Excellent phones. Extended the communication ability of both parents with memory issues and arthritic challenges. Big buttons are the answer to all old age phone challenges. Robustness of the phones helped prolong the life of technology that doesn't always get treated right.
Purchased in November 2016.
Difficult to use
A 90 year old does not need anything much than a simple phone.
This has unwanted features he will not use.
The SOS button small and having to press it 4 times in emergancy is difficult.
We cannot get our phone working since purchase 2 weeks ago. it's near impossible to get onto customer support.
Feel like throwing it away because it's been useless.
Purchased in February 2020 for A$109.00.
Terrible waste of money
I bought this phone for my mother following an accident. It constantly went dead, obviously faulty. The customer service person was unhelpful and rude. We spent roughly $500 for nothing
Purchased in January 2018.
a very happy customer
the kisa phone is perfect for our daughter with special needs,it means that she has contact at all times a we can contact her,a normal phone was a nightmare. also the service was excellent.
thankyou,a very happy customer.
Purchased in June 2019.
Perfect for elderly
Purchased for my father after he had a stroke. Inexpensive and easy to use. Gave him a sense of independence in being able to contact family whenever he wanted. Useful when he went to hospital as we could ring him directly. Dad always took the phone when he went out for walks or to the shops which gave him and us a sense of security
Purchased in March 2017 at KISA for A$250.00.
Just the ticket!
Brilliant! Just the ticket for those who find technology upsetting due to mental or physical challenges. Perfect for the elderly and kids you want to keep contact with without the fear of all that online trash a regular phone would expose them to.
Purchased in March 2018.
Great concept but beware ....
This phone is a brilliant concept for the elderly however, what you don't get told are very important things like you CAN'T boost coverage with a mobile booster or Wifi if in an area with poor phone reception or a building that has interference. Also, the photos need to be one that has nothing in the background so make sure it is just a head shot and plain wall as background otherwise the photos appear very dark. It truly is a great idea but needs a lot of improvement. I just wasted my money! CS staff need to be upfront with people when th...ey purchase or they should offer a money back guarantee OR trial period even with a phone that has no photos. Try before you buy !! Communication is extremely important for the elderly or disabled so unfortunately I have to say this phone is a dud.
Purchased in April 2019 for A$300.00.
EXCELLENT phone for kids and elderly!!
Having purchased this back in 2017, this phone has never ever failed!
I am now upgrading to a newer version this month for better GPS tracking which gives me untold peace of mind when my son is away.
These phones are cheap, easy to use and great for kids and elderly! I highly recommend these to anyone with small kids needing a simple phone to call : Mum, Dad, Nanna etc or the elderly who need 'bigger' keypads and an easy phone to use!! - These are simple, no fuss, phone only (no camera's etc) phones which are extremely reliable and a great concept!!
Purchased in November 2017.
Great phone for People with a Disability
We purchased the KISA phone just over 2 years ago for our brother who has an intellectual disability. It has been a great way for him to contact family members when he wants to have a chat (we have 10 numbers registered), however anyone can call him. Only thing we've found is a few times he's accidentally called one of us when charging or picking up the phone as the buttons are easily pressed. On the whole it's been a great phone for him to use & a good way of being able to contact him
Purchased in January 2017.
It’s the best phone for kids and older people! Easy and safe! Thank you for this product!
Everything is easy! It’s the best phone for kids and older people! Easy and safe! There is info with the address too and GPS. My daughter doesn’t need apps yet and this phone is perfect for this too. She can’t stay hours on it because it’s just for calls and this is safety too.
- Verified purchase
For the Elderly - just don't even try anything else
I bought the KISA phone for my elderly Mother after trying two other supposedly easy to use modern phones. My Mum simply could not remember how to use them 5 minutes after I had shown her. Even if she wrote down what to do because when she tried if she swiped or pressed a different function button or held it too long, the screen tended to change and so she just got confused, angry and frustrated and felt isolated. Someone suggested the KISA phone to me and it is just fantastic. You nominate the people and phone numbers you want available t...o the user. (up to 20 but we had just 10 so the names would be really large. The phone comes to you with the selected names printed largely and clearly on the phone. All the user has to do is press the name of the person they want and hey presto - contact..... what a blessing. My Mum only got to use the phone for the last 5 months of her life and I really wish I had known about this product long before that. I found the purchase price to be very reasonable and the monthly charge minimal but that could depend on the use of course. By the way, the customer service people are very easy to deal with to set up and to cancel the service when the time comes. Definite recommendation.
My elderly mother found this phone a godsend as she was almost blind and deaf! She could see the names on the phone written clearly and dark which made them easier for her to find! She could take it with her and ring when she wanted me so this made her feel more independent . Didn’t have to worry about numbers!
An excellent idea that failed miserably
We bought a KISA phone a few years ago and in the beginning, it worked perfectly.
Then Telstra dropped the G3 system and brought in NBN and destroyed the KISA phone’s ability to track people.
From that moment on, the phone has been a dud. We could no longer track our old parents on the GPS from our computer 1000 kilometres away – which was the major reason for buying the phone in the 1st place.
Dealing with the KISA Company then become a nightmare of why our KISA phone no longer can track our family. They have a million excuses – most...are not true. So we replaced the phone with a SAMSUNG J2 Pro with 4G which has proven to be easier to use and extremely accurate and instantly locates our family on the phones GPS on “FIND MY PHONE”.
Rude rude rude customer service operator
I called KISA today to enquire as to how I may order a new battery for my 93 year mother’s KISA phone. I spoke to Anna. I proceeded to explain the situation and she proceeded to talk over the top of me would not stop talking to listen to what I had to say to the point I had to ask her to stop talking over the top of me and had to tell her how rude she was. Begrudgingly she stop talking long enough to listen to my request and ordered the replacement battery as requested then proceeded to talk down to me. I have never in my life experienced such blatant rudeness from someone who is supposed to provide a service to their customers.
- Verified purchase
Dementia phone too confusing for Mum
The KISA dementia phone appeared to offer the ideal solution for our Mum when she moved into permanent Residential Care. We wanted a phone so she could easily contact any of us at the touch of a single button.
However, for Mum, who had never had a mobile phone before, the unlabelled answer and hang-up buttons symbols, their location and the process for answering, although simple for us, were for some reason confusing for her.
It was also too easy to accidentally turn the volume down low without realizing you were doing anything. So half t...he time Mum was always having trouble hearing us & thinking the phone had a problem. We hoped in time she would get the hang of it but it's been a good while now and she's become frustrated with the phone, often unplugging it. A great pity, because they cost $300+ On the plus side, the staff were very helpful in assisting us to quickly set up the phone and provide us with design guidance. However, in my opinion, there are still some major design issues which need to be ironed out with the phone itself, for dementia sufferers, who are not used to mobile phone technology.
My mum has had nothing but trouble, customer service wasn’t great - they said they would speak to a supervisor and call back but never did. It’s small for elderly hands and kept dropping out all the time. It’s a shame because the concept is great! Waste of money for us!
This phone is as easy to use as advertised and provided our family with peace of mind. The phone always had good reception and the online account is very user friendly. The phone is compact with big buttons and the additional information on the back is a really good additional feature.
Bought this for my Dad who has Alzheimer's because it sounded like a great concept with simple functionality.
Not only is the GPS tracking uselessly inaccurate - when it even works, but here is a simple overview of our main pain points, having used this for the past two years:
- TERRIBLE connectivity
- Handset feels cheap and breakable
- Useless battery life
Whenever calls are made, the line either cuts out immediately, or halfway through. In the event of a miracle where the line doesn't actually die, the connection is so patchy and cu...ts out constantly to the point where you are unable to understand anything. While KISA will stipulate that this is a network issue and not hardware related, I've managed to have perfectly fine calls in the same locations using the exact same carrier sim card on multiple other phone models.
Questions & Answers
How do you download apps on this phone? I need to update my husband's anti-virus and also download the CovidSafe app but I haven't figured out yet how to do it. Also can you read emails on this phone?
Oh, duh! I may have been stupid about this! I've got the FLIP phone, not the other kind! But the question still remains: how do I download apps and can I write/read emails on it?
Does anyone else find this website really hard to negotiate? It took me ages to find this forum - only to discover it may be the wrong one! Honestly, modern technology can drive you suicidal at times!!!
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