We paid a staggering $5,270 AUD (including one luggage)for return tickets (2 adults, 1 child) and received shocking service. When we asked for water, the flight attendant claimed her bottle was empty, yet immediately turned around and used it to serve the row behind us. When a fresh bottle arrived, she ignored our second request. After an hour,… Read more
another crew member approached us to buy food. Desperate for a drink, we bought items assuming water would be included, but the attendant ignored our third request to focus on making other sales. It took **two full hours** just to get a single cup of water.
The issues are systemic. On the leg to Bali, the lavatories were terribly managed with massive lines (1 lavatory for larger group) and so congested you couldn't stand up straight. Older reviews prove these issues are constant. Jetstar won't change due to their monopoly, but they have officially lost future business from me, my family, and my friends.
I recently returned from South Korea . I was genuinely disappointed with the airline experience. I was travelling on a group tour with TripADeal. If I had known in advance that the flights would be with Jetstar, I honestly would have reconsidered booking this particular package. My first concern was the onboard customer service and meal… Read more
arrangements. Throughout the flight, I felt that passengers who had not pre-booked meals received very little attention from the cabin crew. Each time I wanted to purchase food, I had to wave someone down and ask to order. After quoting me the price, I had to explain that I was travelling with TripADeal and believed meals were included. Only then did the crew check their system and confirm that I had a $15 meal voucher.
This raised two questions for me:
Shouldn't the cabin crew already know which passengers have meal vouchers or meals included before the flight begins, rather than requiring passengers to explain this themselves?
Why is the meal allowance only $15 on an international flight of more than 10 hours?
What surprised me even more was that the onboard menu appeared to be exactly the same as the menu offered on Jetstar's short domestic flights. For my $15 voucher, I received a small beef lasagne, approximately 6 inches by 4 inches. That was the entire meal. There was no dessert, no complimentary soft drink, tea or coffee, and nothing else included. If I wanted anything additional, I had to purchase it separately.
For a long-haul international flight of over 10 hours, I found this to be extremely disappointing. Over the past 15 years I have travelled internationally with many different airlines, and in my experience, full-service international carriers generally provide two complete meals, together with complimentary tea, coffee, soft drinks and, in many cases, alcoholic beverages. By comparison, Jetstar's meal offering and overall onboard service fell well below what I would reasonably expect on an international journey of this length.
My second concern was the repeated flight delays. Our flight from Incheon to Sydney was delayed, and the connecting flight from Sydney to Melbourne was also delayed. In total, the delays added up to approximately six hours. From speaking with other passengers, I understand that those travelling onward to Brisbane experienced similar delays as well. While I appreciate that delays can sometimes be unavoidable, the overall experience was frustrating and added unnecessary stress to the journey home.
Jetstar is the most incompetent company when it comes to dealing with handicapped people I will never fly with these crap again the caused me so much drama mentally and with my disabled spine as soon as you are out of the plane smiles and care is gone Show details
Reviews with attachments
- +1
Don’t fly Jetstar – We flew Jetstar flight 57 to Bali in December 2024. The flight was supposed to take off at 7:20am AEST and was delayed until 8:30am. Then they boarded everyone and we sat on the plane in the airport until about 9am instead took off at around 9:05am. They did not tell anyone why it was delayed. There was no inflight entertainment and they turned… Read more
off the WiFi, and also the meals were expensive. Since the flight was delayed, we missed our ferry over to Nusa lembongan and had to wait another 3hrs. We definitely don’t recommend flying Jetstar, even though they’re cheap it’s probably not worth it. Also the baggage reclamation was slow.
Great – Just had two very comfortable flights to Vietnam return from Melbourne. Flights JQ63 & JQ64. Staff were very pleasant and we all thought the beef lasagne wasn't bad. The return flight was held up for a while because of a technical issue and we were worried that we might miss our next flight to Canberra with Rex. The pilots did all they could to… Read more
make up for lost time which meant we spent 30 minutes less on the plane trip. There were 6 of us including two grandkids 7 & 10. I've flown 14 times in the last 12 mths. Over half of these have been with Jetstar and I have had pleasant experiences with all flights. The same 6 flew back from Japan last April 2023 with Japan Airlines and we all agree that the flight with Jetstar was more comfortable, go figure? They were both overnight flights as well. If Jetstar keeps this up we won't hesitate to travel with them.
Air Regressive – Got on a Business class seat Melbourne to Singapore in July Waited 7 mins in a supposedly priority queue. Met by a grumpy tense looking staff,who wanted to see something Singapore immigration requires but he isn't sure what it was.After 5 mins realised it's the vac clearance email. There was no smile.Boarding was a disaster. Change of departure… Read more
gate was made about 40 mins before departure no announcement though. (That gate was to be used by Air NZ ).So passengers waited at the wrong gate ,till the Air NZ staff were kind enough to announce Jetstar passengers are to use other gate.Arrived at this other gate,so small, passengers were spilling out to the corridors. Board time chaotic, no signs, no proper announcement just a crew shouting which was still inaudible. Business class passengers at corridors board same as anyone else. The 1 star is reserved for the few air crew who did well. Back 16 years ago, in Brisbane,when I was annoyed a they changed my selected seat..I was told to Hold my Horses 10 years ago I sat in the wrong front seats at the gate,I was told of by a ground crew who sounded like a prison warden END OF STORY!No more !
I have always fly with Jet star all the time, from Perth, Sydney, Brisbane, Adelaide, Melbourne. From Check In to Arrival at the destination with effortless Travel. I even made friends with cabin crews and pilots for that matter of how the flight was superb. However, Today, i had o drop off my sister and brother in Law from Sydney airport … Read more
arrival in to Nadi Int Airport this afternoon.. To be Honest Arrival into Sydney Terminal excited when greeted by the lovely Lady who was at the front of the entrance into the checking In line. And when we reached the counter we were served by a lady and i believed who was a Muslim and her name was Raima or Naima and was a very tentative Listener but not very helpful at all. I had prepared the luggage to suit the 3 suit cases totalling up to 47 kg per passengers. Eventually upon calling on line to ask the previous day, the lady that Served me was Chin ron the call Centre i believed, said that it was okay to combine the weights of both passenger into three luggage as she said it was okay to do so. We arrived at sydney airport this morning with the same arrangement that was approved bu Chin on the phone the previous day which was on Monday the the 25/05/2026. Cut the story short, the lady that served us kept aying that we were over the weight and had to pay or buy two plastic bags and take out 1 kilos and pack it in this two plastic bags... which we did not intend o do. As first we cant buy anything else and secondly, why when they both have a total of 94 kilos in total was what i purchased on their behalf through the phone. They arrives into Nadi only to find out that the three suit cases did not arrive at all his afternoon on their flight... and whats worst was, my brother in law was on a wheel chair with Dialysis, heart problem, asthmatic and stomach cramps when he is stressed out and also missed his medication. One of those suitcases has all his prescriptions and medicine and pills and his sickness depends those suitcases thats did not arrive into Nadi Airport in Fiji this afternoon. I made another call as they called me from fiji stating that none of the suitcases arrived and. He needs his medicine (pill) upon arrival.. which did not happened as expected. So i made calls and only to be told that it will take a whole day for the investigation. I am totalling against this procedure, especially when you fully paid for the services and it was not executed and delivered as expected. My Brother in Law life is in The Jetstar's Jurisdictions as you know that the suitcases was not uploaded into the aircraft and you should be transparent with us and tell us openly rather awe realised it upon arrival nothing was uploaded from sydney. SO I LETTING YOU KNOW THAT BECAUSE OF THIS SERIOUS CASE, I HAD LODGE THIS INCIDENT WITH MY Lawyers and THEY WILL BE Contacting THE JETSTAR LEGAL REPRESENTATIVE...REGARDING This issue.
i bought club jetstar to make my life easier, but i was unable to login for a week- tried probably 40 times over and over, and when i asked to book tickets through the jetstar customer service agent for the same club jetstar price, it was like pulling teeth. they also gave me no compensation for the mess around- and were so reluctant to help… Read more
offer any compensation. the customer service agent who helped me was lovely, but i could tell that her manager was probably refusing every request i had. the company itself just refuses to take accountability for its errors and offer any real compensation. I ended up getting the club jetstar price through the agent, which took 2 hours of back and forth, as they were wanting to charge me 200 dollars more- and i ended up not getting any compensation at all for me not being able to log into my club jetstar- i know you get what you pay for but, jeez, jetstar is just the crack dealer i want to be done with- but cant quit cause its cheap :/
I will NEVER fly Jetstar again. We flew internationally to Bali return in March 2026. The aircraft was a Jetstar A321LR (neo) and it is undoubtedly the WORST plane I've ever experienced. There’s so much to say that bullet points are necessary: 1. Grumpy ground staff at check-in (as always) 2. The aircraft brings a new elevation to the word… Read more
‘cattle class’. The seats are cramped and skinny. They are as thin as a wafer biscuit (see photo), so you can feel the knees of the person behind you digging into your back! Imagine, 6.5 hours of your seat being pushed and shoved from behind because a tall passenger behind simply cannot fit comfortably into the reduced space provided. 3. Not even an attached headrest, let alone a pillow or blanket for a 6.5 hour overnight flight from DPS. No reclining either, just 2 inches and no lumber support at all. Some airlines using these planes do have a headrest, but NOT Cattlestar. 4. No entertainment screens, and of course, the proposed ‘paid’ entertainment and internet package was ‘down’. 5. Food - is that what you call it? It was inedible. It came in a brown, cardboard box, heated up slop. I asked the steward if he would feed this to his dog and he just shook his head! 6. Flight departed at 10.20pm and it was due to land at around 7.40am. We had booked an egg and bacon roll, assuming it would be served before landing for breakfast, but no! It was served at around 11pm, just after take-off. I asked if we could have it later as we’d already eaten dinner and was told no and the roll was unceremoniously thrown in the bin. 7. After 6 hours of ‘hell in the sky’ the trolly rolls out again offering tea, coffee, juice or water. My dry mouth and blurry eyes greedily awaited for my turn to get the much needed cup of coffee, only to be told that there was a cost of $5! But hang on, coffee if free on Jetstar, right? And remember, this is an international flight. But no, the hostess could not be persuaded to give me a free cup from her watered down jug poured into a paper cup. I couldn’t believe it. If you’re going to charge $5 for a coffee, then at least make is a cappuccino! I’d accidentally left my credit card in my checked bag and I only had cash on me, which of course, cannot be accepted, so the ‘cattle’ must sit and suffer in silence.
Summary, I suggest you do everything you can to avoid flying on the A321LR (neo) on an international sector. It might be ok for a short domestic flight, but absolutely not suitable for anything more than that. And one question? Why can’t the staff crack a smile anymore? Is it part of their training to intimidate the cattle - oops I mean passengers? Or are they just so unhappy in their job that they find they have nothing to smile about? Remember, this is supposed to be the ‘hospitality’ industry, not a cattle farm, although, I actually think that cattle are actually treated better and certainly fed better. Shame on you Jetstar.
Horrible,seats cant even recline,flight attendants were being loud and rude to kids,gave me food poisoning,and for 7 hours straight. Lasagne was given one my first flight to Manila and the next flight back to Perth,salty,somehow stale and gave me food poisoning. Show details
Review of Jetstar Flight JQ64 – 31 December 2025 I recently flew on Jetstar flight JQ64 from Ho Chi Minh City to Melbourne, and overall it was a mixed experience. The flight itself was a bit turbulent, which isn’t the airline’s fault, but it didn’t help given the already limited comfort on board. There was no complimentary entertainment… Read more
available, and even basic things like movies and food required additional payment. For a long international flight, this made the journey feel longer than it needed to be.
The seats were quite uncomfortable, offering minimal support for such a lengthy trip. Boarding and disembarking were also inconvenient, as both involved using stairs and being transported by bus, which added to the overall discomfort. Even though the pilot managed to arrive on time, the stairs took a while to arrive after landing, causing further delays and frustration.
On a positive note, the standout part of the flight was the excellent service from the flight attendant, [Name Removed]. She was warm, attentive, and genuinely helpful throughout the journey. Her professionalism made a noticeable difference and was easily the highlight of the experience.
Overall, while the flight had several discomforts, [Name Removed]’s exceptional customer service was a bright spot in an otherwise average journey.
Wow Jetstar. You’ve done it again. JQ9 from Brisbane to Narita was cancelled yesterday (9/12/25), And you’ve dragged the same plan back today (10/12/25) which was suppose to leave at 10:20am and is now delayed until 1pm because of further technical issues. This happened to us not so long ago travelling back from Bali to Brisbane. And after making… Read more
us wait in hope for hours the flight was cancelled. Feel like this is what will happens again today. Terrible service and certainly two strikes and we are out this time. Would never fly with your company again.
Find out how Jetstar International compares to other International Airlines
Know better, choose better.
Over charged luggage fees. Incorrect weight recorded. charged us 31 kg but real weight was only 25.4 kg Show details
Jetstar is the worst airline, CHEAP and unreliable, outbound international flight was delayed for 8 hours due to engineering issue. Inbound international direct flight was cancelled at short notice. We are a family of 3 with the same booking, they put me and my two young children in different rows far away! Also they are money hungry monsters who… Read more
wants to suck out every dollar out of you, you have to pay for food, for selecting seats, excess bag we had to pay for $110 at the gate in Sydney, even after taking out a pile of stuff from our luggage, the 40s Aussie lady wouldn't let us go for 0.3 KG of excess or the door will be closed and they will offload us, my children were crying. It was so much stress for us. NEVER ever fly with this bloody monster again!!!
Simply too unreliable too often! The age old excuse of ‘engineering issues ‘ is becoming so boring. Show details
Latest follow-ups
"Operational Problem" Letter from Jetstar CANNOT BE EVENTUATED! Due to the cancellation of their international flight from Singapore back to Melbourne, Australia I was greatly inconvenienced by it. The soonest flight that I could book was 4 March… Read more
(3 days inconvenienced).
This delayed departure for home had caused extra expenses such as hotel, transportation and daily expenses incurred.
I contacted my Travel Insurance company (Freely Travel Insurance) to lodge a Claim. Freely would not accept a general term for Operational Problem to seek for compensation.
Hence I contacted Jetstar by phone on 12th & 18th requesting the specifics of their Operational Problem letter. To my surprise on 24th I received an email informing me my request was closed.
I then followed up via phone on the same day, 24th then Jetstar reopened my case.
I am in shock today, 25th I received an email from the Resolution Team informing me that they could not help due to specific legal reasons.
I find Jetstar were denying their failure in providing their promised service - transportation of customers.
In addition, my siblings had stopped using their services as Jetstar failed numerous times in rendering their services. I will be joining my family too!
Follow-up · Jetstar replied to me with Firm Answer stating Due to their legal reasons they DO NOT SEND OPERATIONAL PROBLEM IN DETAILS. I have cancelled my Claim application with my Travel Insurance company. As I indicated before Jeststar Failed me completely and they did with my families and friends! I STOP USE THEIR SERVICE!
And the wheel keeps turning. The website constantly faults. So many bugs. When you go through EVERYTHING and your credit card details are in and you pay, but the wheel wont stop. Honestly jetstar get it together! This is not the first time! And then… Read more
when one tries to call and have a human sort out the debacle created by your bad technology, the wait is over half an hour. I do not trust Jetstar. Worst service. I have read reports of double debits as a result of this glitch. FIX IT!
Follow-up · Resolved after a frustrating wait and eventually speaking with a human.
According to Jetstar’s website, my 14-year-old and 12-year-old children both meet the criteria to travel independently as young passengers. They are of eligible age and enrolled in secondary school, which aligns with the published requirements. … Read more
However, after booking their tickets together, I was advised that one child must be at least 15 years old because the 12-year-old would be travelling with another minor. This condition is nowhere specified on Jetstar’s website, including in the section outlining the young passenger policy.
This contradiction between Jetstar’s stated policy and what I was told afterward is confusing and disappointing. If additional age restrictions apply when minors travel together, this information should be clearly and explicitly stated on the website and during the booking process to avoid misleading customers.
I would appreciate clarification on this policy and an explanation as to why the information provided does not align with Jetstar’s published guidelines.
Kind regards, Wilma
Follow-up · The kids were able to fly together on the one booking. This was a once off situation for us. Still heaps of confusion between customs, airline and staff and what info are on Jetstar's website. We like flying with them and would recommend Jetstar to all.
Positive reviews
Flight number: JQ 58 from Bali to Brisbane on March 28, 2026 at 12:50 PM Excellent flight, and excellent staff.The cabin manager was especially friendly and helpful to every passenger, always keeping us informed about everything. I believe his name was Den. Finally, a good review! Show details
JQ120 Friday 6th March 2026 Thank you to the cabin crew for looking after my 86 year old mother in law after she became ill on the flight back to Sydney. She had recovered by the time we arrived. Show details
This review is 100% based on customer service and not the airline itself and the service provided on-board. Our international flight was booked through a third party website (mistake from my end , should never do this) and I had to stop over from Australia to the NZ in order to go to South America. (Traveling with a French passport) For some visa… Read more
issue I was at risk to loose my ticket for not being able to transit in NZ , because my flights were not linked due to the 3rd part website .. First employee kindly send me off to another department which then would not resolve the solution until Maria walked it and refused to let that happen . Just to specify, we are getting married and therefore , it was a risky situation for us ... she went above and beyond calling all her colleagues to make sure that the visa issue / luggage and other connections would come through. She made it seemeless and told us that it is her job to make sure that it all works out at the end in the best way possible. When the first one wouldn't even try to find a solution ... If only all employee would have that mentality it would be a game changer . Thank you Maria you made sure that our wedding would happen. 5 stars does not give you justice , a pay rise would !! Thank you again
Find out how Jetstar International compares to other International Airlines
Know better, choose better.
Negative reviews
Worst staff experience I’ve ever had today at Melbourne airport Check in desk around 11:45am. The staff member did not know how to speak to customers respectfully, and the interaction was very disappointing and unprofessional. Show details
I’m never flying this airline again. I’d rather not travel at all than travel with them. On our flight from Bali, the air hostess told us, “You have kids, you probably should buy a water bottle instead of drinking the water we’re giving you!” We were surprised. I asked why and she told me it was tap water. I then asked whether it was tap water… Read more
from Bali or from Melbourne where we were headed, and she confirmed it was tap water from Bali. So either she thought the water from Bali was not safe and was still serving everyone the same water, or she saw a couple with kids and thought $$$$. Either way! This airline is greedy and ruthless and would celebrate the day it goes bankrupt- however unlikely that is because there’ll always be Aussies looking for a deal!
My husband carry on bag was 7kg and he had his I pad with him to finish some work on the plan he was told to put his i pad in the carry bag and to pay 2 kgs extra weight !!!! How ridiculous this can be .. he paid $85 we will never book with Jetstar again. Show details
Recent reviews
Horrible airline. They have a policy that you can only change you flight up to one hour after you book it. I made a mistake and tried to change it over the phone, found out I just missed the cut off and was charged nearly $400 for the fee. I will never fly Jetstar again and I'll advise everyone I speak to the same thing.
Cabin crews were not friendly and helpful. Were dismissive confronting and unprofessional attitude specially purser DARREN of JQ 80. Very unprofessional to confront a passenger, accusing of being rude to his staff, instead he made the situation more complex by embarrasing the passenger infront of hundreds of passengers. Asking the passenger to… Read more
vacate the aircraft immediately if not agreeing to his terms. Poor strategy, low class attitude and showed real budget staff morale.
Very bad service. Delayed going from Melbourne by 2 hours and coming back by 30 minutes. After we paid the seats and picked up the seat numbers and the last day they change our seat numbers and I have to pay extra money to get the seats at the front. Their wheel chair service is very poor and the Jetstar staff are rude.
Really disappointed by delays (both ways) … especially the lack of notification. Both times we were already at the airport before the delay was posted. Won’t use them again. Show details
Flight from Perth to Bali – JQ106 , 8.30pm from Perth int airport , 8 June 2026 I have flown many times before, but this was by far the most frightening flight experience I have ever had. Approximately 30 minutes after departure from Perth, the aircraft encountered extremely severe turbulence that lasted for around 10 minutes or more. The shaking… Read more
was so intense that the entire aircraft was vibrating violently. Passengers who were not seated were thrown off balance, and many people were visibly distressed and frightened. At the time, it genuinely felt as though the aircraft was in serious danger. During this period, communication from the flight deck was minimal. The only announcement I recall was an instruction to remain seated with seatbelts fastened. Given the severity of the situation, more frequent communication and reassurance would have been appreciated. Additionally, when approaching Bali, passengers were informed that we would be landing shortly. However, the aircraft continued circling for what felt like approximately 15 minutes before finally landing more than 30 minutes later than expected. While I understand that operational or air traffic reasons can necessitate holding patterns, no explanation was provided to passengers. Safety is always my highest priority when flying, and this experience left many passengers feeling extremely anxious. I would encourage Jetstar to improve communication during significant turbulence and unexpected delays so that passengers are better informed and reassured throughout the flight. I appreciate that turbulence and operational decisions are not always within an airline's control. However, the lack of information provided during such a distressing experience made an already difficult situation much worse.
Extra Information
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.