Jetstar International

Don’t fly Jetstar – We flew Jetstar flight 57 to Bali in December 2024. The flight was supposed to take off at 7:20am AEST and was delayed until 8:30am. Then they boarded everyone and we sat on the plane in the airport until about 9am instead took off at around 9:05am. They did not tell anyone why it was delayed. There was no inflight entertainment and they turned… Read more

off the WiFi, and also the meals were expensive. Since the flight was delayed, we missed our ferry over to Nusa lembongan and had to wait another 3hrs. We definitely don’t recommend flying Jetstar, even though they’re cheap it’s probably not worth it. Also the baggage reclamation was slow.

Great – Just had two very comfortable flights to Vietnam return from Melbourne. Flights JQ63 & JQ64. Staff were very pleasant and we all thought the beef lasagne wasn't bad. The return flight was held up for a while because of a technical issue and we were worried that we might miss our next flight to Canberra with Rex. The pilots did all they could to… Read more

make up for lost time which meant we spent 30 minutes less on the plane trip. There were 6 of us including two grandkids 7 & 10. I've flown 14 times in the last 12 mths. Over half of these have been with Jetstar and I have had pleasant experiences with all flights. The same 6 flew back from Japan last April 2023 with Japan Airlines and we all agree that the flight with Jetstar was more comfortable, go figure? They were both overnight flights as well. If Jetstar keeps this up we won't hesitate to travel with them.

Air Regressive – Got on a Business class seat Melbourne to Singapore in July Waited 7 mins in a supposedly priority queue. Met by a grumpy tense looking staff,who wanted to see something Singapore immigration requires but he isn't sure what it was.After 5 mins realised it's the vac clearance email. There was no smile.Boarding was a disaster. Change of departure… Read more

gate was made about 40 mins before departure no announcement though. (That gate was to be used by Air NZ ).So passengers waited at the wrong gate ,till the Air NZ staff were kind enough to announce Jetstar passengers are to use other gate.Arrived at this other gate,so small, passengers were spilling out to the corridors. Board time chaotic, no signs, no proper announcement just a crew shouting which was still inaudible. Business class passengers at corridors board same as anyone else. The 1 star is reserved for the few air crew who did well. Back 16 years ago, in Brisbane,when I was annoyed a they changed my selected seat..I was told to Hold my Horses 10 years ago I sat in the wrong front seats at the gate,I was told of by a ground crew who sounded like a prison warden END OF STORY!No more !

i bought club jetstar to make my life easier, but i was unable to login for a week- tried probably 40 times over and over, and when i asked to book tickets through the jetstar customer service agent for the same club jetstar price, it was like pulling teeth. they also gave me no compensation for the mess around- and were so reluctant to help… Read more

offer any compensation. the customer service agent who helped me was lovely, but i could tell that her manager was probably refusing every request i had. the company itself just refuses to take accountability for its errors and offer any real compensation. I ended up getting the club jetstar price through the agent, which took 2 hours of back and forth, as they were wanting to charge me 200 dollars more- and i ended up not getting any compensation at all for me not being able to log into my club jetstar- i know you get what you pay for but, jeez, jetstar is just the crack dealer i want to be done with- but cant quit cause its cheap :/

I will NEVER fly Jetstar again. We flew internationally to Bali return in March 2026. The aircraft was a Jetstar A321LR (neo) and it is undoubtedly the WORST plane I've ever experienced. There’s so much to say that bullet points are necessary: 1. Grumpy ground staff at check-in (as always) 2. The aircraft brings a new elevation to the word… Read more

‘cattle class’. The seats are cramped and skinny. They are as thin as a wafer biscuit (see photo), so you can feel the knees of the person behind you digging into your back! Imagine, 6.5 hours of your seat being pushed and shoved from behind because a tall passenger behind simply cannot fit comfortably into the reduced space provided. 3. Not even an attached headrest, let alone a pillow or blanket for a 6.5 hour overnight flight from DPS. No reclining either, just 2 inches and no lumber support at all. Some airlines using these planes do have a headrest, but NOT Cattlestar. 4. No entertainment screens, and of course, the proposed ‘paid’ entertainment and internet package was ‘down’. 5. Food - is that what you call it? It was inedible. It came in a brown, cardboard box, heated up slop. I asked the steward if he would feed this to his dog and he just shook his head! 6. Flight departed at 10.20pm and it was due to land at around 7.40am. We had booked an egg and bacon roll, assuming it would be served before landing for breakfast, but no! It was served at around 11pm, just after take-off. I asked if we could have it later as we’d already eaten dinner and was told no and the roll was unceremoniously thrown in the bin. 7. After 6 hours of ‘hell in the sky’ the trolly rolls out again offering tea, coffee, juice or water. My dry mouth and blurry eyes greedily awaited for my turn to get the much needed cup of coffee, only to be told that there was a cost of $5! But hang on, coffee if free on Jetstar, right? And remember, this is an international flight. But no, the hostess could not be persuaded to give me a free cup from her watered down jug poured into a paper cup. I couldn’t believe it. If you’re going to charge $5 for a coffee, then at least make is a cappuccino! I’d accidentally left my credit card in my checked bag and I only had cash on me, which of course, cannot be accepted, so the ‘cattle’ must sit and suffer in silence.

Summary, I suggest you do everything you can to avoid flying on the A321LR (neo) on an international sector. It might be ok for a short domestic flight, but absolutely not suitable for anything more than that. And one question? Why can’t the staff crack a smile anymore? Is it part of their training to intimidate the cattle - oops I mean passengers? Or are they just so unhappy in their job that they find they have nothing to smile about? Remember, this is supposed to be the ‘hospitality’ industry, not a cattle farm, although, I actually think that cattle are actually treated better and certainly fed better. Shame on you Jetstar.

Horrible,seats cant even recline,flight attendants were being loud and rude to kids,gave me food poisoning,and for 7 hours straight. Lasagne was given one my first flight to Manila and the next flight back to Perth,salty,somehow stale and gave me food poisoning. Show details

Review of Jetstar Flight JQ64 – 31 December 2025 I recently flew on Jetstar flight JQ64 from Ho Chi Minh City to Melbourne, and overall it was a mixed experience. The flight itself was a bit turbulent, which isn’t the airline’s fault, but it didn’t help given the already limited comfort on board. There was no complimentary entertainment… Read more

available, and even basic things like movies and food required additional payment. For a long international flight, this made the journey feel longer than it needed to be.

The seats were quite uncomfortable, offering minimal support for such a lengthy trip. Boarding and disembarking were also inconvenient, as both involved using stairs and being transported by bus, which added to the overall discomfort. Even though the pilot managed to arrive on time, the stairs took a while to arrive after landing, causing further delays and frustration.

On a positive note, the standout part of the flight was the excellent service from the flight attendant, [Name Removed]. She was warm, attentive, and genuinely helpful throughout the journey. Her professionalism made a noticeable difference and was easily the highlight of the experience.

Overall, while the flight had several discomforts, [Name Removed]’s exceptional customer service was a bright spot in an otherwise average journey.

Wow Jetstar. You’ve done it again. JQ9 from Brisbane to Narita was cancelled yesterday (9/12/25), And you’ve dragged the same plan back today (10/12/25) which was suppose to leave at 10:20am and is now delayed until 1pm because of further technical issues. This happened to us not so long ago travelling back from Bali to Brisbane. And after making… Read more

us wait in hope for hours the flight was cancelled. Feel like this is what will happens again today. Terrible service and certainly two strikes and we are out this time. Would never fly with your company again.

Over charged luggage fees. Incorrect weight recorded. charged us 31 kg but real weight was only 25.4 kg Show details

Jetstar is the worst airline, CHEAP and unreliable, outbound international flight was delayed for 8 hours due to engineering issue. Inbound international direct flight was cancelled at short notice. We are a family of 3 with the same booking, they put me and my two young children in different rows far away! Also they are money hungry monsters who… Read more

wants to suck out every dollar out of you, you have to pay for food, for selecting seats, excess bag we had to pay for $110 at the gate in Sydney, even after taking out a pile of stuff from our luggage, the 40s Aussie lady wouldn't let us go for 0.3 KG of excess or the door will be closed and they will offload us, my children were crying. It was so much stress for us. NEVER ever fly with this bloody monster again!!!

Simply too unreliable too often! The age old excuse of ‘engineering issues ‘ is becoming so boring. Show details

Jetstar - Sydney-Fiji Return - The worst airline I have ever flown in 40 years flying Australia and the World - Delays, Breakdowns, Misleading Advertising, Cramped Aircraft, Uncomfortable Seats, Poor Leg Room, Broken Entertainment Systems, Numerous Add-On Costs for Food, Seats, Movies, No Refunds for valid complaints thus this poor Product Review rating - My advice to people is fly with any other airline for a better overall experience Show details

I booked a business ticket with Jetstar and had the worst travel experience. The flight was constantly delayed, causing me to miss my connecting flight. There was no Wi-Fi onboard, the customer service was unhelpful, and the overall management was poor. To make matters worse, the seat was broken, and there was a leaking seal in the cabin. Despite… Read more

the delays being entirely their fault, no refund or compensation was offered. This was a truly horrible experience, and I would not recommend Jetstar to anyone looking for reliable service—especially in business class.

And the wheel keeps turning. The website constantly faults. So many bugs. When you go through EVERYTHING and your credit card details are in and you pay, but the wheel wont stop. Honestly jetstar get it together! This is not the first time! And then… Read more

when one tries to call and have a human sort out the debacle created by your bad technology, the wait is over half an hour. I do not trust Jetstar. Worst service. I have read reports of double debits as a result of this glitch. FIX IT!

According to Jetstar’s website, my 14-year-old and 12-year-old children both meet the criteria to travel independently as young passengers. They are of eligible age and enrolled in secondary school, which aligns with the published requirements. … Read more

However, after booking their tickets together, I was advised that one child must be at least 15 years old because the 12-year-old would be travelling with another minor. This condition is nowhere specified on Jetstar’s website, including in the section outlining the young passenger policy.

This contradiction between Jetstar’s stated policy and what I was told afterward is confusing and disappointing. If additional age restrictions apply when minors travel together, this information should be clearly and explicitly stated on the website and during the booking process to avoid misleading customers.

I would appreciate clarification on this policy and an explanation as to why the information provided does not align with Jetstar’s published guidelines.

Kind regards, Wilma

Jetstar lied to us saying the plane was delayed by 8 hours. when in fact they never fixed the problem that occurred on the 22/12/2025 ,it was a software error, we were due to fly out at 8am on the 23/12/2015 never left Perth until 5pm that day… Read more

causing us and many others to miss a whole day of our trip to Phuket, we also paid $40 each extra to have the extra leg room but Jetstar changed our seats that were pre booked, and then to charge you $5.00 for a coffee is outrageous especially when Jetstar already bumpted up the price over more than double just because of Christmas Wouldn't recommend

Left a hat on the jetstar flight. When returning to head back to Australia, I went to the Jetstar counter and the office was closed (weekend). I then spoke to their agent and a Jetstar representative, who kindly gave me a photo of the item. On returning to Australia, Jetstar told me I have to deal with them directly. How on earth would I get the item back without the help of Jetstar. I have reported them to the ACCC Show details