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iGym

iGym

iGym
1.6

7 reviews

Positive vs Negative
14%14%72%
Value for Money
1.3
Customer Service
1.6
Transparency ?
1.0
Rates and Fees
1.7
Brand Manager for iGym? Claim your listing.
7 reviews
Mel
MelNSW
 

Absolutely filthy gym. Cob webs hanging off fans and walls etc. Equipment constantly broken including fans and aircon – Be kind to yourself and do not go to the gym.

Claire Lilburne
Claire Lilburne8 posts
 

Horrendous customer service & support – This gym has no compassion or care. The equipment is run down and never clean. The gym floor in general is dirty and not maintained. Staff never to be seen. Don’t waste your time, go elsewhere. Plenty more gyms in the local area.

Dee
DeeVIC
 

Horrible treatment by the Manager – The manager called the police over a situation that could have been dealt with discreetly, ever since I joined the gym I've had problems with this Manager, she rudely insinuates that I gave my wrong details when she has entered them into the system incorrectly causing so much drama over simple misunderstandings and embarrassing me in front of all the members going in and out of the gym at Carrum down on the 26/09/2022.

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Pooya
PooyaNSW16 posts
  Verified

Inspiring environment. great staff and equipment, but difficult in cancellation – I went to Forster Igym for about a year, and I was quiet happy with. Energetic and friendly staff, spacious area, wide range of equipment and reasonable fees. However, when I decided to cancel my membership in the Gym, the manager said that only would be available through the website to apply for cancellation. So, I easily moved on the website… Read more

and filled the application, but at the end they said you will have a call from the gym to finish the application after talking to a team member on phone, and before that call the cancellation will not considered as finish. Now, after few days, and after applying on the website for 3 times, I have not had any call from Igym to finish the application.

To me, this step (a call from Igym) is only a trap to charge members for a longer time.

Postscript: I received a call from IGym, and thus I could finalize my cancellation. As per what communicated on phone: they said I have to continue making the membership payment for another month. I browsed in my contract and I couldn't find such a condition for cancellation. So, this is certainly against clarity and transparency in IGym. I reduce my score to IGym transparency from 3 to 1.

I have attached the relevant parts of my contract.

Dario C.
Dario C.
 

Do Not Sign Up Igym Wallsend – Do not go here!!! Kept on charging for membership 18 months after it was cancelled after their incompetent staff lost the paperwork. IGym even looked at my records that showed I had not used the gym for the 18 months since the membership was cancelled. 2 weeks after the initial call I chased them up again to be told because they can’t find the… Read more

original paperwork there would be no refund. This was after I was told the staff member from 18 months ago had been sacked because of her incompetence. Worst business and management ever do not sign up!!.

Trudi
TrudiVIC
 

Terrible unprofessional – After deciding to leave the gym due to the poor treatment of one of their only pt’s who knew how to do his job, witnessing how they looked after or lacked the children in their care (so undafe they were more concerned about talking about their weekend then watching the toddlers whom walked out into the open gym area)and over hearing the workers… Read more

and managers speaking disgustingly about memebers. The manager “misplaced” our cancellation form out of spite they continued to charge us for 7 months until it was finally settled by head office they offered us 1 months refund!! And a apology for their former staff. Absolutely pathetic.

Joseph
JosephNSW15 posts
 

Great gym great staff great members – I felt after being a member of Igym Wallsend for going on 2 years it deserved some praise. First off its easily the most positive environment you could ask for in a gym. The staff will always go out of their way to make your visit the best it can be. There are plenty of free to member classes and all staff are professional trainers. They have… Read more

high quality machines and a very good assortment of weights etc. I honestly cant fault them for anything. I recomend the gym to any and all who want to get or stay in shape and feel good doing it.

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