King Koil Chiro Energy Medium

I wish I read some of these other reviews before purchasing. This is hands down the worst mattress I have ever slept on and A.H. Beard is the most difficult company I’ve ever had to deal with. Their customer service is so unbelievably terrible. It’s no wonder they’ve gone into voluntary administration. How this company has lasted as long as it has I will never know. This mattress started significantly sagging (around 3cm) after not even a year. We reached out to them and after many back and forth emails collected it for assessment and refilled it. I was not happy about this as it was clearly defective but thought I would give them the benefit of the doubt to rectify it. As soon as we got it back it had a weird plasticy sound inside and still sunk albeit not as much (around 2cm). It was still incredibly uncomfortable and within a few short months back to around 3cm of sagging. We thought a mattress topper which helped but it became too much so we reached out again and asked for a refund. They then collected the bed a second time for assessment and without our consent refilled and returned it again. There was no communication and just a get what you’re given attitude. Because the mattress had now been filled twice it bumped it up over the 3cm threshold for a warranty claim. The mattress again had a horrible sound and was still uncomfortable but with the topper there was a slight improvement but I didn’t have high hopes and was displeased with their service overall. Well a few more months passed and we are back to square one again with significant sagging. I believe without the 2 refills it would be beyond 5cm at this point which is well above the warranty claim requirements. We have now reached out a third time and they are taking weeks to respond and say they will call you back and then don’t. I’ve resorted to sleeping on the lounge as we don’t have a spare bed and my back and mental health are severely suffering from this ordeal and I’ve been holding out buying a new mattress until we get a refund. I suffer from chronic back pain and migraines and have moderate to severe scoliosis. My spinal curvature has remained stable for many years into adulthood but the pain I am experiencing now is unmatched to prior years. I have lost several centimetres in height since having this mattress and I’m afraid my curve has progressed and I will need spinal fusion surgery. This company should be held accountable for this. It’s not okay and they should not be getting away with treating customers like this and avoiding warranty claims they are legally required to fulfil. You haven’t heard the last of me. DO NOT BUY FROM THIS COMPANY!

The worst mattress I have ever slept on – I bought the King Koil Chiro Energy Medium from Forty Winks Crows Nest in July 2021. It seemed fine in the showroom but as soon as it was delivered I knew that I had made a big mistake in buying it. It offers zero support and sags badly when you lie on it. Your body sags down below the pillow top, right down into the base of the mattress. This caused me back pain and - weirdly- leg pain every night. I was in agony and could not sleep. And all this for a mattress that’s advertised as being part of AH Beard’s Back Care range. The mattress is also very hot - not ideal for Sydney weather. I lodged an official complaint on AH Beard’s website in August 2021 but that was more than a month ago and I haven’t received any reply. I can see from info provided as part of the complaints process that AH Beard will tell me that “sagging is a normal part of the settling-in process” and that the only solution they can offer is to “adjust the comfort level” (implying that it’s my fault). But both of these things are untrue and gaslighting. Not all mattresses sag. This is just a very badly designed mattress that should not be sold in Australia. I have since replaced the mattress at my own cost by buying a Dusk & Dawn Premier Mattress that is supportive and comfortable - everything that the King Koil Chiro Energy is not.