Trying to rollover into another fund has been absolutely horrendous. The customer service and communication from their call center team is an embarrassment. 5 weeks for a rollover? The care factor even after making a complaint just seems to be non existent.
Warning ⚠️ Do don’t go anywhere near onepath and there policy’s, I myself and hundreds of workings in our union signed up for there income protection and that was quick and easy when they were happy taking our harm earned cash,but when I injured myself and put in a claim that was and is a completely different ballgame.. They aren’t human, onepath will do everything in there power to make sure your claim dosnt go through so be very very careful.I haven’t been payed since December 22nd and these un-human couldn’t care less..
I am making sure our union members get out of this policy ASAP.!!!
ANZ UnHappy Client
I have been with OnePath since 2016 and I urgently need some information before I claim for the income protection due to medical condition. Due to my unanswered calls to my financial adviser, therefore I called claim phone number provided from the website. And, oh my....the biggest of regret by talking to [name removed] in ANZ Sydney. RUDE! I was thinking to cancel all my policies...
Luckily, my financial adviser called. I have changed my mind. I knew that [name removed] has incredible service and happily to assist me with further informations I need. Thank you.
Got a Conscience
Poor returns and fees that amount to thievery.
This is a fund that can post a substantial loss for you 3 years in a row and have the nerve to charge over $2000 per annum in management fees on top of bookkeeping and other administrative fees. My question is if you were given a huge pile of money and your job description was to focus solely on making more money how hard could it be? In general I think super funds in this country are a wrought which is disgusting as they were brought about by our government with the intention of dismantling the welfare system!
Terrible and rude service. High management fees
I was paying way over market investment management fees on my super fund for years. They knew this but did nothing to contact me to let me know. When I eventually wised and contacted them, the product specialist that I got through to said "I agree your product is really old and expensive."
I have been with Integra for 20 years and I am trying to get a cost to roll out to another fund> It seems this is impossible to do until the processing team are doing it!!!!!!!!!!!! How can this be so???
If the cost is too great then I would not do it , but I wont know that until you have taken MY money ??
This is my money, not yours.
I will investigate this further,
Got M.S Whilst insured with them, but in true insurance company form, of course they don't want to
When, when, when? Is something going to be done about insurance companies like one path, lack of transparency in their dealings, deceptive conduct, fine print that you need to be a solicitor to understand. It just goes on and on, they fob you off and have no intention of settling a claim. Never consider income protection with onepath.
Great service and products
I have been with OnePath for about 4 years, (managed funds) and during that time, every query has been dealt with efficiently, statements received on time, and the online portal makes it very easy to print your own end of year tax information. I would recommend them. I am surprised by some of the other comments!
I'm cancelling my work cover policy as I'm permanently moving back to NZ. I'm currently writing a hand written letter as requested, unbelievable. It's 2017! Not to mention needing to certify my identification and filling out irrelevant forms such as deduction for personal super contributions and withdrawal/rollover forms they sent. What the hell? Bad move going with these guys, lucky I never had the need to claim I guess.
Super performance is the # 1 purpose and they don't even get that right
Had my old super split into 2 and rolled half into a Mercantile Mutual deferred annuity about 18 years ago. It went fine for a while until it seemed to be when OnePath took over. Poor service, very poor super performance and poor communication is why I'm switching to Colonial First State.
We've been withOne Path for almost 21 years, way back when it was Mercantile Mutual (MML) and only recently when we requested that One Path roll over our superannuation to another account has there been a major problem. A month has passed and nothing has transpired so we called One Path and they now require the original lodgement documents from 1996. The account number has remained the same during the entire period and it seems ludicrous that we are now required to prove the original transaction. One Path has also issued yearly statements verifying that the account is in good standing. It is a relatively large amount of money, to us anyway, and the loss of it would certainly ruin our retirement.
Calls to One Path from our financial advisor have yielded a bunch of lies and obfuscation. The reason cited to her regarding the non payment was that it was an old policy and needed to be manually closed. How difficult can that be? One Path claimed to us that they'd sent a letter to us regarding the original documents but we've received nothing from them, just promises that it would be paid out.
I would not recommend this company to anyone looking to invest for their retirement or for any other matter. Completely disgusted with their actions.
Edit:. Nearly 7 weeks after asking One Path to transfer the money in the superannuation account to another fund they have finally complied. However, instead of using EFT they issued a cheque which delayed the transfer further.
Don't go with this company on anything they got
They ripped off and they got a bad rude customer service. I cancel income protection with them due to my loan through anz and they still direct debit my account which that money was meant to do a shopping for my daughter :(
Worst Super Fund Ever!!!
Worst super fund EVER!!! Well its been over a year trying to sort out 1 mistaken entry that cost me 11% of my super. hundreds of dollars to accountants running around to jp's signing this and that all because one path put the wrong code on a rollover. Please beware of this fund. one path alright,down the drain.
Disgust - No Ratings
I too have been ripped off by One Path 9 months later they have not paid out. Go to Fair Trade, Ombudsman, ABC, Channel 7, member of parliament and see what happens. Part of ANZ bank and were told to change life insurance and go with One Path because our mortgage was with ANZ - So many discrepancies in policy. I'm suppose to be born 1901.
Widowed and they wont pay out husbands life insurance. Still waiting after 8 mths. All excuses to get out of paying. Now almost bankrupt.
Customer service is non-existent. I rarely request for anything from this mob except to respond to the official communication that they sent every three years for reconfirmation of the data already existed in their database for many years. Upon reconfirmation, there was a mistake from their end on the official documentation. I flagged the mistake and request the correction along with the supporting documentation that they officially sent. Aside from the delays in the reply, they keep asking a number of security questions that I think I should not do since the mistake is clearly on their part. One Path process failed to deliver the required customer service in this scenario. One Path should consider reviewing the official documentation before sending it to me since I wasted time contacting them and getting useless reply.
This company is a disgrace, do not even consider. Worst company I have ever dealt with continuous mistakes. Rip you off all the time with wrong payments.
Just starting to get my super released to me, have already tried to phone but do not get to the person I want, I keep getting put back to a person I have talked to before, now reading this review page it tells me why, with all these negative reviews has any one of you contacted the FOS Ombudsman in your capital city, from what I have read on there site you have already qualified for immediate help, and you can help other people like me that are about to go through all this turmoil, lets band together and fight this injustice that stands before us,
Stay clear of - one path...
Have lost Approx...$ 100,000.00 in a very short time...only to find out i have no Financial Planner at the helm...My financial planner deserted me in 2010....only just found this out after ringing one path.
This is what happens when you ask too many questions...after substantial LOSSES....still waiting for things to turn around...?...as i was told.
this is sheer Theft of your money...how can your super perform so badly in one path....or is it a PATH to Disaster...?
I Hope the Royal Commission Into Banking allows customers to tell their stories....If it doesn't...then our GOVERNMENT IS NOT FAIR DINKUM...
2 month wait for tax statement. Cheap tho.
My tax return is always very late because i have to wait months for a statement from these jokers. If every single other business can generate statements quickly, what is going wrong here? Very frustrating. But their insurance is cheaper than competitors.
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