Kogan Agora Smart 4K LED KALED55KU8000SZC (55")

Locked/frozen Kogan screen emblem – After a year of service machine locked up and contacted Dick Smith and Kogan even though have extra warranty can't get any help. Keep getting stacks of firmware numbers which dont apply. Very poor after sales service and now going to have to complain even though purchases extended warranty very annoying  Show details

Great picture. Not so great interface – The picture quality is 10/10 amazing. The Sound is a 6/10 ( i had to get a soundbar). The TV has plenty of HDMI ports, enough plugs for everything! Buttttt yes, the operating system is quite difficult to use. After a couple weeks, i've gotten the hang of it, but some of my friends refuse to try and use the overly complicated remote.  Show details

A terrible TV and even worse customer service when trying to return! Stay away from Kogan! – I purchased a Kogan Agora 55 inch 4K Smart TV with Android and received it late November 2017. About 2 months later it completely failed. When I turned it on the TV would get the the "Kogan Loading" screen and then just turn off. It just refused to work. Also, Kogan advertised it as being a smart TV with access to the Google Play store and… Read more

thousands of apps. Sure, it can access the play store and download apps, but absolutely none of them work on the TV! It's a dumb smart TV and in my opinion their advertising should be referred to the ACCC because it's misleading.

I contacted Kogan and they are trying to get me to do my own repairs to the software! They are, so far, refusing to take the TV back and are being very difficult. I've contacted the Department of Fair Trading and they've told me that I'm well within my rights under Australian Consumer Law to request a refund because the TV is only 2 months old but Kogan don't see it that way. It seems they think their terms, conditions and processes are more important than our statutory rights!

I've lodged a formal complaint with the Department of Fair Trading now and I'll take it as far as I have to in order to get what I'm entitled to and be rid of this shonky product and shonky company.

Don't deal with Kogan, they seem to be prolonging the return process as much as possible. Their products appear cheap and nasty and apparently just fail.

I'll update this review as the process continues.

Dumb version of a Smart TV which cannot handle various applications – Great picture. The rest is rubbish. They skimped a few dollars on the smart part, and made it 'just a TV'. The manual is of minimal use, and only by spending a LOT of time does one work out the (clumsy) operations. The USB ports are at the middle of the back. Two disadvantages - the dongle for the remote is too sheltered, so the remote often… Read more

needs a second try. The other thing is that the unit can't be mounted on a wall because you will not be able to insert USBs. Locating at the outer edge would be far better.

We have an Optus Fetch box. There are instructions as to how to pair the remote with virtually every TV on the market, but not this one. Most inconvenient.

The support people seem to have no idea of what the TV is, just reading from manuals. Same for the people manning the phone for sales enquiries. I was deciding between the Series 8 KU8000 and series Series 9 MU9000. The guy on the phone was just reading specs, which looked similar for the two units. He said there was no one who could give more info, but he'd have someone contact me - maybe the other set at $200 more was what I needed, but I could not find out - had this been the case, both parties would have been better of!. All they did was put me on the mailing list for more advertising. If you want a product from a company which has no interest in helping customers, this is perfect for you.

The unit was offered as supporting Netflix. It does in a roundabout way, but it requires a level of competency. I still await info as to how to run ABC iView and there are a couple of sites which include videos for which this TV was intended, but they crash on loading whilst they work on other TVs.

Spend a little more!

Impressed with this TV in what it does – This TV exceeded my expectations after reading some negative reviews on Kogan TVs before my purchase. I thought to myself for those features/price ratio, I was willing to take my chances. And I'm happy so far. Connected it with a soundbar from Aldi. It's a great second TV package. My first TV is a 60" LG, which cost me 6 times more about 3 years ago.  Show details

Not the product it was supposed to be – Picture not the best,sound very tinny and cant connect to a soundbar etc not very smart hard to navigate through everything and cant adjust the sound. Not happy and it turned up a week early and i find its discontinued already Wouldnt recommend to anyone hard to use foxtel through as well  Show details

Don't buy this TV – Turned up earlier than expected... Thats great! Remote control is a struggle to use. But picture quality isn't what it should be for a 4K full high def TV, it doesn't have Netflix as stated before I purchased. Can't get the surround sound working. Going back to the old Plasma.... Much better TV and easy to use. Cheap TV for sale  Show details

Very poor. Extremely disappointed – Bought this tv as I had heard good things about Kogan (understanding it was an extremely cheap buy, but that Samsung panel had been incorporated). I was bitterly disappointed. Not user friendly in any way. Clarity is extremely poor. Would happily use as a paperweight. Can't see any other use for it though.  Show details

What have I bought?? – Just got delivered yesterday. Already I can see a bad purchase. Remote response is shocking. It continually freezes with no response. Think I need some guidance on it but that doesnt take away from these basic problems. Also it continually goes to the update screen. Cant get some of the apps working. And now I see that according to the list above… Read more

the model that i just purchased is discontinued. How can a brand new tv that I had to order in advance be discontinued. Obviously because it doesnt bloody work properly. What a sham! Im going to work with it for a few days and then I plan on taking this as far as I can. They are knowingly selling a product that is faulty as far as I can see.

Smart TV – I have found the TV poor. It is nothing I thought a smart TV would be. When TV is turned on it takes awhile to cone on. It goes straight to home screen. If the tv is on Digital tv when it is turned off makes no difference it moves to HMDI source. I am disappointed with the so called smart tv. My advice is to check out the smart tv before you buy it

mouse not working – I bought 55inch Smart TV Kogan couple month ago ,TV are working fine, but the mouse doesn't work I tried many time to replaced a battery but it still didn't work , I should read a product review before I bought this product . I am very disappointed . i hoped someone can help !!  Show details

SHOCKER – Took delivery yesterday. I was keenly awaiting delivery of this 4K Smart TV but my 2yo Samsung HD1080p TV kills it for picture quality. Right speaker distorting Screen has bad light leakage around edges Smart TV but cant use STAN, iVIEW etc only Netflix Very disapointed, wish I hadn't bought it.  Show details

Rubbish. Absolutely useless – My internet connection is perfect but your crappy os cant stream anything. Kogan, you suck so hard. Work out how to fix it... dont even care bout the money. I just want you to know you suck. So i need to write more words per the rules, ive had this tv for ages,its directly connected via ethernet on nbn and cant even stream netflix.the epitomy of crap. D Seriously be ashamed kogan.  Show details

Nightmare television!! – Supposed to be 4k +led but picture quality was terrible.Its a Smart tv but it lag's alot with responce time.Plastic is not molded properly to the main frame & the sound is really really terrible,sort of a tinny sound.Im sorry but I don't have anything positive to say about this product & will be forced to buy a Soniq,I owned one for 5 years once untile it gave up the ghost.  Show details