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Absolute Headache. Would not recommend.
Requested a quote for a clean 2 days out from the day suitable, they confirmed and I paid. Customer service could not find a cleaner and subsequently I had to cancel the clean, refund was granted. 2 weeks later, I receive a text saying that they were still having trouble finding a cleaner for the "subscribed fortnightly clean". I check my bank account, funds have been processed. Unable to log into my online account nor able to connect with anyone over the phone, Communication was through text. It is evident Urban You is just a disorganised basic booking agent for cleaners and subsequently have cancelled my fortnightly cleans. Customer service was courteous, however it caused more headaches than it was worth. Would not recommend.
Don’t ever. Chooose this cleaning service
Service manager not even picking up phone . They blocked our number . They asked us to pay $ 320 In advance and cash .
We specifically requested them to clean door handles and kitchen appliances. Result is in these pictures.
When we enter the house found same as we inspected .
Never book this fraud cleaning service .
Don’t give any one cash as you have no proof left that you pay them .
They not gona reply you .
Cheated us . Thanks fraud cleaning service
Not even deserve half star don’t have that option to reward with no star. Not recommend.
Never go with this service they are fraud
My husband was getting quotes from websites n left his details and this company contacted.
We requested the cleaner company to clean specifically kitchen appliances and clean windows door rails. Not even dusted . We came next day found the property same way as it was . Manager of urban you said they belongs Jim group .
They ask us pay $ 320 In advance and cash in hand. My husband given and result is disappointed and stressing. They not even picking up phone . Cleaner who did cleaning they don’t want to commit they was rude when they finally picked phone when we said that we gona report . Soo don’t go wid this cleaning service and don’t pay in advance or cash . As you left with no proof in ur hand .
- Verified customer
Would not recommended for NDIS clean! Do not use if on NDIS!
I booked UrbanYou for an NDIS clean and unfortunately they just took advantage of the situation! Initially they turned up an hour early and proceed to till me they work off NSW time when we are not even close to the boarder.... The clean was suppose to last for 2.5h however they finished within 1h10 max.
Unfortunately this is an issue that happens a lot with people taking advantage of this disadvantage as it is often the case they will not speak up! It is extremely poor effort and I could not recommend these guys to anyone!
Above and beyond the call of duty
I had a whole bunch of dishes in the sink that I've been too busy to address it was a terrible mess and I asked the two girls that were cleaning to leave it for me to do since I was told over the phone that dishes aren't included. When I came home I was so surprised to find the sink empty and everything put away I dropped to the floor in joy since I've been so busy with work. Thanks girls hopefully you enjoyed the candy I left out! ☺️
- Verified customer
Cleaning was Exceptional
Had a wonderful cleaning team come out to my property. Cleaning done was spot on and the cleaners finished early but asked what other tasks I could give them to do to ensure I received my full service. The house was left spotless and was exceptionally well done. Will definitely hire again!
Hi I have booked the cleaning appt for friday and noone came i send an email then after 2hrs someone called me and told that cleaner is went to hospital on emergency and told that they are rescheduling for saturday , same issue repeated and they want to reschedule for sunday i told them to cancel and lost all the trust on the company. There is no honesty in their words and in work
Do not use this service
Horrible experience two out of three times we used them. They arrived late, let themselves in without knocking. Didn’t bring their own cleaning items as we requested. One cleaner left a dirtY chux cloth in my grandsons snack bag. Emptied the household rubbish into a bin full of water and didn’t bother to tie the bag so rubbish went everywhere. Missed rooms, missed floors. Cleaner outright lied about the areas that weren’t done!! Do not use this service!
- Verified customer
Not what they advertise
I almost never write a review so it has to be pretty bad. We booked through the online site. The portal doesn't allow you to share that you have dogs. So I emailed email@example.com that we have two small dogs (15kgs each) to make sure they knew. Their email back said their cleaner 'loves dogs' and it won't be problem. When the cleaner showed up he had no idea we had dogs and was terrified!! He wouldn't pet them or interact with them to make friends but said he was fine. Our female is very protective and if she doesn't trust someone s...he will nip at them. Which happened unfortunately. He made a good choice to go the doctors. What happened next was interesting. The company refused to acknowledge they sent someone who wasn't comfortable with dogs at all! They kept the cash from the cleaning saying they were going to pay the cleaner, which we agree with, but now the cleaner is texting us asking for money! This place is not honest.
Poor service unfortunately
I would not recommend this service. I recently had to cancel with short notice due to unforeseen circumstances. I was charged the full fee even when no one attended my house. I find this is incredibly bad customer service and I won’t be using this service again
very bad in both custmer and cleaning service, i got charged $105 even after cancelling booking before the booking date by 4 days. the only answer i got is that "we sent a text that all booking are cancelled after the next scheduled booking" . i asked to cancel all booking 5 days a head, full stop. why would you cancel it after the next one which is 5 days ahead and i did not ask for.
Do not recommend . damaged property in embarrassing way and then denied.. BE WARNED
Do not recommend. Damaged property in an embarrassing way and then denied.- BE WARNED.. DO NOT RECOMMEND.
Sold our property and pre settlement arranged this company to clean prior to settlement.
On settlement day it was noted there was significant damage to the oven. - glass smashed ( and cleaned away!!) handle off and door wont close - damage to hinges...
after speaking with several people to what on earth they could have done to do this sort of damage was determined that some oven doors come off the hinges to clean. Assume this is what thi...
Not detail oriented
Did not clean glass well at all
Hair and dust left in piles in bathroom
Ignored request to clean surfaces such as skirting boards and overhead fans
Not worth what I paid them
I booked them to clean as I was working long hours and hadn't had time to clean
They then wanted me to take photos of problem areas and email them through - no time for that. I will just try a different cleaner.
Great service - used twice now and really happy
Super easy to arrange and make changes via the ap. Urbanyou have been responsive and easy to deal with. Quality of the cleans have been great and love that I have a regular cleaner appointed. She's been great.
The reviewer stated that an incentive was offered for this review
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