You cannot cancel your policy.
I had three items insured for two years with insurance for that. I then sold these items and therefore no longer required the insurance. I contacted them via email four times over 6 months ( the only way you can contact them) and received many emails just saying “ yes we received your email, we are very busy at the moment and will get back to you. No, they never replied.
Next, I begin getting another set of emails from them explaining that my insurance was now due to be paid, again I contacted them, no response. In the end I cancelled my dire...
- Verified customer
Peace Of Mind
I originally signed up to insure my mobile device with I4T back in 2017. I unfortunately had been taking a photo over a lookout and accidentally dropped my phone which plummeted a good 40m. I4T awarded the claim and all was sorted, with no issues.
After recently buying a new device, I decided to roll with I4T once again, and after comparing reviews and costs involved with other insurers, I found I4T came out smelling like roses.
All in all, I believe by insuring your device this way, you not only save money rather than use Telstra/Optus/Vodafone insurance, at the end of the day, this company seems to be doing good things offering single item insurance backed by NRMA.
- Verified customer
better than i thought
initially when i signed up i wasn't sure whether this is gonna work out - there's only 3 reviews and they weren't super good, but it was cheap and so I thought $70 a year for a possible protection isn't that bad, plus I always have good case to go with my iPad (actually I already spent more than double of the insurance cost on cases).
Then this Easter, I dropped the iPad and despite being in a case, it hit the rock ground hard and top of the glass shattered exposing innards, I took it to apple they said they need to replace the whole unit and ...it's a whopping $650. I then remembered I had insurance for that (no pun intended) so I raised a claim. First week there was no response. I was worried, but then I was like 'nah give it a few weeks they all respond that slow'. One of the guys contacted me 2 days after. I was able to get it fixed within 3 weeks of the claim. I call that fast.
Slowest Service in the World
Please stay away from Insurance 4 that. I submitted a claim on the 15th March. It is now the 26th March and I have still not received the progress of the claim.
The worst thing is the is NO NUMBER TO CALL.
Worst customer experience !!!
The reviewer stated that an incentive was offered for this review
Take care when considering this insurer
I had a terrible claims experience with this insurer. While they agreed to pay the claim, it took 3 months to finalise it with painful email only communications, many of my emails were ignored and many took days and days to receive a response. I have requested to cancel my policy - that was over 10 days ago and I still have not heard back - yet another example of the lack of service from this organisation.
The below is a trail of my experience:
21 Oct 2018
Claim submitted due to accid damage of one of my mobile devices
22 Oct 2018
Was not the best experience with this new insurer.
I signed up to Insurance4that approx 2 months ago to insure my mobile phone as well as my washing machine. I was glad i did, because it just so happened i was taking scenic shots in Launceston and was leaning over a fence approx 50-60m above the "Gorge" and was bitten by an insect on the back of the leg which in turn made me jerk and drop the phone, down the cliff and somewhere onto rocks below. As I had accidental cover, my phone was fully covered. My phone been a Nokia 6 (Worth around $350-$400). I submitted a claim online as this is the only...way you can deal with this company, and someone by the name of Sunny got back to me, however the most inconvenient part was the fact you have to wait around 24hrs for each reply. As annoying as it was, I was first under the impression that the excess was taken from the insured amount, this impression was given to me by the communications I had received. A comment was made in my email from Sunny stating "Your $150 excess will be collected from Revive Technologies ON OUR BEHALF" To me that means they we're paying the excess. After a week of back and forth emails, I was then told I had to payout my remaining premiums as i pay fortnightly. This seemed fair. I was then advised I had to pay an additional $150 excess. They had already sourced another phone through JB Hifi for $347. This mean't I was up for $226.91 in total. On a $347 phone. My opinion, this insurance is misleading to say the least. However i will be making an official complaint about the misleading emails and the fact since they cancelled the policy they still continue to take money out of the account. For a company which is an offshoot of NRMA, you should be disappointed by this. Definitely not off to a good start! _________________________________________________________________________________________ FOLLOW UP: Received a call from Belinda whom was very respectful and further explained the process. I had also received an email the day before from Sunny giving a full detailed explaination of how it all works etc. I guess the hardest thing about I4T is it's all online and the waiting process can sometimes feel excruciating to say the least. But hey, all in all, respectful service, the issue was resolved to my satisfaction, and the claim was processed without hassle. I know that this is a new branch off IAL (Insurance Aust Limited) which NRMA use as well as others, however with time I am sure this product will suit many, especially since you can insure only 1 item.
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