Beautiful outdoor transformations
The day Jason came for quoting the work, I had trust on him that he would do a great job as he had a whole picture laying out immediately after I expressed the changes I wanted.
He then responded quickly with a fair quote , flexible and adaptable working time.
Above all, Jason and his team did beautiful work to my yards !
the work has been done for three months , the pavement, turfs, plants, everything is as good as it was. I would definitely say that the test has passed.
Highly recommend Jason and his team for their beautiful landscaping work !
Pavers lasted 6 weeks before they started to move and sink, 3 times [Name Removed] came back to rectify sinking pavers and drains in the end said he hadn't an answer, we paid for an inspection to be told the base was totally wrong, hadn't been compacted and too much sand used, maximum should be 30mm in parts was over 75mm, gaps between pavers to large base was just washing away, says he is a tradie been in the game over 15yrs certainly hasn't been a paver, should have stuck to being a delivery driver.
We are now having to pay for a professional...
- Verified customer
Couldn't have had a better job done
Jason undertook the building of a Nature Play Garden at our Centre which included paving, installation of nature play equipment, sandpit, obstacle course, water play and much more. The work was of the highest quality and we don't believe it would have been as successful had Jason not been a key player. He is passionate and energetic about what he does and this is reflected in his work and his approach to the people he is working for. Not only was Jason creative, he was flexible, adaptable and patient, as at times we held the process up and this delayed his work.
- Verified customer
Disappointing work, basic errors, no support
We hired them in February 2019 to rip up some old pavers and lay new pavers in our back yard patio and next to our tessalated tiled verandah. Our house is in Adelaide.
They chipped some of our verandah tiles when ripping up the patio area, through lack of attention. They also left a lot of dirt and stone on the outside lawn and plant area, which they were supposed to clean up.
The paving job is uneven at best and I have already had to raise and re-lay a number of them because they moved underfoot. All pavers at one end of th...e patio, which were supposed to be mortered onto a stone base have lifted because only half of each paver had been mortered and the other half of each paver had been left sitting on the bedding sand. So as soon as we walked on them they depressed on the sand side and lifted on the mortered side. When I lifted them I found that there was no morter attached to any of them because they had been laid on a very hot day and not enough water had been used on the pavers and in the morter so everything was too dry and the morter had not adhered to the pavers- basic error. We contacted the company principal about this and he promised to return the next week and fix the problem.He did not turn up and has since refused to come back. So he does not guarantee or support his work. I have since relaid and correctly mortered all of those pavers myself. He has also refused to offer any compensation for the damaged verandah tiles mentioned above. So we had to offset that against his quoted price which led to heated exchanges. We believe that the work was below the standard expected of a professional landscaper and we would not recommend them, and would advise anyone thinking of using Kustom Landscapes to keep searching for alternatives.
Questions & Answers
Kevin, You have not contacted Kustom Landscapes to discuss any concerns or issues. Can you provide a receipt for the job to prove you have paid for the service ? You have not informed us of any building inspector, nor have you provided us with evidence of this inspection. If there was any issues with pavers moving or sinking then this should have been discussed with us. There are many reasons for pavers to move, this could be due to earth movement, reactive soil and poor or damage drainage and storm water in older homes.
Also You are making false statements and allegations which suggest Jason does not have 15 years experience and did not work as a landscaper. I quote “Jason should go back to being a delivery driver”. Slandering a company or someone’s reputation can lead to legal consequences. It’s unfortunate that you had an issue with ground movement.
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