Jetstar International

Flight delayed again for 3 hours. It is absolutely unreliable. It happened at least 3 times in the past 30 days either delayed or cancelled. Don't fly Jetstar unless you have no choice. Show details

Don’t fly Jetstar – We flew Jetstar flight 57 to Bali in December 2024. The flight was supposed to take off at 7:20am AEST and was delayed until 8:30am. Then they boarded everyone and we sat on the plane in the airport until about 9am instead took off at around 9:05am. They did not tell anyone why it was delayed. There was no inflight entertainment and they turned… Read more

off the WiFi, and also the meals were expensive. Since the flight was delayed, we missed our ferry over to Nusa lembongan and had to wait another 3hrs. We definitely don’t recommend flying Jetstar, even though they’re cheap it’s probably not worth it. Also the baggage reclamation was slow.

Great – Just had two very comfortable flights to Vietnam return from Melbourne. Flights JQ63 & JQ64. Staff were very pleasant and we all thought the beef lasagne wasn't bad. The return flight was held up for a while because of a technical issue and we were worried that we might miss our next flight to Canberra with Rex. The pilots did all they could to… Read more

make up for lost time which meant we spent 30 minutes less on the plane trip. There were 6 of us including two grandkids 7 & 10. I've flown 14 times in the last 12 mths. Over half of these have been with Jetstar and I have had pleasant experiences with all flights. The same 6 flew back from Japan last April 2023 with Japan Airlines and we all agree that the flight with Jetstar was more comfortable, go figure? They were both overnight flights as well. If Jetstar keeps this up we won't hesitate to travel with them.

Air Regressive – Got on a Business class seat Melbourne to Singapore in July Waited 7 mins in a supposedly priority queue. Met by a grumpy tense looking staff,who wanted to see something Singapore immigration requires but he isn't sure what it was.After 5 mins realised it's the vac clearance email. There was no smile.Boarding was a disaster. Change of departure… Read more

gate was made about 40 mins before departure no announcement though. (That gate was to be used by Air NZ ).So passengers waited at the wrong gate ,till the Air NZ staff were kind enough to announce Jetstar passengers are to use other gate.Arrived at this other gate,so small, passengers were spilling out to the corridors. Board time chaotic, no signs, no proper announcement just a crew shouting which was still inaudible. Business class passengers at corridors board same as anyone else. The 1 star is reserved for the few air crew who did well. Back 16 years ago, in Brisbane,when I was annoyed a they changed my selected seat..I was told to Hold my Horses 10 years ago I sat in the wrong front seats at the gate,I was told of by a ground crew who sounded like a prison warden END OF STORY!No more !

Lost luggage and no accountability — left to chase answers myself Jetstar lost my luggage on 22 December 2023. What followed was an exhausting attempt to get even basic information through phone calls, emails, Planebiz and Jetstar staff at Christchurch Airport. Instead of receiving help, I was repeatedly passed from one person to another, with… Read more

nobody seemingly able or willing to take responsibility.

The experience left me with the impression that Jetstar’s approach to customer service is to ignore customers until they become too tired to keep asking. Taking payment is straightforward; getting help when something goes wrong is another matter entirely. Although Jetstar lost my luggage, the burden of chasing updates and finding someone who could help fell entirely on me.

The service at Christchurch Airport was particularly appalling. I approached four Jetstar counters to ask about my missing luggage. At the first three, the response was essentially: “We don’t know. Ask the next counter.”

After speaking to staff at all four counters without getting an answer, I asked to speak to a manager. I was told the manager was too busy to come out. I then asked for the manager’s phone number, which staff refused to provide. When I asked them to call the manager on my behalf, a staff member reluctantly dialled, hung up after roughly three seconds and told me nobody had answered.

In the end, it was an elderly airport volunteer—not a Jetstar employee, who overheard what had happened and helped me find the appropriate contact. Of course, Jetstar continued to pass the buck until I threatened to go to VCAT, at which point it took them 10 days to get my luggage back to me.

I’m extremely disappointed with how Jetstar has handled this complaint, particularly because I did exactly what a customer should do when unsure about the consequences of cancelling a flight, I contacted Jetstar beforehand and asked for clarification. I had booked and personally paid for flights for myself and my then-partner. Unfortunately, our… Read more

relationship ended and on 18 June I contacted Jetstar to discuss cancelling her flight.

Before agreeing to the cancellation, I specifically asked the Jetstar representative:

“Will that voucher go back to my bank or just a voucher on Jetstar?”

The representative responded:

“It will be just a voucher for Jetstar. Shall we proceed with that?”

Based on that explanation, I agreed and the cancellation was processed.

What I was not told during that exchange was that the voucher would be issued exclusively in my former partner’s name, that it would be non-transferable, and that I, despite having paid for the booking, would have no ability to use the credit.

I only discovered this when I later attempted to use the voucher.

Since then, I have repeatedly contacted Jetstar and escalated the complaint. I supplied the original conversation and proof of payment. Jetstar has now confirmed that they reviewed the interaction, but their response continues to focus on their Terms & Conditions stating that vouchers belong to the passenger and are non-transferable.

That completely misses the point of my complaint.

I’m not arguing that Jetstar doesn’t have a voucher policy. I’m questioning why, when I contacted Jetstar specifically to understand what would happen before agreeing to the cancellation, their representative simply told me it would be “a voucher for Jetstar” and then immediately asked me whether I wanted to proceed.

If the representative had clearly said:

“The voucher will be issued exclusively in the other passenger’s name, it cannot be transferred to you, and you will not be able to use the value,”

I could have made an informed decision about whether to proceed.

Instead, I agreed based on the information Jetstar provided to me at the time.

Jetstar’s response has essentially been that the information was available in their Terms & Conditions. But what is the point of contacting customer service for clarification if a customer cannot rely on the explanation they are given?

I have now specifically asked Jetstar whether they believe telling me “it will be just a voucher for Jetstar” adequately informed me that the voucher would belong exclusively to another person and would be inaccessible to me.

I’m still seeking a reasonable resolution, I’m not asking for special treatment simply because I paid for the booking. I’m asking Jetstar to take responsibility for the information provided to me immediately before I authorised a financial decision.

I have screenshots of the conversation and correspondence relating to the complaint.

For me, the most disappointing part isn’t even the voucher policy. It’s the apparent unwillingness to acknowledge that the information given by customer service can materially affect the decision a customer makes.

After numerous emails and escalations, I expected better from Jetstar.

I will never fly Jetsar again, and l have a few family members that will do the same. I had a pre booked flight from Phuket back to Melb flight, JQ18 at 10.30pm Friday, Thai time. Ready and packed and planned to leave Kata by 7pm. A friend who was staying a few more days checked the flight and told me it was cancelled. Another friend looked up… Read more

the fight on Jetsrar site and said it had not been cancelled, but rescheduled for 3.20am Sat. My international Sim card service had expired so that day so l made contact with my wife and daughter to let them know they would have to pick me up from the airport later. Meanwhile my daughter rang Jetstar customer service to confirm the 3.20am flight. The assistant said they had no record of the flight at that time, and that it had been cancelled for 24hrs(now Sat 10.20pm) even though my daughter had the same rescheduled flight information on the Jetstar site. They assured her it was cancelled, and that it must be a glitch on the site. So understandibly, there was a lot of confusion and frustration because it ment l was going to miss working on the Sunday which is a big part of my income. If l hadn't personally followed through with with everything l would have gone to Phuket airport at 1am for the "non existent" 3.20am fight. All this took place whilst there was NIL communication via email, mssges etc from Jetstar. It wasn't until days later back in Melb that l got an email from Jetsar telling me the flight is cancelled and sorry about the inconvenience and then a day later another email with the new flight details, this NEARLY A WEEK AFTER I GOT HOME. What a insult, joke Jetstar is. Never again.

Had my suitcase torn open by Jetstar baggage handling on a return journey from Denpasar to Melbourne. I made a damaged baggage declaration at the airport that was duly witnessed and signed by a Jetstar employee, but since then (and its now been almost two months) instead of settling the matter Jetstar just keeps inventing new documents they need… Read more

to assess my claim. Today they decided they needed a witnessed statutory declaration, not worth continuing #### them. TOTALLY DODGY, STAY AWAY AT ALL COST!!!!

I have always fly with Jet star all the time, from Perth, Sydney, Brisbane, Adelaide, Melbourne. From Check In to Arrival at the destination with effortless Travel. I even made friends with cabin crews and pilots for that matter of how the flight was superb. However, Today, i had o drop off my sister and brother in Law from Sydney airport … Read more

arrival in to Nadi Int Airport this afternoon.. To be Honest Arrival into Sydney Terminal excited when greeted by the lovely Lady who was at the front of the entrance into the checking In line. And when we reached the counter we were served by a lady and i believed who was a Muslim and her name was Raima or Naima and was a very tentative Listener but not very helpful at all. I had prepared the luggage to suit the 3 suit cases totalling up to 47 kg per passengers. Eventually upon calling on line to ask the previous day, the lady that Served me was Chin ron the call Centre i believed, said that it was okay to combine the weights of both passenger into three luggage as she said it was okay to do so. We arrived at sydney airport this morning with the same arrangement that was approved bu Chin on the phone the previous day which was on Monday the the 25/05/2026. Cut the story short, the lady that served us kept aying that we were over the weight and had to pay or buy two plastic bags and take out 1 kilos and pack it in this two plastic bags... which we did not intend o do. As first we cant buy anything else and secondly, why when they both have a total of 94 kilos in total was what i purchased on their behalf through the phone. They arrives into Nadi only to find out that the three suit cases did not arrive at all his afternoon on their flight... and whats worst was, my brother in law was on a wheel chair with Dialysis, heart problem, asthmatic and stomach cramps when he is stressed out and also missed his medication. One of those suitcases has all his prescriptions and medicine and pills and his sickness depends those suitcases thats did not arrive into Nadi Airport in Fiji this afternoon. I made another call as they called me from fiji stating that none of the suitcases arrived and. He needs his medicine (pill) upon arrival.. which did not happened as expected. So i made calls and only to be told that it will take a whole day for the investigation. I am totalling against this procedure, especially when you fully paid for the services and it was not executed and delivered as expected. My Brother in Law life is in The Jetstar's Jurisdictions as you know that the suitcases was not uploaded into the aircraft and you should be transparent with us and tell us openly rather awe realised it upon arrival nothing was uploaded from sydney. SO I LETTING YOU KNOW THAT BECAUSE OF THIS SERIOUS CASE, I HAD LODGE THIS INCIDENT WITH MY Lawyers and THEY WILL BE Contacting THE JETSTAR LEGAL REPRESENTATIVE...REGARDING This issue.

i bought club jetstar to make my life easier, but i was unable to login for a week- tried probably 40 times over and over, and when i asked to book tickets through the jetstar customer service agent for the same club jetstar price, it was like pulling teeth. they also gave me no compensation for the mess around- and were so reluctant to help… Read more

offer any compensation. the customer service agent who helped me was lovely, but i could tell that her manager was probably refusing every request i had. the company itself just refuses to take accountability for its errors and offer any real compensation. I ended up getting the club jetstar price through the agent, which took 2 hours of back and forth, as they were wanting to charge me 200 dollars more- and i ended up not getting any compensation at all for me not being able to log into my club jetstar- i know you get what you pay for but, jeez, jetstar is just the crack dealer i want to be done with- but cant quit cause its cheap :/

I will NEVER fly Jetstar again. We flew internationally to Bali return in March 2026. The aircraft was a Jetstar A321LR (neo) and it is undoubtedly the WORST plane I've ever experienced. There’s so much to say that bullet points are necessary: 1. Grumpy ground staff at check-in (as always) 2. The aircraft brings a new elevation to the word… Read more

‘cattle class’. The seats are cramped and skinny. They are as thin as a wafer biscuit (see photo), so you can feel the knees of the person behind you digging into your back! Imagine, 6.5 hours of your seat being pushed and shoved from behind because a tall passenger behind simply cannot fit comfortably into the reduced space provided. 3. Not even an attached headrest, let alone a pillow or blanket for a 6.5 hour overnight flight from DPS. No reclining either, just 2 inches and no lumber support at all. Some airlines using these planes do have a headrest, but NOT Cattlestar. 4. No entertainment screens, and of course, the proposed ‘paid’ entertainment and internet package was ‘down’. 5. Food - is that what you call it? It was inedible. It came in a brown, cardboard box, heated up slop. I asked the steward if he would feed this to his dog and he just shook his head! 6. Flight departed at 10.20pm and it was due to land at around 7.40am. We had booked an egg and bacon roll, assuming it would be served before landing for breakfast, but no! It was served at around 11pm, just after take-off. I asked if we could have it later as we’d already eaten dinner and was told no and the roll was unceremoniously thrown in the bin. 7. After 6 hours of ‘hell in the sky’ the trolly rolls out again offering tea, coffee, juice or water. My dry mouth and blurry eyes greedily awaited for my turn to get the much needed cup of coffee, only to be told that there was a cost of $5! But hang on, coffee if free on Jetstar, right? And remember, this is an international flight. But no, the hostess could not be persuaded to give me a free cup from her watered down jug poured into a paper cup. I couldn’t believe it. If you’re going to charge $5 for a coffee, then at least make is a cappuccino! I’d accidentally left my credit card in my checked bag and I only had cash on me, which of course, cannot be accepted, so the ‘cattle’ must sit and suffer in silence.

Summary, I suggest you do everything you can to avoid flying on the A321LR (neo) on an international sector. It might be ok for a short domestic flight, but absolutely not suitable for anything more than that. And one question? Why can’t the staff crack a smile anymore? Is it part of their training to intimidate the cattle - oops I mean passengers? Or are they just so unhappy in their job that they find they have nothing to smile about? Remember, this is supposed to be the ‘hospitality’ industry, not a cattle farm, although, I actually think that cattle are actually treated better and certainly fed better. Shame on you Jetstar.

Horrible,seats cant even recline,flight attendants were being loud and rude to kids,gave me food poisoning,and for 7 hours straight. Lasagne was given one my first flight to Manila and the next flight back to Perth,salty,somehow stale and gave me food poisoning. Show details

Review of Jetstar Flight JQ64 – 31 December 2025 I recently flew on Jetstar flight JQ64 from Ho Chi Minh City to Melbourne, and overall it was a mixed experience. The flight itself was a bit turbulent, which isn’t the airline’s fault, but it didn’t help given the already limited comfort on board. There was no complimentary entertainment… Read more

available, and even basic things like movies and food required additional payment. For a long international flight, this made the journey feel longer than it needed to be.

The seats were quite uncomfortable, offering minimal support for such a lengthy trip. Boarding and disembarking were also inconvenient, as both involved using stairs and being transported by bus, which added to the overall discomfort. Even though the pilot managed to arrive on time, the stairs took a while to arrive after landing, causing further delays and frustration.

On a positive note, the standout part of the flight was the excellent service from the flight attendant, [Name Removed]. She was warm, attentive, and genuinely helpful throughout the journey. Her professionalism made a noticeable difference and was easily the highlight of the experience.

Overall, while the flight had several discomforts, [Name Removed]’s exceptional customer service was a bright spot in an otherwise average journey.

Wow Jetstar. You’ve done it again. JQ9 from Brisbane to Narita was cancelled yesterday (9/12/25), And you’ve dragged the same plan back today (10/12/25) which was suppose to leave at 10:20am and is now delayed until 1pm because of further technical issues. This happened to us not so long ago travelling back from Bali to Brisbane. And after making… Read more

us wait in hope for hours the flight was cancelled. Feel like this is what will happens again today. Terrible service and certainly two strikes and we are out this time. Would never fly with your company again.

Over charged luggage fees. Incorrect weight recorded. charged us 31 kg but real weight was only 25.4 kg Show details