Never fly Jetstar
I've been travel for years and especially with Jetstar but no more the staff where rude disrespectful and do nothing to help elderly people. The changed gates 5 minutes to board. I had to push my mum in a wheelchair and was hard as I'm dealing with a hernia.
To top it off they cancelled our flight and saying it was an act of God and but when at gate 25 they gave our plane away. Jetstar said cancelling our flight was an act of God on Monday night but after speaking to friends in Sydney it wasn't that bad..... funny enough Qantas took off 20 mi...nutes before our flight. I spoke to someone I know in Jetstar n found out they had no plane for us and Jetstar still forced it's customer to pay for there own accommodation. One poor man said he had no money as he didn't get paid for another 2 day n he would sleep at the airport they said no he said toilets they has the same response the poor man had to sleep imbetween the hire cars and looked sick the next more.... All in all Jetstar are definitely not the airline you want to travel with
If I could give a 0 rating I would.
I fly fairly regular for work and Jetstar continues to disappoint.
Flights are consistently delayed, todays flight causing me to miss my daughters swim carnival. The flight attendant stated its not late enough to make much of an impact, missing the care factor for the customers who are in the waiting room.
What is considered as customer impacting?
I would have thought anything outside of the original departure time.
Then as we wait for a delayed flight, Jetstar looks to revenue raise, walking around charg...
i kick myself for booking with them again
My flight today was cancelled with a few hours notice and the only options are to travel tomorrow. It cuts your holiday short and adds hours of extra travel for my toddler. I have had issues with this airline before and I wish I had not booked with them again!
Poor customer handling
My flight was cancelled due to technical issues. That's OK and all, but their handling of the customers was very poor. Customers were left stranded in the airport, no explanation for refund process or transfer to the next flight, so I have to book another flight myself. Applied for a refund and it's not been solved for 2 weeks. Refund application is tricky as you have to ask 'Jess' and live chat was not helpful either, so slow and waste of my time.
Never Fly Jetstar
Never fly with this appalling airline. I have flown with Qantas for 35 years, and only once with the Alan Joyce created Jetstar. Last Saturday night, the Sydney / Melb JT flight was cancelled after a 3 hour delay. Jetstar did not offer a rescheduled flight that night, instead telling us 200 passengers to go rebook for the next day. They herded us down the terminal hallway like cattle, kept us waiting another 2,5 hrs as just two attendants rebooked the 200 passengers. The total delay saw us finally get into a hotel room at midnight . Alan Joy...ce created this mongrel airline, and so doing, he is destroying Qantas customer base. I will never travel on another Qantas domestic or international flight, until this man and his Jetstar creation are consigned to the garbage bin! M
Don't fly with these airline they will leave you in tears
It doesn't get any better than this we have cancelled the flight due to pilot illness good work way to retain customers. If you fly with them you too run to risk or being succumbed to their mercy and it will end in tears for you mentally and finically
Sale fare debacle
I decided to take advantage of the Black Friday sale to book a return trip.
Three times the system crashed with an error message. Each time it crashed, the fare increased. I decided to complain via Jetstars on line chat which appears to be the only way to contact Jetstar. Over an hour on chat with someone from overseas that couldn't understand my complaint. The respondent advised there are limited seats on sale fares but as I explained, the same number of seats were still available, it was the Baggage component that increased each time the system crashed.
I eventually found a phone number for Jetstar to complain & couldn't understand the person on the phone.
This wasted several hours of my time with no apology from Jetstar.
Dirty planes, awful service, uncomfortable seats, not even cheap
At the gate fine of $65 for an 8kg (rather than 7kg) carry on total including my small handbag. Comparable fares with Virgin include 23kg check in allowance. Plane was filthy with potato chips ground into the carpet. Gates tend to be the furthest away at the airport and they'll charge you for anything from selecting a seat to sneezing without permission.
Payment for extra luggage at the gate
I think this is just a terrible airliner. We were made to pay $65 at the gate for a carry on that weighed 2kg extra. It felt like the staffs were being payed an incentive for every extra fee they brought the company in penalties..
I do not see any customer loyalty from jetstar.
It would be great if all their staffs could take a customer service course.
Felt ripped off!
I had 20kg of hold baggage booked but decided to take my bag in as cabin baggage. However, the total weight of my cabin baggage went over 7kg. They charged me $65 at the gate. Won't fly with them again.
No compensation plans for cancellation flights
Flight from Sydney to Gold coast. We planned a 2 nights getaway for a girl friends 40th birthday. Jetstar cancel on us reasons being bad weather, they offer replacement flight the next afternoon. But whats the point in that when we already booked accommodation, car hired...etc
It gets worse when we were offered vouchers refund not cash, after this experience I won't be flying with Jetstar again so what's the use of your voucher?
However we managed to fly that night with Qantas cost us extra $390/each which Jetstar never compensated.
One question Jetstar cancel because of bad weather then how come Qantas was still flying?!? Never fly Jetstar, unreliable they will mess up your schedule & you'll end up paying more.
- Verified customer
Cancelled flights but will not refund.
Jetstar delayed by Sydney to Brisbane flight by 2 days, through repeated cancellations and rebookings. I finally got to Brisbane 36 hours late, then, when trying to return to Sydney 2 days later, they again cancelled, rebooked, cancelled again... offered me another flight to a different city 26 hours later again. So I asked for a refund and was told that was possible. I booked and flew with a different airline within a few hours. When I applied online for the refund they said it was not possible because the cancellation was due to weather. Jetstar is refusing to refund the money I have paid for a flight which they cancelled.
12 of us were flying to a funeral with 24 hours notice. While booking the flight they hiked the prices, and we all ended up paying $70 more each. It gets worse.
The flight was then cancelled. They didn't seem to think this was a problem. They offered us flights 2 days later, and no refund. We begged, asked for anything, asked to speak with Qantas. They didn't care.
We went to Qantas and they took all 12 of us on a flight the next morning free or charge.
Jetstar services are going down by the day. You spend so much money to books flights with Jetstar and they have zero idea of customer service.
I book a ticket for my mother and she gets a seat assigned for row 3 and later to accommodate a wheel chair passenger they move my mother to row 35.
For wheel chair jet star should have made adjustment before and not on the spot. And moving another old aged passenger to 30 rows behind is not done.
Seriously jetstar you need to get your services done right. #jetstardramas
Beware transit requirements between flights on Jetstar domestic
Booked domestic flights from Hobart to Gold Coast with transit in Melbourne. This was done under one booking reference and we assumed (as you do) that we would be booked straight through from Hobart to the Gold Coast. At no time during the booking process was it indicated upfront and clearly that we would have to collect our luggage, recheck our bags, get another boarding pass and again go through security process in Melb. At check-in in Hobart we were told its in the terms and conditions and on the itinerary- my bad I didn't read the t...erms and conditions (but really, who ever reads them all?) but saying its spelt out on the itinerary is a cop-out - you don't get that until after you have booked and its too late to change your mind! I've said this before but this time I'm done - Never again Jetstar- while flights may seem cheap, the lack of transparency and subsequent inconvenience is not worth it. Should have worn my joggers -remains to be seen whether we make the second flight on time - Hobart to Melb already running 10 minutes late.
Horrible service and will rip you off with carry on luggage. Their scales are not correct and then charge you last minute fees arguing they weigh more than they do
Worst airline of all time
Third flight on Jetstar in 3 weeks. I dont think they know themselves when they will board/depart. They keep making expected departure times announcements and keep missing them multiple times every time.
Swore off flying Jetstar 12 months ago after three delayed/cancelled flights one after another. Had no choice this time, and - yep, delayed by 3 hours out of Sydney this morning. The reason this time....as usual..."crew requirements". Likely Jetstar speak for "flight half full, decided to pull it". Should've known better - a triumph of hope over experience. Never again.
Given a Park and Fly Deal, but it was cancelled after payment was made
My parents were given a park and fly deal. However two days before the international flight, Jetstar said that they were unable to fulfil the park part of the deal after my parents have paid. This has caused a knock-on effect as my parents do not live in the same city as the city of departure for said international flight. So in turn, I have to cancel my plans and drive my parents as there are no other alternatives.
Their flight isn't a holiday trip, it's for business. Yes, they are frequent flyers in business class.
How they treat the customer
This was happened last September, middle of the week the customer service, they do not have a quality service, one of the staff she told me to run and I might gonna be late so I did run until I reached the gate for my flight that time but it was just closed already a few minutes ago they said the other staff told me to go back where I check in I said its fair bit away I asked them to reconsider to call them so I can get into the plane but then no chance to get in, she offered for another flight but I cant stay back til tomorrow, that is why I w...as asking her some help anyway, she told me back "It is not my job to assist for only 1 customer from 350 customer, so I was shocked the way her responses probably is not her job to do that but just saying maybe they can help me and I asked if they a complaint form she told me just go to online and I will tell them you are late..yeah she might right but the way she treated the customer is not a good way. Hope they can improve their quality of service.
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Questions & Answers
How can you justify charging 60 dollars at the gate for a few kilos of hand luggage? It makes your customers feel held to ransom and I know I will never fly with you again.
Instead of my Cabin Baggage and Handbag, may I take a Flower Arrangement on board
Measuring 30inches (h) and 15inches (w)
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