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JJ Richards

JJ Richards

1.2 from 32 reviews

Reviews

1.2

32 reviews
5
(1)
4
(0)
3
(0)
2
(1)
1
(30)
  • Customer Service
    1.0 (6)
  • Timeliness
    1.3 (6)
  • Job Satisfaction
    1.0 (3)
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Anthony H.

Anthony H.Fyshwick 2609, ACT

terrible avoid at all costs. do not sign with these guys.

published

very happy to help, as long as you they can over charge and you don't ask questions.

I would highly recommended a few google searches to see the way the clients are treated.

Customer Service
Timeliness
Job Satisfaction
Jarret F.

Jarret F.Metropolitan Adelaide, SA

South Australian Operation is a joke, no clue of what customer service is about or how to deliver it...

published
Customer Service
Timeliness
Dillon K.

Dillon K.Greater Melbourne (Outer), VIC

Please do not sign the contract with JJ Richards !!!

published

JJ Richards is the worst company to deal with, they are so smart at trapped in the client. Once you sign the contract with them there will be no way out, all of the terms and conditions will against the client. You will get a much cheaper price if you go with Bingo, clear away...

Please don't make the same mistake as everyone in here - DON'T GO WITH JJ RICHARDS

Customer Service
Timeliness
Job Satisfaction
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Ravi

RaviSydney, NSW

  • 3 reviews

Price increases using Fine Print

published

I am not sure how can a company operate without oversight where they publish a rate increase using Fine Print. I will be talking to the Account Manager but seems there is formal complaint system for such a large company, I am surprised.

Customer Service
Timeliness
1 comment
Ravi
Ravi

I can see ACCC has passed a judgement against the company on use of unfair business practices

Cafe in Wodonga

Cafe in WodongaNortheast, VIC

  • Verified customer

Would rate it zero if I could. Wodonga office staff are SO rude.

published

Local office in Wodonga is SO poor. I ignore any call that comes from their office as I don’t want to be barked at, nothing is ever their fault. Ever.

Customer Service
Timeliness
SSC

SSCSydney, NSW

Just a load of Rubbish!

published

A one year contract with nothing to show. Sure they picked up the garbage but broke my gate twice squashed about 5 brooms/mops and now that I have cancelled the service won't pick up their bin. I have no space and they refuse to help in the hope I will resign - NOT A CHANCE JJRichards!

Customer Service
Timeliness
Job Satisfaction
George M

George MSydney, NSW

Beware!! Lies lies and more lies

published

I signed an agreement for 3 years with this company for my restaurant, the salesman was very good at selling how cheap their service was, but forgot to mention the low weight allowance the bin comes with. My bill comes over 150% the agreed amount!! Not to mention 2x price increases within the first year!!!!! I’ve tried contacting them multiple times only to be told that the sales rep will give me a call back and never receive another call! I finally broke my contract after multiple threats that they were going to take legal action. I’m now 2 months into a different agreement with Waste Clear and paying flat fees and best of all no surprise weight charges.
Moral of the story DO NOT SIGN A AGREEMENT WITH JJ RICHARDS.

Renee

ReneeSydney, NSW

Low class salesman and services

published

Overpriced, lazy drivers. Scumbag salespeople. When cancelling my service after 4+years, was told if I go to anyone else I’m still paying the same company anyway just different stickers. And will have the same problems. Bad attitudes all of them.

Ben C

Ben CSydney, NSW

No Answer, no reply, only delay and price increase significantly

published

It's the hardest to deal with. Price increase significant without notices. Try to negotiate, but 10 calls only 1 reply, then keep delay, charge more excess weight charged, stop bin service until you compromise with their pricing. JJ Richards just likes a bad gang. Playing the game until they are happy.

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Anon

AnonSydney

VERY DISAPPOINTED !

published
James

JamesAdelaide

Outstanding customer service

published

Outstanding service. I dont understand the bad review's on here but ive been using them for 5 years without a problem

Sam

SamSydney, NSW

  • 3 reviews

JJ Richards should be banned from operating any business

published

Misleading

published

We have tried to contact them for 2 months regarding the increase in price. The stuff are rude and unhelpful. No calls returned yet have the audacity to send overdue invoices over and over, without contact! Paul also came into our practice and claimed we signed a contact (totally different signature) most likely signed by them. We will be taking this further! Very misleading!!!! WOULD NOT RECOMMEND THIS COMPANY.

DOGS

published

If you currently have a service agreement with JJ Richards they may send you an email with a copy of a new service agreement with new terms and conditions.
CHECK THE SIGNATURE!!
Instead of letting me sign my own contract they decide to forge my signature and sign it themselves.
Just when you think the ACCC got them...

Bad management rude staff

published

I am in a residential zone, jj Richards pick up bins from next door every week very early and noise very disturbing, I made several complaints and finally their operation manager said to me they will pick up after 7am, but their trucks still come before 6:30, I can not believe this is that hard, it’s so unfair each week I am wake up by their truck.

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Incredibly rude staff

published

An office staff member was incredibly rude to one of our staff, stating that our company's business was not important to them.

Unethical Company

published

Was pressured into a 5 year contract after I queried this it changed to 3 years. Have had 3 price increases in twelve months, over 72% increase. Will be reporting this to the ACCC.

Alisa Lee

Alisa LeeSydney

  • 3 reviews
  • Verified customer

Ridiculous Company! I would rate "0" actually

published

Terrible!!! - I would rate FAT '0'

published

Absolutely horrible! keep charging fees after we cancel the service! they are thieves!!! Do not ever use them. The worst company I ever had to deal with while running a business for 12 years!!!

Rubbish ethics managing rubbish business

published

We had a bin for 2 years and got so sick of them, charging us twice at times without any expectation. Just poor management and unethical staff. They even made it difficult for me to cancel my services despite it being out of contractual terms.

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Questions & Answers

jeffrufino

jeffrufinoasked

Hello, how much is for a green bin in Manunda Cairns? Are there any contracts? What is the weekly cost?

1 answer
Sam
Sam

Just do NOT go to J.J. Richards. If you do, you will regret it for the rest of your life.

Annie

Annieasked

How much for 3m skip

1 answer
Ron
Ron

So sorry don't know the answer to your question as my needs related to waste oil removal, sadly JJ Richards let me down. So may I suggest NOT using this company. Have a look at your local newspaper for a local rubbish skip.

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