With 2 kids under 2 at home, and unable to discuss the works being done properly with my husband as he was at work, the technician definitely ripped me off and took advantage of the fact that I was on my own and had my hands full. He started off suggesting we need new antennas and we can choose to have an amplifier too, then when he told me it was going to be $1400, I said don’t worry about the $400 amplifier as thats really expensive, then he changed his words and said no we NEED the amplifier or it won’t work properly. Can I please be contacted as to why it was so ridiculously expensive. Very disappointed and feeling like a fool for letting him talk me into it.
Bait switch ripped off
Mr Antenna installed my aerial 8 years ago and had attended 2 years ago to address a fault - no issues with the service or price those time. Unfortunately my recent experience was quite contrasting.
When I called them out this week I was told I needed a new aerial ($690) as my existing (previously installed by their company) was inadequate + amplifier ($290) and advised that I may as well go ahead with everyone because the call out fee was going to be $290! This is despite the ad saying $0 call out fee. I went with the amp given I was going to ...
They came early, mounted tv on wall, hid the cables and left DVD player plugged in and working. These two guys were professional and efficient and reasonably priced. Would use them again.
they rip you off be careful
i called them they came very nice did the job charged me $599 the next day i called few others all were $399 the same antenna and same job , be careful they smile and rip in to you , if they charge you more than $399 get another quote , i will never use them they rob you blind,
I got charged for them to come out to give me a free obligation quote !!
I was shocked that I got charged $179 today.
Firstly, I have not been offered a free quotation to fix my reception issue and that gives me no option to reject. ( I'm not sure how this free site visit and free obligation quote works which they advertised on their website.)
To offer a free quote for a job, the technician requires to check/test and work out the cause of the problem before he can offer a quote to fix the problem anyway right? I don't understand why I have got charged for this.
There was nothing done for his visit and to my existing...
No notice cancellation
Unprofessional. Unreliable. Booked to have a data point installed. Scheduled appointment and took time off work to be there when tradie arrived.
Less than half an hour before appointment I receive a text saying they tried to call to reschedule- this call never occurred.
When I called to find out what happened I was told the technician was taking longer than expected and tried to reschedule me for a full week later.
When I expressed my disappointment that it couldn’t be bumped to the following day the sales rep did nothing and would not attempt to work through a solution.
Because it’s not”the way they do it”
Good service - poor billing
I did an online search for someone to repair our tv antenna which had collapsed.
I found two services - the second was Mr Antenna who said they could/would send out a technician that day.
He came, was most obliging, did a comprehensive repair and our free-to-air reception is better than it has ever been - well done!
Within 48 hours I received a phone call re my OVERDUE account - what!
On ringing them I told them I had not received an invoice - their response was to check my email address which was correct. They asked could I check spam and junk...
Excellent customer support
I had a booster and splitter fitted in July 2018 and was having difficulty with reception for a few of the channels. After phoning I was told that it was still under its warranty period and a call out was arranged. Lee from Mr Antenna came out and the problem seemed resolved at first with a change to the power source, but we had problems again. Upon calling, Lee returned and replaced another part and the problem has now been solved. I was impressed with their timeliness and honouring the warranty. Lee was very professional and explained everything. I would definitely recommend them.
Excellent service and outcome
Initially Mr Antenna chose the wrong expert to come to my home on Xmas eve to assist with my home cinema, but their reaction was first class. Another person came out who did the work VERY quickly and now my cinema sounds and looks fantastic. Well done indeed!
Perfect and conscientious service
John from Mr Antenna turned up on time, installed the digital aerial, tested the signal up on the roof and on the TV, double-checked that Foxtel was also working properly in conjunction (something that Foxtel hadn’t achieved despite us constantly ringing them, asking for a technician to visit and help us - and asking them over TWO months to do so). He worked constantly until he was satisfied that everything was perfect, and only left then. We were so pleased after so much of a struggle over those two months+, that we couldn’t thank him enough. We both rated him 11 out of 10.
New antenna installed. Some issues. Spoke to lovely Customer Service lady who organised for Brett to investigate. He was wonderful and fixed the problem. Recommend Mr Antenna and especially Brett and Customer Service
Expertise and great service
I called on a Sunday and got through, site inspection by Wednesday, and works completed by Saturday. I’m watching channels I haven’t seen for years, and my lounge room is much tidier. Wonderful service, couldn’t praise Craig and the admin team higher. Thank you, will be recommending to all.
Technician came shine his torch at fittings and said foxtel problem. Paid $150 rang foxtel and it turned out antenna connection was loose . I rang mr antenna and complained and they refunded me $75.
Total rip-off for dodgy service. They are part of a home services group that do a lot of maintenance things. Beware of considering them for anything. I am pensioner living alone and $75 is a lot of money for me. Never supplied invoice or receipt . I paid by debit card only receipt I have
Had an online then phone quote for antenna, appointment made for today. When the fellow arrives he seemed immediately disinterested and quoted almost twice the price..... not cool, we sent him away
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Questions & Answers
Do you guys come out and give a free quote, my free to air channels sometimes don’t get the reception.
Yes they do.
What is the usual cost of an antenna installation. Why was my bill $990? I am sure you guys have ripped me off.
Cost would vary based on a number of factors including size of antenna needed to suit the reception area, accessibility to antenna, cabling and other expenses involved and maybe even excessive travell...ing time if you lived a long distance away? As a comparison, I live around 27km from Brisbane CBD. Antenna replaced was "average" size. House is a single storey with easy access to roof location. No cabling or outlets needed to be replaced or adjusted. Cost was $349
I live 21 klm from Melbourne would be similar to you .
I require a Tv to be mounted outside,an antenna outlet installed and a double PowerPoint.Im unsure what size TV to purchase and the best wall mount solution
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