Roses Only

Roses Only

4.7

4,768 reviews · Statistics

PositiveNegative
93% · 4,445228 · 5%
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Return Claim MadeYes (14) · No (1,756)
Product Quality
4.8 (1,745)
Customer Service
4.8 (1,565)
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Reviews

Phillip S.
Phillip S. Sydney, NSW · 2 posts

Satisfied customer

Quick efficient service after order phone call also delivery within a few hours.

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Sander
Sander
 · Verified

was so nice and Comprehensive Despite my level of English.

I’m from Colombia. And sent flower to my sister. This was Amazing and all my family was really happy. The person Who took my order was so nice and Comprehensive Despite my level of English..

  • Return Claim Made: No
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Matt C.
Matt C. · 6 posts

Quick, Painless and Effortless.

Quick, painless and effortless. An absolute pleasure to deal with.

  • Return Claim Made: No
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David
David Metropolitan Adelaide, SA · 2 posts

very good service

communication with client was excellent. my son who they were for really loved them.

  • Return Claim Made: No
  • Store Location: Fyshwick
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Glenn
Glenn

Prompt service and great quality

So easy to order and very prompt delivery same day. High quality products

  • Return Claim Made: No
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Ray
Ray

Fabulous

Everything and everyone involved was absolutely wonderful, will be using again.

  • Return Claim Made: No
  • Store Location: Online
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Shooter
Shooter

Great service, expect to pay top dollar.

Great service. Prices are excessive, so no longer use as frequently as I'd like to.

Product quality and delivery are always good. If you can afford it, I've not used a service that is better.

  • Return Claim Made: No
Product Quality
Customer Service
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georgiagirl6000
georgiagirl6000 Perth, WA · 4 posts

Fabulous timing and fabulous products...

Gave very short notice for my two orders and they were delivered spot on time. Both my friends were very happy to receive their fruit and chockies. I'm always happy with their service. .

  • Return Claim Made: No
  • Store Location: Main store number

Author stated being incentivised for this review

Karen
Karen South East Queensland, QLD · 3 posts

Perfect flowers

I have used Roses only twice in the last month. Both times the bouquets have been beautiful and arrived on correct day and time. Great service.

  • Return Claim Made: No
  • Store Location: Website
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Christina
Christina Metropolitan Adelaide, SA · 2 posts

Great service

The order was placed same day, communication over delivery was excellent, got a call to to confirm delivery time. Arrived exactly when organised. Very professional and fruit was great. Thanks for helping me treat my daughter at her boarding school.

  • Store Location: Adelaide Meteo
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Nick Sullivan
Nick Sullivan

Service as it should be.

As a State manager for a firm relying on customer experience for 20 years, I would say that from when the call was answered to delivery your staff the service was 1st class. My daughter said, not only did the flowers look fresh, but they smelt beautiful. .

  • Return Claim Made: No
  • Store Location: Balcatta WA
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Robyn
Robyn Brisbane · 3 posts

BEWARE - Only 1 STAR FOR TRYING

Absolutely Terrible service, Needed to be delivered prior to 5.00pm, (Discussed this in length with [Name Removed]) Called them at 4.55pm to see where the flowers were only to be told the driver will not be able to make it before 5.00pm ''SORRY'' !!!!!!! So much for DELIVERY GUARANTEED, Special occasion RUINED , should of trusted my instinct.

  • Return Claim Made: No
Product Quality
Customer Service
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Roses Only
Roses Only · 
Robyn
Robyn · 
Roses Only
Roses Only · 
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roy
roy Sydney, NSW

Perfect

I have found always that Delivery has always been on time as promised..

  • Return Claim Made: No
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Cyn C.
Cyn C. Far North Queensland, QLD · 2 posts

A little nerve racking

I would prefer to get a photo of the flowers before they are delivered to the recipient. The actual flowers will not be exactly the same as the one advertised that I understand. I didn't like the flowers at first when my friend showed me, it looked blah and I thought I wasted my money. After a couple of days she showed me and it looked beautiful and colourful.

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S Boudames
S Boudames · 2 posts

The Roses are Perfect

The arrangements are immaculate and love the boxes the long stem roses come in. The family members i send the roses to are so impressed. Delivery is always as promised and love that I get an sms when they have been delivered.

  • Return Claim Made: No
  • Store Location: Perth WA

Author stated being incentivised for this review

Questions & Answers

Sugarpuss
Sugarpuss · 

A product was ordered to be delivered to me as my Mother’s Day gift. What was supplied wasn’t at all suitable, we are over two months later and still haven’t received my gift. Why would that be?

Roses Only
Roses Only · 

Hi there, I'm very sorry to hear this and I would love to look into it as soon as possible. Are you able to provide some details such as the sender's name or phone number, or the 5 letter order reference they received?

Sugarpuss
Sugarpuss · 

The Secret Garden Tea Cup was ordered for me for Mother’s Day by my daughter Alicia Peers. She has repeatedly requested that this item be supplied. To be told that the item wasn’t available and that she could wait until it was or be issued a credit. We don’t need a credit as what is ordered isn’t supplied. The item is still advertised on your website.
The number given on the order was 0419890065.

My daughter has not had time recently to contact you as she is a frontline Covid worker.

Roses Only
Roses Only · 

Thanks so much, I have located the order and will have someone reach out today in regards to this.

Marcia N.
Marcia N. · 

Do the eternal roses smell good

Guest
peter
peter · 

we live in coffs harbour and my wife received 12 roses for her birthday ,a shocking combination of red orange and yellow and they just lasted 5 days after all the necessary care and attention ,can you please advise the colour co Ordinator and the quality control as to what you are supposed to deliver? I am sorry but I couldn't rate any part of your service .I await your reply

Roses Only
Roses Only · 

Hi Peter, I'm really sorry to hear you weren't happy with the flowers that you received. I would like to follow this up for you, can I please have your order reference? Thank you.

Guest
Cindy
Cindy · 

Can you confirm if the order# 1653 has been delivered to the right person? Just put the 1st name on it and the address has a missing zip code since the address where the flower will be delivered is overseas in Philippines.

Roses Only
Roses Only · 

Good morning Cindy, I'm not sure if you've got the right company. Our order references are five capital letters and we only deliver within Australia. Please let me know if I can be of any further help. Have a lovely day!

Guest

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