Disappointment at broken lid
The food processor has worked well for occasional use to make hummus and salad dressing. The internal plastic pin on the lid has snapped even though the lid has not been dropped. The appliance is over two years old so no longer in warranty. It is nevertheless disappointing that the lid should fail with minimal, careful use. I would not buy another one in case the same thing happened and it is interesting to note that other customers have experienced similar problems with the lids of these machines.
dont listen to the negative reviews, this item is awesome
I LOVE this little chopper. I dont understand people's negative reviews. YES, of course the bowl and lid has to be engaged properly for it to work! Its not rocket science people, its SAFETY. I use this daily, from dicing onions, whizzing up tinned tomatoes, chopping herbs and nuts. I love it so much I got a second bowl, which only cost me $15.
Purchased in April 2019 at catch of the day for $119.00.
- 5KFC3511AER (Empire Red)
- Verified purchase
Works so well - until the lid breaks
UPDATE: Yes, KitchenAid did replace my lid as it was still within the 2 year warranty. However this new lid has now broken, and they are refusing to replace it, although still within the original warranty period. They even had the cheek to say:
"We will be unable to replace this lid for you today as this breakage is not a result of a manufacturing fault and therefore cannot be covered under the warranty. We replaced the lid for you last time under similar circumstances as an act of goodwill, and therefore will be unable to do this for you agai...n. If you wish to purchase a new lid, please call our customer service team on 1800 990 990. The part number is WPW10451881 and is $14.70.This item is currently out of stock and we have no ETA on the shipment. If you call us in early January we should have those parts available and ready for purchase." I'm really angry with them, as while it may not be a manufacturing fault it is a design fault that has resulted in some ridiculously weak points on the brittle plastic lid. The fact that they are saying they replaced the lid the first time "in good faith" is a joke - their product broke, the lid was unusable. They clearly know it's a flawed design - I note the replacement lids have now dropped from $70 to $14.70. I will never buy KitchenAid again - the products are way overpriced for the build quality.
Great customer service after issues with broken chopper.
Received this as a flybuys reward. Never had kitchen aid product before, so looked forward to what I thought would be a high end product given the reputation of the brand. Very difficult to separate lid from base as there is nothing to get a grip on, no handle. Had to hold it against myself and twist carefully to ensure food does not fly out as it opens. Very awkward design. Used it only a few times, happy with it in general but then lid came apart with normal use, screws and fastenings came loose, unable to use as lid in pieces and even tryi...ng to put it back together the pulse button would no longer depress to work the motor and screws kept falling out. Contacted KitchenAid on advice from Flybuys. Sent details as requested and as this model no longer available ,I assume, I was sent a new chopper with a handle and a speed lever instead of 1,2 pulse button, must be new model. All washed and ready to go. Have high hopes for it lasting longer than the first! All this happened within a week, great service KitchenAid , very impressed with the swift resolution. And to think I was just going to throw it out as I wasn't sure I would get anywhere with it being a Flybuys reward and not specifically a purchase.
Purchased in May 2018 at Flybuys reward .
I bought this to use in our caravan (doesn’t take up space) However I dropped the lid on the vinyl floor of the van and all the screws sheared off from the lid. When my husband tried to fix it he said there was bits off everywhere.. I would have used it 4 times so very disappointing given the cost of the product
This is the best company I have ever dealt with. They replaced my unit after 2 years without questi
I bought this product 2 years ago on line and a small spring broke l tried the local shop in Colac and they told me to ring the company in Sydney and they are great to deal with. I thought rubbish, but I randomly them and could not have been more surprised. They replaced the food processor ever though it was just out of warranty. Thanks Kitchen Aid.
After regular (twice weekly) use for about 15 months, the top section of the lid came away entirely from the rest of the lid. This is critical as it is this part which controls the motor. I tried taping it back on top but this only worked for a week. Now the switches at the top are completely dysfunctional. It was a great little processor until this happened. Being a Kitchenaid, the processor promised to be an appliance which lasted for years, with good care. That is now useless is extremely disappointing and frustrating. Fast fwd to June 2018:...Good Guys replaced this one with new only about 6 months ago. It too has failed, in exactly the same way. Lid has come apart and cannot be refixed. I am giving up on this product as it has an inherent design fault!
I was given the food processor as a gift in December 2016. In that time the lid has broken and been replaced as it was underneath warranty. Since then the lid has completely fallen apart again. I have emailed kitchen aid asking if I could purchase a new one. They said that as it is no longer under warranty they cannot send out a new lid and I am unable to purchase the lid separately. I was offered a 10% discount to buy a whole new machine, which is beyond ridiculous. I’m fairly certain Myer or David jones would have a better sale on them. Not t...o mention the fact that the lid has broken twice in the space of 18 months, so I wouldn’t want to buy another as it is clearly poor quality. I am very disappointed with this outcome and would recommend researching other food processors before investing in a kitchen aid.
Can't separate bowl from base to clean
It's a very nifty little gadget which worked well on the two occasions I have used it; but several people have tried and can't separate the bowl from the base. This means that we are unable to clean it properly. We bought it last year in Mornington, Victoria and it is the only Kitchenmaid product - and I have been using them for a long time - that will have been a complete waste of money unless we are able to clean it.
Can’t remove bowl from base
As per another review, I cannot remove the bowl from the base after following instructions. My husband has also tried and it does not budge. Don’t want to use too much force as product is plastic. Can’t speak about performance as have not used, was trying to wash bowl as per recommended.
This is handy
Processing performance good for nuts and blitzing things up really quickly - i mostly use it for herbs and nuts but not much else which does its job - quite stylish on the kitchen bench and easy to assemble and clean every time. Attachments are standard and this is good handy little tool
Second lid fail
I have owned two of these. The lid fell on the floor and broke - my fault. So I organised another one. My wife was drying the lid this morning and it fell apart in her hands. The attachment pegs are very poor quality.
When it was working it was excellent and I used it several times a week.
I will have to look for another brand now I think.
Fantastic little chopper
I just purchased this little Gem. First thing I made was Bruschetta and it was so easy to do. The motor works fabulous there is only 2 levels to use so very easy to use. It is very easy to clean (same as a NutriBullet) I love it that much I just ordered my Mum one!
Looking at getting one. One star at the moment
I saw it was being used on a cooking show. It was used for salsas. If I were only able to do salsa I would be a bit miffed. As it only holds 31/2 cups it would be good size for doing the small jobs. I watched the video just to see what it could do. As for raw vegetables, I noted that the carrots were diced, or chopped into smaller sizes. I do that for all my blade machines. It seemed common sense to me that one it is quicker and 2 and more important to me, less strain on the motor. I think for baby food it is a good size. Food done in small bat...ches more healthy for baby. Bit worried about effort of pulling machine apart for cleaning. For a Kitchen Aid that sprooks it is solid and has grunt for years of use in its machines. I think it would be fair enough to replace a small item. All swaps of Kitchen Aid should before sending the replacement takes the machine apart and then put it together and run and see if it is working OK. Take it apart again for ease of dismantling. Lid fitting etc. I think that is only fair. I have a Kitchen Aid mixer with a few attachments that would be useful for me. I find it a great machine and easy to use the attachments are great at what they do. So I can see that the Kitchen Aid at 3 1/2cups would be fine. So I better see if I can get it at good price. I do not work or know anyone at Kitchen Aid and I speak as I find. Martha May
Works for baby food, but fairly small.
This little machine works for small tasks, such as pureeing baby food, but its bowl is too small for anything else. It is very powerful & has two modes (chop and puree). As others commented, the lid is loose and must be held during the entire process. This is not a big deal, since the power button is literally located on top of the lid.
- Verified purchase
How do you seperate the bowl from the machine base?
We purchased our 5KFC3511AER, S/N WH71076653 today from Myer Chadstone. We cannot get the bowl to seperate from the base. The manual says to hold the bowl at the "handle" in one hand and the "Base" in your other hand, and twist the bowl clockwise. It won't budge even a millimetre. There appears to be locking tabs between each pair of blocks on the bowl skirt that could be preventing the bowl from twisting. I don't want to force the situation and break something. Am I missing something?
Great little food processor
I basically wanted something that made pesto but without the bulk of a food processor. I came across the food chopper and thought I'd try it and for $139, it was cheaper than a lot of the bigger food processors.
Anyway, it does a great job with pesto, but apart from that, I now use it for everything, and my husband laughs at how often I use it! It is great for chopping carrots, onions and zucchini. I use it for small cakes, and for making pastry in. It is also great for making curry pastes in. It also makes short work of crushing nuts.
It is also really easy to wash - not too many nooks and crannies. And it is small enough to just keep on the bench.
Looks like it is very common that the lid snaps while using. All I was doing when my lid broke was chopping COOKED veggies for my grandson, so it's not real robust. But then I received this and the KitchenAid mixer as a Christmas gift from my family, and I have had to replace the beater in the mixer 2.
So their quality assurance is crap or they are making them cheap and nasty but still charging a lot of money for their products.
So at this time I would not recommend KitchenAid to anyone.
Nice easy to use chopper, poor quality appliance
I agree with the previous comment. It was great when it worked. I would have used mine only a dozen times and on reasonably light duty chopping and it did a great job until I smelt a horrible burning smell and noticed smoke coming from the machine. So I'm guessing there is no safety cut off built in. It still worked a few more times after that although I was very hesitant using it. It finally got binned after it could not be taken apart to wash. I would have expected a lot more from a kitchen aid appliance. I would not buy again or recommend this product.
Great chopper - while it works
The processing performance was excellent, it looked great and fit easily on the bench. I have to agree with other reviewers - it is not robust. The parts on the lid snapped one day as I was processing - the parts that hold the lid and button you push for processing together. It just failed one day, and that was that. Pity, as when it works it's great.
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Questions & Answers
I have just bought The Breville Kitchen Aid 5KFC3511 and have not even used it yet. I cant separate the bowl from the base and now I cant get the lid back on. It is very awkward.
I will take it back to Harvey Norman where I bought it to get a demonstration but if I am not happy I will ask them to take it back and get a refund. Any help?
Hello Armida, I also found that the base and lid are tightly fitted together at first. It does get easier the more you times you separate them. Pick up the whole machine, hold it very firmly against your chest, so that the brand name is against your chest, grasp the handhold on the bowl with your free hand and then twist the bowl to the right. It should unlock. Do this a few times and it should loosen. As for the lid, put the machine on a flat surface, again with the front of the machine facing you, place the lid loosely on the bowl. You should feel the edges slot together, then twist slightly to the left and you should hear and feel it lock into place. I know - it should not be this difficult!
I bought my mini processor about 18 months ago it has sat in my cupboard for 7 months the lid fell apart I’m reluctant to get a replacement as there seems to be a problem with this model it didn’t last long! Are these lids still available? I have 2 other kitchen aid appliances which I love
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