Koala Sofa Bed

Had the OG for 4 years, and decided to get this because the quality and comfort from Koala is awesome. Didn’t regret the purchase- excellent sofa, leg room is different from the OG so that needed some getting used to. The bed itself is very comfortable. My son who has ASD sleeps on this when he’s with me during the week, and I don’t have to worry… Read more

about him rolling off. He sleeps very comfortably on it (and I use it too at times) and it’s amazing comfort. Worth buying- definitely recommend it!

We recently purchased a Koala Sofa Bed 4thGEN and it was delivered a few days ago. The quality of the sofa itself seems great, but our experience with customer service has been extremely disappointing. When the sofa arrived, we realized the fabric color we had selected online didn't suit our room as we had expected. Since Koala sells replacement… Read more

cover sets for this exact sofa separately on their website, we contacted customer service to ask if we could simply exchange the covers.

To our surprise, we were told this isn't possible. Instead, the only option offered was to return the entire sofa to the warehouse and purchase a completely new one with the desired fabric.

This makes no sense from a customer or environmental perspective. If replacement covers are already available for purchase, why can't customers exchange unused covers instead of transporting an entire sofa back and forth? It creates unnecessary cost, inconvenience, and waste for everyone involved.

We weren't asking for a refund or a different sofa—just a practical way to swap the fabric. It's a very disappointing policy that falls well short of the level of customer service we expected from Koala. Hopefully Koala reviews this policy, as it seems unnecessarily inflexible and environmentally wasteful. I would happily update this review if Koala introduces a more sensible solution or resolves our situation.

Update: After posting this review, Koala responded publicly and asked me to provide my order details so they could look into the matter. I promptly supplied all the requested information, hoping they would review the situation and offer a practical solution. Unfortunately, after that initial response, I never heard from them again.

This lack of follow-through has been even more disappointing than the original policy itself. Taking the time to respond publicly but then failing to continue the conversation or provide any meaningful resolution gives the impression that the response was more about managing the public review than genuinely helping a customer.

The sofa itself appears to be well made, but customer service is ultimately measured by how issues are handled after a purchase. Sadly, my experience has left me feeling let down, and I cannot recommend Koala based on the level of after-sales support I received.

Works fine as a basic couch without recline or head support, but as a bed it fails to be much better than a traditional metal/spring fold-out couch bed unless you like firm/hard mattresses. I've been sleeping on it for a few nights now while visiting friends and it's rock-hard. I'd say it's ever so slightly better than sleeping directly on the… Read more

hardwood floor but not as good as sleeping on a thick carpeted floor. I'm a side-sleeper who usually sleeps on a cloud-like soft-medium mattress (Madison Waldorf). Side-sleeping with a pillow between your lower legs is the best sleep position, according to doctors and studies, for your digestion, breathing and spinal alignment. This koala Sofa Bed has basically zero give for your shoulders and hips so I'm just sore this whole trip, as I can only sleep on my side. This would actually be a great bed for someone who likes a firm/hard mattress but I feel like most people in the west don't so this should have a big warning about how firm/hard it is. My wife tried it one night also and absolutely hated it too, commenting on how much it hurt her body sleeping on it. I definitely wouldn't buy it or recommend it to anyone unless they like a firm/hard mattress.

Comfortable, Versatile, Perfect as an occasional couch and great for movie nights! – Great addition to the living room. I deliberated over purchasing the Cushy Sofy for a long time and trawled through many reviews. Happy to say it's been one of the best pieces of furniture I've purchased and would definitely buy another one if I had the need for it. I bought the 3-Seater (Queen) with Luxe fabric and I'm definitely happy with the… Read more

feel of the upgraded fabric so I'd say yes it's worth the extra money to upgrade. As per other reviews, yes there is a bit of slope forward but not to the point where you're going to slide off the sofa. I've found I can even remove the back pillow and just sit right back against the backrest and it's still comfortable and it removes the feeling of the slope all together as you have extra room to sit deeper. As a bed, it's very easy to set up and super comfortable with no springs or uncomfortable metal struts like the good ol' days. I do find the mattress topper gets pretty warm in summer though, so I generally opt not to use it. It's not an everyday couch for the whole family - even Koala will tell you that - but if you're looking for a versatile piece of furniture that ticks more than one box, then I'd recommend it.

Comfortable, Convenient, and Seamless Experience! – I recently purchased the Koala Cushy Sofa Bed and I couldn't be happier with my decision. From start to finish, the entire process was a breeze. Ordering was simple, delivery was prompt and hassle-free, and assembling the sofa bed was a cinch thanks to the clear and easy-to-follow instructions provided. But the true highlight of this experience… Read more

is the comfort level of the sofa bed itself. Whether I'm using it as a sofa for lounging during the day or as a bed for guests at night, it provides exceptional comfort and support. The quality of the materials used is evident, and I appreciate the attention to detail that has gone into its design.

Furthermore, I must commend Koala for their excellent customer service. Communication was top-notch throughout, and it's clear that they genuinely care about their customers' satisfaction.

Overall, I highly recommend the Koala Cushy Sofa Bed to anyone in need of a versatile and comfortable seating and sleeping solution. It's a game-changer for my living space, and I couldn't be more pleased with my purchase.

Bought the single size for the nursery room. It's a great size, the equivalent of a king single. Long enough for me to sleep on and I'm over 6ft. Also large enough to really lounge in. Highly recommend. Show details

So happy with our sofa bed! We replaced a very uncomfortable pull out ottoman in our daughter’s apartment. Now we have a great nights sleep to look forward to when we visit! Show details

Excellent couch, comfy to sit on and to sleep on. Easy to set up for the night and just as easy to pack down in the morning. Note that the sleep mattress is quite firm; we added a comfort mattress topper to provide a bit more support. Otherwise excellent! Show details

I bought the 4th gen queen sofa bed and it is not comfortable it has a ridge in the middle and is so hard I don't know how anyone could sleep on it, I am so disappointed I wanted to send it back during the trial but was going to cost me $800 the sofa itself also is not comfy it feels like you are falling off because it tilts. I recommend if you… Read more

are thinking about buying one go and find somewhere to try it first I spent a lot of money and I should’ve just bought bed and mattress for guests. I had done so much research I still cannot believe how the koala came up as the best I’m baffled!

Comfy as a bed, looks smart, uncomfy as a sofa – Looks great, good to sleep on but quite uncomfortable to sit on. Too deep and to high to be a comfy sofa. My legs are long, so don't know how average folk sit comfortably on it. Recommend for a spare room, but not for a living room for lounging.

well designed and very practical. It folds out smoothly and looks really nice in the room. It is a firmer style mattress though — I’m a side sleeper and found it a bit too firm for overnight use, so not sure. But as a sofa, it’s great quality.

We love this sofa bed! It was really quick to put together and it's so functional. It takes two seconds to fold out into a bed and to fold up again, which is so convenient. Love the colour of the cushions and the whole lounge is super soft. Easy to clean, as it's all machine-washable! Show details

Such a comfortable couch and queen bed. Totally killed the futon market as they're so much more comfortable and it takes less than 10 seconds to put it in couch or bed mode. Want to buy another but a single for my office. Show details

Customer service is amazing. Had a small Issue with the sofa bed and response was good and issue resolved quickly. The green colour is very nice and the sofa is very comfortable to sit on. Easy to put together as well

A beautiful sofa that doesn't have that hard 'sofa-bed' feel. And a truly comfortable bed. I ordered it on Sunday and it arrived 5pm Monday. Extremely happy with it. Show details

I have processed a return for my koala Sofa Bed 4th generation under the 120day trial. The process was very straight forward and the company has been very helpful throughout including suggesting replacement options that better suit my needs. Thanks Koala!

Couch itself is good. took years before finally getting one because I was worried I wouldn’t like it, but it is actually quite good. Bit expensive but it’s comfy and I love the colour and feel of the cover. I was worried about it sliding forward a lot like of people have said of the older generations but this one doesn’t do it too much. Sometimes of course but that’s just part of the design, but not a big deal. Overall I am happy with it Show details

The delivery of the sofa bed was smooth. I selected the assembly service as well and the delivery people did such a fast and thorough job. It was hassle free. I like the comfort of the sofa. It's soft and the seats are wide. The pillows, however, are a little too soft and limp. They seem like they could fold on themselves after being used for a while.

Took some time to arrive but worth the wait. Chose the silver sands colour in luxe . Very happy with my choice. Decided to put the sofa together with my sister, good opportunity to practice patience and sisterly love …. We got there in the end ! Show details

We replaced a queen size guest bed with this sofa bed. Comfortable enough for guests and packs neatly away so it’s not taking up space. The couch gets some use and is comfortable enough. Show details