Six months ago we did a kitchen renovation and brought all new Kleenmaid products. Our first problem was with the oven . When it arrived it had major issues consequently they replaced it. Received the second oven and we were told it had been checked and it was fine. Had the same issue plus more problems than the first oven. Clearly there was a communication issue between them and their service agent. Eventually we got sick of the run around and ask for a refund. Now with have an issue with the cooktop. One of the burners doesn't work pro...perly. It has now been seven weeks and it still hasn't been fixed. Again there is an issue between Kleenmaid and the service agent. Its is clear that customer satisfaction is not their priority. I suggest anyone looking to buy Kleenmaid and are in the ACT and surrounds stay right away from them.
Beware - poor afterservice
I am in Victoria, and late last year after a renovation I replaced all my appliances with Kleenmaid. My stove top while it looks amazing is so poorly designed, that when I turn the knobs to get the gas going, I burn my fingers. Also, the position of the burners are so far back that I can't use them with my larger pots without them touching the back splash. Overall, a terrible design, and Kleenmaid apparently don't care. Safety always comes first in in my book, but BEWARE, Kleenmaid is NOT concerned with safety. They have subsequently deleted th...is line of stove top, but too bad if you've already purchased their poorly designed product. I have been told by many of the larger retailers, that this is the reason they do not stock Kleenmaid - customer satisfaction is not their priority, and clearly neither is safety. I have waited many months to write this review hoping that Kleenmaid would at the very least acknowledge this issue, and I am very reticent on writing such poor reviews, but at the same time, if I had read this review before purchasing Kleenmaid, perhaps I would have done so with much more caution.
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