556 reviews
Simply amazing. Highly recommended – Professional and courteous from start to finish. Refreshing to have my call answered by a real person.And pleased to get a booking for the same week I called. The technician was punctual, professional and courteous. He had an easily identifiable uniform. He was happy to answer questions and NO pressure was applied to proceed. No call out fee and… Read more
a free quote. Once accepted the repair proceeded on the spot. The technician cleaned the worksite and even hung up my prints back on the wall. I didn’t have to book a second visit. What more could a customer want? Excellent customer service experience and I highly recommend this group. Thank you
Fabulous Service!! Very Professional & thorough…. Left everything spotless Changed my prehistoric Antennae in a Flash, even with a challenging Roof Line & pitch? Many thanks So Happy with the work 5 Stars Regards Denise
Absolutely brilliant company to deal with, from arranging quote to installation of new antenna and the follow up call to make sure I was happy with the job. Steven the technician that came out was fantastic and explained everything doing a great job. I have no hesitation in recommending this company.
I callled at 9.30am and they got Adrian out that afternoon. I wasn’t expecting such quick service! I was kept informed re: when the technician would be arriving and Adrian was very helpful and professional putting my tv up and he also got it all working for me before he left. Highly recommend.
Reviews with attachments
Fast reply to online inquiry, resulting in technician arriving same day. He found all our issues quickly. He explained clearly the problems and the best ways to fix them . After giving us a quote and on our approval he installed a new antenna and booster and checked all 3 of our tvs had better reception. Ge completed this work within a short… Read more
period of time. We are completely satisfied with all aspects of our experience and am happy to highly recommend this company
I submitted an online quote request and had someone call me not long after. Quote was for relocation of a 65” wall mounted TV to another room and replacing that with a 100” wall mounted TV. Someone came out the next day and gave a very competitive quote and then once accepted, did the installation straight away. Very professional and courteous service. Highly recommended.
Great service! We had a new antenna installed and a tv hung on the wall!
Ahsan my technician that installed my new antenna was absolutely fantastic. Explained everything for me, very friendly and very professional. Am now enjoying watching TV again
Excellent – Excellent service from a professional Checked everything and showed me the problems Explaining all avenues and costs highly recommended thank you Show reply
I would not recommend this company. Although they responded quickly and arranged a next-day visit, the pricing was unreasonable. I was charged $387.20 just to install a fixed TV bracket, and an extra $150 to hide cables. On top of that, I was expected to help the technician lift the TV. When I asked about installing a new antenna, I was quoted… Read more
$1,728.10, which is far too high.
In my opinion, the pricing is excessive and not justified for the work involved. I would advise others to carefully review quotes and compare alternatives before proceeding. Overall, I found the service overpriced and would not recommend them.
Latest follow-ups
Guy came to replace a broken antenna, he fixed that. But then insisted that I needed a booster as he told me I had 3 points in the house and I would not get reception. After checking I only had one point (because I had just moved into the house)… Read more
and advised him that the other 2 must belong to my neighbour which he still insisted were mine. He installed the booster without my permission and expected me to pay the $497.20. I advised him that I did not instruct him to install it and requested that it be taken out, which he did. When the TV came on the picture was as clear as a bell. No booster was required. The general 1300 number seemed OK but not happy with the customer service that I received upon installation. After this experience of what I believe to be an attempt to take advantage of the situation and upsell without permission, I would not recommend this company.
Follow-up · No idea what brand was being used. The aerial was replaced at a cost of $735 Technicians communication - I think if I say no comment that says it all.
Positive reviews
Had a new antenna installed by Usman and he also fixed issues with tv channels. He did a great job, would recommend Install My Antenna for your next installation Vic
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Fantastic service by very professional technician. Usman did a fantastic job and checked every aspect of our home tv requirements to ensure we had the best experience. Very impressed with the follow up by Julie.
The installer came on time and explained everything that may or may not happen he checked the system and found OT wanting he entered the ceiling space to ascertain the work he had to do the roof space was not an easy space to move in ducted air conditioning to climb over and to find the splitters that need changing unfortunately he had to e ter… Read more
the space twice but did it without complaints fixed the problem and now we have good reception on the TV thanks for a great job
Negative reviews
TV/Soundbar install - Job was completed. Not happy paying 400+ to basically have me do 40% of the work and not completing the work they say they will do on their website/phone hold message. Especially after stating multiple times I have a back injury and could not help. Was told it’d be fine, it wasn’t and now I’m paying for it. (Employee then… Read more
went on to lie and saying he offered multiple times he would get a second person. This never happened). Supplied wall bracket wasn’t installed as per product instructions, having to redo this myself. Didn’t clean up after service, was rushed. This was not a professional experience or result.
3 weeks later. I was offered partial refund by owner in return for removing my google review. I denied the refund.
Went with this company based on the 4.7 google score, after being offered a partial refund based on removing my review. This puts the 4.7 score that was a major part of my decision in to question.
I called them for a quote to replace my redundant Foxtel dish with an antenna. When booking the appointment, I was told it was a free quote (also noted on their website). Tech turned up and quoted $759 and said "I'm here now and do the job right away". Unfortunately I accepted it without obtaining other quotes. The job took 30 minutes as the tech… Read more
was able to utilise existing coax cable and wall plate and didn't have to get into the ceiling cavity. He then scrawled out a barely legible invoice/receipt with no details, accepted the credit card payment then left. I later realised he had only connected the antenna to my Fetch box but hadn't provided direct antenna connection to the adjacent wall-mounted TV as well I called the company and was told I'd be up for a callout fee plus labour charge if I wanted the additional work. I declined. Surely the tech should either have connected both devices to the antenna as a matter of course or at least given me the option. The worst part was the cost. On request the company sent me an itemised receipt, which the technician hadn't provided. It showed a $99 callout fee. The company advertises free quotes, so surely it's dishonest to then charge a callout fee. Much worse, the labour charge was $341 including GST for 30 minutes of work. That's an astounding $682 per hour! Surely that counts as unconscionable conduct?! After calling the company to complain they offered to refund half of the callout fee, which still leaves it as a total rip-off. They then sent me a $5 antenna cable for me to connect the antenna to my TV myself.
Made an appointment window time and took time off work. Didn't show up. At least call ahead if you can't make it! Company then tried to gaslight and tell me they had it made it for another time. I went with a local company, not an interstate call centre.
Recent reviews
VERY PROFESSIONAL AND COURTEOUS from the initial phone enquiry, to the punctual arrival of the wonderful Taimoor technician next day, and in 1.5 hours, he thoroughly assessed and repaired and replaced all the antenna system and associated cables, checking all the while for strength and quality of signal. Quiety courteous, extremely competent, a… Read more
joy to host! Exemplary in every aspect! Our whole TV and recording system is as if brand new, and much better than any of the past 15 years! Value +++. Our sincere thanks to your company and especially Taimoor for an outstanding result, Leigh and Denise, Donvale
Very prompt service after contacting by phone. Diagnosed and fixed the problem we had with our TV reception; I would highly recommend this company for your TV antenna problems.
WOW what a great company, not to mention the technician who carried out the same day installation. VERY impressed with the cost, too. I would DEFINITELY recommend Install My ANTENNA 110%
Adrian was absolutely fantastic. I called on Monday and Adrian was there Tuesday morning on time. Very professional and knowledgeable. Would highly recommend- Marie
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Excellent customer service from start to finish. Steve,the technician, was professional, highly competent and helpful both in the quote visit and eventual installation. Though the initial quote seemed a little high, follow up by the company achieved a good result for both parties. I would confidently recommend Install My Antenna to anyone wanting a quality aerial installation.
The gentleman was on time and he done a great job placing the two main TVs on the wall and fixed the line to the lounge room, now all works fine. I would recommend them to whoever is in need of assistance with there antennas
VERY happy with the service from them. Quick to quote, could do job straight away and explained everything perfectly. Replaced our old clunker antenna with much smaller digital one. We opted for the deluxe model to futureproof us and it had a built in filter for interference. Isaac was fast and efficient for installation including re-tuning our… Read more
devices, and Julie followed up diligently over the phone..definitely get this company to look at your antenna needs!
Isaac was awesome! Very polite & helpful while installing my two tvs on the wall. Was very efficient & very friendly. Would definitely use again. Great service.
A very quick onsite response following my phone enquiry. Muhammad quickly checked if there were any “below” roof problems or causes for our loss of some channels, before heading up. He quickly assessed the problem, bringing down pictures of the cause. Yes, a new antenna was required, Muhammad did the job immediately. He explaining the problem, and… Read more
the fees and payment process prior gaining our permission to the work. We are most satisfied with the work, and Julie from the office contacted us some days later to follow up if there were any problems. I would recommend this company.
Excellent service, I would very highly recommend this company was very professional once he gave quote which was very reasonable he started working he was so helpful, I was extremely happy with his work. Very friendly they called me again once installed to see if I was happy I noted we had trouble with the actuall tv not connecting to Internet and there technician tried helping with that as well. Tv is faulty
We had an old antenna replaced by Steven the technician, the job was done professionally and fast. Now my elderly Mum can watch her tv with perfect reception. Very reasonable price. Would recommend this family run business.
Excellent service, I would very highly recommend this company Furqan was very professional once he gave quote which was very reasonable he started working he was so helpful, I was extremely happy with his work.
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