KitchenAid

I'm happy with both of my appliances. I got a stand mixer and a large food processor. My stand mixer has had no issues, however my food processor had a few issues. It does not handle heavy items well so bear that in mids. Smelt the burning motor smell. The lid is not dishwasher safe. Put mine in there on the top rack and some how the spring that… Read more ·  1

helped lock the lid disappeared. Lastly the clear plastic parts, don't drop them. Hubby dropped an insert and it chipped a part off. 4 stars though because it was under warranty I received another machine. Customer service were absolutely fantastic. No problems since

Bought a mixer online and put in a code to get a discount then proceeded to checkout and discount was not applied. When I contacted them they said the couldn't do anything . Then they would not let me cancel the order . So I'm sending it back as soon as I receive it. Horrible service fron the kitchenaid team. Appalling.

I picked up two of the KitchenAid frypans from the most recent Coles promotion. Despite taking care according to the instructions, neither pan lasted more than a few uses before the supposed non-stick surface became super-sticky. Last night was the final straw when I had to shove my spatula hard 8 times under my steak to unstick it from the pan.… Read more

Needless-to-say, my expensive steak was ruined. I also pulled out some old frypans from the back of my cupboard and none of them have the stains in the non-stick surface which the KitchenAid pans have. I note that KitchenAid don't have frypans on their website ... and I think that they would have been better off not having this promotion with Coles rather then ruining their good name with such low quality products which clearly aren't part of their normal range.

My Kitchen Aid Blender motor abruptly died a couple of weeks ago. It was still under warranty. I contacted Kitchen Aid and provided them with a receipt. They effectively set about replacing the blender and within 3 days sent me a replacement. My base had been discontinued but the replacement is even more beautiful in colour and finish! Will… Read more ·  2

definitely purchase from Kitchen Aid again. I highly recommend their . excellent and efficient customer service!!

Ok products. Customer service helped to resolve an issue with my credit provider after I returned an item to them Show reply

I have purchased a couple of KitchenAid products. I have found the products to be good quality. When I’ve had an issue I have been blown away in the best way by the customer service provided Show details

I thought this frying pan would be perfect for my needs but I was wrong. The product was purchased from Cole’s during the cookware campaign about 3 months ago and started out working well except I didn’t like the handle. The handle is not sharp on the edges but it’s not comfortable to hold. I use an induction cooktop and although the non stick… Read more

coating is not damaged food sticks to it and it’s difficult to clean. I expected better quality from Kitchenaid.

Our K7 fully automatic coffee machine has just broken down this is our 3rd machine all have broken down KitchenAid keep replacing machines. I don't… Read more

know if it's worth contacting them again or just cut my losses I wouldn't recommend this product I emailed before I wrote this review and no response

I have a kitchenaid stand mixer 5KPM5AER which needs looking at by a repairer. I have gone to the kitchenaid website and filled out the appropriate information including the serial number of my machine. I photographed the bottom of the mixer and filled out the details asking for the best repairer in Adelaide I could take it to. When I go to… Read more

submit form all I get is "The model number does not match the serial number." I bought the appliance direct from Kitchenaid brand new and now they are telling me the model and serial number do not match. Are they trying to scam customers by putting false details on the rear of their appliances. I have tried numerous times and I keep getting the same information. What is the point of buying kitchenaid if they are falsifying serial and model numbers so you cannot get help.

I ordered a hand mixer 7 days ago. As a week has passed there's still no updates as to when the item has been shipped yet. Their delivery times is the slowest. Show details

I bought my wife a kitchen aid a stainless steel dish rack it started to rust in less then 12 months, I've been trying to call them to see about warranty i keep getting a answering service ive left numerous messages but no reply.

Can’t speak to the quality of their products but as a company to deal with they are woeful. There was an error on their end in ordering a mixer of a certain colour, when I had completed the order I discovered it was the incorrect colour (not what I had selected) I contacted them strait away to be told that there was nothing to be done and I could… Read more

chose to return it (at my own expense) under a “Change of mind return” once it has arrived rather than cancelling an order that was yet to ship and sending me the colour I wanted. No response from them after the initial email. Livid

The KitchenAid non-stick range from Coles (the latest offer from Coles where you earn points and exchange them for free cookware) is not great. These are the stickiest non-stick cookware pans I have ever used! I have looked on the KitchenAid website to find these pans, and they are not there. I assume that they are a cheap range from China,… Read more

packaged purely for the free Coles giveaway. Would not recommend purchasing them, ok if you are desperate for a pan and are given one free.

All good until something is faulty and you have to deal with their customer support. We sent an enquiry about the fault, explaining all the steps we took to try to rectify the issue. They asked us to send a video, which we promptly did. They sent a stock-standard response with steps to repair the machine ourselves, clearly not bothering to read… Read more

what we’d already said in our initial enquiry. After requiring multiple follow-ups, they finally admitted that the machine needed professional repairing - which should have been obvious from the start, given the machine was flashing all warning lights immediately after being turned on. Then no Kitchenaid communication about whether the machine was received or not, we just had to follow the tracking number ourselves. After about a month of no communication, we followed up Kitchenaid again and were told they can’t help, as they don’t communicate with the repair company. So basically they can hold your paid-for items indefinitely without any updates or expected timeframes. You will just get it back when they see fit - more like months as it is certainly not weeks. At this point we should have just bought a new machine from a different brand.

I am on my second microwave in a 3 year span, one was a whirlpool lasted 18 months, the other one was KitchenAid lasted 8 months and the response from KitchenAid was to buy a new one! These companies are the same and their products are HORRIBLE! Show details

We bought what was the most expensive kettle I've ever owned. It was great - until all the screws started to fall out of the bottom. That wouldn't have been so bad, but they were triangle screws - very difficult to put in. So, luckily, KitchenAid replaced it with a similar, but not exact product. We managed along for 9 months with this new $220… Read more

kettle, mildly unsatisfied with it compared to the other one. Then - last week, it just stopped working. It's like it had a short in it. Nope - they will not replace a second KitchenAid item as the original one is out of warranty. Shocker of a company to deal with once you've got a problem. Would not recommend.

Don't bother buying this brand. Its not as good as its once used to be. Motors don't last customer service just dont want to know about it. Plenty of other great brands on the market......do your research.

I ordered a mixer on the 8th of December as a Christmas present, due to arrive in time for Christmas according to website delivery times. It didn't arrive for Christmas. Called on the 5th of Jan to check and was told they are out of stock of the colour. I then switched colours and was told it would be sent out as soon as possible. Rang back three… Read more

weeks later after no progress on 'track my order' (websites says orders shipped within max 12 days) and was told the order was still in the warehouse. Cancelled the order. - All in all, ordered 6 weeks ago and it still hadn't left the warehouse when I called to chase it up. Pretty poor service for a supposedly good brand.

The tamper for my coffee machine broke within the first 3 weeks - I have now been waiting 3 months for a replacement and have had to purchase one myself - their warranty service is atrocious Show details

Did not add an engraving to a mixer that was a gift and customer service representative Hunter was unhelpful. Considering how much they charge for their products their costumer service is abysmal and their website couldn't handle the traffic properly during Black Friday and Cyber Monday sales.

Why cheapen your brand by using plastic instead of glass to make the blender jugs? Not enjoying it thinking about the plastic nanoparticles in my smoothie. Please bring back glass jugs!

I am a brand new KitchenAid customer and my experience has been incredibly disappointing. I bought a KSM195 mixer during the Black Friday sale directly from KitchenAid. A few days later, on the day it shipped, KitchenAid emailed me to say that the exact mixer I had purchased had dropped in price again. I had not been monitoring the price myself.… Read more

I only knew because KitchenAid told me.

I contacted customer service and was given two options in writing:

1. Return the mixer, or 2. Receive a price match code for the fifty dollar difference to use on my next purchase.

I chose the price match code. This was KitchenAid’s own offer, and I had also made an additional purchase only a few days earlier, so it seemed like a fair solution.

Then the situation changed completely.

After several emails, KitchenAid refused to honour the offer they had already made. Their explanation was that my original order total was lower because I used the ten percent welcome discount. This discount is something they offer to every new customer and is still advertised on their website. I would have been able to use the same code on the new lower price too, so the reasoning does not make sense.

What made the experience worse was that, after deciding to withdraw the offer, staff began referring me back to the Terms and Conditions about not being able to amend orders. These terms did not stop them from offering the price match code originally, so it felt like an excuse used only after they decided not to honour what they had promised.

I tried multiple times to have the matter escalated. Each time I asked, a different staff member replied with the same refusal, without addressing why the written offer had been withdrawn.

To summarise: • KitchenAid emailed me to announce the price drop. • KitchenAid offered me a fifty dollar price match code in writing. • I accepted it. • KitchenAid changed their mind. • Staff then referred me to irrelevant Terms and Conditions. • Multiple representatives repeated the refusal instead of resolving the issue.

For a large, premium brand, this is extremely disappointing. Offering a solution and then retracting it after the customer accepts it is unacceptable, and the shifting explanations have left a very poor impression of the brand.

Based on this experience, I would not recommend buying directly from KitchenAid Australia.

Extremely Disappointed – 3-Year Warranty Is a Joke! I bought two KitchenAid nonstick fry pans thinking I was investing in good quality cookware backed by a 3-year warranty. Unfortunately, both pans lost their nonstick coating in less than a year, despite me using them carefully and exactly as instructed. When I contacted the company for warranty… Read more

support, I was shocked to be told that this kind of issue is “not covered” under their warranty. So what’s the point of advertising a 3-year warranty if it doesn’t cover the most obvious problem — the nonstick surface wearing off? This experience completely destroyed my trust in the brand. The quality is poor, the customer service is unhelpful, and the warranty is meaningless. I’ll never buy KitchenAid cookware again, and I strongly don’t recommend it to anyone who expects products to last more than a few months.

My order was partially cancelled, but I wasn't notified. I purchased this weeks ago as a gift during the mother's day sale. Customer service have fobbed me off, saying they'll get back to me, or telling me they have plenty of stock in the warehouse and will dispatch it in the next half hour. Meanwhile time ticks on and I still don't have my item.… Read more

I am now trying to get my money back because I would hate for something to go wrong with this machine and I have to deal with them again. I wish I had checked these reviews before purchasing. The customer service from this company is terrible, DO NOT BUY FROM THEM.