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IGA

IGA

2.6 from 350 reviews

See the Best Supermarkets in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
69
4 star
55
3 star
40
2 star
41
1 star
145

Rose

RoseSydney, NSW

  • 2 reviews

IGA is a great community supermarket

published

IGA makes a great community supermarket which makes it different to the other major supermarkets. IGA supermarkets should focus on making its supermarkets available to small community areas which don't have access to any other supermarket. I live in Carlton NSW and we do not have a reputable supermarket in this area. It would be fabulous to have access to an IGA as a community supermarket.

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
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FRUSTRATED MOVER

FRUSTRATED MOVERSydney, NSW

  • 11 reviews
  • 1 like

DISGUSTING CUSTOMER EXPERIENCE

published
Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Store LocationWahroonga NSW
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JOY

JOYPerth, WA

  • 4 reviews
  • 3 likes

Favorite Shop !!!!

published

I always go IGA to buy fresh stuff almost everyday , i also have member card to collect point this is great value for discount so many times already for me.

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Store LocationIGA mends street
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The reviewer stated that an incentive was offered for this review

Craig59

Craig59Greater Melbourne (Metropolitan), VIC

  • 6 reviews
  • 1 like

Worst customer service experience

published
Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Store LocationAltona North
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ausgiraffe

ausgiraffeSouth West, QLD

  • 4 reviews
  • Verified customer

IGA Online best in Australia!

published

An actual person answers your call and transfers you directly to an equally friendly real human. The delivery guy is friendly and very helpful. They are efficient, quick, and a pleasure to deal with. yay, about time a company that cares started online home deliveries!

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Store Locationmilton
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Unhappy

UnhappySouth East Queensland, QLD

This isn't perfect - I can't live with it

published

IGA in Beachmere always out of stock, with a range of excuses, usually that the warehouse doesn't fill their orders or forgot. Too many changes in the range of groceries - brands deleted often and too much trouble to get them in (despite the TV ad!). Returned products last week with an expired date. Finally, attitude to customers is poor.

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Store LocationBeachmere IGA
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gregnles

gregnlesSouth West, WA

  • 7 reviews

Excellent supermarket

published

The only supermarket in Kalbarri so you would expect prices to be inflated. But we were pleasantly surprised that this was not the case. Great variety of products. Plenty of stock. Same specials as Perth.

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Store LocationKalbarri
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deni

deni

  • 10 reviews

is quality of produce the supplier or the store? Iga cremorne

published

Schreurs leeks, love the product....when fresh. can buy it for weeks and mostly okay, then get some very old batches, and stop buying. never know when it is fresh in or old stock..
sometimes the packet is fresh and usable for up to two weeks. then the next new pack I open on the day of purchasing ii have to throw in the bin. it is very hard to tell as you cannot see the leek through the packaging, and there is no date of picking... usually old dry and very limp and bit smelly., but this times was actually rotting. is it the product or the store????

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Store LocationIga Cremorne Junction
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Eri Li

Eri LiFar North Queensland, QLD

  • 8 reviews

Regular Beef Mince Meat

published

A IGA product of 500 grms,today was tasteless & no meaty texture.Even tho I made meat patties & added tasty ingredients,they should've highlighted a mince meaty taste.There was none..Overall IGA is my fav shop- but this item is not..@$6

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Store LocationQld
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Sasha

Sasha

  • 2 reviews
  • 2 likes

Hot Cooked Chickens and Roast Meats.

published
Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Store LocationMt Waverley
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Bob

BobSydney, NSW

IGA Lalor Park, NSW 2147 - discrimination?

published

Can an IGA manager ban someone from his shop on the bases of that person being fat? I stood up for a shopper who was being physically assaulted by the IGA shop manager, many people told that manager it was against the law what he was doing to the shopper, he remembered me because I am a large person. I went to see the manager, recorded a conversion between myself and the manager of that IGA shop where I asked him the question: if he banned me from his shop because I was fat, and he replied with "yes". Can a manager of an IGA franchise ban someone from their shop on the basis of that person being fat?

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Store LocationIGA Lalor Park, NSW 2147
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Out of date drinks

published

Rigters IGA are selling expired coke that tastes off. I informed them that there expired but they wouldn’t do anything they just refunded my drink? Didn’t get an apology- drinks are still in the fridge.

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Store LocationRigters IGA Geraldton
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Never ever have specials in store

published

Casey's Iga Woree on Toogood Road never ever stocks the weeks specials that are in the catalogue, always has sorry this item is temerarily out of stock . Thier shelves are empty where the specials should be. But when they are not on special they are then fully stocked up .

Return Claim MadeNo

Campbell - R they lazy

Campbell - R they lazyCanberra Central 2602, ACT

IGA CAmpbell, ACT - dismal Customer service and 'fresh' produce

published
Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Store LocationIGA Campbell, ACT.
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Nicole Smith

Nicole SmithGreater Melbourne (Inner), VIC

  • 4 reviews

Used by date food

published

I was recently at the IGA Express Ripponlea and purchased some cheese. It was yesterday the 14th of August 2019 the used by date on the cheese was 2 June 2019. When i noticed the moud and told a staff member they laughed.

Value for Money
Customer Service
Return Claim MadeNo
Store LocationRipponlea
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QBee

QBeeSouth East Queensland, QLD

  • 2 reviews

IGA under new management.

published

The IGA nearby is under new management. Things are on the up and up there now.
Hopefully shelves empty of basic food items are a thing of the past now.

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
See all answers

Amber

AmberWheatbelt, WA

  • 3 reviews

York IGA is a great local community store

published

I brought my step son make your own stickers and it was missing the templates. The service from Fay from great she wrote off the product as it couldn't be sold and got us another one and let us keep the write off the kids could have more paints. They have always been happy and helpful.
Buying smokes one male there is great suggests cheaper products that are just alike making you want to come back as he was honest and asks what we thought of new stock he hadn't heard feedback about.

Value for Money
Product Quality
Customer Service
Return Claim MadeYes
Store LocationIGA york
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rainboaussie

rainboaussieWimmera, VIC

Green and not ripened fruit

published

I occasionaly buy fruit from warracknabeal IGA ,but every time they stock ONLY still green unripended tastless fruit .bought a pinapple the other day there and its so green still I had difficulty in cutting it and couldnt eat /so hard and tastless .and most other fruit there is picked green that I WILL not buy it ,so I have to go with out my fruit /WHY cant the company demand properly ripenmed fruit ?? this is very unhealthy

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Store Locationwarracknabeal victoria
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Sera M.

Sera M.Sydney, NSW

Quakers Hill IGA sells expired products with no apologies. Voted 1 star as that's the lowest option. I'd give zero if able

published

NEVER buying anything else from QUAKERS HILL IGA. Not only is the pricing erratic & way too high. + 'fresh' produce WAY past expiry & all bread is past use by, or sold on last 'best before' date (a lot actually has mould & SMELLS bad). Even items such as chips, sour cream/dairy, cheese, breakfast cereal etc are all being sold past their use by dates as well. The produce is actually disgusting. Mould on entire stack of Lebanese bread. Strawberries with so much mould they were hairy. Theses are just a few examples.

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Store LocationQuakers Hill, Farnham rd
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Apple cinnamon crumble muffin

published

I purchased these (2607367005501) packed 7/7/19 and one had several pieces of hard plastic within it. My throat was scratched and I gagged but still swallowed some of it. BEWARE!

Product Quality
Return Claim MadeNo
Store LocationPennant Hills

Page 1 of 18

Questions & Answers

Chicken 16

Chicken 16asked

Can iGA serve hot cooked counter style meals on a plate? I can’t see any type of food service certificate in the store.

1 answer
Fair Go
Fair Go

They must display a certificate under section 98A of the Food Service Act 2001 in the Canberra region ACT (your location). See........https://www.legislation.act.gov.au/a/2001-66/.
Ignore Muttliee (above) as his hundreds of comments on PR are worthless as he tries to discredit people from asking questions here on PR !. Bye.


Annoyed

Annoyedasked

I was just wondering what the policy is on IGA supermarket stacking their shelves during the day? Local IGA does it during the day and make it virtually impossible to get down aisles. If I had a pram, trolley or wheelchair it would be impossible. Also it would be very easy for someone to trip over the boxes taking up so much space.

1 answer
I Hate sign ins
I Hate sign ins

This would be up to the business owner or manager as IGA's are independently operated. There would be no policy from IGA (or Metcash - owners of the IGA brand in Australia), and if there was a policy , there would be no way to police it. Based on the reviews, any policies, guidelines or standards that do exist from IGA/Metcash are not enforced.


Deb

Debasked

I purchased a leg of pork on the 20th of July 2017. It was out of date reading use by the 16th. Today is the 22nd of July and I was ready to cook it but noticed it was off after checking the dates I took it back. What is IGAs policy for this situation?

4 answers
Van
Van

They should refund you and also give you a free replacement

Tile
Tile

Hello
A full refund plus a word to the manager about selling meat in this condition.

SEM
SEM

Yeah they have a 200% guarantee on fresh depts I'm sure. Money back plus replacement.


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