ILVE

Awful, terrible meal ruining design. We have one of these in a rental we can’t get rid of. It has this utterly baffling feature where the time has to be set for the oven to work. And no matter how many times I’ve tried to set it, it periodically turns off during cooking, often ruining the meal. It’s an utter st^pid design, seemingly by people who hate their customers.

Update - after my review I got a call from ilvie ([Name Removed]) promising me that he personally will look into it and get back to me within 24 hours, more than a week later I have yet to hear from him. Again anyone wanting an Ilvie product, DO NOT DO IT! Worst customer service I’ve ever had. Completely over this company.

Bought ours 25 years ago only had a couple of small issues. I think like everything in the last ten years the quality has dropped. Maybe all items are being put together from WFH staff LOL Show reply

UPDATE: To ILVE's credit, they have arranged for our oven to be repaired. It was completed and the oven fan seems to be back to normal. While it is still disappointing for the fan to be defective after such a short period - I am happy that ILVE addressed this issue. ORIGINAL POST: Really disappointed with our ILVE oven. We built a new home… Read more ·  1

and decided on ILVE appliances - hoping they would last. We moved in about 30 months ago and now our cooling fan (the one that stays on for a long time after cooking) is making a screeching noise as the oven is cooling down. For a long time. Of course, the manufacturer's warranty on these ovens is only 24 months. Feeling pretty let down to be honest.

Perfect Customer Service - well done ILVE – I was delighted and surprised that the Showroom Manager (on behalf of ILVE) arranged to provide us with a new Microwave, especially since it has been 6 years since we purchased our present microwave. Over the last 6 years I often tried to contact the right person in ILVE about the glass strain on the inside of the door glass. On most occasions I… Read more

just got flogged off with …"you can’t do anything as that model doesn’t provide to remove the glass” So, to say we are chuffed to now get such a great response from the Showroom manager is an under statement. Apparently ILVE must have viewed the reviews over the past few years and have made a number of changes to their "customer service area" in an effort to reinforce their position as a leader in their industry so we (the customer) are happy not only with the product but with the back up service. My wife and I would like to thank "Marcus"at ILVE very much in providing superb customer service. Regards Peter Kinsella Kangaroo Point Qld

WORST product ever, we bought a house with all appliances from ILVE, the gas stove does not perform to its best sometimes work sometimes doest. over glass shattered while making pizza, microwave does not even warm up food after 2 min as well AND what to tell you about dishwasher, WORST WORST WORST dishwasher i have ever seen, dish’s doesn’t get clean at all, even after clean cycle the machine stinks. PLEASE DO NOT BUY ANY OF ILVE PEODUCTS

Do not touch ILVE. Bought a new built apartment and every single kitchen appliance has failed within 5 years - oven, dishwasher and extractor. Very, very poor. And ILVE - please don't tell me to contact you. You only want money to fix it - you have no honour in standing up for your product.

Invested in a 90cm freestanding ILVE oven. Our brand new and very pricey oven stopped working within 6 months. We’ve still waiting 6 weeks on for answers and someone to fix the issue. They don’t keep all parts in Australia which I wish I’d checked before buying and they outsource service repairs, at least in our state, to companies who don't… Read more

bother to communicate or seem to know what they’re doing. The customer service (or lack of) has been terrible to say the least; no one from ILVE bothers to respond to emails or provide proactive updates. Not impressed at all and we’ll never purchase an ILVE product again.

Such a problem oven. Oven kept burning my food. Contacted Ilve many times and I was given lots of reassurances that the problem would be resolved....but nothing!!!! Ended up going back to the supplier to take over. Long story short, it was supposedly fixed, but it isnt! I've been without a fully functioning oven for over 3 months now. So, I would NOT recommend Ilve.

ILVE Professional Plus 90cm Freestanding Dual Fuel Oven/Stove is very pretty. but if I wanted something pretty I should have bought a painting. Can't cook with a painting, nor can I cook on the Ilve. For the second time in five years the thermostat and sensor have failed and the oven just gets hotter and hotter. Called Ilve service but they don't… Read more

speak to the public; was told to email which I did. They don't reply to emails either. I'd like to rate their service but haven't had any yet so it's a bit hard to judge. So don't spend over $7500 for an Ilve choose a Chef at $700 and cook to your heart's content. Sent this review to Ilve who asked for my phone number. A week has passed and not a sound from them. Hopeless. Oven repaired by private service company $300. Thanks Ilve for nothing.

Both of our 2 year old oven and steam oven's touch pads became inoperable at about the same time - we couldnt even turn the ovens on. The steam oven had been used twice. I contacted ILVE Australia - they did not want to know about it and handballed it to the previous distributor, who would not even reply to emails or phone messages. I have paid… Read more

for the touch panels to be replaced, even though this is clearly a quality issue and design fault. The ovens are absolute rubbish and frequently display random error messages whilst in normal operation. Poor quality product and even worse customer service.

For the first two years or so, one of the 6 gas stovetop burners simply would not light at all. Ever. We just never used this one. The other burners often do not light, at times you can wait minutes to get a single burner working and have to try many before one lights. This is NOT about cleaning or blockage, we are cleaning these things endlessly.… Read more

It has been like this for many years now, drives us nuts. The lighters are just consistently useless.

The largest burner, for all the years that we've owned this stove, eventually lights, but about 50% of the time it will then silently cut out after some random time, within a few minutes. Whatever you were cooking just stops doing so without you knowing.

You also cannot put a normal large pan on the back 3 burners of the stovetop, because they are all too close to the back wall of the stovetop, which rises up. The burners on a 28cm pan then do not sit centred on the pan. Silly design.

The oven itself has controls labelled with symbols, which do not match the supplied manual. The symbols are tiny, and quite similar to each other. We have never really known if we are using the right settings. E.g. which is fan forced, conventional oven, one element or two etc.

The temperature setting on the oven is a dial without any real granularity, except for 25 degrees markers. Knowing the exact temperature is difficult.

The controls are all over the place on the front of this unit, with oven dials mixed in amongst the stovetop dials for no sensible reason. The layout does not match the positioning at all.

This is not a device designed for ease of use by humans.

0n the 1st of May 2024 we were excited to purchase ILVE Nostalgie 120 cm Freestanding double dual oven/ stove for just under $20.OOO. We agreed to wait 5 months for the delivery. Luckily we negotiated to only pay half of the full price as a deposit because we did not feel comfortable to pay the full price upfront, as we were requested, and wait… Read more

5 months for the product. When the cooker arrived we were very disappointed to find out about many serious issues with what we expected a high quality product. The configuration of the burners did not fit the teppanyaki plate, there were dented and scratched panels, uneven gaps between doors, razor sharp edges on working surfaces etc). After a long and stressful negotiations the unit was taken back and the new one was promised to be delivered. We waited another 5 months to receive a phone call from IlVE rep to advise that the unit has arrived from Italy but it has some incorrect parts and new ones will need to be shipped from Italy but when they arrived there were still some parts missing. By that time it was already 12 months since our initial order and we still were not given any exact delivery time so we decided to cancel the order. The whole experience of purchasing as we thought the top quality product was very unpleasant and unsatisfying . The communication with the ILVE rep was difficult, the person very unprofessional and unreliable. It required on our part a lot of time to follow up with phone calls and emails. At the end we were relieved, after 10 days of cancellation our order, to receive our deposit back. We will definitely not be buying any ILVE products in future.

Rubbish Oven – Sadly, you can't give less than one star. In 2017 we paid a bit over 5k for an ilve oven thinking it would be a good quality product, unfortunately we were wrong. This appliance has had ongoing issues nearly from date of purchase. There has been 4 sets of door hinges (this is normal according to them as they are a wear and tear item) 2 sets of… Read more

door seals due to leaking excessive amounts of moisture onto the floor, multiple burners and igniters and one call out that wasn't a fault when I questioned why it takes so long for the 2 small cookers to igniter but there wasn't a problem its normal because the gas has further to travel This product had extended warranty (which I would highly recommend on any ilve product) this ran out early 2023 and i have now pursued to out of warranty claims one of which they supplied part only and the next they declined altogether. I don't usually do reviews but after i was laughed at the last time I spoke to the person at Eurolink I felt people needed to be made aware of generally bad quality products bad customer attitude As I went to write this and saw previous reviews left by other clearly very unhappy customer i was astounded at how when you mention ilve to people most of the time the response is positive. This would make me question who is writing the good reviews as I couldn't find a good one Consumer affairs told me i probably had a case due to the issues being the sane and continuing on. I decided not to do this as it wasn't worth spending the money to chase rubbish and I was scared they might have to replace it as I didn't want another piece of crap I hope this saves some people from making the same mistake we did

would not buy again – The oven looks very sleek - but the product let us down with the door not closing properly and the program panel being temperamental and now completely stopped working the most needed buttons for selecting temperatures and baking mode.

Ilve is a bad choice stay away people – Not worth buying an ilve oven paid 4000 dollars for an oven lasted 2 years and the technician that came out said it could not be fixed back of oven rusted out and door doesn't seal worst oven ever. DONT BUY AN ILVE YOU WILL REGRET IT.

Worst Quality with Customer Service to match – We have 5 Ilve appliances that were part of our new build, the quality is absolutely shocking. The dishwasher is a 0/10 the ovens 3/10, microwave 2/10 and wine fridge is good no issues. To make things worse the customer service is abysmal, nonexistent, terrible, the worst!! After 10 emails and multiple calls of getting cut off spending hours waiting I still have not had the courtesy of any response.

Terrible Quality – Bought an ilve oven One of their best. Door doesn’t close properly and the touch on and off area is so bad that it takes ages to get the right touch to turn it on and off. First they said they will fix it under warranty and the said they won’t fix it under warranty it’s normal. Then when I complained and made my point they said yes it’s not good but you’ll have to pay to have it fix d. I’ve only had it for a month it’s vost was well over $5500

Worst reliability of them all – Avoid ALL their products! We had nothing but issues with the Stove and Oven, now the microwave stopped working just after 2 years and out of warranty. Show details

Very poor performance – So disappointing. Doesn’t clean first go. Doesn’t drain adequately. Constant drain failure. Coating on plastic components scratches off easily Show details

Ilve oven thermostat overheating (bad plastic smell) - 2nd time in a row! – Our first Ilve oven was installed as a part of a new house build, we picked the oven as it was a decent price and came recommended. After 18 months a terrible acrid plastic smell and smoke fumes emanated from near the thermostat knob. We raised a support ticket, the electrician assigned was fantastic, replaced the thermostat with a brand new one… Read more

and same thing occurred a few months later. Same electrician came out and did some more checks, the internal wiring was a mess and the person on the other end of the line he was talking to said to just replace the entire oven (yep, just replace it). Replacement came, electrician installed it, and two years later, EXACTLY the same thing. I'm putting this down to a design issue. Oh the door hinge also broke off the first unit too, another design "flaw". Overall pretty crap quality, definitely wouldn't buy again. Customer service 3-stars because they did respond, and did organise a replacement (albeit the replacement was just as bad).