Emma Comfort Line

The mattress is very comfortable and takes the shape of your body. I have slept well on it since I bought it. The only thing I would improve is the fact that the edges of the mattress could be more supportive. Show details ·  1

Fantastic company to do business with. Mattress was delivered just under 24hrs from order (Business Address) with great tracking. I had an issue with the QR code on the box for instructions and care. The help team went above and beyond to get me the information and rectify the QR code error. Once my bed frame turned up I could finally test out the… Read more ·  1

new mattress - To be honest I was a little sceptical of a mattress in a box but with 150day sleep guarantee I thought why not. I can honestly say I'm so very glad I gave Emma Mattresses a try. Best night sleep I've had in a very long time. So very comfortable and much cooler than normal Mattresses. Thanks guys for the fantastic work. Keep it up.

Impressed, however it is weak on the edges, so has started to sag as a result. It is comfortable though. Show details

I’m very disappointed with my Emma Comfort Adapt mattress. The king size I purchased is noticeably smaller than my king bed frame, which was the first issue. I tried several times to return the mattress, but customer service refused, insisting I… Read more

continue using it for a few more months to see if it would ‘settle.’ Unfortunately, the mattress has now started sagging, and because the 150‑day trial period has passed, I have no choice but to keep it. Overall, this has been a frustrating experience and I cannot recommend it.

I'm not sure where to start in regards to my experience as at every point of my purchase Emma has failed, except for the processing of my payment! They offered an option on delivery I verbally confirmed the time for my dfelivery and they managed to… Read more

get that wrong so had to re-organise delivery to my work. Fine, got delivered but they failed to let me know that whilst it can be carried by youroself , it is extremely heavy. So after struggling with getting the box home from work, I "unwrapped" the mattress, after the 5 hours recommended to wait for the mattress to "inflate" I noticed the mattress had lumps. So I notified Emma asking whether this was normal. After a lot of toing and froing needing "verification" they finally acknowledged that this was not the prodcut as advertised online and would organise a replacement. Confirmed via e-mail that they would get this organised and "sorry." I am then contacted by a delivery company to organise pick up the "faulty" mattress and whilst on the phone to them I thought it best to confirm that they were also delivering the replacement mattress as that would be the logical thing to do. No, the delivery company said they only pick up matttresses?? A little concerned that my mattress was due to be picked up in a few days and no notification of a new replacement mattress I contacted Emma to find out when the replacement was coming as I was looking at the possibility of not having a mattress at all. It was only at this point that Emma realised that they were out of stock of the mattress I had purchased or was on back order, i.e. it was not readily available to deliver hence why I had not heard from anyone re the delievry of the replacement mattress. At this point Emma finally thought that they should acknowledge all their screw ups and "upgraded" me to 1 model above, woo hoo, to make sure it was delivered to me in a timely manner. Then when I went to confirm they would deliver the same time as the faulty mattress was being taken away they stated no it would be delivered 3 days later, really that was the whole reason I had contacted them in the frist place, I did not want to be without a mattress?? They couldnt of tried to take ownership of the situation and ensure that I wouldn't encounter any further problems by taking control and organising the delivery and pick up themslves? NO, they asked me to re-organise the pick up!! As far as I am concerned Emma have no idea of what customer service means or entails. I am of the belief that they think that writing fluffy e-mail messages are what service is about, not actually delivering on their promises.

Super comfy mattress. I normally get a bad back but not with this! Really supportive without being too firm. It’s much lighter to move than I was expecting which makes changing the sheets easy z Show details ·  1

The mattress is very comfortable. Not too hard nor too soft. I roll around during sleep and I don't get any stiff neck or anything. Support is great for my weight. Show details ·  1

Absolutely loving my new mattress. Needed a mattress for a second bed and am genuinely impressed by how comfy this is especially as I was hesitant about a mattress in a box. Feels like a memory foam and is super comfy. Delivery took a little while but overall would happily recommend product. Show details ·  1

Poor edge support and had to add memory foam topper to make it comfortable enough to use. Can’t use the purchased mattress protector as it makes the mattress too firm Show details

Contacted them on the scheduled day of delivery to see if I could get a delivery window, only to be told that the mattress I had ordered and paid for was out of stock and wasn’t restocking for 3 weeks. Who knows when I would have found that out if I hadn’t reached out to them. Since the delivery was scheduled for that day I had already sold my old… Read more

mattress that morning. The only solution they had was for me to refund my order and buy a different mattress from their line (for more money). So I’ve had to spend more than I wanted, am out heaps while I wait for the refund to process, and will be sleeping on the couch for god knows how long because they couldn’t do anything to expedite the delivery despite it being their mistake.

Update, after reading many more awful reviews on here I have cancelled my order and will be looking elsewhere.

Product is OK. Customer Service and communication woeful. I bought a mattress well in advance of a move into a new property. I called rather than buying online and confirmed that they could deliver on a specific date a number of weeks in advance. I was told no problem. Miscommunication started then. I was bombaded with messages to say "on… Read more

it's way", "we have your parcel". Clearly not. When the day came for move, no sign of the mattress and no communication. About a week later I received a"sorry we are out of stock". Err, I bought and paid for this, so stock should have been put aside! A series of seriously patronising emails overflowing with platitudes "understanding my frustrations" followed. Two weeks later the mattress arrived. Simply not good enough.

Delivered next day after placing order. Assembly was quite simple. The mattress helped reducing discomfort following shoulder replacement surgery. Mattress offers me much more comfort on both my shoulders for a better sleep Show details ·  1

We have had the Emma comfort mattress for about two years now, and for the most part it has been comfortable. It's a medium-firm mattress and so far there is no sagging in the foam. However, I have noticed some partner disturbance - I am smaller than my husband (55kg, vs 100kg) and can definitely feel his movements through the mattress. Show details ·  1

Within three years the sag and dip is almost as there is nothing below. It's such that if I sleep on it with my baby next to me, the depression will make the baby roll. When I showed the dip to customer service ,I was told this is expected behaviour. So apparently the mattress will only serve you three years as compared to similar priced brands… Read more

that will serve you for 7-10. So if you have lots of money and love changing mattress every three years then please buy Emma sleep mattress. If not, then avoid the sale and marketing for Emma and buy something else please

DO NOT BUY!!! We have owned this mattress for 3 years and it has collapsed. There is no support in it and both my wife and I now have severe back pain due to this. Neither of us get a good night sleep anymore. This company does not refund according to Australian consumer law! They only offer replacement and only if it says more than 2.5cm (ours… Read more

has sagged while not being slept on to 2.1cm). This does not explain or show the extreme sag we have while sleeping. Avoid at all costs! I'm sorry to say but it's to landfill with this mattress. Don't waste your money on this junk!

Really bad support – I’ve developed back pain over the last few months of owning this mattress. I wake up half way through the night in a hole. The mattress sinks and doesn’t keep its shape. So I’m not getting any support. I have to rotate the mattress every two days to get a firm flat surface to sleep on. Show details

Bought for my teenager. Very comfortable mattress. Thinner than most mattresses which just means fitted sheets become a bit loose. I also bought the Emma mattress protector which fits perfectly. Came folded in half and then rolled in vacuum pack, so box wasn't ridiculously huge like my sleeping duck mattress box. Not as plush/dreamy as sleeping duck mattress but also 1/3 of the price so not surprising. Show details ·  1

Sleeps reasonably cool. Definitely doesn’t feel premium but that’s fair enough at the price point. Minimal zoning is actually a huge positive. Makes the mattress work way better for a wider range of heights and sleeping positions. Edge support is very poor so a bit less ideal to sleep on with a partner. Aas almost impossible to find a working… Read more ·  1

customer support phone number when I bought the mattress. The number on their website was disconnected, which was ridiculous, and even after searching around online and finding a second phone number, that one was disconnected too. Finally managed to find a working phone number through their instagram. Once I did call this number the support agent was great.

This review comes after owning this mattress for 2 and a half years. Initially the mattress was extremely firm and we had to buy a mattress topper for it be comfortable. We slept well on it for 18 months, however despite rotating the mattress the foam has deteriorated and sunk in under us, leaving us with a lumpy and uncomfortable bed, waking up… Read more

in pain every single day for the last 4 months. Emma offers a 10 year warranty, however it's a replacement warranty and there is no way I wanted another one even if it is free. Unfortunately these mattresses are a huge waste of money in the long run. If you are looking for something to last longer than 12 - 18 months just avoid these mattresses!! Emma did respond to this review offering a replacement mattress - however as per above in my review I rejected the offer, I am uninterested due to the long term quality of the mattresses and have purchased a different brand mattress.