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Jetstar International

Jetstar International

1.4 from 130 reviews

See the Best International Airlines in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
10
4 star
2
3 star
0
2 star
5
1 star
113

Rod

RodGreater Melbourne (Metropolitan), VIC

Impossible to Contact

published

I have been on hold three times now for greater than 60 minutes and when someone answers they cannot provide an answer and need to refer to a supervisor. The service is pathetic and they refer to the chat function on the website which is equally as pathetic. Charge me 10% more and get someone to answer the phone who can answer questions. Never again.
For Jetstar - The simple becomes the most difficult situation to solve.

Value for Money
Transparency
Seat Room
In-Flight Service
DepartureMelbourne VIC, Australia
DestinationPhuket, Mueang Phuket District, Phuket, Thailand
ClassEconomy
BookingThrough Airline
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Jetstar ripped me off no star

published

Jetstar overcharged deceiving charge of $200 total amount instead of charging me $200 they charged me $650, i have calling jetstar for 5 hours emailed i still cant get through this is the last ill fly with jetstar im still trying to get a refund horrible service

Excustomer

ExcustomerGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Stranded

published

Jetstar cancelled our flight from Nha Trang to Ho Chi Minh city by text after we had checked out of our resort with no explanation. It took 5 months to get a refund- never again will we fly with Jetstar.

Value for Money
Transparency
Seat Room
Food
In-Flight Service
DepartureMelbourne VIC, Australia
DestinationHo Chi Minh City, Vietnam
ClassEconomy
BookingThrough Airline
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Karan

KaranGreater Melbourne (Outer), VIC

  • 6 reviews

No issues at all with jetstar

published

Flew with jetstar to bali singapore Queenstown n Bangkok didnt have any problems at all. Just one flight was delayed by 20 mins but thats alryt not a big deal. Got upgraded to extra leg room seat on flight to bangkok so cant complain. Overall flight experience was good. Booking process is easy and straight forward. Well You cant expect million dollar service from a budget airline.

Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DepartureMelbourne VIC, Australia
DestinationSingapore
ClassEconomy
BookingThrough Airline
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Jai

JaiSydney, NSW

  • 2 reviews

Pleasantly surprised

published
Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DepartureSydney NSW, Australia
DestinationPhuket International Airport (HKT), Mai Khao, Thalang District, Phuket, Thailand
ClassBusiness Class
BookingThird Party
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unhappy

unhappy

  • 5 reviews

Jetstar help is no help.

published
ClassEconomy
BookingThrough Airline

Sage

SageSouth East Queensland, QLD

  • 4 reviews
  • Verified customer

No troubles at all.

published

We flew with Jetstar to Bali from Brisbane this year and we didnt have any troubles whatsoever. Booking process was fast and easy which was great. We flew for 6 hours both ways and were preoccupied the whole time with entertainment and whenever we needed something the staff were quick to solve it. There was a wide selection of food you could purchase and it was especially decent. I was worried after seeing these reviews to fly with them but had a great experience.

Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DepartureBrisbane QLD, Australia
DestinationDenpasar, Denpasar City, Bali, Indonesia
ClassEconomy
BookingThrough Airline
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Nellietheellie71

Nellietheellie71South East Queensland, QLD

  • 2 reviews

Appalling Service

published

Our direct flight to Bali from Brisbane was cancelled after waiting at the airport for 4 hours and 45 minutes past our departure time of 7.15 am. There was very limited communication given to waiting passengers. One person on a desk for approx 350 passengers to re arrange flights. Absolutely no regard for customer satisfaction. Disgraceful Customer Service.

Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DepartureBrisbane QLD, Australia
DestinationDenpasar, Denpasar City, Bali, Indonesia
ClassEconomy
BookingThird Party
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  • Verified customer

WORST FLIGHT EVER

published

Rude flight attendant, screens had an electrical issue which could have lead to a very dangerous flight.
Terrible service. I advise all passengers to consider using a different airline when flying.

Value for Money
Transparency
Seat Room
In-Flight Service
In-Flight Entertainment
DepartureBali, Indonesia
DestinationMelbourne VIC, Australia
ClassPremium Economy
BookingThrough Airline
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Goknur

GoknurGreater Melbourne (Outer), VIC

Disgusting

published

We were wrongly removed from a flight from Bali to Melbourne by a flight attendant that chose to racially discriminate against all 22 of the passengers travelling together. It was uncalled for and disgusting behaviour to see. It was heart breaking and traumatising for the adults and children involved. The way we were treated will stay with us for a long time and it was an injustice that needs to be fixed. The flight was delayed and we were not told. And the entire right side of the plane had a circuit issue that meant no in flight entertainment and we wanted to know if the plane was safe.

Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
WiFi
DepartureBali, Indonesia
DestinationBali, Indonesia
ClassEconomy
BookingThrough Airline
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Swil

SwilCentral Highlands and Goldfields, VIC

  • Verified customer

Totally positive experience

published

Jetstar gets lots of negative press.
However flee return to Thailand with them and cannot fault the service.
No delays or issues. Check in was stress free and simple.
Return flight actually arrived early to Melbourne!
Will happily fly again.

Value for Money
Transparency
Seat Room
Food
In-Flight Service
DepartureMelbourne VIC, Australia
DestinationPhuket, Thailand
ClassEconomy
BookingThrough Airline
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Disgusted.

Disgusted.Darwin, NT

Shocking experience

published
Seat Room
Food
In-Flight Service
In-Flight Entertainment
WiFi
DepartureDarwin NT, Australia
DestinationBali, Indonesia
ClassEconomy
BookingThird Party
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P59

P59Metropolitan Adelaide, SA

  • 2 reviews

Worst airline in Australia

published

I have traveled with Jetstar 3 times in the last month. 2 of my domestic flights were cancelled and and international flight delayed. Sadly because I live in Adelaide we are very limited with flight times. Little choice available. If I ever make it to my international destination and home again it will be my last ever with this inefficient airline. Their ground staff were rude contemptuous and unsympathetic.

Value for Money
Transparency
DepartureAdelaide SA, Australia
DestinationDenpasar, Denpasar City, Bali, Indonesia
ClassEconomy
BookingThird Party
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Della

DellaMetropolitan Adelaide, SA

Annie from Jetstar, you rock!

published

I took JQ125 from Adelaide to Bali on Sat. 2/11 at 6.30am. A bleary eyed journey at 3am, we arrived to a lovely Customer Service Assistant, Annie. While checking in, nothing was too much trouble for her, she helped with our bags and our check in, but she was just a joy to see at such an early hour. She was smiling, chatting and happy to assist us with anything. Nothing seemed too much trouble. Well done Annie, keep up the great work and thank you!!!!

Value for Money
Transparency
Seat Room
Food
In-Flight Service
DepartureAdelaide SA, Australia
DestinationBali, Indonesia
ClassEconomy
BookingThrough Airline
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HappyCustomer

HappyCustomerSydney, NSW

  • Verified customer

They were so understanding!

published

I called Jetstar on 31 Oct 2019 to change my flight (scheduled 1 Nov 2019) and the person on the other line was so understanding and patient. I bought a non-refundable/starter flight and asked if i had any options and he ran them through with me and ended up helping me save money!

I was very hesitant to call them and was ready to let the ticket go to waste after reading all these reviews. I am so glad I called and so very grateful that the person on the other line was so kind and compassionate.

I understand that some would have had bad experiences with this airline but when calling customer service, just be nice and treat them like a human being and they will look after you too.

Value for Money
Transparency
DepartureSydney NSW, Australia
DestinationHonolulu, HI, USA
ClassEconomy
BookingThrough Airline
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Poor airline. No pillows on international overnight.

published

Poor airline. No pillows on international overnight. Small seats. I asked to only borrow a pen but attendant refused. Don't know why they even have attendants on these planes they just take turns sleeping at the back of the plane.

Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DepartureDenpasar, Denpasar City, Bali, Indonesia
DestinationAdelaide SA, Australia
ClassEconomy
BookingThird Party
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William

WilliamSydney, NSW

  • 4 reviews

Worst Airline

published
Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
WiFi
DepartureSydney Airport (SYD), Sydney NSW, Australia
DestinationPhuket International Airport (HKT), Mai Khao, Thalang District, Phuket, Thailand
ClassEconomy
BookingThrough Airline
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Linda

LindaGreater Melbourne (Outer), VIC

Jetstar need to be investigated

published

When is this pathetic airline going to be investigated. Everyday people are either left stranded.. out of pocket ..or sitting at airports for hours because of 'delayed flights ' staff onboard are rude and need a good lesson in customer service. I say boycott this airline until something is done. Enough is enough!!

Value for Money
Transparency
Seat Room
In-Flight Service
In-Flight Entertainment
DepartureMelbourne VIC, Australia
DestinationBali, Indonesia
ClassEconomy
BookingThrough Airline
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Big J

Big JMount martha

  • 3 reviews

Business class is no class at all

published

After a 4 hour delay from bali to melbourne on jetsar business class, we were seated, offered one drink then told we had no choice of meals as all options had gone ( this was just as we sat down) fish or nothing was the offer.
That was the last bit of service we were offered for the whole trip! Not even a glass of water!
I got up to use the bathroom to see the staff eating the meals we were not offered, and that is were the staff stayed until just before landing!!!

Value for Money
Transparency
Seat Room
In-Flight Service
In-Flight Entertainment
DepartureDenpasar, Denpasar City, Bali, Indonesia
DestinationMelbourne VIC, Australia
ClassBusiness Class
BookingThrough Airline
See all answers

Fraud

published

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