5,143 reviews
AI reviews summary
Pros
Verdict
Overall sentiment towards Roses Only is overwhelmingly positive, with customers frequently praising the high quality of the floral arrangements, reliable and prompt delivery, and the helpfulness of the customer service team. The online ordering process is widely described as straightforward and user-friendly, with many reviewers noting that the delivered products closely match the promotional images. While a few customers have experienced minor discrepancies with arrangement sizes or delivery timings, the service remains a preferred choice for gifting occasions due to its consistent presentation and attentive communication.
Customer Service was very helpful and respectful. The flowers arrived the next day and the recipient was very happy with the flowers, card and chocolates. The special was appreciated by the sender.. Show reply
Tijn is an artistic genius and Rosie is a fabulous communicator. The Cairns team (and the support they get from the central Roses Only team) make our job easy. Thank you.. Show reply
I ordered flowers as a surprise for my mums birthday. The Exquisite Bouquet is just that - EXQUISITE!! The bouquet size is astonishing. Pure WOW!! Excellent value, and came with a Free candle. The day after delivery, she called me to say the entire house was smelling like a flower shop. The lilies bloomed and were as big as her hand. 3… Read more · 1
weeks on the roses were still looking good and smelling beautiful. Highly recommended adding the big glass vase to your order as the bouquet fits it nicely and saves the recipient having to find the right one.
Reviews with attachments
Always beautiful flowers. Last order I wrote the house number incorrectly and your Customer Service on a Saturday was friendly, professional and managed to sort the problem (my error) out quickly. . Show reply
Flowers were beautiful and completely fresh, my mum loved them! Earlier arrival of the flowers would be better but thankfully they arrived just in time before she left for dinner. Show reply
Beautiful flowers and as described and pictured on your site; great prices also and communication. Thank you. Show reply
Very fast service. Delivered to a friend same day in Brisbane. Beautiful flowers, looked exactly the same as the pics if not better! . Show reply
Flowers are beautiful every time and delivered exactly when scheduled! Show reply
Website was super easy to use, ordering process was quick. Flowers were delivered at 5 pm to the correct address. Thank you Roses Only!. Show details · 1
The process was sooo easy. The hardest part was not choosing them all. Will order from you guys again. Thankyou. My friend love the flowers. It really made her birthday special. . Show details · 1
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Roses only was responsible for my wedding bouquet and oh my God, it was one of the most beautiful things I have ever seen in my life. I was a bit worried with their recommendation of how many red roses would match the inspiration I sent to them, but it was worth trusting them.. Show details · 1
Ease of ordering, professional service and delivery. They quality of the flowers was spot on. Show reply
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Online ordering was easy and the flowers delivered were exceptional! Show reply
I had such a fantastic experience with roses only and can not recommend them highly enough! They were so prompt to respond and kept me informed the whole time so that I didn't have to worry. Last minute they also added to my order with no problems at all! I should also mention that the flowers were beautiful!. Show details · 1
I have ordered so many flower bouquets over the years and I have to say this was one of the best!! I will definitely be ordering again! . Show reply
I think my daughter who received d these flowers has used your florist before. I loved the style that I chose very appropriate for our occasion. . Show details · 1
Topnotch hassle free service, once again! Recipient's throughly enjoyed it! Show details · 1
Always gorgeous arrangements. Never had any issues with delivery or anything.. Show reply
Latest follow-ups
Staff member who helped me complete my online order was really thorough and explained the process well. The floral arrangement was superb and equal to the photos online. My loved one was blown away by the gift. Thankyou for a streamlined process… Read more · 1
from order to delivery. Love the tracking on delivery. Wouldnt hesitate to order through Roses Only again️.
Follow-up · The flowers lasted two weeks, some even longer! The receiver of the gift said the chocolates were amazing. The delivery was within agreed timeframe and they send you an update when the flowers have been delivered, so you are not left wondering. They really have thought of everything.
The BEST company! Fast service online and phone orders, great customer service. The flowers are exactly as the picture is. Superb quality, presentation and exact timing for delivery. I speak so highly of Roses Only. Always my go to for flowers. . Show details · 1
Follow-up · I’ve never been the recipient of flowers from Roses Only. Those I sent them to ALWAYS raved about the flowers, presentation etc 10/10. Well, when I received the box of the stunning native arrangement I was blown away. The flowers, presentation, quality etc are true! Also how on earth did Roses Only find little ol’ Cairns. Once again 10/10 for Roses Only. Forever your customer, C
Delivery was very early so I was thrilled Mum didn’t have to wait all day. I wish the delivery fee wasn’t so much. Show details · 2
Follow-up · The flowers were really lovely. Mum was thrilled. I was very happy with my selection.
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Positive reviews
Amazing service and response. Only issue was the personalised ribbon the date of birth was printed as 2027 and not 2026. I have emailed and text back the issue but no response from last Thursday. . Show reply
I was very impressed with the short notice order for a beautiful bunch of sunflowers. Communication was perfect for an online order and the arrangement was fantastic and arrival time. Thank you very much xx. Show reply
The flowers were really beautiful so the florist did a great job. I also forgot to apply my $10 discount and one of your team applied that for me, for which I was grateful.. Show reply
Negative reviews
We bought a package flowers, chocolates & champagne as a wedding congratulations. We noted that the recipient did not mention the champagne to us and we enquired about this. Turns out the champagne was not delivered. Lucky we asked, otherwise no one would have been wiser. We were totally unhappy with how our initial complaint went as we felt… Read more
there was no understanding, and pretty much swore off this group.
Update: As promised, someone from Roses Only did indeed get back to us and we reached a suitable solution given the circumstances. It is important that Roses Only took responsibility and engaged with us, and we may even give them another chance. Thank you.
Roses tried to add to my order, sorted that out, They then sent flowers that only lasted 2 days, when I complained, they were so sorry, so they sent a new bunch of flowers, but guess what, survived 2 days, so that’s it for me, no more
Hi Birchy, Thank you for getting in touch. I am so… Read more
I had the flowers delivered on Saturday to give to my mum on Sunday unfortunately they had started wilting substantially by Sunday morning even though I topped up the water. The roses also had a lot of Brown around the petals that had been manipulated. It was very disappointing considering the price point, otherwise they would have been amazing..
Hi Sandy, Thanks for taking the time to provide… Read more
Recent reviews
Inferior quality roses – paid a premium price for an inferior product I would not recommend using them again . the flowers arrived 13/9/24 and by the 17/9/24 they were in very bad shape despite chasing the water daily and trimming the ends as per their instructions.. the fact is I could have got the same outcome had I bought them from Cole’s at a fraction of the price. … Read more
Attached is the official reply to my complaint , clearly customer recovery means nothing ………
We guarantee our arrangements will last approximately 5 days if cared for correctly. We recommend watering all arrangement types, cutting the stems of flowers in bouquets at an angle before arranging in a vase and changing the water in the vase every two days to extend the life of your arrangement. Arrangements in a box or ceramic pot with floral foam should be watered every day. Air conditioning, extreme heat or changes in climate may also have an adverse effect on the flowers.
Please remember that flowers are a natural and perishable product and as such, may be affected by both indoor and outdoor environmental factors, seasonal availability and variations in colour, shape and size.
Please give us a call if you have any questions or concerns.
Kind Regards, [Name Removed] - Roses Only -
Hi there, I'm so sorry we've caused disappointment.… Read more (+1 reply)
Roses Only Have restored my faith – After having a disappointing flower delivery some time ago I was pleasantly surprised by receiving communication from Roses Only asking about my complaint. I was treated with respect and to be completely honest I was blown away by the care and assistance I was given. When I first posted my review I didn’t expect anything at all to be done but to… Read more · 1
my amazement they re-sent the same flowers to my daughter completely free of charge and they were perfect. I know this review is late being done but I can’t thank Roses Only enough for the professional way they looked after me. I have told as many people as possible about how wonderful I was treated. So, a very big thank you to Roses Only for not ignoring me and for allowing me to have faith in this wonderful company again. And yes, I’ve since sent quite a few flowers to family since using of course, Roses Only. Businesses like this are quite rare these days so back the few that still care about their customers. A heartfelt thank you Roses Only.
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Hi Addy, Thanks for taking the time to provide… Read more (+1 reply)