JJ Richards

Worst company I’ve ever dealt with. They appear polite but are completely unprofessional. No contract is sent, yet they charge you whether they collect rubbish or not, claiming bins were “closed” even when they weren’t. When you question the charges, they intimidate you, send debt collectors, and put you in a very awkward and stressful position. … Read more

For small businesses, this is a nightmare — they don’t care about your situation, only about pressuring you to pay. Be careful and look for other waste companies that are far more reliable and professional.

My experience with this company has been terrible. Would not recommend them to anyone. The experience my wife and I have had with their customer service has been dismal. They really are a waste of an organisation. Happy to take money but provide no service. Unfortunately they have the contract for our local council which is abysmal because our… Read more

rate money is continually being wasted on this useless company. Dont bother with them. Wouldn't recommend them to my worst enemy. Wish I could give a negative rating.

Haven't had a bin in a couple months, driver was hopeless, got bogged, left gates open etc. We asked for the bin to be removed after they tried to make me move it downhill nearly half a km, not so.ething that could be down without causing myself injury. Tried charging for things that weren't our fault or problem, fought that, got it rectified and… Read more

now hit with a suspension of service invoice for august. Beyond disgusted with this company. Clearly have no communication between departments.

Its the small things – I was heading outside after a really rough morning with two young girls (of which were both crying). The lovely Lady truck driver stopped her truck after taking our rubbish, got out and gave my girls a little toy each (a little rubbish bin and a little JJS waste truck). My god this made our morning! My girls went from hysterical to happy and… Read more

excited. Thank you to this kind soul!

Its staff members like this, that need to be recognised and thanked. Her small gesture was most definitely the savior to our crappy morning and I want her to know how thankful I am.

I have literally never had an issue with them – Regardless of the poor reviews I tried this business because several of my friends recommended them. I have never had an issue and also recommended them to my mates. They have never been late and there customer service is fast to respond.

Extremely Dependable – Hi Richards have demonstrated to me, paramount service, you can set your watch every 4 weeks when they empty the bin, always turn up at exactly the same time, no fuss, just brilliant customer service!

Terrible company. Keep hiking rates once you're locked in. JJ Richards just hiked my collection rates 50%! This is the second time they have done this. 50%!!! DO NOT trust JJ Richards.

Unreliable, Overpriced, and Deeply Frustrating – Avoid We've used JJ's Waste & Recycling (formerly JJ Richards) for several years at our small office, and the service has been consistently disappointing — despite giving them multiple chances to improve. Over that time, prices have doubled, while service quality has sharply declined. Collections… Read more

were frequently missed without notice, yet we were still billed as if they happened. I often had to call the call centre to arrange makeup pickups — and when I asked for proof, it became clear the collections never occurred.

We were told credits would be applied, but they rarely were, and I had to chase multiple times to get even basic billing errors corrected. On top of that, they'd sometimes show up a day or two after a missed pickup and then still charge us again for the next scheduled one, despite just having collected.

What makes this all the more baffling is that our building already has four other bins serviced by JJ’s — so there’s really no excuse for how consistently we were overlooked.

When I finally looked at switching providers, the account manager begged for one last chance to make things right. I agreed — and, unsurprisingly, was let down again.

To top it all off, they still owe us credits for unfulfilled services — but at this point, chasing them is just a waste of time. We've written it off.

After years of poor service, billing issues, and false promises, I cannot recommend JJ’s Waste & Recycling to anyone. If your business values reliability and accountability, look elsewhere.

Sick of commercial bin not being emptied because a driver won't wait for other trucks to move. We are meant to get weekly service but not happening. Time to look for another provider

Appalling customer service. Get charged for non accessible bins when the one supposed to be emptied is accessible and call to complain numerous times and never receive a follow up. Stay away at all costs... I am obviously not the only one experiencing these issues. They have 1 job and that is emty the bin and every month there is a reason why the cant.

I would give zero if I could. No collection for about 9 or 10 weeks now at Denman. 3 promises of collection in the last two weeks and nothing at all collected. Garbage is smelling, there are bugs and the whole thing is a total health hazard Marina

Yes all negative feedbacks are right they just try to add extra changes you sign for something. And extra charges comes surprisingly never recommend find some one better than jjS

Learn to shake the bin when you pick it up Dopy, it might have more in it! We pay our rates to have this [Content Removed] taken away, do your job or don't bother doing it at all & just because your driver lifted it doesn't mean it's been emptied. ( Hello )

JJ Richards. A pox upon the skin of society. Grubs. No morals whatsoever. Go work for them if you’re busted with the banks and your mortgage. Otherwise - steer the faaaaaark clear.

They finally delivered the replacement green bin today to replace the one that was mangled by their truck's claw last week- but I would have been disappointed if expecting a nice clean one - splashed with a white "goo" and cobwebs externally and black with grime inside and smelling with the foodscraps still stuck to the bottom - [Name Removed]… Read more

and [Name Removed] some of your employees need a swift kick up the butt for their public relations - and don't get me started about trying to contact them by phone - after holding then told to leave a number but never ring back.

WARNING: DO NOT SIGN A CONTRACT WITH JJs If I could leave zero stars, I would. This company is an absolute disgrace. Their customer service is not just bad — it is rude, dismissive, and completely incompetent. Over several painful months, I experienced nothing but deliberate negligence and appalling treatment. I gave FIVE MONTHS notice to cancel… Read more

our contract. They acknowledged the cancellation, confirmed our final service and bin collection dates, and assured me no further action was required. Since then, they’ve gone radio silent, continued showing up unannounced to provide unauthorised services, and have the audacity to keep charging us without consent. It’s beyond unprofessional — it’s fraudulent.

They cancelled our contract 10 business days late, then had the nerve to say they still needed to carry out final services — even though our bins were completely empty and waiting to be collected.

A special shoutout to [Name Removed] and [Name Removed], our so-called account managers, who have shown zero accountability and a complete lack of integrity throughout this process. They’ve blatantly ignored every request and continued doing whatever they liked, despite repeated instructions.

This business is a scam. They trap customers into contracts, ignore cancellations, continue charging unlawfully, and make it nearly impossible to resolve anything. Avoid at all costs.

We’ve since moved to Waste Free — and the name says it all. Free of wasteful charges, free of shady business, free of stress. If only we’d switched sooner. I highly recommend Waste Free instead (much much cheaper).

Terrible service, failed to show up on 4 occasions specifically booked, even had been promised by the Office receptionist that they would be there to collect the waste oil on the day, and still never showed, been over a month since I first contacted them about this simple job!

Sidelift driver needs training wheels – 6.14am this morning JRs sidelift truck only just pulled up attempted to grab my red bin in the process of lifting it hesclipped my yellow bin knocking it over sending cans, bottles n crap every where still moving he then dropped my red bin in the middle of next doors driveway, then took off only to knock the neighbours red bin over. No attempt whatsoever to clean up the mess. Bud slow down Ur clearly no good at what U do.. got it all on camera..

Bullied and intimidated by management and staff – 100% DO NOT EVER use this company. I honestly don't have a single nice thing I could say about this company. They will bully and threaten you and all staff including management need to learn respect, communication and customer service skills. They are allowed to break there own contracts but as soon as you try to break yours you are threatened with legal action.

do not go anywere near this company – all they do is rip you off send you to debt collectors for and stop serive for $1 absolute discusting company to work with cancel the serice & wont even take the bins after 6 months of asking & continue to keep charging for bins not collected or empied

Rubbish service - trash staff – Like so many reviews here - the customer service is appalling, especially dealing with [Name Removed] who outright lies about the reasons for bins not being collected, but makes sure that her :reasons" still results in full fees (when there was evidence to the contrary). Have since cancelled our service due to unresponsive staff who then lie once… Read more

the 4 week period that they keep their footage for has expired (after over 6 attempts at contact with no response).

Driver drove into me – Nearly got hit today if I didn't move out the way by one of the "drivers" in Welland, South Australia. Waiting back from the Queensland Head Office.

Stay Away – This company runs an unreliable waste collection business and an invoicing scam on the side. The Federal Court voided their unfair contract terms in 2017, but they still try to screw over their unsuspecting customers by engaging in dodgy invoicing practises. It's very disturbing that this highly unethical company has major contracts with municipalities for waste collection.

Cowboys - no interest in safety in residential streets – JJ Richards collect from Palmer Parade one street away, yet rat-run in our residential street (Gwynne St Cremorne VIC) daily causing significant risk and harassment to residents with 12.5m trucks. Despite contacting JJ Richards, it does not respond. A perfect example as to why the waste industry has such a bad reputation as cowboys.