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Mr Antenna

Mr Antenna

4.5 from 530 reviews · View Statistics
See the Best TV Antenna Installers in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

  • Customer Service
    3.7 (42)
  • Timeliness
    4.3 (36)
  • Job Satisfaction
    3.9 (38)
  • Rates and Fees
    3.6 (40)
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Natasha Rischin
Natasha Rischin
  • 3 reviews
  • 1 like

Rip off

published

With 2 kids under 2 at home, and unable to discuss the works being done properly with my husband as he was at work, the technician definitely ripped me off and took advantage of the fact that I was on my own and had my hands full. He started off suggesting we need new antennas and we can choose to have an amplifier too, then when he told me it was going to be $1400, I said don’t worry about the $400 amplifier as thats really expensive, then he changed his words and said no we NEED the amplifier or it won’t work properly. Can I please be contacted as to why it was so ridiculously expensive. Very disappointed and feeling like a fool for letting him talk me into it.

Customer Service
1/5
Timeliness
2/5
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Simone M.
Simone M.Greater Melbourne (Inner), VIC
  • Verified

Bait switch ripped off

published
Incentivised Review No
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Carey S.
Carey S.
  • 4 reviews

Tv installation

published

They came early, mounted tv on wall, hid the cables and left DVD player plugged in and working. These two guys were professional and efficient and reasonably priced. Would use them again.

Customer Service
5/5
Timeliness
5/5
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peter b
peter bSydney, NSW
  • 6 reviews
  • Verified

they rip you off be careful

published

i called them they came very nice did the job charged me $599 the next day i called few others all were $399 the same antenna and same job , be careful they smile and rip in to you , if they charge you more than $399 get another quote , i will never use them they rob you blind,

Customer Service
4/5
Timeliness
4/5
Mr Antenna
Infotech T.Mr AntennaSend a private message
peter b
peter b
peter b
peter b

i will expect nothing but to refund me the money you overcharged me to say it nicely

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I got charged for them to come out to give me a free obligation quote !!

published
Customer Service
1/5
Timeliness
1/5
Mr Antenna
Infotech T.Mr AntennaSend a private message
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Graeme H.
Graeme H.South East Queensland, QLD

No notice cancellation

published

Unprofessional. Unreliable. Booked to have a data point installed. Scheduled appointment and took time off work to be there when tradie arrived.
Less than half an hour before appointment I receive a text saying they tried to call to reschedule- this call never occurred.
When I called to find out what happened I was told the technician was taking longer than expected and tried to reschedule me for a full week later.
When I expressed my disappointment that it couldn’t be bumped to the following day the sales rep did nothing and would not attempt to work through a solution.
Because it’s not”the way they do it”

Customer Service
1/5
Timeliness
1/5
Mr Antenna
Infotech T.Mr AntennaSend a private message
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B.B.James
B.B.JamesCanberra
  • 10 reviews
  • 12 likes

Good service - poor billing

published
Customer Service
2/5
Timeliness
5/5
Mr Antenna
Infotech T.Mr AntennaSend a private message

So sorry to learn about the experience you've shared, a most unfortunate mixup.
We've made due note of the issue and shall brief our Client Care Team to prevent such an occurence in the future.

Thanks so much for bringing this to our attention.

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Jen
JenSouth East Queensland, QLD
  • 17 reviews
  • 4 likes

Excellent customer support

published

I had a booster and splitter fitted in July 2018 and was having difficulty with reception for a few of the channels. After phoning I was told that it was still under its warranty period and a call out was arranged. Lee from Mr Antenna came out and the problem seemed resolved at first with a change to the power source, but we had problems again. Upon calling, Lee returned and replaced another part and the problem has now been solved. I was impressed with their timeliness and honouring the warranty. Lee was very professional and explained everything. I would definitely recommend them.

Customer Service
5/5
Timeliness
5/5
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Mark R
Mark RSydney, NSW
  • 2 reviews

Excellent service and outcome

published

Initially Mr Antenna chose the wrong expert to come to my home on Xmas eve to assist with my home cinema, but their reaction was first class. Another person came out who did the work VERY quickly and now my cinema sounds and looks fantastic. Well done indeed!

Customer Service
5/5
Timeliness
5/5
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Peter
PeterGreater Melbourne (Inner), VIC

Perfect and conscientious service

published

John from Mr Antenna turned up on time, installed the digital aerial, tested the signal up on the roof and on the TV, double-checked that Foxtel was also working properly in conjunction (something that Foxtel hadn’t achieved despite us constantly ringing them, asking for a technician to visit and help us - and asking them over TWO months to do so). He worked constantly until he was satisfied that everything was perfect, and only left then. We were so pleased after so much of a struggle over those two months+, that we couldn’t thank him enough. We both rated him 11 out of 10.
Many thanks.

Customer Service
5/5
Timeliness
5/5
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Mary
MaryVIC, 3040
  • 3 reviews

Great outcome

published

New antenna installed. Some issues. Spoke to lovely Customer Service lady who organised for Brett to investigate. He was wonderful and fixed the problem. Recommend Mr Antenna and especially Brett and Customer Service
Mary
Essendon

Customer Service
5/5
Timeliness
5/5
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Happy Client
Happy ClientSouth East Queensland, QLD
  • 2 reviews

Expertise and great service

published

I called on a Sunday and got through, site inspection by Wednesday, and works completed by Saturday. I’m watching channels I haven’t seen for years, and my lounge room is much tidier. Wonderful service, couldn’t praise Craig and the admin team higher. Thank you, will be recommending to all.

Customer Service
5/5
Timeliness
5/5
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THomas S
THomas SSydney
  • 20 reviews
  • 13 likes

Runaway

published

Technician came shine his torch at fittings and said foxtel problem. Paid $150 rang foxtel and it turned out antenna connection was loose . I rang mr antenna and complained and they refunded me $75.
Total rip-off for dodgy service. They are part of a home services group that do a lot of maintenance things. Beware of considering them for anything. I am pensioner living alone and $75 is a lot of money for me. Never supplied invoice or receipt . I paid by debit card only receipt I have

Customer Service
1/5
Job Satisfaction
1/5
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Gayl S.
Gayl S.Metropolitan Adelaide, SA

Terrible experience

published

Had an online then phone quote for antenna, appointment made for today. When the fellow arrives he seemed immediately disinterested and quoted almost twice the price..... not cool, we sent him away

Incentivised Review No
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Mary G.
Mary G.Greater Melbourne (Inner), VIC
  • 2 reviews

Unhappy Customer

published
Job Satisfaction
1/5
Rates and Fees
1/5
Incentivised Review No
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Questions & Answers

Steve gibbon
Steve gibbon asked

Do you guys come out and give a free quote, my free to air channels sometimes don’t get the reception.

1 answer
Brendan C.
Brendan C.

Yes they do.

Steven R.
Steven R.asked

What is the usual cost of an antenna installation. Why was my bill $990? I am sure you guys have ripped me off.

2 answers
Peter
Peter
Steven R.
Steven R.

I live 21 klm from Melbourne would be similar to you .

Lisa
Lisaasked

I require a Tv to be mounted outside,an antenna outlet installed and a double PowerPoint.Im unsure what size TV to purchase and the best wall mount solution

No answers
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