4,262 reviews
Incredibly misleading service. We got a “free quote” or so we thought for installation of a new antenna point. The person that came out then told me we infact didn’t need one and then proceeded to tell me he needed to charge me $150 for a call out fee. When I tried to question it because I had thought I was getting him out for a free quote he… Read more
basically said it is what it is. I rang head office who told me that it does say that there may be a fee if there’s any fault finding but that it should have been discussed prior…. He didn’t discuss anything with me he just gave me a bill at the end that I was completely blindsided by. Would never trust “jims” anything after this experience. I would have argued it more in person except my baby was crying in the other room while old mate was standing there not moving until I paid him. What a service.
Denton was a pleasure to deal with. He was very professional and knowledgeable with all facets of his work. His honesty was also a pleasure to experience. I would Highly recommend his services.
Would not recommend Jim’s Antennas north Toowoomba to anyone. They installed our new 75” Sony Bravia TV. Prior to install we tested the TV and it was working perfectly. During install the technician requested assistance with lifting the TV so he didn’t have to call another colleague in. After install the TV had a huge crack in the front and was… Read more
unusable. The technician called the franchisee who immediately blamed us for the TV being broken. They said it must have been broken in transit, then later that it was my fault because I assisted with the install. We provided evidence that the TV was functioning prior to the install, so it wasn’t broken in transit. Had I known that Jim’s would absolve themselves of responsibility for any damages, I obviously wouldn’t have helped out. The franchisee was aggressive and stubborn to deal with and has stopped responding to any contact. They refused to submit an insurance claim despite our repeated requests and we are now out of pocket for the cost of the TV and the install. We are now having to seek our money back through ACCC
Reviews with attachments
Jan and partner were absolute professionals and considerate. They took their shoes off, they cleaned up after themselves, Jan explained everything to me which included good professional advise. I Will highly recommend them to anybody.
Chris installed 100inch TV perfect! Was a perfectionist and just a great guy. Efficient and friendly.
I had Moustafa complete the job - responsive, knowledgeable, gave the best quote and did a fantastic job. Very happy. Tv hangs flush and uses a bracket which other installers didn’t want to deal with (even though it is the specific purpose bracket for this tv).
Tv stopped receiving signal so I contacted Jim’s Antennas. A technician was at my house the next morning and began work. He found the problem immediately and resolved it within the hour. Replacing the amplifier and checking the rest of the system. The TV is now perfect. The technician was very friendly and VERY knowledgeable. I highly recommend… Read more
Jim’s Antennas and hold the technician in high regard and a real gentleman. Again, Thankyou Jim’s Antennas AND the technician.
Nash mounted our TV - hiding the cables. He did an amazing job. He's professional, he delivers quality work, and he's an all-round great guy. Our family will be happy to call him for any future work, or recommend him to friends.
I rang Jim's TV mounting service and said that I wanted a tilted tv installation on the wall. Omar responded promptly to make an appointment. When he arrived he said he only had a rigid mount which would not tilt. He attempted to put the cable behind the wall (which was directedly underneath the tv to the powerpoints) and this was not… Read more
achievable. He only had one short length (about 60cm) of ducting to hide the cable and this was not long enough and he suggested I buy one from Bunnings. He should have checked with me on the phone about what type of mount I wanted; he should have carried a stock of ducting which would hide the cables. JR Turk stocks a cable which would be suitable but it comes in a 4m length which is too long for my small job. The installer should be carrying a product like this and cut lengths as required when he does a job. I am now stuck with a tv which doesn't tilt and with 5 black wires dangling down the wall. So be warned - make sure when you make an appointment with this provider that he will bring the proper materials to do your job. The price is also not $300 as stated on the website, but $330 because GST was not included (and I think it is a law that the price quoted should include GST).
Even after 5 months, this is what an $800 aerial rip off service from this company gives you... "no signal", time and time again, even had to spend more money to go buy 2 set top boxes to help it work! You think the company would do a good deed and at least reimburse you the $120 you had to spend to make their $800 aerial and booster work! Not even new cabling or pole!!!
Hi Renee. We've responded to your review multiple… Read more (+2 replies)
Read reviews on here and thought I’d give them a go. I have two units that needed to be mounted with soundbars and was put through a gentleman called [Name Removed] relatively quickly. He sounded confident on the phone after giving him the model numbers and did not feel a need to inspect the room or ask for photos of the set up despite me offering… Read more
it. He did tell me he worked alone and that someone needed to be around to help him lift the tv’s which should have been a red flag already but foolishly I persisted eager to get the job done.
On the day he arrived about 40minutes late and took a look at the set up. He started opening the boxes and when he saw the soundbar set up he said he needed an electrician to install power points since he did not do electrical. I therefore asked him to start on the simpler mounting job and went to arrange an electrician.
Before I knew it he had started mounting the tv and cutting holes in the wall with a Stanley knife before realising that he could not pass cables through it due to a timber beam being in the way. The screws for the mount was asymmetrical and fixed in a weak fashion. At this stage the electrician on the phone informed me that it was best to cut losses and get him to stop what he was doing. [Name Removed] patched the holes with some covers and look relieved when I told him to stop. He charged me for the tv mount ($330 dollars when they retail for $40 dollars online) and promptly left.
Probably one of the worst experiences I’ve had with any business and I will be reporting this to the fair trading in my state due to the sub optimal and predatory nature of this business interaction. You might as well use Airtasker or any other subcontracting business for this. Awful awful experience
We’re sorry to hear that you were unhappy with… Read more
Latest follow-ups
Excellent workmanship and very pleasant experience – Nader & Mina came out to install a satellite dish because I was having heaps of problems with foxtel . They came out the next day, gave me a fair quote and started straight away. Very friendly down to earth guys who did a fantastic job, they even… Read more
came back latter to install a new antenna on very short notice! I would give 10 Stars if I could . Thanks guys !
Follow-up · When I had to move house Nader came and removed my satellite dish, delivered it to the new house and even helped tune my channels on the TV . He really knows a lot about all types of situations that might come up, would recommend him every time!
Find out how Jim's Antennas compares to other TV Antenna Installers
Know better, choose better.
Frank Younis is your man – I clicked on the request form to mount a Starlink antenna on my roof and Frank immediately rang me. We arranged for an installation the following Saturday. Frank range me on Saturday with an ETA and he arrived on time. After surveying what needed… Read more
doing, he provided me with an estimate which I accepted. He had all the parts needed to mount the antenna in his van and he then immediately set about doing the installation. The installation was neat and of high quality. Full marks!
Follow-up · Answers to questions: - Internet speeds are good: 300Mbps down, 25Mbps up. - Installation was done in less than an hour. - There is an internal cabling launder for cabling to reach the upper storey roof from the ground floor, so no conduits or cables visible outside or inside the rooms.
It,s took a bit long time but the end come up good
Follow-up · Service was good ,not to much wait to come out , I wanted to connect my tv direct to a modem
Positive reviews
Raman from Jim's did a great job relocating my NBN to another room. He was efficient, very competent and easy to get along with. Good job all round. Would recommend him to others. Kevin
Karma removed a 23 inch tv and mounted a 32 inch TV in our sunroom. He gave me a good quote. He was professional and his work was exceptional including hiding the cables and cleaning up after himself. We will be happy to call him for any future work, or recommend him to friends.
My overall experience was great. Fadi arrived on time gave me a quote which I accepted and he did the job straight away. Fadi was friendly and did a great job. Very happy.
Negative reviews
DO NOT USE JIM'S GROUP ; DON'T USE JIM's ANTENNA Jim’s Group does not take accountability for their franchisee. Hence, Trust factor is zero This is the response from Jims Group when I made a complaint directly to Jim's Group ( I actually addressed the email to Jim Penman (Owner of Jim's Group) This is the response: Jim’s Group (owner) Hi RK, did… Read more
you call 131 546 and lodge a complaint? If so, the area manager should have contacted you to help rectify the situation. Jim personally gets involved on all escalated complaints as well.
Have contacted 131546 with "customer service" stating that this is a franchisee issue and Jim's Group does not get involved in pricing and fees ! Have also sent an email to Jim Penman 3 weeks ago - did get an acknowledgement with no further follow up - all consistent with the fact that Jim’s Group does not take accountability for their franchisee and their franchisee action in ripping customers off. No "Area manager" has contacted us despite having our email & phone number
Only got a response on this site: Hi Ray. Apologies you have misunderstood our franchisee, but at no point was an amplifier and antenna installation quoted at $500 for both. The full price was $695 - of which he was only able to complete the amplifier on the day due to the roof being wet (it doesn't have to be raining for a roof to have moisture and be deemed to slippery for working safely). I will chase up a receipt for you for the $195 already paid for the amplifier. Jim's Antennas Jim's Antennas 4d Hi Ray. [Name Removed] is sending this through, however 2 x EFT receipts and a paper invoice receipt were all provided to your wife on the day. Ray Ray 4d This is all not true ! 1. No paper invoice receipts was left here 2. No amplifier was installed - that is why there was no receipt Jim ANTENNA MALVERN is certainly UNTRUSTWORTHY - for stating that an amplifier was supplied when nothing was supplied !
If I could give less than a 1 star I would. I had [Name Removed] come to take off one tv from a mount and re-mount a larger tv to the main bedroom. After instillation , it was found damaged (the tv was checked by my partner and I prior to moving the tv). [Name Removed] didn’t not take any accountability AND PROCEEDED TO STILL CHARGE THE FULL… Read more
AMOUNT OF INSTILLATION even though the job wasn’t completed. I have since contacted customer service where they stated it wasn’t good enough and send their regards, and put me in contact with his “manager” [Name Removed], and they stated to me he should of filed an insurance claim straight away. [Name Removed] got a statement from both [Name Removed] and myself then proceeded to tell me it’s his word against mine but [Name Removed] was supposed to take before and after photos of the job and turn the tv on and ensure everything was working PRIOR to the job being complete and also after the job completion which [Name Removed] didn’t do. I’ve since contacted customer service AGAIN where they stated Jim himself (owner of company) would contact me - which never happened , instead I got another email from [Name Removed] after I haven’t heard from him stating the contractor doesn’t want to pay for the insurance access so there’s nothing he can do ! Then I tried contacted customer service AGAIN and I was put on hold then HUNG UP ON, when I called back , another lady answered and told me the girl I was talking too would contact me back asap , and she never did. Then I’ve contacted [Name Removed] AGAIN and [Name Removed] stated [Name Removed] is only going to refund my instillation cost WHICH STILL HASNT HAPPENED. WORST customer service I have EVER experienced . One of my jobs I am a manager and never would I treat PAYING customers this way. For a big company like Jim’s I’m absolutely shocked. I was quoted more than other places I contacted as well and thought I would go for a bigger name company expecting better service . They still refuse any responsibly. Very disappointing.
SPEND $40 ON A SET TOP BOX BEFORE YOU GET JIMS ANTENNAS OUT TO RIP YOU OFF ON GADGETS YOU DONT NEED!!! Don't trust these guys and waste your money! You'll get better, more honest service from a smaller business! They will rip you off as much as they can and then not be accountable for their poor rude service! $800 antenna job, still can't even… Read more
watch channel 7 to name the least! I have tried reporting to the area manager and she only replied via email after many attempts, and was extremely biased to my complaints. Being a Franchise, the Company itself don't take any responsibility and its very clear that $ales is her only priority! You are better off with an independent business where they rely on value & good rapport! I will document everything on here, as I still have not had any proper resolution or compensation! Asked for model details of antenna on my invoice, franchiser refused, who knows what I was paying $800 for!!! $800 for 1 antenna & a "booster" (not needed) for only one port! No wiring of new ports even!!! What an absolute rip off for 45min job that still cost me more to fix!!!
Hi Renee. I'm sorry you were unhappy with our… Read more (+4 replies)
Recent reviews
So happy with entire service by Frank from Jims Antannes .Frank contacted me shortly after making online enquiry arrived promptly agreed time in uniform and marked van...explained options prices replaced antenna fixtures 2nd floor roof reset tv programs and was finished by 11.30am same day ...fair price for good work...yes very happy ...
Find out how Jim's Antennas compares to other TV Antenna Installers
Know better, choose better.
Ian did a magnificent job of identifying our problem and fixing it. My elderly tennant and I couldn't praise him more highly! Thank you, Ian, for your constant politeness, patience and professionalism.
Richard installed our antenna. He was very accommodating with all my questions and provided the quote straight away. He was very kind and clearly explained everything. He was punctual and arrived at the time we agreed on. He was also very confident and knowledgeable in what he was doing. You can tell he is very experienced and knows his work well.
We had an annoying reception problem which has totally been fixed. From my initial phone call the whole service was efficiently and professionally handled. The problem was solved quickly and a new antenna was attached in a different position to pick up a stronger signal. A new cable needed to be attached from the new aerial to our TV which required attachment under our house. The 2 workmen did a a faultless job all round, thankyou Jim's Antennas.
We had an awesome experience with the Antenna Man installing our Starlink system today. I was looking for an installer who services the northern suburbs, and after our original installer arrived and said they couldn’t do the job, I called the Antenna Man to see if it was even possible. I got a call back within five minutes, and Jake was on it… Read more
straight away. He was extremely knowledgeable and professional, and worked out the best possible place to install the Starlink system with minimal time and disruption. If you want someone who gets the job done right the first time, Jake Lee is your man!
Adam from Jims Antennas installed a TV on the wall for my Mother in Law. Adam arrived on time and the job was completed quickly and I am very happy with the quality and cost of the installation.
Matthew was fantastic. I’m absolutely wrapt with the quality of service he delivered. He arrived on time & worked through a range of problems. He was polite & explained everything he was doing. He discovered the problems & solved the issues quickly. He replaced a number of defective items (antenna, set top box, booster & cables) because they… Read more
were all over 20 years old. He explained to me why these items were no longer working. Wear & tear had aged them beyond their capability.
It took Matthew only 1 hour to make all the necessary installations to bring my television back to life. I have every available channel back without any interference. I have access to every HD channel & many channels I didn’t know existed before today.
Matthew was brilliant & I’d recommend him to anyone experiencing troubles with there TV or antenna. He is clever, friendly, polite & patient.
5 out of 5 stars for Matthew. TBH I’d give him 10 out of 5 stars if the choice was available.
Thank you Matthew. You are an absolute credit to the franchise you represent. I’ll be recommending you to my family & friends when needed.
we have had Jem out a few times to fix different conenctivity issues, install starlink, tv mounts, foxtel dishesand his name certainly lives up to it, he is a Jem! He is prompt, reliable, extremely helpful and goes over and above. Extremely well priced and has issues we had other people in and couldnt get fixed and were pulling our hair out fixed in a jiffy. Would highly recommend Jem from Jims!
Glen from Craigieburn Jim's Antennas was fantastic! I would give 10 stars if I could. He made the entire experience smooth, fast and friendly. He set everything up, spoke with my provider, and tested to ensure everything was working perfectly. Was great to have someone so patient, caring and knowledgeable. Will be using again and definitely recommend
Hi Christie Lee, I believe you have spoken with… Read more