Onebed Mattress Original

Such a smooth experience from order to delivery. I was kept informed on delivery date and approximate time of delivery, this is great service. I'd done alot of research prior to purchasing this mattress. What I did like was the trial period, you can't do this with a store bought mattress. The mattress itself is medium to firm but we found it… Read more

incredibly supportive. Our first impression is that it's a very comfortable bed. We've never had a memory foam mattress before, this is pure luxury. The mattress is also great value for money.

Easy and fast shipping. I was a little weary getting the original as it wasn't as thick as my previous mattress, but I was pleasantly surprised that it has been comfortable after a week of sleeping. It is quite firm, which is what I wanted, but if you like something with a little more softness, you'd need a mattress topper. Show details

New mattress for my new start – very easy process to order the bed! I ordered this bed to arrive at my new house as I moved interstate, they even called to confirm everything with me incase someone had used my details. My housemates received the mattress for me and said it was… Read more ·  1

very easy to open. Since sleeping on the bed, it has taken some getting used to, especially since there are no springs and my old mattress was very cosy and soft. It is a very comfortable mattress, I guess I kind of miss the softness off my old mattress and the bounce back you get from jumping onto it, although it is nice not being disturbed by my partners movements while we sleep. My back has taken some getting used to it also as I am a tummy/side sleeper but overall I am very pleased with the mattress. I sleep throughout the night, the mattress still looks and feels brand new, no complaints at all, I probably would not have purchased this bed however if it was not on sale.

Very happy so far – While early days for us we have been extremely happy so far, really hoping this mattress lasts the longevity test! Show details

Easy to set up, super comfortable and no where near as much partner disturbance 10/10 this is my second onebed mattress and I will continue to buy them over others on the market Show reply

Arrived safe and sound. - it was easy to unpack and was not heavy to put into place on the base. After leaving for 24 hours we enjoyed a dream sleep on it and are really happy with our purchase. A great result for little effort. Show details ·  1

Honestly, I had low expectations about this mattress, but I was really surprised by the quality! Definitely a MUST BUY! So firm, comfy, and motionless — I can barely feel any movement during sleep. Highly recommend! Show details ·  1

New Onebeds are a cheap & nasty product that fails. After owning a one bed for the past 10 years I can confirm the modern day one bed is nothing like the original latex topped quality mattress. We upgraded our old tired onebed after 10 years to a new "original" mattress last year, initially it felt ok but after 6 months the base foam started… Read more

sinking. We put a claim in that was approved as a fault in the mattress, onebed offered us the now "essential" version claiming it was the most like the "original" version we purchased a year ago & has an upgraded "latex feel" top. The mattress arrived and after now 4 nights I can't sleep on it! It is nothing short of a cheap eBay style foam mattress wrapped in a pretty one bed cover claiming to be as good as these reviews. Not only this, we purchased an ORIGINAL one bed that had a flipable topper from firm to soft, this cheaper version mattress that has arrived is fixed. This isn't anywhere near what we purchased and I find this experience with one bed complete deceitful claiming this replacement under warranty is most like what we purchased. We purchased original, they short changed us to the even lesser quality essential claiming it's now most like the original we purchased - why would you not send an original version? I would advise others to choose a different company with an easily superior product.

I purchased this mattress expecting normal comfort and support, however my experience has been disappointing both in terms of product performance and how the issue was handled after raising concerns. Main Issue — Poor Support During Actual Sleep At first glance, the mattress appears normal. There is no obvious permanent indentation when it is… Read more

not being used. However, the problem becomes clear during normal sleep.

When lying on the mattress, it sinks significantly under body weight, creating a noticeable “valley” effect that makes it difficult to maintain proper spinal alignment. After several weeks of use, I began experiencing ongoing back discomfort and disrupted sleep. The mattress feels unstable and does not provide the level of support reasonably expected from a relatively new product.

Important context:

* The mattress has always been used with a waterproof protector. * It has been placed on a suitable, supportive base. * There is no visible damage — the issue occurs only during normal use.

In short, the problem is functional rather than cosmetic: the mattress rebounds when unloaded but performs poorly when actually slept on.

Customer Service & Warranty Process

I contacted customer support explaining the situation in detail. While responses were polite, the assessment focused strictly on warranty requirements requiring at least 20mm of *visible sagging measured without weight* on the mattress.

Because the mattress regains its shape when not in use, it does not show this level of permanent indentation, even though excessive sinking occurs during sleep — which is when support actually matters.

I was asked to unzip the mattress, remove internal foam layers, and provide staged measurement photos. Despite explaining that the issue relates to performance during normal use, the discussion remained limited to whether a measurable visual dip existed under warranty terms.

Australian Consumer Law Concerns

I raised that my concern relates to consumer guarantees under Australian Consumer Law, which require products to be of acceptable quality and fit for purpose — meaning they should function as a reasonable consumer would expect during normal use.

My request was not unreasonable; I asked whether a practical resolution such as an exchange, store credit, or return (even with applicable fees) could be considered. However, the company maintained that assessment could only occur under warranty criteria tied to visible sagging measurements, rather than considering usability or performance concerns.

This distinction was frustrating, as consumer guarantees operate independently of a manufacturer’s warranty and are intended to address situations where a product does not perform as expected even without visible structural defects.

Overall Experience

The experience felt procedural rather than solution-focused. A mattress can appear visually compliant while still failing to provide adequate support during sleep, and this practical reality did not seem to be meaningfully considered during the process.

Pros

* Polite and timely communication responses.

Cons

* Excessive sinking during normal use. * Causes back discomfort despite being relatively new. * Warranty assessment relies only on visible sagging measurements. * Limited flexibility when concerns are raised under consumer guarantees.

Final Verdict

This mattress may look fine visually, but in my experience, real-world comfort and support did not meet reasonable expectations. Buyers should be aware that if an issue relates to performance rather than measurable visible sagging, resolving concerns may be difficult despite protections provided under Australian Consumer Law.

I hope this feedback encourages a more practical and customer-focused approach to resolving similar issues in the future.

Terrible quality — the mattress felt lumpy from day one and offered no real support. I woke up sore every morning, and the material started sagging within weeks. Definitely not worth the money.

​I can’t say enough good things about the Onebed 11-inch mattress. It has completely transformed my sleep routine. Honestly, it’s so comfortable that I find myself genuinely looking forward to getting into bed every single night. ​The balance of support and pressure relief is spot on. Whether I’m winding down after a long day or waking up feeling… Read more ·  1

actually refreshed, the quality of this mattress is evident. If you’re looking for something that makes hitting the pillow the best part of your day, I highly recommend the 11-inch model!

I love my new bed! It’s all I expected. And I just got a One Sheet and Duvet covers and I am so excited to try. The fabric feels amazing and looks incredible! Staff communication via email checking my details for delivery felt like I have been in a shop, the delivery to Perth took a bit more time than expected but so worth the wait. Highly recommended! Show details ·  1

Love that the mattress can be adjustable, it was to firm and then turned it over and changed to medium which was much better for us. Can still be a little hard but the overall best was definitely worth the money Show details ·  1

The Onebed Original King Single has been a great solution for my son's hyper mobility. He is sleeping much better now with much less pain. We wont be going back to a spring mattress after this. Show details ·  1

It has been more than a month since I bought the bed, very comfortable so far. I can actually feel a bit cool from the cool layer at the top. Very happy with the purchase. Show details ·  1

Love the mattress it has helped with my back pain waking up every morning with hardly any back pain and I sleep a lot better. The mattress has kept its shape and firmness. I have tired a lot of mattresses and finally I have found a mattress that does everything it says it does. Money well spent. Penni-Louise Show details ·  1

The Onebed Essential 11” King Mattress has been a great purchase so far. I mainly sleep on my back, and it’s been really supportive and comfortable from the first night. I’ve had some back pain before, and it already feels noticeably better. Setup was also super easy — it arrived well packed and expanded quickly once opened. Overall, really happy with it so far. Show details ·  1

Amazingly fast delivery. Great customer service. When deciding about what mattress to buy the online support was very helpful. I've had a week sleeping on my new mattress which I paired with an adjustable bed. So far it's comfortable and supportive as a have medical issues and struggled in a standard bed and spring mattress. Show details ·  1

After spending a bit of time looking into boxed mattresses, I am so glad we decided on OneBed! It is the perfect level of firmness for us, and feels very supportive. No sagging or denting so far. After ordering a king size mattress we quickly realised it wasn’t going to fit in our new apartment. The one bed customer service team helped with… Read more ·  1

changing to a queen size mattress - seamless experience, they were very helpful!

It does have a bit of an odd smell when you first open it, so I would recommend leaving it to air out for a few days after opening and letting it inflate.

Definitely allow a good 2 weeks for it to arrive as well. We luckily had an air bed on hand while moving house

Terrible experience. Waited over a week for our order to be dispatched, now the courier has lost it and they’re both blaming eachother with no resolution for the customer. Spoke to customer service who said there’s nothing they can do for us, to just wait for an email response. Absolutely appalling customer service, clearly off-shore using a… Read more

virtual assistance who knows nothing and constantly says “this is out of my scope”. Absolutely awful experience. Never buying from them again, I’ve paid over $1500 for an order I’ve never received.

Great comfort. The mattress is really good and it feels like you are sleeping on a cloud. I have tried multiple mattress but I must say this was the winner. On top of that flexibility to adjust the firmness was added bonus. I would recommend this to anyone who is looking for one. Show details ·  1

Ended up replacing our expensive mattress for a OneBed mattress and have found it very comfortable, supportive and great value for money. Have just purchased our third OneBed mattress for our son. Show details ·  1

Have had this mattress for 2 and half years and it has already begun sunking/sinking. It no longer feels supportive and have been waking up sore every morning. Unfortunately the quality is not there Show details