Kogan 9kg Vented Dryer
Verified1 review
- +1
Started falling apart nearly from the start, seals going, making grinding and banging noises, unplugged as it feels unsafe to use requesting refund and getting the run around again by Kogans
Follow-up · Just a follow up as requested: After doing all the troubleshooting steps, a dryer that was grinding and kicking out the power, a laundry covered in fine dust and condensation from the seals, many weeks of back and forth with customer service they finally sent a service person who immediately deemed the dryer buggered, removed the dryer and told me he would submit his report that night (which he did) for an immediate refund. It took another couple of weeks and me finally being forced to say I would be contacting Fair Trading, maybe the timing was just coincidence, but I was finally notified I would be receiving a full refund and 3 days later it was processed. Kogans really needs to lift their game
They came and assessed the dryer, deemed it was buggered, took it away and now Kogans is telling me it will be another 10 days to reassess and either repair or refund which is terrible. So now I have nothing, dryer’s been taken after being assessed by their technician and I have no refund. For years I’ve been a loyal customer but I think that’s all about to change, they’re quite happy to take my money but if there’s a problem it’s a problem to resolve and I’m over it
Hi Bon, we're sorry to hear about this. To better assist you and as requested, could you please private message us your email address and the order reference? This would help us locate the details of the dryer and forward you to our relevant team.
Finally after much being screwed around I have been given a refund. I don’t understand why Kogan bothers with the offer to assist and private message as the response back is always the same, basically we can’t do anything you’ll just have to continue to follow our process. If their process was efficient and fair we wouldn’t be posting on Product Review
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hi Bon, we'd be more than happy to help. Can you please private message us your email address and order number so that we can further assist you?