used website to list my requirements. move tv/foxtel IQ connection to other side of room. received callback, discussed my request with operator, and made appt. received emails confirming job number but they did not contain details of request. technician called and changed appt. no big deal. arrived and orally quoted. got the salesman pitch on how i should buy a $500 antenna and over $200 for an amplifier. i just wanted the connections moved across loungeromm. I said ok to just moving connection and left him to do job. when he was finished, I paid the $250 as agreed and went to inspect job(I realise I should have done that first before paying. lesson learned). tv aerial connection was installed but not foxtel connection. I got him as he was backing out of drive and asked why he hadnt moved foxtel connection as I had requested on their contact form. he told me that they didnt do that, ring foxtel, and I should have said something to him when he first turned up. I called Mr Antenna central number to be told they had transcribed my original online request form and there was now no mention of foxtel connection.The initial callback never mentioned that they could not complete the foxtel relocation. i believed i was being quoted for the work requested. I feel completely scammed by this company. $250 to move a cable! use anyone else.
Great tv wall mount service
Whilst having dramas trying to find a reputable tv wall mount installarer on the the gold coast i checked Mr Antennas site and they provided the service. They booked me in within 48 hours and arrived right on time . The installation was done with quality and priced better than other quotes. I was really happy with them and they provided other services like security camera installation and so on. I wouldn't hesitate to recommend them.
Communication was good. Received emails and text messages. Turned up on time. The guy was nice enough.
However their pricing is super expensive. Next time will use a independent company. Needed it done on the day, however next time will plan it out better and use a company that is not part of a chain.
Felt ripped off.
Giovanni from Wollert
Good service and honest take on competitors
I live in new built property in Wollert Vic. Had John from Mr Antenna set up my 75inch Tv. Was on time and a good bloke to have a chat with. Did the job clean and in reasonable amount of time. Didn't opt to have my property antenna set up by them cause found them a bit more expensive than other quotes. John tells me that other locals might charge $150 cheaper, which was true, but with China made products. He tells me that the particular antenna he offers were durable Australian made and has a warranty of 5 years compared to others with a year. I confirmed with the other quote that warranty was 2 years. John was willing to give me 10 years further stating that their product was that durable. he further states that unlike other local electricians who might disappear, the warranty was going to hold even if he moves on from the company cause its Mr Antenna. I support locals but I think he has a point. I am set on having them/John set it up once my finances allow me to. Antenna quote was $499 for 4 points.
Overall good service
I just want you to know that mr antenna has resolved the below issue - I will commend them on good customer service and they rectified the issue immediately after the complaint and provided a solution.
I paid a person $120 ($110 call out &$10 repair) to readjust some cables.
2 days later no image on the screen and they say it’s because you need an amplifier.
Called the technician who said it’s not his problem and to speak to Mr Antenna.
This is Worst company do not use them.
Called the escalate and waiting to call back.
I had to follow up 5 days later to get the job invoice and there is no information.
Great job NOT
Untrustworthy- didn't turn up TWICE! Beware of Cranbourne MrAntenna!!
Set up a time to have a tv point put in & following waiting for quite a while past his due time, the installer didn't show! I had wasted a lot of my time & called and asked what happened. The reception girl provided a very 'basic' half-hearted apology & after explaining I'd driven 45 mins to meet the installer I was annoyed it was entirely for nothing. In response, i was guaranteed that he would return the following day between 2-3 pm & after driving yet again to our other home (as we are in the middle of moving), he did not show again!! I called again & received a pathetic response from the same girl stating that she would call him ([name removed]) and find out where he was. Then not only did he not show up but then she didn't bother to call & follow up either!! What sort of company are they running?!
This installer [name removed] appears completely incompetent & disorganised & has utterly wasted hours of my time & costs for petrol! Useless & unprofessional company- Be warned!! They'll not turn up!
Timely and polite
I had a problem with my reception and booked a quote. The installer (from Brighton I think) turned up on time and was very polite and professional. I didn't proceed (for other reasons) but from what I saw was excellent service.
Don’t even bother!
Deserves 0 stars. Booked appt for new antenna after our build; shows up 1.5hrs late without an apology, waltz into the house with his dirty boots to try sell me the most expensive antenna without checking signal strength; Says I’ll need an amplifier on top of quoted amount $500+. GTFOH; I’m glad I read previous reviews. Pure crap!!
Stressful enough trying to settle my 4m baby and you have inconsiderate halfwits trying to rip you off.
Required a new antenna as the old analogue developed a fault mainly when raining. Called Mr Antenna and "technician" came and checked and said we needed a new antenna. He said because our area had bad reception (although we had good pictures with the old analogue antenna) we would need the top of the range antenna at $649 AND an amplifier at $299. Antennas and amplifiers sell for a fraction of these prices and the installation was simple being a single storey house and the antenna on a 'hockey Stick" attached to the facia board. (NOT on top of the roof)
After installation we were back to a normal picture.
I then had a look at the government website "My Switch" which stated our area had good reception and no need for amplifiers. No doubt we did not need top of the range antenna either.
Cannot recommend Mr Antenna
I went with Mr Antenna as the reviews were all positive and the other quotes I had were roughly what Mr Antenna would charge. Installer first took a signal strength reading and told me the signal was very low so I chose a roughly $400 antenna ( 4 to choose from.) The installer then said that the chosen antenna would not give me a good signal and suggested the $627 model. I accepted his expertise but was somewhat alarmed to be told that only one of their antennas actually gave a good signal in a low signal area. Once the antenna was installed the installer showed me on his signal tester that the signal was still not adequate and said I needed an amplifier - another roughly $200 and new cable. I said I couldn’t afford this and he told me that I would not get the lifetime warranty on the antenna (a main selling point) unless I also bought an amplifier. In the end it cost $874.00. I would caution future users of Mr. Antenna to ask for a worst case scenario price that could include everything that might be needed before going ahead with an installation.
antenna reception prompt professional fix
Shane arrived on time and ready to investigate coaxial cables running from antenna...quickly tested lines for signal and rectified both upstairs point and relocated downstairs..all fixed tuned ..all channels perfect.. very competitive pricing..well done Shane.
Amazing and honest service
We moved into our new house about 18 months ago. It was an existing property, and already had an aerial. However we had absolutely no TV reception. We had received a quote from a competitor when we moved in who advised we needed a brand new digital aerial that was capable of receiving transmission to our area which is in a Valley. The quote at the time was over the top. As such we decided against the aerial and just got Foxtel installed that operated via satelite dish which we knew would work. Problem solved as we now got free to air channels as well. But after 18 months we decided it was time to go ahead and fix the issue. We decided to try Mr Antenna and had set aside a fair amount of money. The tech came out, had a look at our current aerial from the street before even knocking on our door (we had already explained our issue to the call centre so they were prepared for our situation) and he was able to tell us straight away what was needed. All we needed was a booster on our power point! All up about $120 which included the standard call out fee which we were already aware of. The aerial was perfect, and not the issue. He plugged in the booster, tuned in the TV and picture perfect.
The staff at Mr Antenna are true professionals who have proven they will only sell you what you need. We were prepared and expecting to purchase a brand new aerial, but instead they showed complete honesty! Highly recommend these guys.
As for the Call Centre, they were fantastic. Friendly and down to earth service. More Companies could learn a lot from these guys.
Great work ethic and great service guys. You are awesome. Well done. We will definitely be recommending you!
Reception fix - excellent service
Technician Craig arrived promptly, identified and explained the problem. Resolved very competently and and in very hot conditions.The system is now working perfectly and the cost was incredibly reasonable.
Very professional, friendly. Highly recommended.
Fantactic Job done by Mr Antenna's "Craig Aitken"
I contacted Mr antenna last November and got a quote. This morning I contacted Mr antenna and I was put in straightaway I had my appointment with Craig Aitken from Mr antenna at 12 o’clock today. The work was unbelievably great. I just personally want to thank Craig doing a wonderful job on a very hot day. The install was excellent his attitude was excellent I recommend Mr antenna to anyone who is reading this review and specially want to thank Craig from Mr antenna once again for a fantastic job
Prompt and efficient
Called them to fix long standing pixelation issue on our TV. They were efficient from booking to reminder to technician to payment. Ernie was also good at explaining things in simple terms. The price was reasonable and both payment and invoicing seamless.
Excellent job. Swift diagnosis, excellent follow up reccomendation. All wored really well
Quick diagnosis of the problem. Swift replacement of the (once seen, quite obviously faulty) head amplifier. Diagnosis of what shortfalls might be left. Quick trial of an updated antenna. Results measurable ommendable. All done swiftly.
The employee turned up on time, was very friendly and honest in his diagnosis. I would definitely use this company again
Prompt Helpful Service
Mr Antenna was extremely committed to finding a solution to our TV Antenna problem and was prepared to offer advice and suggest issues that could have impacted on the situation. Suggested other avenues to pursue (Energex), when it became clear that our Antenna was NOT faulty. As a result of follow up, it was an Energex issue now rectified and TV reception is again perfect without having to replace the existing antenna.
Would recommend Mr Antenna without hesitation. Also replaced a manhole damaged cover that Mr antenna had nothing to do with.
Great customer service!
Helpful, friendly, assessed an aerial we had on hand, said it was good for what we needed, didn’t force us to buy a new one. Good advice to install it inside our roof cavity! Very happy :)
Line down on show!
Tech was great, worked hard and fast but with great quality control, can’t be happier!
Picture is clear and strong now, better than before.
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