Kogan Agora Smart 4K LED KALED65KU8000SZC (65")
Verified3 reviews
65 inch Kogan TV stopped loading and stuck on Logo – "Kogan" a low quality TV brand from a company with poor customer services. We did a software upgrade on our TV by a most recent firmware downloaded from Kogan website (tv model is KALED65KU8000SZC, purchased 2018), but TV suddenly stopped working after upgrade. Now when we turn it on, the Kogan logo pops up and it fails to load, and then turns… Read more
off after about 40 sec. I have tried to do a hard reset and also give it another go with firmware upgrade but no differences. I raised this issue with Kogan Customer Care through app. A few days later, a person from Kogan who wasn't a techincian called me and disappointed me to do further investigation for free. He even rejected to assist me on the phone by their technician.
Long story short, they won't do anything for free as warranty is expired and it doesn't matter if this issue has happened after a simple software upgrade (they offered me to investigate it if I pay for 4 hours servicing fees plus spare part cost).
What I expected from Kogan was a call by their technician to assist me on the phone finding out why this has happened and which part is faulty. I can then decide to repair it or replace it with a new TV. Think twice if you are deciding to purchase a TV from poor quality brands like Kogan. You get what you pay for.
Is it really 4K? – I don't mind the tv, it seems good value for money but I recently got the foxtel IQ4 box and whenever I go to the 4K channel it says my tv does not support 4K. Does it really have the resolution to run 4K programmes or was this just a marketing ploy? Show details
TV good - but poor remote, poor manual, no FAV button and poor customer service – Very disappointed with Kogan’s very poor customer service. Just bought a new TV and VERY disappointed in some poor features, and lack of. So I sent an email giving details. The reply I got back – honestly sounded like a computer generated response as my queries were not addressed. 1. I stated I was having problem with the remote, and clearly… Read more
stated we had replaced the batteries, and still no better.
Their response? – change the batteries
2. I explained that the instructions show how to ‘save a favourite’ channel, for use with the FAV button. BUT there is no FAV button!
Their response? – got paragraphs on how to use the PVR recording function
3. So went back to them stating how disappointed I was with their reply.
Their response? – showed me how to save a ‘favourite channel’ – then told to press the FAV button
Over all, TV might be good, but to operate it is far from easy.
1. To use the remote, you have to press VERY firmly on the buttons, and numerous times. A child cannot use the remote.
2. Not having the FAV button is a real pain. The instruction book is VERY poor. Only 20 pages, shows very little. My previous TV had a manual of 149 pages, with very detailed diagrams and instructions. Learning how to use the TV is by trial and error.
3. You cannot leave reviews for products on Kogan goods that are purchased. When I queried this with Kogan, I was told they get their reviews come from a 3rd party.
Could only recommend this TV if it had better remote, a FAV button, and a more detailed manual.
Hi, Thank you for taking the time to let us know about your… Read more (+2 replies)
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hi Bill, Thank you for taking the time to let us know about… Read more (+1 reply)