They Cancelled my flight and will only give credit note
Have flown Jetstar numerous times and never had a problem!
Now they have cancelled my flights and will only give me a credit note. I’ve also lost accomodation costs which I can’t recover as it was Jetstars decision to cancel not mine.
I’ve been on Jetstar messenger for 4 hours and no response.
They have issued me a credit note only.
Avoid them as they take your money then don’t supply what you paid for and will only give you a credit note $822 loss plus accommodation- very unhappy Jetstar!
Avoid at all costs
I have been struggling to get my flights to home for many weeks due to COVID-19 situation. They cancelled my flight (connecting me to the only flight back to home) without any notification less than 24 hour before the departure! They told me my chances are to book another flight for over half of the price to a flight which will probably also get cancelled. No refunds. You cant get through any phone lines What an unprofessional company , avoid!!
A rip off. Boycott them so they go out of business.
Booked a flight from Sydney so my brother could attend a funeral in Darwin. He is in Sydney and on a disability pension. Right from the get go he got daily emails encouraging him to cancel due to COVID 19. The words voucher and reimbursement were used. He elected to cancel under the understanding that a refund would be provided. That’s what reimbursement means to him. Then of course they state a voucher is coming. He doesn’t want a voucher. He’s on a disability pension and can’t afford a holiday and he has missed the funeral. Complained to ACA ...who stated he was ineligible as he hadn’t complained to Jetstar. The information provided to the ACA was provided to Jetstar who responded via some hack by claiming the flight was going ahead and that he’d elected to cancel so voucher only and no refund. Nice little racket between the ACA and airlines huh. We will complain again to ACA and Consumer Affairs and to every media outlet in the hope that one of them takes up his story as we know thousands of people are ripped off by Jetstar every year. In the meantime, I urge people to boycott Jetstar so they feel the heat AFTER the COVID 19 pandemic. Don’t fly with them ever or any airline that exhibits such mercenary and poor corporate behaviour. They are a disgraceful rip off and as consumers we determine their future so boycott them forever until they get the message and/or go bankrupt and cease flying. We will start a Facebook page shortly adverting to Jetstar and seeking enough numbers to lean on these grifters to provide refunds and spread this across social media and heritage media outlets. They are rotten to the core.
Terrible customer servie
We booked our flights with Jetstar for more than 50 people. Due to CoViD19, Australia closed borders to QLD unless it is essential. Also requiring travellers to self isolate for 14 days wether we show symptoms or not. WE WILL ONLY BE IN QLD FOR 5 DAYS!! I am a healthcare professional and it is only right and responsible to cancel our trip. I could be exposed to Covid 19 therefore, I am practicing social distancing and also encourage everyone in my group to do the same at the moment. Yet!! Jetstar refused to refund our money blatantly and only o...ffer vouchers, total is worth over 18K worth of flight tickets. With the economy at the moment and due to Covid 19, my friends has been laid of work and the refund could help some family at this stage. Again! they blatantly refused us. Compassionate and being safe is definitely not on their list, only money. Not at all reflect their values. Will never travel with them again!!
Last night i was seated between two men and therewas used mask at the front of me. After everyone seated i moved to front seat with nobody at all 3 seats for health relate esp this Covid19 time. A thin blond hair staff came quick said "did you hear PA!" i said no sorry. She told "move back to your seat!!" i like... Ummm.. Didn't you have little bit of manner to speak with a customer or ask why do i have to move.(cause you not clean the seat from last passenger!! Its hygienic reason.) after i moved back, more than 15 mins before all staffs gave safety instruction so i dont know why she pick me to cranky about??? All others staffs been very kindafterward though
NO BANK REFUND
Booking from Darwin to Brisbane was cancelled due to covid-19. This was booked a month and half ago.
READ !!!!!! I am truly disappointed because insurance was not refunded back and had to be requested seperately. BEWARE!! PLEASE first refund your insurance via call or email before cancelling your tickets otherwise they will no longer see your insurance policy number that is needed and be provided to get refunded.
I am a frequent flyer of Jetstar. But they did not provide these points before requesting refund.
NO REFUND BACK ONLY VOUCHER.
Can't get the credit voucher as offered by Jetstar.
Been trying for days now to get a credit voucher for my upcoming trip to and from NSW (as offered to me by Jetstar). I am so annoyed with Jetstar - have been following the instructions on numerous occasions to get the voucher without success and keeps telling me I have to pay $70.00 to proceed - like WTH. If this isn't sorted out by the deadline of the 31/03/2020 and I lose my money I will NEVER use this company again. I would like someone to contact me to sort this out - I've even tried their chat/help line without success. Saying I'm disappointed is an understatement! Just give me what you offered!!!!
Managing my booking
I am unable to change or cancel my booking through manage booking option. I also couldn't contact the customer care. Jetstar should have been customer friendly in this COVID-19 situation instead it is stealing customers' money.
You complain - literally - when it comes to Jetstar. I tried to contact them about them owing me a refund not a voucher as they promised me. Can’t find an email method. Tried the chat method. They are too busy. Tried the complaint method. Takes you to the chat method.
Then I found the on-line assistant method. Great! Only it tells me that my booking reference is not recognised ........ that is because jetstar cancelled the flight and the booking, promising to refund me the money.
Dreadful airline with dreadful staff. Avoid if possible. Slugged an extra $65 for baggage being slightly over 7kg and not being checked in, irrespective of the total weight difference to the plane (nil). There was absolutely no sympathy when it was explained there was no return QANTAS option where the 7kg weight limit isn’t an issue. If it isn’t a technical issue, then it is obviously just an opportunistic cash grab.
very disappointed how they are dealing with processing refunds. No communication at all, no phone call, no email. It’s been 6 days and still can’t get in contact with them
Very Bad customer service.
I was at the Gate and one of jetstar staff member asking me to pay extra money for extra carry on baggage.After long conversation I paid $65 but still she made a decision to kick me off and not allow me to boarding at all.Just because she doesn’t like my arguments,My argue was why nobody weigh my carry on baggage at check in time?At gate they ask me to pay extra $65 which is huge for extra 3kg carry on baggage.It seems to me their policy made to get more money from customers.She been helpless to me and immediately called to the security and sh...own me her power.I never recommend anyone to fly with Jetstar.My wife is seek and waiting me at home.Just because of that lady ego,now I have to stay whole night at airport.I ask for her ID but she ignored all the time.So as a customer Non of the things favoured me.Call centre answered me after 1hr.Live Chat option useless.Servicewise they are very poor.I will never use their services.I didn’t get refund.
- Verified customer
Terrible!!!!! Would leave 0 Stars if I could!!!
Have someone call me URGENTLY!!!!!! My partner and I flew to Avalon VIC from Sydney this morning, landing at 8.15am, and my bag was left by your staff in Sydney. I still have not received my luggage to my hotel. This is not acceptable!! It was my partners birthday today, his presents were in my bag, as well as both go our belonging for our trip. We both had to go out and buy clothes and toiletries due to your companies incompetence. (We will be compensated for your companies incompetence). Even at the quietest time, you can’t get it right!!! E...nsure someone contacts me urgently. I believe a flight landed in Avalon at 8.05pm tonight, that SHOULD have had our bag on it. NOTE! There were also MULTIPLE flights from Sydney to Melbourne today after ours and still no bag! Contact me now! This is a joke. Kobie Midson
Good response for a budget ticket
Jetstar allowed us to rebook a new fare without penalty in 6 months time to avoid the current crisis. I had to wait about 50 minutes on the phone to speak to someone but I can only imagine how many people are ringing at the same time. I think they are doing their best in this horrible situation.
Fly another airline
Jetstar are really an appalling airline. It really is false economising, for the small amount less than Qantas & Virgin you pay in other ways.
Let us be a warning to you - fly any other airline other than Jetstar!!!
Rip off and horrible customer service
Rip off would not recommend this air line. I paid and bought extra 15kgs for my flight when I went to check in I was told to go to the gate. When I went to the gate they told me that my bag was 9kgs which is 2kgs over approved limit. (note: I still had 15kgs that I pre purchased) the women at the gate was rude and didn’t listen tome cut me off and said I had to pay $65 for the 2kgs. This was a 6am flight. horrible customer service and this is how they make money by ripping people off. DO NOT recommend and will not be ever using jet star.
Lack of compassion corona virus cancellations
Booked a flight through flight center for 9 to Sydney return to Melb for a 15 day cruise,
After spending 3 hours on the phone,was finally told by a consultant,we don't give refunds or credits and we would have to use the flight which is 1 week away,where do people go when there is a world wide pandemic? The I don't seem to care consultant could not tell me,we got credits or refunds from,the cruise line, motel, car parking,
And even the travel insurer, why are jet star the most incompassionate company that
I have ever dealt with?Well next time I wont have a problem giving virgin the $1700 +that
We can kiss goodbye for using Jetstar
Ground staff threatened to call the feds when I wanted confirmation about if my daughter would sit near me on a new flight when they canceled our original trip, the ground staff were rude not helpful and couldn’t confirm anything. Will never fly them again
Why I will never travel with Jetstar again
SYD-BRIS JQ814 10MAR20
I will never fly Jetstar again! I will also tell all my friends & every opportunity on SM to let everyone know
what a POOR excuse for an Airline that Jetstar really is!
It started with check-in and Boarding. We had used our home scales to ensure our carry-on Bag was <7Kgs.
We were 1Kg over. We were pulled up and extorted of $65 by the gate attendant. The attendant was so busy extorting the money from us that she forgot to scan our boarding pass. We were then accosted on the aircraft by the boarding
staff saying that we shouldn't be there and asking to re-check our boarding pass and drivers licence.
Other passengers had similar experiences and another passenger was asked to leave the aircraft after boarding; ...when she refused a fracas ensued. The aircraft left the gate an hour later than it should have due to the Fracas caused by the concentration on extortion of more revenue by the gate staff instead of doing their job of enplaning passengers professionally and courteously.
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Questions & Answers
Are you all undisciplined arrogant excuses for humans that make up the team or is it just a small number intimidating those that actually deserve jobs. So police for example stop collecting revenue to make a point, teachers give 3 months notice so it can be done orderly, train and boat teams used to stop collecting fares and checking tickets - shall I go on.... You dont have to be smart to be thugs and thats what they call people who go along with holding innocent people to ransom so you can advantage yourself. So my question is, is that how you want the public to see you everytime you walk around in a Jetstar uniform? If not get rid or the people that would subscribe to these standover tactics. Just think - stopping your money grab exercises with luggage, poor quality food etc would have scant a financial message to you employer and you would have actually had the public supporting you. Not now, you left children crying, holidays these people have scrapped together for age ruined, people in wheelchairs for hours that couldnt even hold their heads straight, frightened and exhausted elderly purely wanting to seed their loved ones again - unfortunately in some cases for the last time, people with weddings, funerals to go to. Are you proud and dont blame Jetstar - you did this - and people hate you for it.
How can you justify charging 60 dollars at the gate for a few kilos of hand luggage? It makes your customers feel held to ransom and I know I will never fly with you again.
Instead of my Cabin Baggage and Handbag, may I take a Flower Arrangement on board
Measuring 30inches (h) and 15inches (w)
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