Kuvings

Never buy a product from kuvings; their warranty is a scam. I bought a juicer that stopped working after a year. When I reached out for warranty support, they told me I had to purchase accessories, which apparently aren't covered. The following year, the same problem occurred, and again they insisted I buy $200 worth of accessories. It is… Read more

ridiculous to have to pay $200 every year just to keep their product running.

Order No. #677776 and #708874

I have been dealing with this company for over 4 years and am very impressed with their service and the products I have used.

I’ve had the kuvings Auto10 cold press and I couldn’t get be more pleased with the quality of the product. I definitely recommend the product to anyone looking for a good quality machine. AAA+++

Terrible company, they have lost my juicer and I am the one who has to pay for it. Very rude family owned business tha doens care for its customer. They have refunded others with less issues than mine and they are completely ignoring me now or taking any responsibly to find my juicer.

Quality products, excellent value and outstanding customer service – I ordered a range of silicone zip-lock bags and collapsible containers. The products arrived quickly and exceeded my expectations for the price I paid. When I identified a faulty item, Kuvings responded to my email immediately and dispatched a replacement which arrived in less than a week. They were very responsive by phone and email, when I… Read more

contacted them about the defect, and also when I contacted them with a product query before placing the order.

Kuvings Auto10 – I wouldn't recommend Kuvings Australia nor the Auto10 juicer. The specifications on the website are misleading and customer service is not there to help. I wish I trusted the bad reviews before purchasing. About Auto 10, the operation time is less than 30 minutes, on the website it is advertised that you can run it for an hour. I was told… Read more

their engineer inspected it and you can use it for an hour. The dimensions are different to the ones on the website. The box that the juicer comes in doesn't state what you are receiving, same as the manuals.

The celery gets stuck, pineapple and ginger too. Lemon and other citrus pulp is very moist. It juices apples and pears really nicely. But so does any other juicer that is half the price.

It is not easy to clean, there are a lot of parts and it can be difficult to put together.

When you start juicing together with the pulp comes out juice for a bit and then it stops. Overall, don't waste your money on this juicer.

Excellent Service – Bought a Kuvings Auto10 off ebay, only a few months old. Had issues with the pulp clogging. Roula from Kuvings sent a replacement bottom half, no questions asked. Operation since then has been flawless.

Good Service – I bought a Kuvings commercial juicer last year at the time of the Black Friday specials. I sent a message to see how long the sale would be and for a response straight away from a rep. So what really brought the sale over the line was their rep. The shipping time too was really quick, just a couple of days. This is my second cold press juicer, I… Read more

do like to use this one as no prep required for apples (juices whole). I still use my other juicer, yet this one is so much easier to set up and fast.

Poor service and delivery – On Sunday 14 February I ordered a Kuvings B8000 Domestic Cold Press Juicer online and received the usual automated reply. My credit card was charged the same day. I have yet to receive the juicer or a tracking number. On Wednesday 24 Feb, I emailed Kuvings to let them know I have not received it or a tracking number. I pasted the website extract… Read more

in the email as follows:

"Delivery Policy FREE Shipping on ALL Juicer and Blender orders within Australia FREE Shipping on ALL Spare Parts orders over $50.00. Orders are shipped the same day they are ordered Delivered within 2 to 7 days Tracking details available"

I have not received a reply. Nothing, not even an automated reply.

This evening, I tried to log in and see the status and got the following result:

"No order has been made yet."

So, it has been almost two weeks and nothing, not even a reply.

In the middle of the pandemic Amazon delivered from the US in 2 weeks.

On reflection, I should have travelled the 2 kilometres to Harvey Norman or the Good Guys and purchased a Breville or similar. I would have had a juicer two weeks ago.

Ordering process difficult but juicer is pretty good – After considerable research I decided to buy an EVO820 Evolution juicer as , despite its very high price , the online reviews say the juice quality is high. I attempted to order one on the Kuvings website but when I went to the cart to complete my order but the webpage kept on freezing as when I tried to enter the voucher code I got the dreaded… Read more

whirring symbol. I then tried to use Chrome web browser instead of Safari and go the same issue and errors. I then tried to telephone the Kuvings Customer Service number +61 (02) 9798 0586 for assistance but nobody answered. Eventually somebody did ring me back and I placed my order.

Juicer - Previously I had a Breville centrifgual juicer which was very fast and made a pretty good juice. I decided to upgrade to the Kuvings due to the higher extraction rate and better quality of juice.

The EVO820's juice quality is excellent - smooth consistency with only a little pulp / fibre. Far superior to the centrifugal juicer although surprisingly, still quite a lot of foam. Disappointing that Kuvings don't provide a lid for their juice jug like I had with my Breville juicer as this prevents foam build up.

Other drawbacks are the extra time it takes . You must feed the celery VERY slowly and cut it up into small pieces otherwise the juicer seizes up and the pulp outlet becomes blocked. Also the machine body tends to move as if it is about to come apart. However, Kuvings tell me this is "normal" like a car's suspension operating.

Overall the Kuvings juicer quality is high and worth the ordering hassle, extra preparation and cleaning time. I'm not sure the EVO820 is worth the extra money though at $899 I would suggest going for the cheaper E8000 model as online reviews show the quality of juice is about the same.