I have a kitchenaid stand mixer 5KPM5AER which needs looking at by a repairer. I have gone to the kitchenaid website and filled out the appropriate information including the serial number of my machine. I photographed the bottom of the mixer and filled out the details asking for the best repairer in Adelaide I could take it to. When I go to… Read more
submit form all I get is "The model number does not match the serial number." I bought the appliance direct from Kitchenaid brand new and now they are telling me the model and serial number do not match. Are they trying to scam customers by putting false details on the rear of their appliances. I have tried numerous times and I keep getting the same information. What is the point of buying kitchenaid if they are falsifying serial and model numbers so you cannot get help.
We selected a KitchenAid brand non-stick frypan in a recent supermarket points for cooking utensils programme. We were excited to choose a non-stick frying pan because quality non-stick is scarce. Little did we know this would be no better. Within a few weeks, despite following the directions and maintaining the pan's surface with silicone… Read more
utensils, food soon started to stick. Eggs are notoriously stick but at first the surface even worked for these. Unfortunately, less than six weeks on the pan, while the surface still looks great, is no longer non-stick and so only fit for the bin. Sadly disappointed. Can no one do nonstick? Is it a myth? The accompanying pic is of the pan in its current sticky condition so as you can see the surface is fine, unscratched, well maintained yet sticky!!
Non stick frypan sticking and stained with inability to scourer off after only 5th use. Ive tried scouring 3 times, tried boiling on stove with detergent but cant get stain out. It was only stained by a toasted sandwich (see photos). What a waste of my reward points. Kitchen aide should stick too commercial cookery quality products, as 1.5 months of home use is not an acceptable product. Worst fry pan i have ever owned
Reviews with attachments
Got the mixer actually fantastic, then I started buying attachments, the ice shredder broke down during the 2nd time I used it, I called customer service, they asked me to message with a video of the malfunction and I did it, they sent me a week later of complete silence a message back telling me to do what (all the things yhat I explained during… Read more
the phone call) but still did it again, sent back the email explaining that still does not work, and again complete silence, they are fast to take your money but don't care to respond when things go wrong HIGHLY DISAPPOINTED. Unbelievable they asked me to review the product for their website, I told them the product is faulty and nobody cares, and they sent me a message saying my review doesn't meet their standards, of course doesn't because I'm telling the truth and they only post 5 stars reviews DISGUSTING
An appalling experience with this product and company. After a brand new machine ceased to work on level 2 on the first time use, a 2nd brand new mixer was sent to me, which almost caught fire in my kitchen on the 1st use. You can even see in the video that I hadn't even taken off the plastic from the lever, as it was the first time using. After… Read more
two brand new faulty products (KitchenAide mixer KSM70) I asked for a refund and still had not received it even after them confirming they received the items back in the warehouse. The untruths and run around with excuses as to why my refund was not processed was quite something. * update I have now received it after a very long run around and I have since bought a Kenwood Titanium Patissier XL and its works like a dream!
- +3
Bad Quality – I just received my first ever kitchen aid mixer today and am appalled at the quality of this $700 product. Is this normal or is the one I received faulty? The kitchen aid band moves and the paint has faults you can see in the photos and video attached. I expected better for the price. Surely this isn’t the standard quality.
❌ DO NOT BUY: A Premium Price Tag for a $1,700+ Nightmare If you are considering buying the KitchenAid KF7 coffee machine, run the other way. I returned mine today after a horrendous experience that proved one thing: you will spend drastically more time on the phone chasing customer service than you ever will making actual coffee. This is an… Read more
incredibly expensive product, but the performance is terrible, and KitchenAid’s complete disregard for their customers is shocking. Phase 1: The Six-Week Warranty Ordeal From the moment the machine started failing, dealing with KitchenAid was exhausting. With the sole exception of a representative named Alana—who was the only helpful person in the entire company—the customer service team was rude, dismissive, and entirely unhelpful. Because it was under warranty, I was forced to send it to Tech Appliances in Yagoona. To rub salt in the wound, I had to pay out of my own pocket for the packaging costs just to ship their broken machine to them. The 6-Week Black Hole: Tech Appliances kept my machine for six agonizing weeks. Their excuse? They were stuck waiting on KitchenAid to approve the repair and ship the necessary parts. The Missing Parts Insult: When I finally got the machine back, it arrived without the milk hose. Another 10-Day Fight: It took multiple follow-up calls and an extra 10 days of arguing just to get them to send back the missing hose so I could actually use the machine. Phase 2: Repaired for Two Days, Then Right Back to Broken You would think that after a six-week repair, the machine would actually work. Unbelievably, just two days after finally receiving the missing hose, the exact same problem appeared again. The screen lit up with the dreaded error: “Bean hopper is not in position.” What followed was another disgusting ordeal. I had to call KitchenAid customer service yet again. I was forced to waste more valuable time on the phone, take photos, and email them through, all while being met with utter apathy from their staff. It was only after fighting through this wall of indifference that they finally issued a Return Authorisation number. ⚠️ The Red Flags: You Are Not Alone If you think my experience was a one-off anomaly, think again. This machine appears to be a systemic failure: 30 Machines in Limbo: The owner of Tech Appliances explicitly told me that they currently have 30 KitchenAid coffee machines sitting in their shop waiting for repairs. The Myer Return Pile: When I finally took this lemon back to Myer to get my money back, three identical KF7 machines were already sitting on the counter as returns. Final Verdict KitchenAid has absolutely no business selling this product. To charge a premium price for a machine that constantly breaks, and then back it up with a broken repair process and apathetic customer service, is unacceptable. Save your money, save your sanity, and buy from a brand that actually respects its customer base. This machine shouldn't just be avoided—it should be banned from existence.
Kitchenaid Ice Cream Bowl Attachment - brand new out of the box is leaking coolant gel. It was a gift so I dont have the receipt. Contacted customer service who said that they wont touch it without the receipt. So its going straight in the bin. Disappointing.
Latest follow-ups
- +3
I absolutely adore my tilt-head stand mixer! I got the new 2025 Butter colour. KitchenAid Australia's customer service was/is amazing! They were super responsive and helpful. I'm so happy I bought it. So far, I've made: sourdough, brownies, scones,… Read more
whipped cream, butter, pasta dough (and pasta 'cause I got the attachments), and I've only had it for 10 days. It handled everything perfectly. Totally worth every penny!!! :-)
Follow-up · Answering my favourite attachment so far is just too hard to answer, as I love all of the ones I have (pasta roller and set, ice cream bowl, sifter and scale, citrus juicer, grain mill). If I had to pick one, the pasta roller and attachments is one I use the most at the moment. As I've been mixing sourdough by hand, I was surprised how well the… Read more
Dear KitchenAid, I recently had a bad experience with the person in charge of price matching at KitchenAid (KA). It was a price matching issue for a toaster and kettle. It left me disappointed that a company like KA did not really care about their… Read more
loyal customers. I resolved that I would end three and a half decades of association with KA. Some minutes after the call with KA I received an email from KA (automatically generated) which asked ‘how did we go with resolving your issue?’ Of course I did not hold back.
Not long after my one star review I received a call from KA from a lady called ‘Jade’. I have to say she was amazing. The reason I am writing this review is to let KA management know that this person was a delight to talk to and how professionally she handled the matter. She brought me back from the brink and even improved on the matter.
She did even better than price matching the four slice toaster and I purchased it on their website, receiving it two days later in the mail. I would have bought a 1.7ltr kettle from KA but they did not have a kettle in the white colour. Because of how I was treated by Jade and her taking the time to really listen I went straight out and bought the KA 1.7ltr kettle from the Goodguys, a beautiful white one. The Goodguys were also brilliant. I am now waiting for KA to run a special on their automatic coffee maker and my dilemma will be who to buy it from: the Goodguys or KA? I am leaning towards KA because of how brilliant Jade was.
I just wanted to publicly thank Jade for her actions and the fact that she knew about brand quality and brand loyalty and the two actually do go hand in hand. We own a lot of KA appliances because of their quality is first rate and Jade has ensured that association will continue not just for our family but also for our children’s families. Thank you KA for your fantastic staff member in Jade.
Kind regards, Charles.
Follow-up · You have asked me to do a follow up review requesting answers to three questions. First, what made Jade’s approach stand out? I think it was two things. A willingness to listen and then wanting to actually help. She knew KitchenAid’s rules backwards and she simply wanted to help not lose me as a long time customer. Secondly, how did the price… Read more
Positive reviews
I have purchased a couple of KitchenAid products. I have found the products to be good quality. When I’ve had an issue I have been blown away in the best way by the customer service provided Show details
Unparalleled Customer Service and Genuine Care – I seldom find myself compelled to write product or service reviews, but exceptional experiences warrant acknowledgment. My recent interaction with KitchenAid's customer service left me genuinely impressed and eager to share my story. A mishap on my end led to a broken part in my newly acquired KitchenAid product. Feeling responsible, I reached… Read more
out with the intention of purchasing a replacement part. However, what unfolded next was a testament to KitchenAid's remarkable commitment to their customers.
The service agent I connected with displayed an unparalleled level of care and understanding. Not only were they empathetic about the situation, but they also surprised me by offering to replace the entire product instead. While the specific part was temporarily out of stock, their proactive solution and promise of a new product within three days left me astounded.
In an era where genuine customer-centricity seems increasingly rare, KitchenAid's approach was a breath of fresh air. This level of responsiveness is a rarity, and it underlines KitchenAid's commitment to not just meeting, but exceeding their customers' expectations.
As a first-time buyer of KitchenAid, this experience has transformed me into a loyal advocate, I am sure this will not be my last purchase of Kitchen Aid product.
Quality products – I’ve just purchased the 7 Cup Food Processor and it’s definitely worth the money. Very study and perfect size for the kitchen counter top. It’s pretty quiet when it’s being used too. Very happy with purchase. Highly recommended!
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Negative reviews
I bought my wife a kitchen aid a stainless steel dish rack it started to rust in less then 12 months, I've been trying to call them to see about warranty i keep getting a answering service ive left numerous messages but no reply.
Can’t speak to the quality of their products but as a company to deal with they are woeful. There was an error on their end in ordering a mixer of a certain colour, when I had completed the order I discovered it was the incorrect colour (not what I had selected) I contacted them strait away to be told that there was nothing to be done and I could… Read more
chose to return it (at my own expense) under a “Change of mind return” once it has arrived rather than cancelling an order that was yet to ship and sending me the colour I wanted. No response from them after the initial email. Livid
The KitchenAid non-stick range from Coles (the latest offer from Coles where you earn points and exchange them for free cookware) is not great. These are the stickiest non-stick cookware pans I have ever used! I have looked on the KitchenAid website to find these pans, and they are not there. I assume that they are a cheap range from China,… Read more
packaged purely for the free Coles giveaway. Would not recommend purchasing them, ok if you are desperate for a pan and are given one free.
Recent reviews
All good until something is faulty and you have to deal with their customer support. We sent an enquiry about the fault, explaining all the steps we took to try to rectify the issue. They asked us to send a video, which we promptly did. They sent a stock-standard response with steps to repair the machine ourselves, clearly not bothering to read… Read more
what we’d already said in our initial enquiry. After requiring multiple follow-ups, they finally admitted that the machine needed professional repairing - which should have been obvious from the start, given the machine was flashing all warning lights immediately after being turned on. Then no Kitchenaid communication about whether the machine was received or not, we just had to follow the tracking number ourselves. After about a month of no communication, we followed up Kitchenaid again and were told they can’t help, as they don’t communicate with the repair company. So basically they can hold your paid-for items indefinitely without any updates or expected timeframes. You will just get it back when they see fit - more like months as it is certainly not weeks. At this point we should have just bought a new machine from a different brand.
I am on my second microwave in a 3 year span, one was a whirlpool lasted 18 months, the other one was KitchenAid lasted 8 months and the response from KitchenAid was to buy a new one! These companies are the same and their products are HORRIBLE! Show details
We bought what was the most expensive kettle I've ever owned. It was great - until all the screws started to fall out of the bottom. That wouldn't have been so bad, but they were triangle screws - very difficult to put in. So, luckily, KitchenAid replaced it with a similar, but not exact product. We managed along for 9 months with this new $220… Read more
kettle, mildly unsatisfied with it compared to the other one. Then - last week, it just stopped working. It's like it had a short in it. Nope - they will not replace a second KitchenAid item as the original one is out of warranty. Shocker of a company to deal with once you've got a problem. Would not recommend.
Don't bother buying this brand. Its not as good as its once used to be. Motors don't last customer service just dont want to know about it. Plenty of other great brands on the market......do your research.
I ordered a mixer on the 8th of December as a Christmas present, due to arrive in time for Christmas according to website delivery times. It didn't arrive for Christmas. Called on the 5th of Jan to check and was told they are out of stock of the colour. I then switched colours and was told it would be sent out as soon as possible. Rang back three… Read more
weeks later after no progress on 'track my order' (websites says orders shipped within max 12 days) and was told the order was still in the warehouse. Cancelled the order. - All in all, ordered 6 weeks ago and it still hadn't left the warehouse when I called to chase it up. Pretty poor service for a supposedly good brand.
The tamper for my coffee machine broke within the first 3 weeks - I have now been waiting 3 months for a replacement and have had to purchase one myself - their warranty service is atrocious Show details
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Did not add an engraving to a mixer that was a gift and customer service representative Hunter was unhelpful. Considering how much they charge for their products their costumer service is abysmal and their website couldn't handle the traffic properly during Black Friday and Cyber Monday sales.
Why cheapen your brand by using plastic instead of glass to make the blender jugs? Not enjoying it thinking about the plastic nanoparticles in my smoothie. Please bring back glass jugs!
I am a brand new KitchenAid customer and my experience has been incredibly disappointing. I bought a KSM195 mixer during the Black Friday sale directly from KitchenAid. A few days later, on the day it shipped, KitchenAid emailed me to say that the exact mixer I had purchased had dropped in price again. I had not been monitoring the price myself.… Read more
I only knew because KitchenAid told me.
I contacted customer service and was given two options in writing:
1. Return the mixer, or 2. Receive a price match code for the fifty dollar difference to use on my next purchase.
I chose the price match code. This was KitchenAid’s own offer, and I had also made an additional purchase only a few days earlier, so it seemed like a fair solution.
Then the situation changed completely.
After several emails, KitchenAid refused to honour the offer they had already made. Their explanation was that my original order total was lower because I used the ten percent welcome discount. This discount is something they offer to every new customer and is still advertised on their website. I would have been able to use the same code on the new lower price too, so the reasoning does not make sense.
What made the experience worse was that, after deciding to withdraw the offer, staff began referring me back to the Terms and Conditions about not being able to amend orders. These terms did not stop them from offering the price match code originally, so it felt like an excuse used only after they decided not to honour what they had promised.
I tried multiple times to have the matter escalated. Each time I asked, a different staff member replied with the same refusal, without addressing why the written offer had been withdrawn.
To summarise: • KitchenAid emailed me to announce the price drop. • KitchenAid offered me a fifty dollar price match code in writing. • I accepted it. • KitchenAid changed their mind. • Staff then referred me to irrelevant Terms and Conditions. • Multiple representatives repeated the refusal instead of resolving the issue.
For a large, premium brand, this is extremely disappointing. Offering a solution and then retracting it after the customer accepts it is unacceptable, and the shifting explanations have left a very poor impression of the brand.
Based on this experience, I would not recommend buying directly from KitchenAid Australia.
Extremely Disappointed – 3-Year Warranty Is a Joke! I bought two KitchenAid nonstick fry pans thinking I was investing in good quality cookware backed by a 3-year warranty. Unfortunately, both pans lost their nonstick coating in less than a year, despite me using them carefully and exactly as instructed. When I contacted the company for warranty… Read more
support, I was shocked to be told that this kind of issue is “not covered” under their warranty. So what’s the point of advertising a 3-year warranty if it doesn’t cover the most obvious problem — the nonstick surface wearing off? This experience completely destroyed my trust in the brand. The quality is poor, the customer service is unhelpful, and the warranty is meaningless. I’ll never buy KitchenAid cookware again, and I strongly don’t recommend it to anyone who expects products to last more than a few months.
- +1
We bought this toaster because we liked the functionality of it, we clean out the trays all the time, but have noticed the build up around the elements. How do we clean this area without damaging it??? Show details
My order was partially cancelled, but I wasn't notified. I purchased this weeks ago as a gift during the mother's day sale. Customer service have fobbed me off, saying they'll get back to me, or telling me they have plenty of stock in the warehouse and will dispatch it in the next half hour. Meanwhile time ticks on and I still don't have my item.… Read more
I am now trying to get my money back because I would hate for something to go wrong with this machine and I have to deal with them again. I wish I had checked these reviews before purchasing. The customer service from this company is terrible, DO NOT BUY FROM THEM.
Complaint 2 products: 1. Flex Edge beater, 2. Stainless steel mixer bowl 3Qt. I have requested replacement of these faulty products from Kitchenaid for 2 years ( phone & email), explaining details of faults and photos; they refused on basis of 1 year warranty. ***Australian Law provides a consumer guarantee that is over and above any company… Read more
given guarantee. It states that a product should be of acceptable quality, fit to purpose, and be safe. I advised Kitchenaid their 1 year warranty does not negate or supersede this, that these 2 products are not safe to use with food. Kitchenaid refused legal remedy. I am now taking my complaint for help under Australian law. 1. Flex edge beater: the silicone “flex edge” is leeching synthetic sticky chemical residue all over. This is NOT safe for contact with raw food, which is the retailed use for this product. The flex edge beater is for attaching to the Kitchenaid mixer specifically to mix raw food ingredients. The product is faulty, not fit for purpose, not safe for purpose. Kitchenaid is aware of so many complaints that they have recommended 2 solutions on their website, detergent washing and white vinegar application, neither work. It is a ‘fob customer off’ solution.
2. Stainless Steel 3Qt mixing bowl for stand mixer. Mine has many rust spots and streaks through the bowl interior. The bowl is sold for putting raw food ingredients in it to mix. Mixing in a rusty bowl is not healthy. Kitchenaid products are sold with a high end price tag, expensive. The stainless steel of the mixing bowl, used as per manufacturer Kitchenaid advises, should reasonably be expected to be of a high enough quality not to rust. Mine is stored on an open, aired shelf, in an open plan kitchen. Always hand washed and well dried after use. A rusting mixing bowl is unhealthy and unsafe for use with raw food, the bowl rusts therefore is not fit for purpose and not safe. Kitchenaid is aware of the problem and has posted ‘cleaning solutions’ on their website. These do not work. -If products are being used for advertised purpose and cared for as per manufacturer instructions, then products should be and remain fit to purpose and safe to use. These are not.
Bought a toaster and kettle package. The toaster didn't last a year, they refunded the toaster which is great, but now Im stuck trying to colour match a new toaster to our left over kettle. Why don't there appliances not break, that would make life way easier.
Not a good first impression – After waiting 10 days for my food processor to arrive i was informed by customer service that my legitimate order during end of year sale event was arbitrarily cancelled by their accounts division. Sketchy information from customer service and evasive when asked direct questions. Questionable whether the product would have been any good judging by the other reviews. So far not impressed.
KitchenAid dishwasher rusty door – Purchased a new KitchenAid dishwasher in stainless steel. Within a couple of years, the door started to rust around the vent. I contacted the dealer, and they told me they would sell me a new door at cost and with the service call it would be over $200. This thing is only three years old. They also suggested I call KitchenAid directly. Couldn't… Read more
talk to a human on the phone so I did a chat on the website. They apologized for the rust but told me I'd have to pay for the new door. The dishwasher works fine and is quiet, but the door obviously is poor quality stainless steel. When I purchased the dishwasher, it was second to the top-of-the-line model and expensive but was recommended as the quietest model. Not worth the extra money in my opinion.
Terrible, terrible product kitchen aid stand mixer. Don’t waste your money – I have no idea why these are so popular. I purchased one in 2009/2010. It bounced across the bench every time I used it. I sent it back and it came back saying it was fine but strangely it still bounced across bench. I put it in cupboard for 6 years. Brought it out had it in turned away for 15 seconds and it bounced off the bench. Missed my… Read more
toddler my cm. It could have killed him put huge dint in our wooden floor. I turned it back on and it’s never bounced again. But still is worst mixer and waste of money I have spent ever. Only good thing about it is it looks nice.
Worst customer service ever – I cannot find words to describe the total absence of customer support from Kitchenaid. Thankfully, the particular product in this instance is only some measuring cups that have all cracked with little use and no abuse. I rang the customer support line, who gave me the email address to write to (customercare@greenpan.com.au) - 'The Cookware… Read more
Company'.
I got an automated acknowledgement to say they got my email and never any further response or contact. I followed up several times with the same result. I contacted one of the other 'customer service' addresses who told me to contact the same place and when I explained that I had no response the suggested another. I eventually got someone to reply who sought further details and then never replied to me again (customercareeu@lifetimebrands.com). This has gone on for many months now and I've got nothing. Thankfully my expensive Kitchenaid products have not broken down, but I fear the day they do.
Worst customer service ever.
A sad decline of Kitchen Aids quality – I purchased a Kitchen Aid toaster mainly because I have Kitchen Aid Mixer and Blender which are fantastic so I thought they do a good product so I made the my choice. How wrong I was this is the worst toaster I have ever had, does not toast, properly , burns the toast and the control levers are too close together and are not very clear on what… Read more
level of cooking you require. I am very disappointed with Kitchen Aid as they always had such a good name and product but right now I wish I had stayed with my Breville toaster that I had for years. LIFT YOUR GAME KITCHEN AID !!!!
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Warning users: Re: $89AUD “ Flex Edge Beater”, originally advertised as made of Silicone, now… Read more