Called for a quote, made an appointment for between 8 and 9 on a Saturday morning 18th Jan. Guy turns up late, not interested in looking at current 3 antenna connections in question that were giving us unstable reception, did a lap of our house from outside spotted the antenna on the roof claimed it was dodgy and said he’ll send a quote for a brand new antenna. Asked a bunch of irrelevant questions about our cultural background and the background of the previews owners of the house.
3 weeks on I still don’t even have a quote...not that I would accept it now anyhow.
Wouldn’t recommend them.
Overcharged by 3 times
The technician did a good job, but the company is re-branding the 03MM-DC21V match master antenna as 03MM-MA21V and selling it for $599 which goes well below $200 retail price. When I asked the technician he said this was a better antenna and has a life time warranty which actually is from the match master itself.
- Verified customer
Quick and easy to deal with, new TV access point
I recently moved in and wanted a new TV access point in the living room. I gave them a call yesterday and then someone turned up this morning. He tested my antenna and did the new access point, no fuss, easy as. A pleasure to deal with. Thanks!
Fixed my poor/dropping reception
Absolutely delighted with the service I received. Mr Antenna came on a Saturday to diagnose and quote. I live in a three story older style apartment which I thought would be a problem... not at all. He was able to find his way through the manhole onto the roof and diagnosed the issue almost immediately. I opted for the instant fix, which was to install my own Antenna, which he did for me on the spot. Very knowledgeable, friendly and easy to deal with. He took pictures of the issue so I could see it and installed the new Antenna effortlessly.
Came to quote them completed the job..
Mr Antenna came to quote fixing then completed the job, replacing our old antenna completely. It did take longer than anticipated - he went the extra mile to make sure everything was working just right and diagnosing why our signal was dropping (so slightly) with the house's old wiring.
Foxtel Point Installation Review
Hi Mr Antenna Team
I just want to give you guys my feedback on the recent booking for installing separate Foxtel point at my lounge room very disappointed after 2 bookings technician name Anthony didnt even show up this morning no phone call either I was waiting for him from 8am this morning after cancelled my all appointments for today I hope you can treat ur customers in much better and professional way
All round very good service, our installer was exellent and completed the job in a very professional manner, to the point that I got him to go to my parents home where he looked after there needs as well, but also treated them good as they are seniors and usually they get miss treated by trades people. So I highly recommend Mr Antenna.
From my booking through to my job being completed I was very satisfied with Mr Antenna. Craig was the technician who installed a new a TV point and his manner was professional with a friendly manner. He took the time to check everything was working and showed me what remotes to use for different units. A big thank to Craig who is a wonderful ambassador for Mr Antenna.
used website to list my requirements. move tv/foxtel IQ connection to other side of room. received callback, discussed my request with operator, and made appt. received emails confirming job number but they did not contain details of request. technician called and changed appt. no big deal. arrived and orally quoted. got the salesman pitch on how i should buy a $500 antenna and over $200 for an amplifier. i just wanted the connections moved across loungeromm. I said ok to just moving connection and left him to do job. when he was finished, I pa...id the $250 as agreed and went to inspect job(I realise I should have done that first before paying. lesson learned). tv aerial connection was installed but not foxtel connection. I got him as he was backing out of drive and asked why he hadnt moved foxtel connection as I had requested on their contact form. he told me that they didnt do that, ring foxtel, and I should have said something to him when he first turned up. I called Mr Antenna central number to be told they had transcribed my original online request form and there was now no mention of foxtel connection.The initial callback never mentioned that they could not complete the foxtel relocation. i believed i was being quoted for the work requested. I feel completely scammed by this company. $250 to move a cable! use anyone else.
Great tv wall mount service
Whilst having dramas trying to find a reputable tv wall mount installarer on the the gold coast i checked Mr Antennas site and they provided the service. They booked me in within 48 hours and arrived right on time . The installation was done with quality and priced better than other quotes. I was really happy with them and they provided other services like security camera installation and so on. I wouldn't hesitate to recommend them.
Communication was good. Received emails and text messages. Turned up on time. The guy was nice enough.
However their pricing is super expensive. Next time will use a independent company. Needed it done on the day, however next time will plan it out better and use a company that is not part of a chain.
Felt ripped off.
Good service and honest take on competitors
I live in new built property in Wollert Vic. Had John from Mr Antenna set up my 75inch Tv. Was on time and a good bloke to have a chat with. Did the job clean and in reasonable amount of time. Didn't opt to have my property antenna set up by them cause found them a bit more expensive than other quotes. John tells me that other locals might charge $150 cheaper, which was true, but with China made products. He tells me that the particular antenna he offers were durable Australian made and has a warranty of 5 years compared to others with a...year. I confirmed with the other quote that warranty was 2 years. John was willing to give me 10 years further stating that their product was that durable. he further states that unlike other local electricians who might disappear, the warranty was going to hold even if he moves on from the company cause its Mr Antenna. I support locals but I think he has a point. I am set on having them/John set it up once my finances allow me to. Antenna quote was $499 for 4 points.
Overall good service
I just want you to know that mr antenna has resolved the below issue - I will commend them on good customer service and they rectified the issue immediately after the complaint and provided a solution.
I paid a person $120 ($110 call out &$10 repair) to readjust some cables.
2 days later no image on the screen and they say it’s because you need an amplifier.
Called the technician who said it’s not his problem and to speak to Mr Antenna.
This is Worst company do not use them.
Called the escalate and waiting to call back.
I had to follow up 5 days later to get the job invoice and there is no information.
Great job NOT
Untrustworthy- didn't turn up TWICE! Beware of Cranbourne MrAntenna!!
Set up a time to have a tv point put in & following waiting for quite a while past his due time, the installer didn't show! I had wasted a lot of my time & called and asked what happened. The reception girl provided a very 'basic' half-hearted apology & after explaining I'd driven 45 mins to meet the installer I was annoyed it was entirely for nothing. In response, i was guaranteed that he would return the following day between 2-3 pm & after driving yet again to our other home (as we are in the middle of moving), he did not show again!! I call...ed again & received a pathetic response from the same girl stating that she would call him ([name removed]) and find out where he was. Then not only did he not show up but then she didn't bother to call & follow up either!! What sort of company are they running?! This installer [name removed] appears completely incompetent & disorganised & has utterly wasted hours of my time & costs for petrol! Useless & unprofessional company- Be warned!! They'll not turn up!
Don’t even bother!
Deserves 0 stars. Booked appt for new antenna after our build; shows up 1.5hrs late without an apology, waltz into the house with his dirty boots to try sell me the most expensive antenna without checking signal strength; Says I’ll need an amplifier on top of quoted amount $500+. GTFOH; I’m glad I read previous reviews. Pure crap!!
Stressful enough trying to settle my 4m baby and you have inconsiderate halfwits trying to rip you off.
Required a new antenna as the old analogue developed a fault mainly when raining. Called Mr Antenna and "technician" came and checked and said we needed a new antenna. He said because our area had bad reception (although we had good pictures with the old analogue antenna) we would need the top of the range antenna at $649 AND an amplifier at $299. Antennas and amplifiers sell for a fraction of these prices and the installation was simple being a single storey house and the antenna on a 'hockey Stick" attached to the facia board. (NOT on top of ...the roof) After installation we were back to a normal picture. I then had a look at the government website "My Switch" which stated our area had good reception and no need for amplifiers. No doubt we did not need top of the range antenna either. Cannot recommend Mr Antenna
I went with Mr Antenna as the reviews were all positive and the other quotes I had were roughly what Mr Antenna would charge. Installer first took a signal strength reading and told me the signal was very low so I chose a roughly $400 antenna ( 4 to choose from.) The installer then said that the chosen antenna would not give me a good signal and suggested the $627 model. I accepted his expertise but was somewhat alarmed to be told that only one of their antennas actually gave a good signal in a low signal area. Once the antenna was installed ...the installer showed me on his signal tester that the signal was still not adequate and said I needed an amplifier - another roughly $200 and new cable. I said I couldn’t afford this and he told me that I would not get the lifetime warranty on the antenna (a main selling point) unless I also bought an amplifier. In the end it cost $874.00. I would caution future users of Mr. Antenna to ask for a worst case scenario price that could include everything that might be needed before going ahead with an installation.
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Questions & Answers
I require a Tv to be mounted outside,an antenna outlet installed and a double PowerPoint.Im unsure what size TV to purchase and the best wall mount solution
Just recently, my television started pixilating......I thought it might be that the coaxial cable had come loose. After fiddling with it, it seemed to improve....but now every so often the TV makes a bit of a noise, and words are missing......Could it be the antenna? We have had strong wind and storms.
Infotech T.Mr Antenna
Thanks for reaching out to us.
Based on the notes you have shared, a number of things could be at play.
There could be signal loose due to poor contacts from the cable, there could be cable or antenna damage, or interference.
Depending on the distance of the antenna from your TV set (and the length of cable used) there could
be signal loss.
The best option would be for one of our technicians to attend and conduct an on-site inspection.
They can then provide a no obligation assessment and free on-site quote to correct the problem.
If you'd like to go ahead with this please give us a call on 13 11 49 or send us the best number
to reach you on and a member of our team will be in touch.
I purchased my antenna from you about 18 months ago. It has stopped working, I tried unplugging the antenna and the tv's from the wall outlets and plugged them back in again. I tried doing the channel search. I tested the outlet to be sure it is working. I still am not getting a signal. What else can I do?
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