Jarvis Walker

Terrible customer service – The Jarvis Walker representative in the Dandenong head office was very rude and abrupt. No decorum or respect when it comes to assisting customers of an elderly age. The representative kept repeating 'this is our stance' on warranty; and no ounce of care even when Consumer Affairs rights was mentioned. He even alluded to the fact that we; the consumer; lied about the treatment of the product and how it became to be faulty. Appalling! Rather than issuing a replacement; which would be much less stress for the elderly consumer; this representative expected the customer to repair the faulty product themselves; even though they have no prior knowledge of how to carry out the repair of such a product? How is this even allowed! The stress involved in trying to deal with this matter has been very unpleasant. I do not recommend dealing with this business representative and I offer my condolences to anyone in the future having to deal with them for a warranty claim!