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Jetstar International

Jetstar International

1.3 from 86 reviews

See the Best International Airlines in 2019 as rated by Australians on ProductReview.com.au.


Baggage - Jetstar Actively discriminates Vietnam

Why is Vietnam the only country Jetstar does not allow the purchase of additional carry-on luggage. Totally unreasonable, and makes me feel ashamed as an Australian that my Airline discriminates against Vietnam. Makes me want to fly Vietnam Airlines, who treat Australia equally.

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DestinationHo Chi Minh City, Vietnam
ClassEconomy
BookingThrough Airline

Never recommend

Just cancel the flight without a reason and useless customer service team who can't do anything at all. Never recommend Jetstar to anyone unless you want to waste your time on them. 100% avoid Jetstar if you can

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DestinationAuckland, New Zealand
ClassEconomy
BookingThrough Airline

Jetstar = crapstar

Booking process was acceptable.
Boarding was delayed by over 75minutes due to the fact that the airline had forgotten about the need to clean the inbound aircraft !!!! idiocy
Now we have to sit here over 2 hours after schedule time due to someone forgetting that the Plane needs cleaning!

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DestinationDenpasar, Denpasar City, Bali, Indonesia
ClassBusiness Class
BookingThrough Airline

Politely refused everything

I called, I chatted online. It was clear that Jetsar rules could not reimburse for the second ticket I had purchased except cancel it. I even suggested to switch the two tickets for one, but on a different day. I stated that I would NOT cancel. So when I used my 2 tickets with about $200 of extras, I was not upgraded because business class was full. I did not get an empty seat beside me. I was given 1 salty and ordinary toasted sandwich after being asked if I would like to buy some food; yes I have already bought it so please give it to me. I thought $8 was a bit much to pay for 2 baby sized cans of soda water. I have rated Jetstar for safety, cleanliness and taking my money so very politely. JQ 28: 03/08/2019

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DestinationSydney NSW, Australia
ClassEconomy
BookingThird Party

Unhappy traveller

Booked the Flight frm Sydney to Nadi departure flight baggage was ok with 23kg with virgin but coming with Jetstar on the ticket says 0 kg baggage this is a fricking joke! I can’t cancel the flight coz of thier stupid policies they asking for $55 on 15kgs but on the counter it’s more, hopeless company not flying with them any more, nothing was on terms on conditions.Not happy

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DestinationFiji Islands, Fiji
ClassEconomy
BookingThird Party

Beware Duty Free carry on

Beware Duty Free Carry on … our carry on was 1 kg under between 2 of us but they then put our Duty Free (2 bottles) on top of the weight and charged us $100 at the gate. Travelling with 2 other couples (one had no carry on) but would not let us pass it on. Never been weighed with Duty Free in all time of travel. All the people we saw being weighed were all carrying Duty Free bottles.


Flight delayed, no assistance for sick pregnant wife and baby

Did not bother to let us know until checkin time almost finished. No offer to assist pregnant sick wife and baby!
Typical of jetstar, they dont even pretent to care!
Will chose another airline next time

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ClassEconomy
BookingThird Party

Worse airline I have ever fly with

We had a 10.5 hrs flights to and from Honolulu Hawaii. From Melbourne, we checked in and was told we cant take our stroller to the gate and must be checked in. We had fly with 5 other airline and in different countries before and this is first. We had to hold the 2yo for 3 hrs while sleeping and waiting to board. And at the gate they was not able to coordinate boarding and is extremely chaotic. I have a few people looking at me and saying this is unbelievable.
Returning from Hnl-Melb we received an email 4 hrs prior to our flights saying its been cancelled and rescheduled for 20 hrs later. If I have not woken up at 3.30am to check my email we would have arrived at the airport expecting to be checking in and depart. Our stopover in Sydney got delayed by 40 mins as well. Overall it is a bad experience and will never fly with Jetstar again.

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How to give zero star ?

No online check in for most flights...hardly any airports have self check in kiosks.
If you are travelling from Australia to NZ...they want to see your Australian Visa, n NZ visa, return flight to Australia. I dint have any of this handy and had to scroll down my emails to show them all this. Was feeling bad for those others waiting behind me in the long lines. Only thing they dint ask was where I would be eating/ sleeping and with whom.
Who the hell would book a flight to a country without a visa. ?? And if you scan the passport, you should be able to see all the details of a person. But no they want everything out of ur hand. I am not expecting much from the services inside the flight anyway, let me check. Fingers crossed.

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DestinationAuckland, New Zealand
ClassEconomy
BookingThrough Airline

Over charging on packages to Bali

I've just booked a package to Bali in June 2020 staying at the Legian beach Hotel for 5 days cost $1996.85. If I had booked through the hotel (flights & accommodation) and stayed an extra 2 days it will cost me $1598.90. The flights are with Jetstar and flight numbers are the same. Check with hotel before booking with Jetstar

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DestinationDenpasar, Denpasar City, Bali, Indonesia
ClassEconomy
BookingThrough Airline

Thank you Jetstar

I would like to thank Jetstar after 8 years using them to fly to Thailand
Our last trip was the final , cancelled departure where they give you alternative days or week to fly out not giving a damn about other bookings like hotels or connecting flights reason Engineering issue as they always state with no explanation or care.

Then homeward bound flight 11.30 pm out on the to air port flight delayed 6 hrs again engineering issue , well if the planes are that bad with issues get them out of the system and fix them properly easy yeah.

But with all that said that you Jetstar you made us use quality airline alternatives for only a small price difference,but that would included meals, entertainment and up to 30 kg luggage and not to mention the arrival is early morning compared to loosing a day flying and arriving at 9.30 night.

So thank you for you crap star service that made us change to quality airlines.

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DestinationThailand
ClassEconomy
BookingThrough Airline

Absolutely terrible

My flight from Aukland to Melbourne, delayed 9 hours changed gates multiple times within that period all of which were on opposite ends of the airport. Given no compensation for the hours spent at the airport and staff were very rude. Would not recommend this airline to anyone

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DestinationMelbourne VIC, Australia
ClassPremium Economy
BookingThrough Airline

Horrible

Had a flight from Singapore to Denpasar Bali.
Girlfriend and I weren’t allowed to use the counter, could only use the kiosk to check in which printed boarding passes only, then had to go weigh our bags where the lady at the scale told us no, just go check luggage in at the service counter where you pay for luggage, luggage counter lady was the absolute rudest because we hadn’t weighed our bags... long story short —> we had to go to the Kiosk to scale to luggage counter to scale to kiosk to document check to bag drop off. One hour later and 130 dollars. Holy what in the crap. Waste of time because no one would explain it right once. No one cared.
Jetstar flight a week before that with the exact same bags was only 60 dollars.
If we hadn’t booked two different flights at the same time would never have booked a second one.
Never have I ever?... a worse anything

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DestinationDenpasar, Denpasar City, Bali, Indonesia
ClassEconomy
BookingThird Party

Disgusting service

Ended up paying more than I would have paid for a ticket to Europe. Absolutely disgusted by their service and lack of empathy. Will never use them again. Highly recommend anyone to spend their money elsewhere.

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DestinationBali, Indonesia
ClassEconomy
BookingThrough Airline

painful

The Jetstar website makes booking an international flight overly complicated.
I am a seasoned traveller and always book my own flights.
However this was the first time I have booked an international flight on Jetstar .
If you are booking tickets for more than one person be prepared for a long , drawn out affair with a website that may have been cutting edge when it was launched but leaves you feeling drained and questioning your own ability and sanity.

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ClassEconomy
BookingThrough Airline

POOR CUSTOMER SERVICE

Tried to change a name on an international ticket (one child to another) and they charged $651 for the name change. Didn't seem to care. Very condescending, and kept trying to tell me to read the terms and conditions. Original ticket cost $400, name change made it $1,051. Zero care.

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DestinationDenpasar, Denpasar City, Bali, Indonesia
ClassEconomy
BookingThrough Airline

Never flying Jetstar again!

Never flying Jetstar again... Said we and the other passengers similarly stranded in Bali by Jetstar in June 2019!

We know that Jetstar don’t give a toss about customer complaints, but we feel moved to write this to warn other people considering flying Jetstar for the cheap fares – DON’T!

We arrived at the airport 3 hours before our 1830 flight was due to depart from Denpasar for Perth only to find when we got to the check-in desk it was displaying a Flight Cancelled sign.
The check-in staff were unable to tell us why the flight had been cancelled but gave us a new flight departure time of 1530 the following day, whereupon a staff member escorted us to the Novotel Hotel which is situated in the international terminal, where we were given a twin single room and a food voucher for dinner that night. We were not told there were 2 flights the following day before our revised departure therefore we missed an opportunity to get home earlier.
Over the next four hours that departure time moved to 1730, then 1830, then 1930 then 1945. This information was being gathered by all of the various passengers from various sources – the website, emails, text messages – we were all keeping each other informed of new information as it came to hand.
We enquired about getting a late checkout from the Novotel but they were unable to do this as Jetstar was not informing them of the change of flight departure times and so they were required to go off the original departure time of 1530.
At one point we called the Jetstar Live Chat number so we could confirm exactly what our departure time was the next day, and to get JetStar to communicate this with the Novotel so all passengers could get a late check-out. This was a complete waste of time as the Live Chat agent wasn’t able to help out in this regard at all. I requested that my comment was to be noted and recorded that Jetstar Management should review their processes in dealing with situations like this in the future.

We were then given what amounted to the equivalent of a $10 food voucher to buy dinner on our departure, which didn’t even cover the cost of a sandwich and drink.

Our final departure time on the following day ended up being 2030 and it would appear that passengers who had been booked on that flight were kicked off and replaced by all of the stranded passengers. In fact, the flight attendant publicly referred to the flight as Recover Flight xxx. Thus creating another cycle of cancellations and frustration for other passengers. Go Jetstar!

While we were in the departure lounge we subsequently found out that the 0830 flight sat on the tarmac for 90 minutes before the passengers were required to disembark and the flight left hours later.

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DestinationDenpasar, Denpasar City, Bali, Indonesia
ClassEconomy
BookingThrough Airline

Unhelpful and incompetent. The customer is always wrong.

I've had bad experiences with jetstar in the past, but this review will cover the most recent.

I booked a flight in May and paid the invoice in full. I have the receipt jetstar sent at the time showing the total cost and the amount I had paid and $0 remaining balance.

Last week when I logged in to the website to view the booking, it said I owed more money and that the ticket wouldn't be issued until I paid. JetStar never contacted me about this. I just happened upon it when I logged in.

To resolve the issue, I chatted with JetStar using their online chat support. I sent them a copy of the original receipt, eventhough they should have had their own record of this. First the rep told me that the extra balance was a service fee and that I'd have to pay it. When I protested, he took some time and came back and said it wasn't actually a service fee, but part of the fare, and that I'd have to pay. He said that there was "no way for him to waive it". I had to repeatedly protest this until he went away a final time, eventually returning to say that it was a "unknown re-price" and did what he had said he couldn't, which was to cancel the charge.

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DestinationQueenstown, New Zealand
ClassEconomy
BookingThrough Airline

Jetstar .. you need to honour what you offer and get paid to serve

THIS IS A LIVE FEEDBACK
I've booked a holiday package to Bali going tomorrow. purchased 2 seats for my wife and myself. on Jetstar website https://www.jetstar.com/au/en/help/articles/family-travel-and-seating they made it clear that "we’ll make sure that young children are seated with a parent or guardian, but we can’t guarantee you’ll be altogether". but I was surprised that my kids were on the other side of the plane checked in next to strangers. Called them and tried to inquire about that issue, [name removed] (customer service) his response was very incompetent and unprofessional addressing my inquiry as a customer service his answer was "You are using a low-cost airline what do you expect?" .. Low-cost service provider is still under the Australian law as I believe. and Jetstar must honour what they have offered on their website and what we've paid for.
Jetstar, please give your customer service employees adequate training level before they can represent you addressing issues.
I am on the phone while writing this. after more than 30 min it was sorted out for this flight and still can not guarantee that my kids will sit next to me on the return flights as [name removed] said.

will keep you updated

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DestinationBali, Indonesia
ClassEconomy
BookingThrough Airline

JETSTAR is a SCAM!!! BEWARE

We booked two round way tickets - Melbourne to Ho Chi Minh. Due to health issues we needed an upgrade to business class on our flight back to Australia. We paid an additional $1584.22 for the upgrade. We were not advised there would be no refund applicable if our flight was cancelled (we have saved the chat history evidence, no such policies were mentioned).

Due to foreseen circumstances, the original flight was cancelled and we were forced on to economy on the replacement flight when there were more than 2 seats available in the business cabin. (The response from their customer's service regarding this complaint was there were no seats in business which is not true) We were ensured by Jetstar staff we were guaranteed with business class seats on the replacement flight (online customer service representative and ground staff who I’ve confirmed with on the night of the cancellation ). I have saved all the chat history with the customer service representative. The Jetstar customer service representative has given us misleading information. Also in the attached itinerary, it shows our return flight is BUSINESS.

If we were told originally that there would be no refund applicable in the event our flight was cancelled, we would not have upgraded the tickets in the first place.

In summary, Jetstar has misled us and failed to deliver the service promised and subsequently stolen 1584.22 dollars from us. This is not a small amount of money and it was paid for a service which wasn't delivered. If we didn't pay for the upgrade, we will come home with zero additional cost.

After lodging a complaint, they offered some travel vouchers (with time limits) as compensation. What a joke.

We do NOT want some travel vouchers as a refund, we need our full payment for the upgrade back or we will be taking legal actions.

Furthermore, I’ve written a complaint about the rude and untrained manager (in the Philippines call centre) yet not the response was mentioned in the following up email.

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DestinationMelbourne 維多利亞省澳大利亚
ClassBusiness Class
BookingThrough Airline

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