JB Caravans

I purchased a brand new motorhome from J B Caravans Gold Coast. and the warranty experience has been extremely disappointing and frustrating. From the outset, the motorhome presented with numerous defects, a leaking shower, front door strut collapse… Read more

and outside hatch strut mounted incorrectly using flimsy screws, a sliding drawer bottom falling out, a faulty outside light, water leaking into the battery compartment and a complete hot water system failure. This is a new vehicle, and these are NOT minor cosmetic issues - they are basic build quality and safety concerns. Some of these issues remain unresolved despite repeated contact. The delays have been excessive, communication has been poor, and follow up has been inconsistent. It feels like once JB had our money, the urgency to provide proper customer support disappeared. When you spend a significant amount of money on a new motorhome, you expect reliability, accountability, and professional after-sales service. Unfortunately, that has not been our experience. The warranty process has been drawn out and stressful, and the level of service has fallen well short of expectations. Based on our experience, I would strongly urge potential buyers to carefully consider the quality of after sales support before committing to a purchase

Pre delivery checks very poor – Flooring holes not sealed solar incorrectly wired, brake cable rubbing against tyre, cheap batteries, shockers not suited to off road van, all strip lighting had to be replaced, we have had huge costs all extra within two years that we should not have had to endure. Two chargers have been replaced which could have been avoided if pre delivery check had been done. Very disappointing

No Stabilizer Bars Not Satisfactory – Take care when taking delivery of your JB. I was badly advised. When the van was hitched to my Disco 2 the ball weight was so heavy that the tow bar was almost scraping the ground. The workmen then turned my tow bar over, so it was higher off the ground and I was sent on my way; with my front wheels only just on the ground. I then had to make… Read more

my own arrangements to have stabilizer bars attached. This should have been done pre delivery as I believe I was not roadworthy when I left the factory. Staff in Queensland told me they always fit stabilizer bars, so why not the factory in Melbourne.

This is simply not satisfactory.

Dishonest Salesman!!! – I recently purchased a used van only 2 year old, guaranteed it was in excellent condition.When towing van empty it fish tailed madly near causing an accident on freeway.Contacted salesman his remedy was just manually operate trailer brakes!!!!!!Contacted previous owner and found out the problem was there from day one.He told me he was sick of the… Read more

lack of interest in trying to get it fixed and traded it on another van,and low and behold it was the same salesman who sold it to me as sold it new,knowing full well of the serious problem with the van. Beware of jb sales people they prepared to tell you anything to get a sale!!!!!

Very very bad caravans – You can tell everything cheap in the caravans we have bought caravan from this campony I would not recommend to anybody. They caravans leak and having brake problem the stove doesn't work. We have paid $59,000 and many many problems we come cross. Until they sold us the van they were very very help full after the problems started 3 months time we… Read more

spoke the owner [name removed] they are very very unproffecinal and they asked us to pay money to get it fixed when it was still under warranty. We are disgusted I wouldnt not recommend this campony to anybody our other friend also had similar problems. Very bad customer service.

Leaking water stove didint work brake wasn't working

Terrible after sales warranty – Be very careful when buying a new van. We looked at many companies for the last 5 years. Read a review that JB caravans gave great warranty and after sales service. It isn't so we have had problems with our van and can't get anything done been given such a run around. Shame really it has put us off so much after saving and researching for 5 years and then buying our first van. Not a good way to try to grow your sales .

Fitout selection – Michelle and I went to J&B,s factory for our fitout selection and to do a factory tour,the factory was set up ok and tidy for a construction area.The staff were helpful and anserwed my dumb questions,we saw the vans being built from bare chassis to fully completed and everthing looked OK.Then came the time to pick our colours and finishes, the… Read more

selection was huge with just about any colour or finish you wanted, as we wanted bright and easy clean finishes we went with white base and coloured doors and splashbacks .There was a misunderstanding regarding the chassis upgrade from 4 to 6 inch as it was only a verbal agreement at the time of buying but Terry stuck to his word even though it was months before, and that it was included in the sale price.I am still a happy camper and cant wait to take delivery of the van.I will update this review after our first trip.

Best Value Caravan in Australia – Just had our custom caravan made by JB Caravans in Melbourne. Great customer service and a great caravan. Could have found a cheaper option but we thought the quality of the vans they had on display was jb so much better, and they were much cheaper than some of the bigger brands around. We got a picnic table on the van, even though we didn't order… Read more

it (they said it was their mistake so they didn't charge us extra) but apart from that the build quality and price was just second to none. Definitely recommend anyone looking for a new caravan to check them out. Cost, quality, customer service