Image Blinds

Appalling service, staff couldn't care less – I purchased a huge 54 metre curtain and block out blinds. Image Blinds came out to measure in person twice. I waited 3 months with no contact despite numerous calls and emails from me for my order (was told it would take 2 weeks). On the day of installation the blinds were completely the wrong size. The curtain was the wrong colour and wonky. The… Read more

consultant, Robyn, tried to blame my floor saying that it was uneven. I had to get a spirit level out to prove her wrong. I had to track the company owner down through ASIC to get them to fix everything. The owner sent me a gift basket to apologise for the endless mistakes. It is a shame to see a good company failed by staff who don't care about either their customers of their business.

What has happened to this company? – I am utterly disgusted with Image Blinds. In November last year, we paid a deposit to have plantation shutters installed. We had someone come out to do the measure and quote and were told that the install would not happen until February this year. I contacted them earlier this month to find out when the install was going to happen and I told the… Read more

goods were due to arrive on the 14th Feb and I would be contacted on the 20th for an install date. I let it go a week and tried calling today to only hear the words "Image Blinds is Permanently Closed". The website also says, Permanently Closed. What the hell is going on and where is my money.

Absolutely woeful from day dot – Absolutely woeful from day dot. Had blinds made waited 4 months from quote to installation ie 16 weeks, and I had to fight for completion. After agreeing AND paying the 50% deposit/prepayment required @ $10,000 they increased the total cost to $17,000. An increase of 70%! There were a few red lights proceeding this, and I regret not pulling out… Read more

at this point. It was really really hard to to get the job finished, not what you would expect after 50% deposit/prepayment. They also demanded that I pay the remaining amount before they started the final installation. Beware of this company. I would suggest avoid this company unless you enjoy stress and do not care for good customer service.

Unprofessional Service – They never return calls or follow-up quotes. I had to ring the company twice to finally get them to come to my home for a measure up. I was told they would get back to me. I rang them a week later to find out about the quote, only to be told they do not make the product I wanted anymore. Show details

Buyer beware: do not waste your hard earned here – Consumers, believe the terrible reviews - this is a company that actually blames its customers for its own lack of customer service...staff will expect you to be the expert in blind construction & will accuse you of damaging goods. Do not go near this company if it is the last blind company on earth - it’s not worth the pain. Show details

After sales service – I know it’s been over 18 months since I spent over $6000 on blinds, but only recently went into the spare room to open blinds and happened to notice that 3 of the slates on the vertical blinds were inside out. I will admit this is particularly my fault as due to an eye condition I need to get close in order to pick up some imperfections. I rang… Read more

image and explained the situation and asked if they ever had some one in the area would they mind dropping in, I was told they would call back and was told yes they can do that for $120, so for less than 5 minutes work that’s what I would have to pay. I know it doesn’t seem like much but on a pension it is also I can’t do it myself due to the fact I have issues trying to reach things. Thank you for compassion Image !

Kitchen Roller Blinds – The colour choices and fabric samples were extensive and the consultant was most helpful with her knowledge of design and interior decorating. The various types of roller blinds were explained, and the measure and quote process was a pleasant experience.

Quality, price & service were all excellent! – It is a pleasure to provide this unsolicited review of our experience with Image Blinds. I contacted the company for a visit by a consultant to take measurements and provide a quote for the replacement of six roller blinds of various sizes. Robyn contacted me and was flexible in setting up a suitable appointment time. She arrived promptly on the… Read more

day and carried out the task of measuring very efficiently. Robyn was helpful, knowledgeable and very personable in answering questions about fabric types, colour, installation etc. Before leaving, she provided a very competitive quote for the manufacture & installation of the blinds. She estimated that the blinds would be ready for installation in 2-3 weeks. Later that day Robyn emailed a comprehensive quote giving specifics about the measurements, specifications & cost of each blind. After agreeing to proceed and paying a 50% deposit, the blinds were ready within the time frame provided and Image Blinds contacted us to set up an installation appointment.

The installation was carried out by Justin who was accommodating regarding scheduling a day & time. Justin arrived right on time with the blinds. Each blind was packaged individually with the hardware and wrapped in protective plastic sleeves. Justin completed the installation within an hour - his work was efficient and neat.

Later that day, we noticed what appeared to be a tiny mark on one of the blinds. I contacted Robyn the next day to mention this and was prepared for some hesitancy about dealing with this. With no hesitation whatsoever and without needing to see the mark, Robyn informed me that Image Blinds would make a replacement. She estimated that it would take 7-10 days. Again, within the time frame given, Image Blinds called to arrange a time to install the replacement. Once again Justin performed the installation in a timely, efficient and personable manner.

Our experience with Image Blinds, from start to finish could not be faulted. We were particularly impressed by the cost, quality and service provided. If asked for a rating for each element just mentioned we would give Image Blinds the highest.

I would not deal with them – Janet Kenning came to our home 20/01/2021 measured & quoted, online. (took forever) I received the email quote at the same time. I did not place an order as my partner needed to approve the colour for the vertical blinds. Went to the showroom a week later to select colours, walked around as there was no one in the showroom. Eventually a female… Read more

came down from upstairs, gave her a copy of the quote & asked to see colour choices. We agreed to the colour suggested for all blinds except the 2nd bedroom. Chose a different material & colour, & was told a revised quote would be sent. An hour later received an S.M.S saying the material was not suitable for the 2nd bedroom but some colour & material suggestions would be emailed to us. Did not receive anything so, I rang a week later to Janet who told me the showroom did not know anything about it & did not seem concerned! Very poor customer service, I will go elsewhere

Totally disgusted with Outdoor Shutters cheap Chinese parts – I purchased Aluminium outdoor shutters for our outdoor Alfresco Area 7 years ago. They are now totally useless, the cheap plastic fittings on the end of each blade have disintergrated with the sun. Have been told that it is cheaper for them to be replaced instead of repaired - Image Blinds might be a Brisbane Family Owned Company but they use… Read more

cheap Chinese parts and offer no help when things go wrong. I have other shutters by another Brisbane Company on my coastal property that are much older and have shown no sign of any deterioration. Would not recommend anyone use Image Blinds Outdoor Aluminium Shutters as they are obviously not suitable for the Brisbane climate. Biggest waste of $6000+

13 weeks to fix EXISTING blind (so far) – So far, we are 13 weeks to fix an existing blind and still waiting. Has rendered the front of our home and deck unusable (can’t even open door for air without protection from blind). They don’t return calls without chasing, cancel appts (but take your money before cancelling), order wrong bits. Every contact requires you to follow up. However I’m… Read more

sure orders taken AFTER mine have been installed for Xmas as they were worth more than my job. Clearly no service support when their product needs servicing or parts. Save yourself the grief and don’t buy from this company.

Disgusted with the service – Made an appointment on Friday 27th of March for a measure and quote for some outdoor blinds and I was told someone would be here between 12.30 and 2pm today Tues 31st. By 1.50 I thought I would phone to find out how far away they were and was told no one was coming today and with them looking back at my appointment they realised it was put in for… Read more

last Tues and not today. How you can go back on a calendar is pretty bizarre but there you go. I sat home today for over 2 hours for this appointment and what a waste of time that was. I would never use them after this and I would tell others not to as well. Bad way to run a business.

Poor service - Zero stars would be most appropriate – Aluminium shutters and sliding doors were purchased to enclose a deck. The product was poorly installed with the wrong tracks initially and opening rods on the outside therefore inaccessible. After months of delay the sliding doors were installed without the quoted for flush locks and the fixed shutters are not watertight. After attempting for… Read more

many months to have the correct product installed, and putting up with abusive and unhelpful responses the elderly owner decided that the stress of dealing with this company was too much.

Poor service, deal with smaller company – Company too large, unable to keep tab on delivery. Ordered 2 products, installed first but had no idea about second until rang them. Rather than make it a priority it was pushed to the back of the line, no apology just deal with it.

What is the truth? – Image Blinds mislead the product I was purchasing as Australian made. They lied about devlivery time for shutters from 4-6 weeks to 8-10 weeks. My phone calls were never returned and I never recived an apology. Deal with them with caution and always get promises on paper. Show details

Fantastic product – The company was a pleasure to deal with both during the quote stage and installation. Price was very reasonable, they were manufactured and installed quickly and the blinds look really great. One wand was cut down and another replaced no charge without delay as I wanted different lengths. Most companies charge for this and it was fantastic to get this extra for free. Would most definitely use Image again.

The most awful experience – A totally terrible image! I wasn’t listened to and all the very important person on the other end of the phone did was keep repeating themselves. Didn’t live up to their word and kept blaming the customer, although the customer paid approximately $4,000.00 in advance- bad, bad mistake. Never going back, NEVER! Awful experience and not recommended ever!

Professional service, great quality products, cost competitive – We used Image Blinds to supply our new home with roller blinds, shutters, security doors, external blinds & a privacy awning for our outdoor area. I was concerned because due to work commitments I wasn't able to be on site for the quotation process, but Donna made the process very easy for us. We discussed what we were looking for over the… Read more

phone, she went to the house and provided us with quotes using her experience on what products would work best for the different areas. We then attended the showroom on the weekend and viewed her recommendations - her product and colour choices were exactly what we would have chosen for ourselves. From a cost perspective, we had organised other quotes, with Image Blinds being the most cost competitive. The install process has now commenced as the different products are becoming available and my experience with the trades that are installing thus far is very positive, very professional.

To say that we are happy customers of Image Blinds is an easy statement to make. We have now asked Donna to quote on a further installation and they will continue to be our go-to for any future needs.