IL Makiage Woke Up Like This Foundation

I am highly satisfied with the product and would highly recommend IL makiage, woke up like this foundation. Very much satisfied with the support provided by IL team especially Alex and Remi for their prompt attention to the request and follow up action. Rinku Show details

The foundation starts off really well but then gets a little faint for the coverage I would like. I cancelled my subscription. I was waiting for it to be a nightmare. It was one of the best company’s I have ever dealt with. Promptly refunded and me and email a return address. Customer service 10/10 Show details

I bought and then it didn’t work like mentioned in the video but since I paid, I thought I will give a go but now my face is filled with acne and blisters. Terrible product. Don’t fall for their videos Show details

I purchased the foundation and immediately regretted it—it left my skin feeling clogged and itchy. I tried to cancel the auto-replenishment order right away, but the process was confusing and difficult. To my surprise, six months later, I received… Read more

another bottle, even though I thought I had successfully canceled the subscription. I'm now trying to return this unwanted item, but I haven't received any response yet.

Be cautious about getting lured in by their promotional offers. They're quick to take your money, but when it comes to canceling auto-replenishment or returning products, it’s an extremely frustrating and complicated process.

Be careful. They will send your try before you buy quickly but will also put a full price pending charge on your account and be very careful with the automatic order and charge that you probably was not aware of. I got my order. Didn't try the… Read more

product got the returns label and sent it back with my written instructions to them that they do not have my authority to send auto orders. Quite misleading. Not a good experience.

Try before you buy is great, the colour shade was a little light but they are replacing it. The foundation is beautifully light and smoothe. But it wasn't actually the products alone that has me here writing this review. Its the customer service! I have developed a "customer service is dead" belief, and my experience with them over the past… Read more

week has been proactive, patient, and just all round a wonderful customer service experience.

We need more good people... and the products are beautiful ✨️

Great makeup and definitely does what it claims to do. I’m older and it provides a light coverage which doesn’t emphasise any wrinkles and really covers any skin flaws with such a natural look. Not sure why it’s received such negative reviews on this site. Use the quiz to get the perfect shade and make sure you prime well with a moisturiser at the… Read more

very least. Use a brush to apply evenly. Stays on all day and easy to gently wash off before bed. My only suggestion for improvement is that it can cause light stinging of the eyes. Otherwise just perfect as other sites will prove testament of thousands of happy customers.

Don’t buy this product don’t fall for the try before buy nonsense as they take money randomly from your account. I have NO open subscriptions and just this month alone they’ve taken $179 from my account. Show details

My experience with this company has been extremely frustrating due to repeated errors and poor handling by customer support. My original order was shipped without the main product I had actually purchased. Only the add-on items were delivered. When I contacted support, I was initially told the full order would either be resent or refunded. I… Read more

chose to have the order resent and was issued a $25 goodwill credit.

However, the reshipment was never actioned. When I followed up to find out when they were shipping my item, another representative advised that only the missing item would be sent instead of the full order that had originally been offered. The situation was then handed to another representative who issued a further $50 credit, and only after a few days was a replacement order finally created on their end. In the end, only the single missing item was shipped rather than the full order that had originally been offered as the resolution.

The $50 gift code that was initially provided did not work, which required further follow-up emails before it was eventually reissued. This meant the total goodwill offered was $75, but it was issued as two separate codes that cannot be used together, as their system only allows one code per order. This effectively requires customers to place multiple orders to use the full goodwill amount.

I requested that the credits be consolidated into a single usable credit so the full goodwill amount could be used on one purchase, as they were offered from the same order issue with multiple errors made on their end. However, the combination of the total $75 goodwill credit that was offered for their error was never resolved, despite multiple emails and a request to escalate the matter to a supervisor.

I then attempted to use the $50 credit to place another order. After submitting negative feedback through their “How did we do?” email, that new order was later cancelled by the company without contacting me to ask whether I wanted it cancelled.

The refund that followed was also incorrect, they refunded only part of the additional amount I paid and kept the postage cost, despite the fact that the order was cancelled by them and never shipped. When I contacted them explaining the confusion and that my feedback related to the previous order, the code has since been reissued again so that I can reorder the cancelled purchase, which I honestly have no intention of using now.

Overall, this situation has now involved two separate orders being mishandled, multiple customer support representatives, repeated miscommunication, ignored escalation requests, and incorrect refund handling. Another major frustration was the lack of any way to speak to a person directly. Customer support is only available through email, and many responses appeared to repeat policy statements without properly addressing the actual questions being asked. A responsible company should allow customers to make direct contact to speak with someone when issues arise so problems can be resolved efficiently rather than through long and stressful email exchanges.

What should have been a simple resolution to a missing item instead escalated into further stress through a cancelled order, additional order errors, and a refund that did not return the full amount I paid. Instead of feeling like a genuine goodwill gesture for their mistake, the situation ultimately left me feeling taken advantage of, as the process resulted in them keeping part of my money while the issue continued to escalate.

I have retained the complete email correspondence and order documentation that clearly shows the timeline of these events.

This foundation was disappointing — it felt heavy, settled into fine lines, and faded within a few hours. The shade range was off, leaving my skin looking patchy rather than smooth. Show details

Total scam ! Never click on “Try before you buy” They charge your card straight up! Until we check out it shows only shipping charges and after transaction complete there comes the email with the invoice and your card shows it’s charged for full product + shipping (separate) I was very skeptical until check out just because scammers are… Read more

everywhere but still this happened. I can’t believe it. There’s no way to rectify or cancel it. Be careful!!!

This foundation is drying, enhances pores, feels tight and not for mature skin. Shade match not good. Trying to return but they say order number not correct. It is the order Number on the box. I think the whole trial is a scam. Run away from this company Show details

ilmakiage have just SCAMMED me! In a Facebook advert they invite you to take a quiz for a free trial of their products. Once you do this they say that you have 14 days "to try them for FREE before you commit" in which case you are charged the full amount or you send the products back if you don't want/like them. There is no indicator as to how… Read more

much the items are until after you have placed your order. What is the real SCAM is that I discovered that in addition to the $9.05 for the postage of my "free trial", they immediately took a further $209 for the 3 products I ticked to trial. I immediately emailed them to complain but instead of reimbursing me as requested, they offered me a gift card to purchase more products from them. Really? Why would I want any more from company who has just scammed me?

: BEWARE: "Try Before You Buy" holds your money hostage I am writing this to warn other Australians about the "Try Before You Buy" offer. I signed up expecting to pay for shipping, but Il Makiage has placed a hold on my bank account for the full amount and refuses to release it. ​Despite following their cancellation process and sending multiple… Read more

emails, they have not lifted the hold on my funds. Their customer service is non-existent. I have been forced to report this to the ACCC and NSW Fair Trading to get my own money back.

My experience with Il Makiage has been extremely disappointing and frankly unacceptable. I tried to cancel my order immediately, yet the company refused to process the cancellation and still charged my card $219 for products I absolutely did not want. In my experience, their “free product” messaging is highly misleading and does not make it clear… Read more

that you can be hit with a large charge later.

After attempting to resolve this through customer service and getting nowhere, I’ve lodged a formal complaint with the ACCC because I believe the practices I encountered were unfair and not properly disclosed. I strongly urge others to be cautious and read every part of the fine print before giving this company your payment information.

Was sucked in by the try before you buy. But was able to bail out and cancel once I realised they were sucking you in for a subscription. Careful with that. Weirdly they still sent me a product. Colour was too light and very yellow but not so off it couldn't be fixed with bronzer. The thing that was awful was the coverage. It was the opposite to… Read more

advertised. Never encountered such a cakey coverage. Every single pore in my skin was highlighted and looked like I had dusted my face in foundation. Tried to use it 3 times and bailed each one as it's awful. Will be throwing away. Do not recommend. Awful. Do not buy.

Very disappointed, I cancelled my subscription automatic sending, they still took my money and send me a foundation that doesn’t even match they never send me a invoice or email to say we are sending and taking money out of your account, I have sent them four emails to refund me and I can send back, no response, this is in Australia Show details

I ordered 2 samples to try for $9. The company then used my information to place a hold on $120 additional funds for the cost of the products I ordered samples for and sent me them "to try before uou buy'. I did not ask for this or give them permission to hold $120 in my account as "pending" I immediately emailed advising I didn't ask for it, do… Read more

not send it and do not take the pending $120.(minutes after I seen the payment in my account which was a separate payment to samples but taken at same time)Their response was. 'Sorry there is nothing we can do. Once the products are returned using our nominated courier and instructions the money can be refunded. Xx" the kiss kiss at the end really added extra insult. I would not recommend using this company at all and I'm reporting them to the department off fair trading for their unprofessionall and unethical conduct. It doesn't make sense at all that I would need to try before I buy if I'm paying for samples now does it.

If I could give a zero I would. Stay away - I received a trial and then a pending charge if $199. I returned the product straight away and then got charged the $199 anyway. Still waiting for a refund over 2 weeks later.

I think a makeup subscription model just screams SCAM. il makiage This is a nightmare of a brand - horrible customer service. I would not recommend this. I do not recommend this. Show details

SCAM, they don't end up sending you the products you got a discount on because they sent out the wrong product. They don't get back to you and their product that did arrive was crap! If i could review it a Zero, I would Show details

This company is screaming "SCAM". I tried the free sample and then charged me the full amount. What I thought was the end of it is NOT! 4 months later, I received an email from Australia Post that my package from this g*dforsaken trash of a company was on its way, I emailed them and told me that I OPTED FOR AUTO-REPLENISHMENT which I DID NOT!… Read more

They've very sneaky and trained scammers. Just today, I received another email saying my auto-replenishment is coming. This company is a nightmare that keeps coming back!!!! PLEASE DO NOT FALL FOR THIS COMPANY'S SCAM! Stay away as far as you can!

I’m quite happy with the product itself, but very disappointed with the ordering process. When I placed my first order, I had no idea that an automatic renewal was being activated. I only found out later that I was supposed to opt out — which was not made clear at all. As soon as I saw I’d been charged without realizing it, I immediately canceled… Read more

my subscription and sent three emails requesting a refund. No reply. Total silence.

And to top it all off, I’ve just received a tracking number — meaning the order was shipped even after I canceled everything.

It’s a real shame, because I actually liked the product. But this kind of practice feels dishonest and makes me unable to recommend the brand.

I purchased the primer once to see how good their advertising was . Total scam , now they steal money out of my account twice and keep on sending products I did not order !!! Terrible money hungry scam Show details

I submitted a request to return the foundation that I ordered 10 days after receiving it as it did not meet expectations, nor did it deliver on what the they promised. I received an email to say that my return was accepted and that there was no need for me to return the product. I was then supposed to receive an email with "next steps" that never… Read more

arrived. Instead my card was charged for the unwanted product anyway, 18 days later. When I contacted customer care again, I was advised that my request is now out of the trial period. The foundation is subpar and the 14 day trial is bogus. Super disappointed.