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Jetstar International

Jetstar International

1.3 from 110 reviews

See the Best International Airlines in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
5
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5
1 star
99

Khushbu

KhushbuSydney, NSW

  • 2 reviews
  • 1 like
  • Verified customer

Need to improve customer services

published
Value for Money
Transparency
DestinationNadi, Fiji
ClassEconomy
BookingThrough Airline
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The reviewer stated that an incentive was offered for this review


Nitin

NitinGreater Melbourne (Outer), VIC

  • 8 reviews
  • Verified customer

Lies lies and lies !!!

published
Value for Money
Transparency
Seat Room
In-Flight Service
DestinationMelbourne VIC, Australia
ClassEconomy
BookingThrough Airline
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Tony Ciccone

Tony CicconeGreater Melbourne (Inner), VIC

Pathetic Airline

published

Supposed to leave Honolulu at 8am in a busted butt plane, flight delayed till 11.30, then delayed till 1.30 am, now delayed a further 2 days with certainty, other passengers have been delayed 5 days stuck 14000 kms from people need to get back to work and these pathetic useless fools don’t even call screw jet star busted butt airline

Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationHonolulu, HI, USA
ClassBusiness Class
BookingThrough Airline
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Ange

AngeGreater Melbourne (Metropolitan), VIC

Me too 'Never Again'

published
ClassEconomy
BookingThird Party

Never again!

published
Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
ClassEconomy
BookingThrough Airline
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Zee

ZeeSydney, NSW

  • Verified customer

jetstar Sydney international have no people skills and have no idea how staff travel work (Only for staff travel users)

published
Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationFiji Islands, Fiji
ClassEconomy
BookingThird Party
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Tashawc

TashawcGreater Melbourne (Inner), VIC

Traveler Beware!!

published

Shocking service at check in - rude and misinformed agents. We’ve been expats for 15+ years and this is by far the worst experience we have ever had. Spend your money with another airline!

Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
ClassEconomy
BookingThrough Airline
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Ho chi minh - Melbourne 21st Sept

published

Never again!
Worst customer experience from check in through too cabin crew
Rude unprofessional uncaring, one crew member
Behaved quite passive/aggressive and i think she was like a manager or something so bizarre!
Hidden charges for everything, dirty seat rubbish on the floor under the seat in front of me,
Seriously pay the extra fly Emirates.

Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
ClassEconomy
BookingThird Party
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Dick

DickSouth East Queensland, QLD

  • 7 reviews
  • 7 likes

Cancelled Flight Chaos JQ58 12TH SEPT 2019

published
Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationBali, Indonesia
ClassBusiness Class
BookingThrough Airline
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bec

becSydney Surrounds, NSW

  • 2 reviews

crapstar

published

Kate B.

Kate B.Greater Melbourne (Inner), VIC

Cancelled our flight twice.

published

Booked flight to Singapore and had flight cancelled the morning we were supposed to leave, changed to flight 24 hours later, then cancelled that flight AGAIN and now leaving two days later on a flight via Darwin with an overnight stop with young kids and they can’t get us a hotel? Get your act together, CEO earns $24mil yearly for what? Cancelling flights clearly.
Ridiculous. Never again. Now I’m worried same will happen on our way home and we will be stranded and have to pay for extra accomodation.

Value for Money
Transparency
ClassEconomy
BookingThrough Airline
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Delayed Flight with a twist 6 Hours

published

Previous day to flight receive a call from Jetstar would I like to Downgrade?? plane with compensation. I said No. This morning receive sms flight delayed 6 hours seems sus to me. Spoke to them to find out no compensation for booking accomadation. As now I arrive at 3:30 AM so I dont need a room as Im a early riser and would of slept on plane. Last flight with them totally unacceptable as reading here to common occurence.

DestinationPhuket, Thailand
ClassEconomy
BookingThrough Airline

Narelle W.

Narelle W.Greater Melbourne (Metropolitan), VIC

Cancelled our flight twice. NEVER again.

published

Cancelled our flight and rebooked us for 24 hours later. THEN cancelled that flight and rebooked us on a Qantas flight. Missed a night's accommodation in Singapore that they won't compensate for. Absolutely ridiculous. NEVER again.

Value for Money
Transparency
DestinationSingapore
ClassEconomy
BookingThrough Airline
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Xav

XavGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • Verified customer

The worst airline

published

Do not fly with JETSTAR. No basinet for baby . Flights delayed. Rude and incompetent staff. Dirty seats. Hidden charges for everything. Do yourself a favour, pay a little bit more and fly Quantas, it’ll be cheaper in the end.

Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationBali, Indonesia
ClassEconomy
BookingThrough Airline
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Peter S.

Peter S.Greater Melbourne (Inner), VIC

Third world airline

published

After conversing and emailing Jetstar for the last 8 months over date changes they wouldnt help with,and then ultimately not taking the flight and forfeiting the $1250 we had paid I was astounded to receive emails from them letting me know how happy they were to have us on their flight even though we never checked in or were a passenger. Theres no chance myself or any family member will ever be a passenger on this third world airline again, I would rather pay more and be treated decently.

Value for Money
Transparency
Seat Room
Food
In-Flight Service
DestinationTokyo, Japan
ClassEconomy
BookingThrough Airline
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Lisa

LisaPerth, WA

Worst Airline Ever

published

After booking 6 months in advance for a 6.40am they advise a day before that we now don’t leave until 4.40pm. Waiting at gate which is saying boarding/ last call told nothing. See plane come in at 4.25pm. Still no information! 4.47 still nothing. Get it right Jetstar! Never will I recommend your airline. We travel often and this is the worst ever airline!!

Value for Money
Transparency
Seat Room
Food
In-Flight Service
DestinationIndonesian Embassy, Jalan Tun Razak, Imbi, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
ClassPremium Economy
BookingThird Party
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Dylan P.

Dylan P.Perth, WA

Amazing Rep Very Helpful Fixing My Mistake When Changing Flight

published

I recently wanted to extend my bali trip by 2 days but accidentally selected the wrong change date, my mistake, I called up and explained my mistake to the CSR, while she wasn’t able to refund the fare difference she waived the fee to change to the date I actually wanted too after speaking at length with her supervisor. It was my mistake but she went out of her way to minimise my financial loss, great rep, I’m very appreciative. Didn’t get her name but thank you so much.

Value for Money
Transparency
Seat Room
In-Flight Service
DestinationDenpasar, Denpasar City, Bali, Indonesia
ClassEconomy
BookingThrough Airline
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Nat

NatIllawarra, NSW

Food was bad. I payed for in-flight entertainment but whole plane seemed to have it

published
Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationThailand
ClassEconomy
BookingThrough Airline
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MARY CLARK

MARY CLARK

  • 3 reviews

Jetstar Flight cancellation

published

Chris

ChrisMetropolitan Adelaide, SA

  • 2 reviews

money grab for luggage weight

published
Value for Money
Transparency
Seat Room
Food
In-Flight Service
DestinationBali, Indonesia
ClassEconomy
BookingThrough Airline
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