South Australian Operation is a joke, no clue of what customer service is about or how to deliver it...
Terrible customer service, the opposite of this claim on their website "you will continue to receive the same high-quality waste collection service using the latest innovations in waste management technology"
After four years of inconsistent service we gave this company the flick today. After a 25 minute phone call with the SA State Manager [name removed] and his Operations Manager they were happy with a 20 percent no show rate, describing it as a "pretty good strike rate really" So that's 1 in every 5 pick ups they just don't show up and le...
Please do not sign the contract with JJ Richards !!!
JJ Richards is the worst company to deal with, they are so smart at trapped in the client. Once you sign the contract with them there will be no way out, all of the terms and conditions will against the client. You will get a much cheaper price if you go with Bingo, clear away...
Please don't make the same mistake as everyone in here - DON'T GO WITH JJ RICHARDS
Price increases using Fine Print
I am not sure how can a company operate without oversight where they publish a rate increase using Fine Print. I will be talking to the Account Manager but seems there is formal complaint system for such a large company, I am surprised.
Just a load of Rubbish!
A one year contract with nothing to show. Sure they picked up the garbage but broke my gate twice squashed about 5 brooms/mops and now that I have cancelled the service won't pick up their bin. I have no space and they refuse to help in the hope I will resign - NOT A CHANCE JJRichards!
Beware!! Lies lies and more lies
I signed an agreement for 3 years with this company for my restaurant, the salesman was very good at selling how cheap their service was, but forgot to mention the low weight allowance the bin comes with. My bill comes over 150% the agreed amount!! Not to mention 2x price increases within the first year!!!!! I’ve tried contacting them multiple times only to be told that the sales rep will give me a call back and never receive another call! I finally broke my contract after multiple threats that they were going to take legal action. I’m now 2 months into a different agreement with Waste Clear and paying flat fees and best of all no surprise weight charges.
Moral of the story DO NOT SIGN A AGREEMENT WITH JJ RICHARDS.
No Answer, no reply, only delay and price increase significantly
It's the hardest to deal with. Price increase significant without notices. Try to negotiate, but 10 calls only 1 reply, then keep delay, charge more excess weight charged, stop bin service until you compromise with their pricing. JJ Richards just likes a bad gang. Playing the game until they are happy.
VERY DISAPPOINTED !
Don't recommend this company to anyone especially anyone running a RESTAURANT!
Every week having problems with them and very dodgy in picking up the bins they will constantly make very stupid EXCUSES!
just because we were late to pay the invoice we asked if theres anyone going to be in the area to pick up the bins the lady on the phone lied and told me there will be one on Monday mind you the bin was overloaded and needed to be empty ASAP! after closing the phone 10 MINS LATER THE DRIVER CAME AND PICKED NEXT DOOR RUBBISH! (same company, sam...
JJ Richards should be banned from operating any business
The JJ Richards staffs are just like gangsters. Once you signed the service agreement, they will make sure that there is no way out. Do NOT sign any agreement with them!! If you use their "large bin", they would make excuse to say that you have put too much waste into it and they refuse to collect the waste. The large bin is designed in a way to confuse you and you don't know how much is overweight.
Then they will tell you to switch to two "small bins". What happens next is, they can charge you a higher collection fee when the "small bi...n" is overweight. Once again, you won't know when you will be charged extra for the "overweight" because it is up to JJ Richards to send you the bill to say, hey you have to pay this much more because your two small bins were overweight. You will regret it for the rest of your life if you sign an agreement with them.
We have tried to contact them for 2 months regarding the increase in price. The stuff are rude and unhelpful. No calls returned yet have the audacity to send overdue invoices over and over, without contact! Paul also came into our practice and claimed we signed a contact (totally different signature) most likely signed by them. We will be taking this further! Very misleading!!!! WOULD NOT RECOMMEND THIS COMPANY.
If you currently have a service agreement with JJ Richards they may send you an email with a copy of a new service agreement with new terms and conditions.
CHECK THE SIGNATURE!!
Instead of letting me sign my own contract they decide to forge my signature and sign it themselves.
Just when you think the ACCC got them...
Bad management rude staff
I am in a residential zone, jj Richards pick up bins from next door every week very early and noise very disturbing, I made several complaints and finally their operation manager said to me they will pick up after 7am, but their trucks still come before 6:30, I can not believe this is that hard, it’s so unfair each week I am wake up by their truck.
- Verified customer
Ridiculous Company! I would rate "0" actually
"Rubbish" Company!!! Poor Service! Unethical Staff! Especially the sale person - [name removed], so rube so rube. I tried so hard to communicate with this company. I just want to terminate the service!!!! Since 21/02/2018, I called to the customer service and requested to cancel the service, because of I switched to another company. Afterward, I made a lot of phone calls & emails. They'd just ignore me, never take into account. Up to today (more than 1 month time), they still send me the bill and keep charging me. I really don't know what'...s wrong with this company. The worst company I ever had before. I really want to keep away from this company. Take it off from my life! If anyone read this review, please look at my story. Make a careful consideration. They are "Thieves"
Questions & Answers
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