. They came beautifully wrapped
Everything amazing . I have bought flowers from this company for years always have the freshest flowers Show details · 1
Super impressed with the selection of flowers and the delivery time and accuracy. The whole process was easy and the flowers delivered are truly what you see on the website, fresh and fabulous. Thank you Roses Only Team xoxox. Show reply
Roses were perfect and arrived in time . I would buy again Show reply
I ordered a mixed fruit box and Baby boy balloon to be delivered to my niece and her husband to celebrate the arrival of their little man. Delivery was smooth. The courier went to the door and handed the fruit box to my sister. I was told the fruit was delicious. The grapes, cherries and strawberries were eaten within an hour. My brother… Read more · 1
in law is still raving about the delivey and the super fresh and tasty fruit.
As an extra touch, I added a printed ribbon with the babies name. A beautiful keepsake.
I'll always choose Fruit Only for my gifting needs.
Amazing service. Excellent fresh product with a varing range to fit my budget. Hassle free ordering from start to finish. Loved the reminder email saying that I ordered around this time before, this saved me valuable time from ploughing through web sits trying to find them again! Delivered when requested with updated emails. And once again the… Read more · 1
family enjoyed receiving and devouring their gift. Deffinitely recommend and use again my self. Only have a photo of unopened gift as once opened the fruit didn't last long, the boys loved it!
I loved the phone call I received when a flower was not available for my order & also the confirmation when the flowers were delivered. I was very happy with the quick delivery. A picture of the flowers would be good too, if possible?. Show reply
Easy website to navigate. Fuss free ordering. Great communication. Flowers arrived on time and were every bit as beautiful as the ones in the website. Every time Ive ordered through Roses Only has been the same experience. Excellent! . Show details · 1
The kind lady who rang me prior the delivery, sorry the line was cutting off couldnt catch her name, she found an alternative solution to sort out the delivery to the hospital with no hassle, prioritised the customers request and made sure that it got delivered on the day. Brilliant Level of Hospitality and thats why i always choose your business for inter-state orders. Much appreciated it! . Show details · 1
The professional, warm & sympathetic lady I spoke with made it all so easy & painless. Loosing a loved one is devastating & to have that kind of warmth & support on the other end of the line along with the beautiful flower wreath that was delivered is a comfort to the ones left behind. Thank you. . Show details · 1
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Excellent Product and customer service. This is one of my favourite florists to use because you get exactly what you see in the picture. Customer service is also quick to respond. Show details · 1
Easy online ordering process. Great customer service. Stunning floral wreath. On time delivery. Show reply
I ordered sympathy flowers for my girlfriend, they were delivered the same day and were absolutely beautiful. It made her day . Show reply
Latest follow-ups
Roses were beautiful but unfortunately the driver spoilt the surprise by calling my wife and asking for directions when it was a very straight forward drop off. . Show reply
Follow-up · The delivery was within the time frame specified, quality was fairly good, some of the red rose's were a little wilted and the bouquet lasted about 5 days which I thought was not long enough for that price point. I never used the customer service so I'm not sure how it would be.
Ordered flowers on Friday for delivery Monday. The recipient didnt receive them until 4.30 Monday afternoon. I just assumed they would be delivered Monday morning or earlier in the afternoon..
Follow-up · The occasion was my mums 88th birthday. Received text when flowers were delivered. No tracking information was provided.
The new “Golden Hour large” floral creation was absolutely gorgeous and loved by my mother that received it. The ease of ordering and arrival on time was very professional. Thanks !!! Roses only is the only florist that anyone needs. . Show details · 1
Follow-up · The flowers were a beautiful colour and because they were mostly natives , lasted so long in water and are still in mums vase in a dried capacity and still look lovely.
In-depth reviews
Inferior quality roses – paid a premium price for an inferior product I would not recommend using them again . the flowers arrived 13/9/24 and by the 17/9/24 they were in very bad shape despite chasing the water daily and trimming the ends as per their instructions.. the fact is I could have got the same outcome had I bought them from Cole’s at a fraction of the price. … Read more
Attached is the official reply to my complaint , clearly customer recovery means nothing ………
We guarantee our arrangements will last approximately 5 days if cared for correctly. We recommend watering all arrangement types, cutting the stems of flowers in bouquets at an angle before arranging in a vase and changing the water in the vase every two days to extend the life of your arrangement. Arrangements in a box or ceramic pot with floral foam should be watered every day. Air conditioning, extreme heat or changes in climate may also have an adverse effect on the flowers.
Please remember that flowers are a natural and perishable product and as such, may be affected by both indoor and outdoor environmental factors, seasonal availability and variations in colour, shape and size.
Please give us a call if you have any questions or concerns.
Kind Regards, [Name Removed] - Roses Only -
Hi there, I'm so sorry we've caused disappointment.… Read more (+1 reply)
Roses Only Have restored my faith – After having a disappointing flower delivery some time ago I was pleasantly surprised by receiving communication from Roses Only asking about my complaint. I was treated with respect and to be completely honest I was blown away by the care and assistance I was given. When I first posted my review I didn’t expect anything at all to be done but to… Read more · 1
my amazement they re-sent the same flowers to my daughter completely free of charge and they were perfect. I know this review is late being done but I can’t thank Roses Only enough for the professional way they looked after me. I have told as many people as possible about how wonderful I was treated. So, a very big thank you to Roses Only for not ignoring me and for allowing me to have faith in this wonderful company again. And yes, I’ve since sent quite a few flowers to family since using of course, Roses Only. Businesses like this are quite rare these days so back the few that still care about their customers. A heartfelt thank you Roses Only.
Amazing service – Best part of my experience was that the whole process was so easy. I called the number, spoke to a helpful staff member. When I advised all the things that I didn't have regarding my order he advised me of my options. He politely pointed me back to the website and advised me that this was the most efficient way to order. I can't stand going… Read more · 1
through so many tabs and links to get what I want so I was a bit apprehensive, but I didn't have to worry. I typed in the event, clicked on the bouquet that I wanted, they gave me an option to choose an add on, gave me an option to put my note in a card, added the delivery fee then I paid following all the information required of who it was for, the address, the number of the person receiving etc. My order was complete and a confirmation email and text was sent with my invoice and order number plus a way to track my order. I ordered at approx 7:45am - my order was delivered at approx 12:30pm. I only knew because I received a text advising it which was incredible because the ETA given was 6pm. Very organized service, bravo!
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Recent reviews
Great value for money. Loved the free candle. Loved that I could jump online to amend my message on card. Delivery time from time of order was very impressive. Oh and the flowers were stunning . Show details · 1
I felt the time it was delivered was so late, it was a birthday gift by the time it arrived at nearly 5pm it was the end of the day, not to mention they didn't knock so the person I sent it to had no idea it was on the front step, lucky I rang her as I recieved the text saying it had been delivered. The arrangement was lovely she really liked it, it was for her 90th birthday!. Show 2 replies
The customer service team, particularly Austin, were excellent when I had to reorganise my delivery due to the building not having suitable access. The bouquet was really stunning! Thank you . Show reply
The extra large Flower Arrangement with a Lilac colour theme you created was extraordinarily beautiful and I am so grateful for ypur care, expertise and artistic creativity. Thank you !! . Show reply
Nice arrangement but it was smaller that I thought, the picture was abit deceiving. Not sure if theres some type of information about dimensions but I couldnt see it. . Show reply
Great same day service interstate. Didn't have the orchid I had ordered so contacted me to provide an alternative and refunded the difference. Item was delivered in a timely manner (I did ASAP service) and my friend was very surprised and happy with her delivery.. Show reply
I was away from home and I decided to buy flowers for my wifes birthday. I have chosen white orchids, but as they were short on the color, they contacted me and offered a replacement that was also very beautiful. It has been delivered accordingly and made a very special surprise for my wife.. I am very grateful for choosing them for this service! . Show details · 1
The team were most helpful - we wanted a specific order for a 21st and they went out of their way to make sure that they gave us a great bunch of roses, in the most affordable way possible. They delivered as requested and when I paid the wrong amount, arranged a refund. Very happy.. Show reply
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Hi Jan, Thanks for reaching out, and apologies for any… Read more