Great customer service after issues with broken chopper.
Received this as a flybuys reward. Never had kitchen aid product before, so looked forward to what I thought would be a high end product given the reputation of the brand. Very difficult to separate lid from base as there is nothing to get a grip on, no handle. Had to hold it against myself and twist carefully to ensure food does not fly out as it opens. Very awkward design. Used it only a few times, happy with it in general but then lid came apart with normal use, screws and fastenings came loose, unable to use as lid in pieces and even trying to put it back together the pulse button would no longer depress to work the motor and screws kept falling out. Contacted KitchenAid on advice from Flybuys.
Sent details as requested and as this model no longer available ,I assume, I was sent a new chopper with a handle and a speed lever instead of 1,2 pulse button, must be new model. All washed and ready to go. Have high hopes for it lasting longer than the first!
All this happened within a week, great service KitchenAid , very impressed with the swift resolution. And to think I was just going to throw it out as I wasn't sure I would get anywhere with it being a Flybuys reward and not specifically a purchase.
Purchased at Flybuys reward .
I bought this to use in our caravan (doesn’t take up space) However I dropped the lid on the vinyl floor of the van and all the screws sheared off from the lid. When my husband tried to fix it he said there was bits off everywhere.. I would have used it 4 times so very disappointing given the cost of the product
This is the best company I have ever dealt with. They replaced my unit after 2 years without questi
I bought this product 2 years ago on line and a small spring broke l tried the local shop in Colac and they told me to ring the company in Sydney and they are great to deal with. I thought rubbish, but I randomly them and could not have been more surprised. They replaced the food processor ever though it was just out of warranty. Thanks Kitchen Aid.
After regular (twice weekly) use for about 15 months, the top section of the lid came away entirely from the rest of the lid. This is critical as it is this part which controls the motor. I tried taping it back on top but this only worked for a week. Now the switches at the top are completely dysfunctional. It was a great little processor until this happened. Being a Kitchenaid, the processor promised to be an appliance which lasted for years, with good care. That is now useless is extremely disappointing and frustrating. Fast fwd to June 2018: Good Guys replaced this one with new only about 6 months ago. It too has failed, in exactly the same way. Lid has come apart and cannot be refixed. I am giving up on this product as it has an inherent design fault!
I was given the food processor as a gift in December 2016. In that time the lid has broken and been replaced as it was underneath warranty. Since then the lid has completely fallen apart again. I have emailed kitchen aid asking if I could purchase a new one. They said that as it is no longer under warranty they cannot send out a new lid and I am unable to purchase the lid separately. I was offered a 10% discount to buy a whole new machine, which is beyond ridiculous. I’m fairly certain Myer or David jones would have a better sale on them. Not to mention the fact that the lid has broken twice in the space of 18 months, so I wouldn’t want to buy another as it is clearly poor quality. I am very disappointed with this outcome and would recommend researching other food processors before investing in a kitchen aid.
Can't separate bowl from base to clean
It's a very nifty little gadget which worked well on the two occasions I have used it; but several people have tried and can't separate the bowl from the base. This means that we are unable to clean it properly. We bought it last year in Mornington, Victoria and it is the only Kitchenmaid product - and I have been using them for a long time - that will have been a complete waste of money unless we are able to clean it.
Can’t remove bowl from base
As per another review, I cannot remove the bowl from the base after following instructions. My husband has also tried and it does not budge. Don’t want to use too much force as product is plastic. Can’t speak about performance as have not used, was trying to wash bowl as per recommended.
This is handy
Processing performance good for nuts and blitzing things up really quickly - i mostly use it for herbs and nuts but not much else which does its job - quite stylish on the kitchen bench and easy to assemble and clean every time. Attachments are standard and this is good handy little tool
Second lid fail
I have owned two of these. The lid fell on the floor and broke - my fault. So I organised another one. My wife was drying the lid this morning and it fell apart in her hands. The attachment pegs are very poor quality.
When it was working it was excellent and I used it several times a week.
I will have to look for another brand now I think.
Fantastic little chopper
I just purchased this little Gem. First thing I made was Bruschetta and it was so easy to do. The motor works fabulous there is only 2 levels to use so very easy to use. It is very easy to clean (same as a NutriBullet) I love it that much I just ordered my Mum one!
Looking at getting one. One star at the moment
I saw it was being used on a cooking show. It was used for salsas. If I were only able to do salsa I would be a bit miffed. As it only holds 31/2 cups it would be good size for doing the small jobs. I watched the video just to see what it could do. As for raw vegetables, I noted that the carrots were diced, or chopped into smaller sizes. I do that for all my blade machines. It seemed common sense to me that one it is quicker and 2 and more important to me, less strain on the motor. I think for baby food it is a good size. Food done in small batches more healthy for baby.
Bit worried about effort of pulling machine apart for cleaning. For a Kitchen Aid that sprooks it is solid and has grunt for years of use in its machines. I think it would be fair enough to replace a small item. All swaps of Kitchen Aid should before sending the replacement takes the machine apart and then put it together and run and see if it is working OK. Take it apart again for ease of dismantling. Lid fitting etc. I think that is only fair.
I have a Kitchen Aid mixer with a few attachments that would be useful for me. I find it a great machine and easy to use the attachments are great at what they do. So I can see that the Kitchen Aid at 3 1/2cups would be fine.
So I better see if I can get it at good price. I do not work or know anyone at Kitchen Aid and I speak as I find.
Works for baby food, but fairly small.
This little machine works for small tasks, such as pureeing baby food, but its bowl is too small for anything else. It is very powerful & has two modes (chop and puree). As others commented, the lid is loose and must be held during the entire process. This is not a big deal, since the power button is literally located on top of the lid.
How do you seperate the bowl from the machine base?
We purchased our 5KFC3511AER, S/N WH71076653 today from Myer Chadstone. We cannot get the bowl to seperate from the base. The manual says to hold the bowl at the "handle" in one hand and the "Base" in your other hand, and twist the bowl clockwise. It won't budge even a millimetre. There appears to be locking tabs between each pair of blocks on the bowl skirt that could be preventing the bowl from twisting. I don't want to force the situation and break something. Am I missing something?
Great little food processor
I basically wanted something that made pesto but without the bulk of a food processor. I came across the food chopper and thought I'd try it and for $139, it was cheaper than a lot of the bigger food processors.
Anyway, it does a great job with pesto, but apart from that, I now use it for everything, and my husband laughs at how often I use it! It is great for chopping carrots, onions and zucchini. I use it for small cakes, and for making pastry in. It is also great for making curry pastes in. It also makes short work of crushing nuts.
It is also really easy to wash - not too many nooks and crannies. And it is small enough to just keep on the bench.
Looks like it is very common that the lid snaps while using. All I was doing when my lid broke was chopping COOKED veggies for my grandson, so it's not real robust. But then I received this and the KitchenAid mixer as a Christmas gift from my family, and I have had to replace the beater in the mixer 2.
So their quality assurance is crap or they are making them cheap and nasty but still charging a lot of money for their products.
So at this time I would not recommend KitchenAid to anyone.
Nice easy to use chopper, poor quality appliance
I agree with the previous comment. It was great when it worked. I would have used mine only a dozen times and on reasonably light duty chopping and it did a great job until I smelt a horrible burning smell and noticed smoke coming from the machine. So I'm guessing there is no safety cut off built in. It still worked a few more times after that although I was very hesitant using it. It finally got binned after it could not be taken apart to wash. I would have expected a lot more from a kitchen aid appliance. I would not buy again or recommend this product.
Great chopper - while it works
The processing performance was excellent, it looked great and fit easily on the bench. I have to agree with other reviewers - it is not robust. The parts on the lid snapped one day as I was processing - the parts that hold the lid and button you push for processing together. It just failed one day, and that was that. Pity, as when it works it's great.
I was quite pleased with this initially, but have very much fallen out of love with it:
It's very compact.
Looks very smart (I have the red version).
If you are chopping anything that's a bit firm - e.g. galangal, carrots - it doesn't have the speed or strength to do more than chop halfway through a 1cm cube before getting it stuck on the blade (and if I have to chop smaller than that before I give it to the blender it's hardly worth bothering to get the thing out.). You then have to take it apart and forage around in the bowl to prise the offending vegetable off the (sharp) blade.
Tends to plaster small amounts around the bowl, requiring regular scraping; even with larger amounts you often find that the blades are just whirring around and missing the food completely.
If you are chopping anything that has a liquid component, it will spray it from the lid quite dramatically.
The plastic bit on the lid which you press to operate broke and fell off. It's been glued back into place but this is only a temporary solution.
It's fiddly to clean - food can get under the aforementioned plastic bit, where it cannot be easily removed.
As I say... disappointing. Considering Kitchenaid charge quite a premium, I was expecting something better.
Love everything kitchenaid
Very happy with this item, it's nice and lightweight, compact and easy to use and store.
Also very easy to dismantle components for washing purposes and can be washed in the dishwasher which is a bonus! Great for making individual frozen fruit yoghurt, chopping herbs, salad dressings, mayo or baby food.
Love that it comes in several colour choices.
First time- LOVED IT. 2nd time- a smelly smoke appeared
When I first opened my red kitchenaid chopper, I loved the sleek look. It chopped up my veggies really evenly and it was efficient as it did not take long. When I excitedly found a recipe where I needed to use it again, I was appalled. I was chopping up some dates and next thing I know, the chopper was whirring but nothing was being chopped as the dates kept getting pushed to the top. Eventually after opening the top, shifting the food back down over and over again, smelt something funky and took the whole thing apart. Smoke was visible and it did not smell good. Only used it once successfully and then smoke comes out the second time? Not impressed at all.
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