Kanwal Veterinary Hospital

We have been using Kanwal Veterinary Hospital for three years and have outlaid quite a bit of money with them since we moved up the coast in October 2022. On Thursday 11th July 2025 i noticed a lump on my dogs back which doubled in size overnight so i called the vet to get an emergency consultation. After explaining the situation, the receptionist J----- told me they had no appointments available until the Monday following. I booked the Monday appointment but remembered afterwards that i had to go into hospital on that Monday and Tuesday following and the dog had to go to a puppysitter. I called back the vet and explained the situation to yet another receptionist A-- and basically begged her to squeeze me in on the Friday. She again said there were no appointments and with no empathy at all said she could book me in for the Wednesday following. This would mean nearly a week to get my dog in for what i considered an emergency. Somewhere in the conversation with her i said "this does not help, and you don't open Saturday" to which she replied " Oh yes, we are open Saturday" so i asked why the other receptionist had not told me this and could i book a Saturday appointment. She replied with "We only have two emergency appointments left on Saturday, but you can't book these, you will have to call back on Saturday morning and we will see if we can fit you in, or you could try another vet". The steam was starting to pour out of my ears by this stage so i asked her to have a Vet call me back. I never heard from anyone and Friday night about 9.00pm i became really worried about puppy, so we called an afterhours vet, Coast and Valleys, and they said we could bring her in now or first thing on the Saturday morning. We took her in on the Saturday to discover that the lump was a Haematoma. They initially put a compression bandage on the lump to hopefully push it back in but when it burst on the following Wednesday, she had to have surgery to open it up and clean up the wound. There were follow up visits as well to check on the healing process, all covered in the initial surgery fee. They were so wonderful and caring at Coast and Valleys and even though they are a little further away, we decided to switch over to them for future puppy care. We chose Kanwal Veterinary Hospital originally because they are just down the road from us with modern facilities and the fact that they advertise "Being Compassionate". They were very good at looking after our puppy by appointment only, but I don't believe they showed any "Compassion" when we needed them in an emergency situation.

Worst vet on the coast – Terrible service made me pay for chill protocol tablets that my dog wouldn’t take. Then delayed my appointment serval times. Then demanded more money while my dog had a broken toe and nail. I was frustrated as my dog is in pain and limping. And then a week later told me to find another vet. Discussing vet and people were so rude. Asked for a refund they laughed. If you care about your pet stay very clear of this vet.