Joseph Joseph

Congratulations and five stars to Howards Storage for their excellent orientation to in store customer support and explaining / participating in warranty support for products they retail. Brickbats and one star to Joseph Joseph online customer support for steadfastly ignoring my attempts to access their online warranty support for a product of… Read more

theirs. They forecast a slow response. However, I have received no response.

I purchased a Joseph Joseph soft close rubbish bin where the soft close mechanism failed after around two months of domestic use. I made the purchse onlne with Amazon due to the favourable pricing at the time. When I attempted to access customer support for my product which had failed, Amazon flicked my contact immediately to Joseph Joseph, which is where the problem lies. As far as I can see so far, there is only email contact for this support. Joseph Joseph customer service acknowledged my contact. However, have done nothing. I followed up online, and again nothing back from Joseph Joseph.

I needed a replacement bin and purchased one from Howards Storage who made it clear that they were the first port of call in store for resolution of any problems for products they sell.

I am optimistic that Joseph Joseph customer support will eventually address my warranty claim. I will persist. To date, Joseph Joseph online customer service has been appalling.

In the meantime the message is very clear that a physical store presence will maximise the opportunity of customer service engagement and facilitate rectification of any problems with products purchased from their store.

Thanks again to Howards Storage.

Hands down the worst customer service I’ve ever encountered! Joseph Joseph sells overpriced products and claims to have a return policy, but it’s a complete scam. The moment you try to return something, you’re trapped in an endless loop of frustration. There is absolutely NO way to reach them—no working contact links, no phone number, nothing!… Read more

Their website is riddled with basic IT issues, making it impossible to get help. Now, we’re stuck with an item we can’t return, forced to send desperate emails to a single, unresponsive address. This brand is a nightmare to deal with—I wouldn’t shop here again if they paid me!