Roses Only
- rosesonly.com.au
- ✓ Verified company
- Award Winner 2023
4,768 reviews · Statistics
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Roses Only is a ProductReview.com.au Awards Winner for 2023. Learn more
Satisfied customer
Quick efficient service after order phone call also delivery within a few hours.
was so nice and Comprehensive Despite my level of English.
I’m from Colombia. And sent flower to my sister. This was Amazing and all my family was really happy. The person Who took my order was so nice and Comprehensive Despite my level of English..
- Return Claim Made: No
Quick, Painless and Effortless.
Quick, painless and effortless. An absolute pleasure to deal with.
- Return Claim Made: No
very good service
communication with client was excellent. my son who they were for really loved them.
- Return Claim Made: No
- Store Location: Fyshwick
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Prompt service and great quality
So easy to order and very prompt delivery same day. High quality products
- Return Claim Made: No
Fabulous
Everything and everyone involved was absolutely wonderful, will be using again.
- Return Claim Made: No
- Store Location: Online
Great service, expect to pay top dollar.
Great service. Prices are excessive, so no longer use as frequently as I'd like to.
Product quality and delivery are always good. If you can afford it, I've not used a service that is better.
- Return Claim Made: No
Fabulous timing and fabulous products...
Gave very short notice for my two orders and they were delivered spot on time. Both my friends were very happy to receive their fruit and chockies. I'm always happy with their service. .
- Return Claim Made: No
- Store Location: Main store number
Author stated being incentivised for this review
Perfect flowers
I have used Roses only twice in the last month. Both times the bouquets have been beautiful and arrived on correct day and time. Great service.
- Return Claim Made: No
- Store Location: Website
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Great service
The order was placed same day, communication over delivery was excellent, got a call to to confirm delivery time. Arrived exactly when organised. Very professional and fruit was great. Thanks for helping me treat my daughter at her boarding school.
- Store Location: Adelaide Meteo
Service as it should be.
As a State manager for a firm relying on customer experience for 20 years, I would say that from when the call was answered to delivery your staff the service was 1st class. My daughter said, not only did the flowers look fresh, but they smelt beautiful. .
- Return Claim Made: No
- Store Location: Balcatta WA
BEWARE - Only 1 STAR FOR TRYING
Absolutely Terrible service, Needed to be delivered prior to 5.00pm, (Discussed this in length with [Name Removed]) Called them at 4.55pm to see where the flowers were only to be told the driver will not be able to make it before 5.00pm ''SORRY'' !!!!!!! So much for DELIVERY GUARANTEED, Special occasion RUINED , should of trusted my instinct.
- Return Claim Made: No
Thankyou for contacting me in regards to my review, I realise rectifying the issue can sometimes help, but maybe I was never meant to get these flowers, your generous offer to replace the flowers stil
... Read morel never turned that day either only due to your driver caught up in a accident on the way. But thank you they arrived 5pm the following day. The little teacup with the tiny cute arrangement was lovely.
Thank you for your reply, Robyn - while I'm happy to hear your gift was later delivered, I would still really love the opportunity to follow this up further for you if suitable! Would it be possible t
... Read moreo confirm the 5 letter reference code for your order? Again, we are incredibly sorry for the experience you've had.Find out how Roses Only compares to other Flowers & Gift Shops
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Perfect
I have found always that Delivery has always been on time as promised..
- Return Claim Made: No
A little nerve racking
I would prefer to get a photo of the flowers before they are delivered to the recipient. The actual flowers will not be exactly the same as the one advertised that I understand. I didn't like the flowers at first when my friend showed me, it looked blah and I thought I wasted my money. After a couple of days she showed me and it looked beautiful and colourful.
The Roses are Perfect
The arrangements are immaculate and love the boxes the long stem roses come in. The family members i send the roses to are so impressed. Delivery is always as promised and love that I get an sms when they have been delivered.
- Return Claim Made: No
- Store Location: Perth WA
Author stated being incentivised for this review
Questions & Answers
A product was ordered to be delivered to me as my Mother’s Day gift. What was supplied wasn’t at all suitable, we are over two months later and still haven’t received my gift. Why would that be?
Hi there, I'm very sorry to hear this and I would love to look into it as soon as possible. Are you able to provide some details such as the sender's name or phone number, or the 5 letter order reference they received?
The Secret Garden Tea Cup was ordered for me for Mother’s Day by my daughter Alicia Peers. She has repeatedly requested that this item be supplied. To be told that the item wasn’t available and that she could wait until it was or be issued a credit. We don’t need a credit as what is ordered isn’t supplied. The item is still advertised on your website.
The number given on the order was 0419890065.
My daughter has not had time recently to contact you as she is a frontline Covid worker.
Thanks so much, I have located the order and will have someone reach out today in regards to this.
Do the eternal roses smell good
we live in coffs harbour and my wife received 12 roses for her birthday ,a shocking combination of red orange and yellow and they just lasted 5 days after all the necessary care and attention ,can you please advise the colour co Ordinator and the quality control as to what you are supposed to deliver? I am sorry but I couldn't rate any part of your service .I await your reply
Hi Peter, I'm really sorry to hear you weren't happy with the flowers that you received. I would like to follow this up for you, can I please have your order reference? Thank you.
Can you confirm if the order# 1653 has been delivered to the right person? Just put the 1st name on it and the address has a missing zip code since the address where the flower will be delivered is overseas in Philippines.
Good morning Cindy, I'm not sure if you've got the right company. Our order references are five capital letters and we only deliver within Australia. Please let me know if I can be of any further help. Have a lovely day!
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Hi Robyn,
... Read more. We take all feedback very seriously and would love to follow this up further. Unfortunately I have been unable to locate your order using just your first name. Would you be able to provide the 5 letter reference code for your order? Or alternatively the recipient's name and the delivery date? Please let us know! Our sincerest apologies again for this experience. I hope you are keeping well and look forward to hearing from you.Thank you so much for taking the time to pass on this feedback. We are so incredibly sorry to hear of your experience - this is definitely doesn't sound up to our usual high standards at all