??!
1 photo
UrbanYou
4.5 from 582 reviews · View Statistics

Reviews

Previous
Next

Reviewer Photos & Videos

  • More
LLidda

LLiddaPerth, WA

  • 2 reviews

Didn’t turn up two bookings in a row.

published

Booking was for 8-9am and they rang at 1130 to say they had gone to the wrong address. Second time they didn’t show up at all. Unreliable, terrible customer service. Won’t use again.

Incentivised ReviewNo

worst experience ever

published

Items broken, time changed constantly. Assembly not finished. A hole was put in my wall.
Would never use this service again. The communication was horrific and the issue was never resolved.

Incentivised ReviewNo
1 comment
UrbanYou
Urban Y.UrbanYou
nthshrbuild

nthshrbuildSydney, NSW

  • 2 reviews

Absolute Headache. Would not recommend.

published

Requested a quote for a clean 2 days out from the day suitable, they confirmed and I paid. Customer service could not find a cleaner and subsequently I had to cancel the clean, refund was granted. 2 weeks later, I receive a text saying that they were still having trouble finding a cleaner for the "subscribed fortnightly clean". I check my bank account, funds have been processed. Unable to log into my online account nor able to connect with anyone over the phone, Communication was through text. It is evident Urban You is just a disorganised basic booking agent for cleaners and subsequently have cancelled my fortnightly cleans. Customer service was courteous, however it caused more headaches than it was worth. Would not recommend.

Incentivised ReviewNo
House Cleaning Services

Find out how UrbanYou compares to other House Cleaning Services

Know better, choose better.

Compare all
Rajbir singh

Rajbir singhGreater Melbourne (Outer), VIC

Don’t ever. Chooose this cleaning service

published

Service manager not even picking up phone . They blocked our number . They asked us to pay $ 320 In advance and cash .
We specifically requested them to clean door handles and kitchen appliances. Result is in these pictures.
When we enter the house found same as we inspected .
Never book this fraud cleaning service .
Don’t give any one cash as you have no proof left that you pay them .
They not gona reply you .
Cheated us . Thanks fraud cleaning service
Not even deserve half star don’t have that option to reward with no star. Not recommend.

  • +5
Incentivised ReviewNo

Never go with this service they are fraud

published

My husband was getting quotes from websites n left his details and this company contacted.
We requested the cleaner company to clean specifically kitchen appliances and clean windows door rails. Not even dusted . We came next day found the property same way as it was . Manager of urban you said they belongs Jim group .
They ask us pay $ 320 In advance and cash in hand. My husband given and result is disappointed and stressing. They not even picking up phone . Cleaner who did cleaning they don’t want to commit they was rude when they finally picked phone when we said that we gona report . Soo don’t go wid this cleaning service and don’t pay in advance or cash . As you left with no proof in ur hand .

  • +7
Incentivised ReviewNo
Dene M.

Dene M.Greater Melbourne (Metropolitan), VIC

  • 3 reviews
  • Verified customer

Above & Beyond - Perfect Clean

published

The clean was immaculate - never seen an end of lease done so well.

They did my windows & a bunch of other things not even on my list of requests - superb initiative

Incentivised ReviewNo
1 comment
UrbanYou
Urban Y.UrbanYou
  • Verified customer

Would not recommended for NDIS clean! Do not use if on NDIS!

published

I booked UrbanYou for an NDIS clean and unfortunately they just took advantage of the situation! Initially they turned up an hour early and proceed to till me they work off NSW time when we are not even close to the boarder.... The clean was suppose to last for 2.5h however they finished within 1h10 max.

Unfortunately this is an issue that happens a lot with people taking advantage of this disadvantage as it is often the case they will not speak up! It is extremely poor effort and I could not recommend these guys to anyone!

Incentivised ReviewNo
stefan d.

stefan d.Perth, WA

Above and beyond the call of duty

published

I had a whole bunch of dishes in the sink that I've been too busy to address it was a terrible mess and I asked the two girls that were cleaning to leave it for me to do since I was told over the phone that dishes aren't included. When I came home I was so surprised to find the sink empty and everything put away I dropped to the floor in joy since I've been so busy with work. Thanks girls hopefully you enjoyed the candy I left out! ☺️

Incentivised ReviewNo
Sarah D.

Sarah D.Sydney, NSW

  • Verified customer

Cleaning was Exceptional

published

Had a wonderful cleaning team come out to my property. Cleaning done was spot on and the cleaners finished early but asked what other tasks I could give them to do to ensure I received my full service. The house was left spotless and was exceptionally well done. Will definitely hire again!

Incentivised ReviewNo
House Cleaning Services

Find out how UrbanYou compares to other House Cleaning Services

Know better, choose better.

Compare all
Prash

Prash

  • 2 reviews

Not attended

published

Hi I have booked the cleaning appt for friday and noone came i send an email then after 2hrs someone called me and told that cleaner is went to hospital on emergency and told that they are rescheduling for saturday , same issue repeated and they want to reschedule for sunday i told them to cancel and lost all the trust on the company. There is no honesty in their words and in work

Incentivised ReviewNo
Kelleey B.

Kelleey B.Sydney, NSW

Do not use this service

published

Horrible experience two out of three times we used them. They arrived late, let themselves in without knocking. Didn’t bring their own cleaning items as we requested. One cleaner left a dirtY chux cloth in my grandsons snack bag. Emptied the household rubbish into a bin full of water and didn’t bother to tie the bag so rubbish went everywhere. Missed rooms, missed floors. Cleaner outright lied about the areas that weren’t done!! Do not use this service!

Incentivised ReviewNo
  • Verified customer

Not what they advertise

published
Incentivised ReviewNo
Angela Hills

Angela HillsSydney, NSW

Poor service unfortunately

published

I would not recommend this service. I recently had to cancel with short notice due to unforeseen circumstances. I was charged the full fee even when no one attended my house. I find this is incredibly bad customer service and I won’t be using this service again

Incentivised ReviewNo
Moe

MoeGreater Melbourne (Metropolitan), VIC

ripping off

published

very bad in both custmer and cleaning service, i got charged $105 even after cancelling booking before the booking date by 4 days. the only answer i got is that "we sent a text that all booking are cancelled after the next scheduled booking" . i asked to cancel all booking 5 days a head, full stop. why would you cancel it after the next one which is 5 days ahead and i did not ask for.

Incentivised ReviewNo
Caz

CazSydney, NSW

  • 3 reviews

Carpet cleaning great

published

The booking process was seamless and the person turned up on time. Carpets were cleaned and look fabulous. The only comment I would make is the carpets did take a while to be fully dry so leave plenty of time before you need to put things back.

Incentivised ReviewNo
House Cleaning Services

Find out how UrbanYou compares to other House Cleaning Services

Know better, choose better.

Compare all
Felicity

FelicityGreater Melbourne (Inner), VIC

  • 6 reviews
  • 5 likes

Do not recommend . damaged property in embarrassing way and then denied.. BE WARNED

published
Incentivised ReviewNo
Karl

KarlSydney, NSW

UrbanYou cleaners were perfect!

published

Everything was cleaned better than expected! Attention to detail was given to all areas of our home. There were no areas that were skipped over and we are booking again.

Incentivised ReviewNo
Sylvia C.

Sylvia C.Sydney, NSW

Great Cleaners

published

2nd time booking. Really happy with the service, the cleaners were very throughout with the apartment. Will 100% be using again! The customer service was great too! Thank you so much!!

The reviewer stated that an incentive was offered for this review

Me1

Me1Sydney, NSW

  • 3 reviews
  • 2 likes

Not great

published

Not detail oriented
Did not clean glass well at all
Hair and dust left in piles in bathroom
Ignored request to clean surfaces such as skirting boards and overhead fans
Not worth what I paid them
I booked them to clean as I was working long hours and hadn't had time to clean
They then wanted me to take photos of problem areas and email them through - no time for that. I will just try a different cleaner.

Incentivised ReviewNo

Great service - used twice now and really happy

published

Super easy to arrange and make changes via the ap. Urbanyou have been responsive and easy to deal with. Quality of the cleans have been great and love that I have a regular cleaner appointed. She's been great.

The reviewer stated that an incentive was offered for this review

Page 1 of 30

Questions & Answers

Sorry, there are no questions yet.

Get an answer from our members and UrbanYou representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.