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Image Blinds

Image Blinds

2.5 from 13 reviews · View Statistics
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Reviews

2.5
13 reviews
5
(4)
4
(0)
3
(0)
2
(4)
1
(5)
  • Product Quality
    2.5 (4)
  • Return Claim MadeYes (2) · No (5)
  • Warranty Claim MadeYes (0) · No (7)
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Ann
AnnSouth East Queensland, QLD
  • 20 reviews
  • 16 likes

After sales service

published
Product Quality
3/5
Incentivised Review No

Kitchen Roller Blinds

published

The colour choices and fabric samples were extensive and the consultant was most helpful with her knowledge of design and interior decorating. The various types of roller blinds were explained, and the measure and quote process was a pleasant experience.

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The reviewer stated that an incentive was offered for this review

James W.
James W.South East Queensland, QLD

Quality, price & service were all excellent!

published
Product Quality
5/5
Incentivised Review No
Terry
TerrySouth East Queensland, QLD
  • 2 reviews
  • 2 likes

I would not deal with them

published
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
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Shez
ShezSouth East Queensland, QLD

Totally disgusted with Outdoor Shutters cheap Chinese parts

published

I purchased Aluminium outdoor shutters for our outdoor Alfresco Area 7 years ago. They are now totally useless, the cheap plastic fittings on the end of each blade have disintergrated with the sun. Have been told that it is cheaper for them to be replaced instead of repaired - Image Blinds might be a Brisbane Family Owned Company but they use cheap Chinese parts and offer no help when things go wrong. I have other shutters by another Brisbane Company on my coastal property that are much older and have shown no sign of any deterioration. Would not recommend anyone use Image Blinds Outdoor Aluminium Shutters as they are obviously not suitable for the Brisbane climate. Biggest waste of $6000+

Product Quality
1/5
Incentivised Review No

13 weeks to fix EXISTING blind (so far)....

published

So far, we are 13 weeks to fix an existing blind and still waiting. Has rendered the front of our home and deck unusable (can’t even open door for air without protection from blind). They don’t return calls without chasing, cancel appts (but take your money before cancelling), order wrong bits. Every contact requires you to follow up. However I’m sure orders taken AFTER mine have been installed for Xmas as they were worth more than my job. Clearly no service support when their product needs servicing or parts. Save yourself the grief and don’t buy from this company.

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Ian
IanSouth East Queensland, QLD
  • 4 reviews
  • 3 likes

Disgusted with the service

published

Made an appointment on Friday 27th of March for a measure and quote for some outdoor blinds and I was told someone would be here between 12.30 and 2pm today Tues 31st. By 1.50 I thought I would phone to find out how far away they were and was told no one was coming today and with them looking back at my appointment they realised it was put in for last Tues and not today. How you can go back on a calendar is pretty bizarre but there you go. I sat home today for over 2 hours for this appointment and what a waste of time that was. I would never use them after this and I would tell others not to as well. Bad way to run a business.

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
  • Verified

Poor service - Zero stars would be most appropriate

published

Aluminium shutters and sliding doors were purchased to enclose a deck. The product was poorly installed with the wrong tracks initially and opening rods on the outside therefore inaccessible. After months of delay the sliding doors were installed without the quoted for flush locks and the fixed shutters are not watertight. After attempting for many months to have the correct product installed, and putting up with abusive and unhelpful responses the elderly owner decided that the stress of dealing with this company was too much.

Product Quality
1/5
Incentivised Review No

Poor service, deal with smaller company

published

Company too large, unable to keep tab on delivery. Ordered 2 products, installed first but had no idea about second until rang them. Rather than make it a priority it was pushed to the back of the line, no apology just deal with it.

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Chrissy62
Chrissy62South East Queensland, QLD
  • 3 reviews
  • 6 likes

What is the truth?

published

Image Blinds mislead the product I was purchasing as Australian made. They lied about devlivery time for shutters from 4-6 weeks to 8-10 weeks. My phone calls were never returned and I never recived an apology. Deal with them with caution and always get promises on paper.

Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Louise
LouiseSouth East Queensland, QLD
  • 9 reviews
  • 2 likes

Fantastic product

published

The company was a pleasure to deal with both during the quote stage and installation. Price was very reasonable, they were manufactured and installed quickly and the blinds look really great. One wand was cut down and another replaced no charge without delay as I wanted different lengths. Most companies charge for this and it was fantastic to get this extra for free. Would most definitely use Image again.

The most awful experience

published

A totally terrible image!
I wasn’t listened to and all the very important person on the other end of the phone did was keep repeating themselves. Didn’t live up to their word and kept blaming the customer, although the customer paid approximately $4,000.00 in advance- bad, bad mistake. Never going back, NEVER! Awful experience and not recommended ever!

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Kristi V
Kristi VBanksia Beach

Professional service, great quality products, cost competitive

published

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