Jetstar International
Part of Jetstar 1.4 

Jetstar International

Jetstar International
1.3

1,010 reviews

PositivevsNegative
5% · 50948 · 94%
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Value for Money
1.5
Transparency
1.3
Seat Room
1.7
Food
1.5
In-Flight Service
1.8
In-Flight Entertainment
1.5
Wi-Fi
1.1
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Reviews

1,010 reviews
Total well-being convert
Total well-being convertMetropolitan Adelaide, SA2 posts
  International
Seat Room
Tom
TomGreater Melbourne (Outer), VIC2 posts
  International

Won't be flying Jetstar again

Flight cancelled. Put us on a flight 2 days later. Poor communication. Won't be flying Jetstar again.
Rajiv
Rajiv
  International

Charged money, never refunded and service not provided and no communication

We booked flight with extra leg room and we paid for it. When we rang a few days before to inquire some unrelated thing we were told that the extra leg room seat is no longer available and we were never notified and no money refunded. We had no other choice but to upgrade to Business class seats with so much extra cost. This is such a bad example of customer service for charging money and not providing what we wanted and not informing at all in time if that was not available. Show details
Food
In-Flight Service
In-Flight Entertainment
Nigel N.
Nigel N.
  International
Value for Money
Transparency
Seat Room
Food
In-Flight Service
MY PHUONG D.
MY PHUONG D.Greater Melbourne (Metropolitan), VIC
  International

Worst customer service

Look at how many complaints about customer service. I don't understand how they recruit their staff with terrible attitude at the service desk. Enquired about the wheel chair assistance which I booked in advance for my mom. And the guy told me to get the wheel chair and push her myself when I'm not even flying with her???. Maybe Don't offer a service when your staff don't want to do it. Talking and making jokes while the customers talking is the next level of being disrespectful. I'm wondering where they hire their staff from?? Show details
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will12
will12BRISBANE45 posts
  International
Seat Room
In-Flight Entertainment
amanda s.
amanda s.
  International

Poor service

I had forgotten how poor the service was with jet star
We traveled from perth WA to Bali and I have to say the only plus I can give is that the flight was on time going and returning home ! I had booked extra leg room to which we did not get the staff were so rude on both flights ! Do yourself a favour and pay a tad more you will not regret it Show details
Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
War
WarGreater Melbourne (Metropolitan), VIC13 posts
  International
milburn2407
milburn2407Northern Region, NSW
  International
Value for Money
Transparency
Chris
ChrisWide Bay-Burnett, QLD12 posts
  International

Jetstar International to Bali in Business Class

I have flown Jetstar International to Bali a few times and so far on time, so maybe i am just lucky, but the planes used 787-800 are newish planes and business class actually feels like business class, they are comfortable, meals were great, service was great and the Plane not too noisy. Compared to Virgin 737-800 this is luxury. so, for about the same price Jetstar wins for me. Flight was 5.5 hours, booking as a frequent flyer gave me some perks also, but would have got them with business class anyway. worth a try if you haven't flown them to Bali yet. Domestic however is not see my review on that also. Show details
Value for Money
In-Flight Entertainment
Wi-Fi
Jeremy F.
Jeremy F.2 posts
  International

Home over easter

Get to Sydney, only to find my flights syd to qtn was wiped from a jetstar staff member in Melbourne.. (But that staff member did fix my first mistake and get me to Sydney).

So here I am in Sydney,no flight to qtn, and panicking.
My seat had been sold to someone else.
Eventuallyi had a new seat on the same flight... so my extremely long legs were stuck in a small spot.

On the flight , I mentioned to the flight attendant that I had a better seat, and that was extremely uncomfortable.

I was moved into a row that was empty, sat side ways due to the leg room.

Really enjoyed the flight, and appreciated the assistance that the 3 jetstar staff had given me through the day!!!
Big thanks Show details

Seat Room
Delan A.
Delan A.Greater Melbourne (Inner), VIC4 posts
  International
Seat Room
Polina K.
Polina K.Greater Melbourne (Metropolitan), VIC
  International

Nothing to complain about!

Flight was on time from Melbourne to Honolulu and back. Crew was amazing. Show details
John
John
  International

Avoid at all costs

Jetstar deleted my flights and afterwards refused to give a refund.
Elaine Daley
Elaine Daley2 posts
  International

Excellent

I flew on flight JQ134 Auckland to Gold Coast Tue 19th March.I was late for flight (not my fault).Simon who was in charge of cabin was so gracious and helpful.Also very helpful to young family with two toddlers who are usually ignored. He checked with elderly couple several times to make sure they were alright. Service like this is hard to find.Thank you Simon.Jetstar are lucky to have you. Show details
Seat Room

Questions & Answers

eddie quinn
eddie quinn · International

Why hasn't the Australian Regulator or CASA shutdown Jetstar's license, they clearly are struggling to provide an efficient and timely transport system.
This Australian Airline is an embarrassment and continues to bring so much trouble and grief to all who have the misfortune or make the mistake to book with them.

Harry
Harry  

A division of Qantas big brother and the authority is gutless here

eddie quinn
eddie quinn  
samuay
samuay  

Why?...Bcoz Jetstar/QANTAS are in bed with the Gov't.....#BoycottJetstar.....lets send em Broke

Zl K.
Zl K. · International

in economy class, is in flight entertainment free? first time flying jetstar and honestly the reviews are really quite disturbing

Jason D.
Jason D.  

Paid $13 to use it for 5 hour flight today

Karen Dumma
Karen Dumma · International

How often do aJetstar international cancel/delay flights?
Will be travelling with my elderly mother who requires wheelchair assistance

maeza
maeza  
Raymond S.
Raymond S.  

Prepare to be disappointed. Don't travel with F#$kedstar.

Shae
Shae  

Don’t travel with f⭐️Cked star

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Details

Compare all Jetstar listings
CategoryDomestic Airlines and International AirlinesDomestic Airlines and International Airlines
Home CountryAustraliaAustralia
RouteDomestic and InternationalDomestic and International
Airline Type BudgetBudget
Domestic
Economy Included Carry On Luggage Limit 7 kg7 kg
Economy Included Checked In Luggage Limit 40 kg40 kg
International
Economy Included Carry On Luggage Limit 7kg7kg
Economy Included Checked In Luggage Limit 40kg40kg
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