Mr Antenna

John was very friendly and knowledgeable, efficient and professional with same-day service for a fallen antenna, and also diagnosed the reason for the failure of the antenna mount.

The office person we first spoke with was extremely helpful and polite made booking an appointment time easy. John the technician arrived the next day early. He was very professional and courteous, will always deal with this company, top rated AAA provider.

No quote information was given prior to work commencing. Only final cost on completion of job. cost was more than expected, as an 88 year old pensioner. Job was simply to remove an old antennae and replace with a new one Old antennae was left for me to take away and dispose of as John claimed he did not have room in his vehicle. I initially… Read more ·  1

believed I was dealing with a Brisbane Company not one based in Melbourne, Sorry, i cannot recommend you to other folk.

Albert

Was supposed to come out on the same day, I called on a Tuesday morning. By 6pm I get a call saying he couldn't make it until Wednesday morning. Ok but Wednesday I get a call and said he can't make it till Thursday morning. Came out to put two TVs on wall mounts ( which were already in place) going to charge me over $600! Absolutely ridiculous. Show details

I absolutely have no problem recommending Lee from Mr Antenna. He is always very helpful. I am however very disappointed with Mr Antenna’s customer service employees. I had a call on Friday night asking me if I want to take up the quote I was given. I informed the lady that I did not want to take up the offer. Today while I was at work I… Read more

received 3 phone calls one straight after each other. Then on my break I rang the number to see who it was and hung up. Then they rang me back twice again straight after each other. I find this I to be very inappropriate and very excessive as I thought someone I know was in trouble and I can’t use my phone at work so this had me worried for sometime. You need to change how you contact people. Either do it via email or 1 phone call, if there is no answer leave a message and stop hounding people. Also if people don’t answer you it usually means they aren’t interested in what you have offered. I have always love Mr Antenna but this has made me quite disappointed with your company now.

Called for a review of what I needed. Received call back that the Tech person would be on site Thursday. The day before the techie called me explaining that he was not able to make it Thursday. I asked when and was given to believe it might be Friday or whenever. He called Friday saying he was at my place. Since he had not confirmed the Friday… Read more

availability I was out. But rushed home. He could not check the Antenna due to an eye problem. Tested the floor connection and Foxtel connection and I was advised to buy a new aeriel cord for the floor to the foxtel. Tried explain that the connection was lose at the back but he insisted the cord needed to be replaced. The cord I had was 10mnths old. But I did what he had asked. Got a smaller one and threw away the long cord I did have. Didn't change anything. I then contacted Mr Antenna again then received a quote for the installation of the Antenna and wiring and new connection to wall. He did not check my antenna? And had stated that the connection comming through from the Antenna was good. Then advises me to use the old cord to the TV. It had gone. Out of pocket. Not happy with service and contact.

Provided great service without the up-sell! – Had a twenty year old antenna that was increasingly falling into disrepair due to the ravages of time and birds who wanted to sit on it and knock the elements off. Reception in our family room was still (mostly) fine but the reception had become so bad in our spare room, some channels were now completely unwatchable. Whilst technically competent… Read more

at replacing the antenna myself, my wife has now deemed me of an age where I am banned from scaling our roof for any repairs above the gutter line. Therefore, found myself looking online for a suitable organisation to do this job. Came across good reviews for Mr Antenna so decided to give them a try. The booking for a quote was made by phone and a technician arrived promptly at the designated time. The tech listened to what I had to say were my issues and quoted on what he felt would be the best replacement for my situation. While he pointed out a larger (and more expensive) antenna, he felt the lesser one would be more than sufficient for my needs ...and this is what really impressed me. At no stage was there an attempt to up sell me on products or services. I was told we’d start with the antenna and see how that went. Only then would a decision be made regarding the necessity for re-cabling and other expenses.

After receiving the quote (which I felt was reasonable) a booking was made for two days ahead. Again, the tech arrived at the designated time and quickly and efficiently installed the new antenna. A new splitter box was also installed however I was still only charged the quoted price. Tech waited while I checked reception in our two rooms and to make sure I was happy with the result … which I certainly was. All channels were now being perfectly received in both rooms.

In my dealings with Mr Antenna through this particular technician, I found them highly professional and would have no issue using them again or recommending them to others.

The booking process and interaction with Mr Antenna staff was excellent. All was documented with timely emails and SMS messages. Lee, the technician, explained the issues well. His conduct was exemplary - a true gentleman. The problems were resolved and at a reasonable cost. I am happy to recommend Lee and Mr Antenna. Show reply

Rating: ⭐⭐⭐⭐⭐ Review: I contacted Mr. Antenna because we have no signal at all on our smart tv. Jeff arrived on time and immediately identified the problem. The work was done neatly, he cleaned up the roof debris, and explained how to optimize the TV settings. Now we have more than 20 channels and we are very happy with the service. After the… Read more

installation Niki from the office called to make sure if everything is good. Highly recommend Jeff for anyone struggling with TV signal issues. He is punctual, polite, and respectful.

Tony was a wealth of knowledge and took the the time to explain what he was doing too. He also let me know when it went from just a working role to an actual fix job as well and what price it could be . He told me he would work quickly and efficiently and only do what was required. From there he gave me options on things he could go further with… Read more ·  1

if we would like to proceed . We are thinking on having these done before summer . And will only have Tony out as he was quick and honest .

Nice guy but absolute rip off. Overcharged by at least 150% for an antenna install. I was under the impression it was a lot more work than it actually was. As they were in my house for a supposed free quote that they then told me they were going to charge me for, I felt pressured into accepting and getting the work done. All I can say is I feel… Read more

completely ripped off after subsequent research. Dont make the same mistake I did. I will never use Mr Antenna again. When they called for feedback a couple of hours later I gave them this feedback and they really diddnt seem to care that they were grossly ripping people off. Given their responses to other reviews ive read im expecting them to hide behind their policies and avoid changing towards doing the right thing.

Quoted $550 for 85 inch TV install .. all cabling was completed and had own bracket. Paid $300 in the end and only agreed to get it done. Out the way. Go local like I should have done

A replacement antenna worked well for a while. After a year it started failing again, loss of signal often. But to top it off, it doesnt matter how many times I unsubscibe from their persistant, almost weekly SPAM emails, about 6 months later they just add you again. There are sooo many emails, how many faulty antennas do they expect me to buy in… Read more

a month, my roof would be covered in them. Another thing worth noting, around when it started failing again, they emailed saying winter is approaching and its the time your antennas will most likely fail....hmmmm. Makes me wonder.

Synching of Starlink Satellite services. After confirming a Mr Antenna appointment, the company advised they do not provide a quote, rather the price is confirmed at the time of repair work. Upon arrival, the technician aggressively pushed for other work, specifically camera setup. Whilst the television is synched to Starlink, the camera setup… Read more

operated for a short period however does not work. The technician promised a full report and written report of the configuration. The cost was $649 for about 1hour of work. I am very disappointed in the pushy nature of the technician, an over-inflated price (the price charged was communicated to Mr Antenna) and a non-working camera setup.

I had Mr Antenna attend my home to replace an antenna and install a booster, for which I was charged $2,300 for around 45 minutes of work. Within a week, the TV lost signal completely. When the technician returned, I was told the issue was now the cable—not related to the previous work—and I was charged an additional $300 for about 30 minutes of… Read more

work. Despite paying a total of $2,600, I still have no working TV signal. This experience has been extremely disappointing. Based on the outcome, I’m concerned the original antenna may not have needed replacement in the first place, and that the problem diagnosis has been inconsistent. I would recommend others proceed with caution and ensure they receive a clear diagnosis and explanation before agreeing to major work.

The company provided a free quote for a replacement antenna assessment and scheduled a visit for Saturday. After assessment and inspection, the technician advised that the splitter would need to be replaced for improved reception. Without my go ahead he went ahead replacing the unit and then provided me with a bill. I was subsequently charged $283… Read more

for this call-out, which I was not given the go ahead and I fell I was manipulated and forced accepting as a premium charge for the Saturday visit.

I would not have agreed to a technician being called out on a weekend. I recommend obtaining a quote confirmation before having the company inspect your service for 30 minute and then charging you for it. I would not recommend this company, there are more trustworthy companies providing a service.

I wanted a new TV point installed. There was an existing Satellite point existing. I expected new cabling, new outlet plate and testing. @290 for 30 minutes work. They used the existing cable and outlet plate and just redirected the cable to the junction. Then said they provided a new connector from the Tv to wall socket but took my existing connector cable with them. Over priced, over rated and unethical. Show details

dont go near this company.lies and more lies. absolute rip off and taking me to debit collectors now after been contacted as i was in icu and hospital and couldnt make payments. vile company. id have given 0 if i could

just found out mr antenna installed a new anteena and replaced the old 1 just found out he run the cable down the spouting which is now full of water dont get them to do any work for you

Prompt service with a can do attitude. But overpriced. Huge markup on antenna. $1600+ with one hour labour. Don't commit to a booster ($499! for a $50 plug) until the aerial is in place and tested with TV. You probably don't need one. Oh and the 1.9% credit card fee (not stated) left a nasty taste.

We used Mr Antenna 14 years ago for our new antenna and upgraded it again today as the older models are now effected by LTE mobile phone signal. I couldn't be happier with Nathan and the team, great workmanship, good value, good communication. I couldn't ask for more. Show reply

On time, polite. Was after a cable replacement but he went straight into need to replace the perfectly good antenna without even getting near it or testing it. Sent on his way.