- Verified customer
Need to improve customer services
My mother in law was confirmed with the wheelchair service. She was unable to walk even 200m. So Before boarding from nadi(fiji) we informed staff she has confirmed with wheelchair service so we need assistance with wheelchair at sydney. When we reach here the staff says sorry we r so busy and we don't have enough staff. Either she has to wait, walk with me or you have to push. I explain her I had big operation I can't push her. Then she took her first and leave her half way and told have to wait for someone. I have to go and get other person. ...When she came back I asked her how long then she told me that don't know I ask u to wait, walk or push. We have not enough staff. We waited 40 min on the half way. Someone came and told to take u to the immigration in buggy and then have to manage by yourself, she has to go by her self. Staff told me that It's not my job to do this. We paid for the tickets with wheelchair... Guys if someone disabled then help them don't give them hard time. If she was OK then never wait for 40 min. Put your self on that situation then u realise. Need to improve your service.
The reviewer stated that an incentive was offered for this review
- Verified customer
Lies lies and lies !!!
Worst experience ever !! Never going to fly jetsar again..
Had a flight from Denpesar to Melbourne via Singapore. Singapore to Melbourne flight was cancelled on the day of the flight for which I got email after reaching Singapore. The had booked us on another connecting flight via Brisbane with 6 hours layover.
I called JetStar customer service and was told:
1. Sir, you shouldn't have boarded flight from Denpasar if you were not happy with proposed itinerary. (I didnt know my flight was cancelled until after 6 hours I reached Singapore)
2. After 20 minutes of explaining that i wasnt informed about the cancelled flight, they asked me to go to airport for rescheduling.
Supposed to leave Honolulu at 8am in a busted butt plane, flight delayed till 11.30, then delayed till 1.30 am, now delayed a further 2 days with certainty, other passengers have been delayed 5 days stuck 14000 kms from people need to get back to work and these pathetic useless fools don’t even call screw jet star busted butt airline
Me too 'Never Again'
My Flight departing on 1/10 to Bali was cancelled at the Gate and we were told to go home and return in 24 hrs for the new Flight. What's really frustrating about this was our aircraft was ready for boarding at the correct gate only to find we were told to go to another gate and those at our new gate were asked to make their way to our initial gate. Simply put, JETSTAR was aware of the problems with one of the aircrafts so they made the decision to shaft passengers travelling to Bali and ensure those travelling to a Polynesian island made the t...rip. No doubt something to do with airport fines reprecussions for Jetstar on the other side... Absolutely pathetic... X 2 Uber rides out of pocket and 1 nights lost hotel accomodation later, our flight was once again delayed by 3 hrs.... then YES u guessed it, it was cancelled a 2nd time. Delayed now by 2 days. Needless to say (Wife & kids devastated). We r now thinking of cancelling the holiday... lost 3 days of what was going to be a 7 day holiday. JESTER is really pathetic. Doubtful it will even leave on it's 3rd scheduled day! Understand it's a budget airline BUT this is beyond fair..... and of course they never take responsibility. Will definitely pay more $$ to fly with a reputable carrier from now on in!!
My flight departing on the 01/10 to bali JQ35 was cancelled at the boarding gates. Customer service was appalling especially a lady named [name removed] who was at boarding gate 5 for international departures. She was rude and abrupt and not helpful at all. Jetstars compensation is absolutely pathetic and such a joke! I have lost a day out of my trip and have also lost money. They couldn’t even offer free entertainment on the flight seeing as I had paid for a direct flight and now have to catch a connecting flight. For my first overseas trip e...ver this has been an absolute nightmare. I will NEVER EVER fly with Jetstar and I’ll make sure my friends and family don’t either. Get your act together!! Your service is beyond a bloody joke! Hilarious how they offered me a refreshments voucher as the compensation! Haha! Stick it where it fits!
- Verified customer
jetstar Sydney international have no people skills and have no idea how staff travel work (Only for staff travel users)
Worst customer experience from check in at international they tell you that we wont be accepting any staff travellers today because some one else has checked in with 5 bags and had payed extra for the luggage and the plane is fully capped with weight and passengers when you know its a lie you..can check with the staff travel website that they still have 18 seats left and its available for booking and when you go to the counter and show them the figures they start making excuses saying theres bad weather at moment and its up to the pilot to ac...cept any passengers.. when clearly we know that there is know bad weather .. also they will tell you to go and book for virgin airlines .when clearly we have no access to fly staff travel with virgin .. like how do you guys even have job when you dont even know how staff travel works... well i guess its obvious now why this is the worst airline in the world .. so just a friendly reminder guys dont be scammed by the cheap advertisement they use draw you in..your better off buying a full fare ticket with tiger airways
Shocking service at check in - rude and misinformed agents. We’ve been expats for 15+ years and this is by far the worst experience we have ever had. Spend your money with another airline!
Ho chi minh - Melbourne 21st Sept
Worst customer experience from check in through too cabin crew
Rude unprofessional uncaring, one crew member
Behaved quite passive/aggressive and i think she was like a manager or something so bizarre!
Hidden charges for everything, dirty seat rubbish on the floor under the seat in front of me,
Seriously pay the extra fly Emirates.
Cancelled Flight Chaos JQ58 12TH SEPT 2019
Above flight Bali to Brisbane was cancelled after 1 hour on board and 2 hours in gate lounge. Rebooking process was chaotic with no benefits to business class passengers. No Jetstar staff work at Denpasar airport and the service staff are overwhelmed in such circumstances. The baggage retrieval area for 400 suitcases was miniscule and a small wagon delivered the suitcases from the stricken plane, 8 cases at a time. No, its no Faulty Towers but very close.
Some 4 hours later , transfer to South Kuta hotel was actioned. Accommodation, breakfast ...
Flying out of Bali to Sydney and what do you know flights cancelled as usual. Standing in line for over 2 hours and only to be told sorry no flight, here are two options.
Go to Darwin or we might be able to get you home 2 days later but thats via Melbourne and over 16 hours.
We chose the Darwin option as we had to get home for work. the gates changed 3 times and we finally boarded at 1am.
Flown into Darwin at now 3am however Darwin time 5am.
No idea what to do now as our next connecting flight was 2pm.
We approached a service desk and Quantas...
Cancelled our flight twice.
Booked flight to Singapore and had flight cancelled the morning we were supposed to leave, changed to flight 24 hours later, then cancelled that flight AGAIN and now leaving two days later on a flight via Darwin with an overnight stop with young kids and they can’t get us a hotel? Get your act together, CEO earns $24mil yearly for what? Cancelling flights clearly.
Ridiculous. Never again. Now I’m worried same will happen on our way home and we will be stranded and have to pay for extra accomodation.
Delayed Flight with a twist 6 Hours
Previous day to flight receive a call from Jetstar would I like to Downgrade?? plane with compensation. I said No. This morning receive sms flight delayed 6 hours seems sus to me. Spoke to them to find out no compensation for booking accomadation. As now I arrive at 3:30 AM so I dont need a room as Im a early riser and would of slept on plane. Last flight with them totally unacceptable as reading here to common occurence.
Cancelled our flight twice. NEVER again.
Cancelled our flight and rebooked us for 24 hours later. THEN cancelled that flight and rebooked us on a Qantas flight. Missed a night's accommodation in Singapore that they won't compensate for. Absolutely ridiculous. NEVER again.
- Verified customer
The worst airline
Do not fly with JETSTAR. No basinet for baby . Flights delayed. Rude and incompetent staff. Dirty seats. Hidden charges for everything. Do yourself a favour, pay a little bit more and fly Quantas, it’ll be cheaper in the end.
Third world airline
After conversing and emailing Jetstar for the last 8 months over date changes they wouldnt help with,and then ultimately not taking the flight and forfeiting the $1250 we had paid I was astounded to receive emails from them letting me know how happy they were to have us on their flight even though we never checked in or were a passenger. Theres no chance myself or any family member will ever be a passenger on this third world airline again, I would rather pay more and be treated decently.
Worst Airline Ever
After booking 6 months in advance for a 6.40am they advise a day before that we now don’t leave until 4.40pm. Waiting at gate which is saying boarding/ last call told nothing. See plane come in at 4.25pm. Still no information! 4.47 still nothing. Get it right Jetstar! Never will I recommend your airline. We travel often and this is the worst ever airline!!
Amazing Rep Very Helpful Fixing My Mistake When Changing Flight
I recently wanted to extend my bali trip by 2 days but accidentally selected the wrong change date, my mistake, I called up and explained my mistake to the CSR, while she wasn’t able to refund the fare difference she waived the fee to change to the date I actually wanted too after speaking at length with her supervisor. It was my mistake but she went out of her way to minimise my financial loss, great rep, I’m very appreciative. Didn’t get her name but thank you so much.
Food was bad. I payed for in-flight entertainment but whole plane seemed to have it
Booking process was good. Lovely people.
Seats were so uncomfortable. If your over 5.7 ft your knees hit. I ordered ham and cheese toasties they were rock hard and ham had hard fat through it. I payed 9dollars per person so we sat together and I payed to have in-flight movies. But plans had rows of seats empty in front of me where people quickly jumped too when in sky and they had the movies in seats they didn't book or pay for. The new release movies were crap and mainly for kids and we had same movies on the returning flight so we didn't coul...
Jetstar Flight cancellation
We were notified by text message that the second leg of our flight from Singapore to Melbourne on August 22 was delayed, and rescheduled to the next day at 8.30am. There wasn’t any Jetstar staff at Changi airport to deal with the situation and there was much confusion and rising anger from some passengers. Eventually we were provided with meal vouchers - $20 at Burger King. Eventually after much waiting the passengers were sent to various hotels for overnight accommodation. Much to our surprise our hotel turned out to be the worst hotel my wif...e and I have ever seen, an absolute no star in my book. We we informed that breakfast would be at 3am and a bus would pick up us an others at 4am. Breakfast duly arrived at 3am - fillet of fish, soggy cold chips and coffee. Real classy. We arrived back at the airport for an 8.30 flight. Back through customs etc into the area ready to board the plane and low and behold a delay to 10.30am was announced. By now potential passengers were becoming angry and to the credit of the flight Captain he fielded concerns from passengers for at least two hours. About midday the flight was cancelled again. Once again we went to and from the transit area to the flight gate and once again there was no one to sort out the problem for several hours. Again food vouchers were handed out - chips and burgers again. The last we heard was that the passengers were to spend another night in Singapore and fly home 3.30pm the next day. I only assume they all made it safely back to Melbourne as my wife was able to somehow organise another flight. Never again Jetstar International.
money grab for luggage weight
money grab for "over weight" cabin luggage. I weighted my cabin bag at home with luggage scales (6.8kg) to keep within 7kg limit for a trip to Bali. After buying a 1 litre bottle in the duty free from very pushy sales girls and 2 x 500 ml bottles of water for the flight, I was forced to weight my cabin bag before boarding. The scales said 7.5kg plus I was forced to weight my iPad wallet and duty free. The total ended being 10.5kg . I was embarrassingly pulled aside and forced, again, to pay $100 because I wasn't travelling with anyone to spread...the weight with them. This is a rip to weight an iPad wallet and water, especially also my duty free without any warning that cabin luggage includes everything in your hand. After meeting up with friends in Bali , they were also checked before boarding but the womens handbags were not weighed! Double standard is seems..... Discount fare but we'll pick up another 20% plus from cabin bag limits and over priced stale sandwiches onboard........ 7kg limit is unrealistic .... my bag contained: 5 Tshirts , 4 shorts , I pair of runners, 5 undies and 3 bathroom items...... in a light cheap bag. Be more realistic Jetstar , give better warnings and charge the real cost of over weight luggage.... like the banks have to now!
- ‹ Prev
- Next ›
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.