GENERAL

We continue to enjoy our Fujitsu product which continues to work very well. The young man who serviced it did an excellent job. He changed the filter and now we have a new filter. He came as scheduled and we look forward to his next service in 2027. All's good. Show details ·  1

We lodged a warranty support request because our unit was not cool anymore and Fujitsu responded immediately. They then sent a technician out prompty and he was highly experienced and competent. We felt valued and well looked after. Fujitsu has won our loyalty. I don't think we will buy another air con brand after this experience. Show reply

We have only had our system installed for a week but so far it seems great. It was installed by Rowdycool Air and the service was excellent. Would highly recommend them. Show details ·  2

The technician came exactly on time. His name was Deepak. He checked the control panel, he checked the unit outside. He worked for nearly two hours and replaced the control panel and my air conditioner immediately worked. It has never reached 23… Read more ·  4

since I bought the house but within 30 minutes it was 23 and I was thrilled. Deepak was polite, kind and efficient. I can strongly recommend him and Fujitsu for excellent work and 5 star service.

Anthony was very helpful and did a comprehensive, professional job. I particularly liked his natural courtesy in thanking the building manager for his assistance. Many wouldn't have. Show 2 replies

The service technician arrived on time and provided phone call before arriving at our rental property....he was professional and polite at all times and attended to the diagnosis of our 10 year old fujitsu unit and examined the unit to find a lack… Read more ·  4

of refrigerant gas caused by a leak within the indoor unit...he proceeded to offer solutions to repair our unit and we discussed the options and likely cost to repair unit. The repair would have been less cost than replacement bearing in mind the unit had provided trouble free service for 10 years, we decided to replace the unit. The Technician provided pricing for a fujitsu unit from the good guys.... We confirmed the price of unit with good guys who had offered a black Friday cash back a few weeks.prior...the good guys were not prepared to lower the list price as the offer had expired We used our shop rite membership to secure a discount from another good guys store with delivery...we have arranged for the new unit to be fitted this week. The service provided from your technician was exemplary Our only negative is the messages recieved from fujitsu regarding the technicians visit... Owing to high demand...only warranty work was being accepted...3 messages were recieved after the call out had been accepted...we rang to confirm our call out. The call out was attended to as we arranged but the messages recieved created confusion. I would like to think that seeing how we choose to buy the premium product fujitsu units for our rental properties owing to reliability and presumably after sales service we expect that a faulty unit out of warranty is as important to your customers as a unit that needs repair or replacement...we will replace with a new fujitsu unit...because fujitsu came out !!

From my ducted a/c system developing a recurring fault code to then registering my details and issues via the website contact form is a process that initially provides a ticket number so you are in the queue but are in the dark as to your progress in the queue. Now you will be contacted after some prompting to get some feedback on the state of… Read more

play. Initially it was approx. 2 weeks before a tech could attend and this actually moved out by another few days. Now from past experience of having the same fault several years before I asked could the tech bring the same parts that had previously been replaced, I was placated with the thought that this was a done deal. The tech had no parts and subsequently had to order these from another location, once they arrived in Perth then a booking is made for the tech to attend to do the repairs. This process extends the time from parts ordering / parts arrival / tech booking to just over three weeks. The time on site for two tech's was approx. 1-1/2 hours so the actual work to be done is such a small percentage compared to the Fujitsu procedure that has to be followed. From the tech side they were all great to deal with and very professional, unfortunately Fujitsu's policies and procedures are a stumbling block to the customer. Also it is very difficult to actually talk directly to a Fujitsu staff member and the majority of correspondence is signed off as a department or position there are no names used. Additionally extracting information can be a difficult task for the non-technical person. Now the tech's are knowledgeable about installation work and quality of the same but will not make any comment on this as it is not a Fujitsu area of work and as such it is obviously a company policy that they do not make comments. I understand this but I see things that are obviously not to a satisfactory standard visually and also issues with the equipment not performing to the stated outputs. Now the installer is a Fujitsu certified tradesman qualified to install their equipment as defined in the Fujitsu documentation so that Fujitsu are happy and the customer should also be satisfied with their purchase of a Fujitsu product and an installation which has been completed to ensure the equipment will perform as described. Now in my case this was not done and the system still does not perform correctly 4-1/2 years on. This is where I feel the techs could at least make their observations known to Fujitsu Management so that the installer can be held accountable for their work on behalf of Fujitsu. I had an initial return to site by the installer on the day after the system was commissioned to discuss my concerns, after this there was another 1 hour visit and from that point on after payment was made phone calls and emails were not answered. I see this as bad for business for Fujitsu from both a product not being fit for purpose, warranty repairs with time and associated costs to Fujitsu. A customer who has had two 5 and 6 weeks periods during heatwave conditions where their air conditioning was not working. This has been a very difficult time and quite draining when I would be confident in stating that if the installer had performed his work to a satisfactory standard to meet the manufacturers requirements as well as industry standards we would not have had the issues we have had. 1. Fujitsu procedures seem cumbersome and onerous to the Customer, from Ticketing to Bookings followed by parts ordering then another Booking is required. 2. Fujitsu process of not having staff being identifiable by name to the Customer is not a welcoming feature of theirs. Also the majority of contact methods are by filling inquiry / contact forms out rather than having a verbal contact with a Fujitsu employee. 3. Fujitsu policies in place that do not allow on site Tech's to make written or verbal comments to the Customer relating to any item or issue if it is not the Indoor Unit it's self, such as ducting layout, sizes, installation quality etc. The Outdoor unit is the same, if it's not the actual unit then items such as refrigerant line installation, cable installation, ducting covers for external lines and cables are not commented on. 4. System Performance evaluation to confirm systems output meets design and marketing specifications from a build quality and from an installation meeting the necessary standards.

Ticket number 2681956.

AMAZING CUSTOMER SERVICE EXPERIENCE – After having my new Fujitsu ducted air conditioner installed on the 19/12/24, I went to turn it on for the first time on the 21/12/24 and it wouldn’t turn on which was just brilliant!! I called the company that installed my air conditioner and they came over that night and told me the power boards in the unit were not working so they would get in… Read more ·  1

touch with Fujitsu on Monday morning to see if they could come and replace them. They sent an email to Fujitsu on Monday morning detailing what was wrong with the unit and I also rang the Service Centre and spoke to a fabulous young lady called Jess and explained that my 85 year old mother had flown in on the 22/12/24 and was not coping with the heat. As it was two days before Christmas, Jess was extremely apologetic and told me that she wouldn’t be able to get a technician to my house until the 03/01/25 but would let me know if they had any cancellations. I received a phone call from Jess approximately half an hour later saying they did in fact have a cancellation and she was sending Brett to my house from the Sunshine Coast!! Well I was over the moon to say the least!! Brett the fabulous technician turned up and replaced the 3 x power boards and the air conditioner has been working perfectly ever since!! I called Jess back after Brett left to thank her for all of her assistance but was unable to talk to her and asked Nicole to pass on my message to Jess. I can’t thank Jess and Brett enough for their understanding of the situation and for doing everything they possibly could to have the problem rectified in the quickest possible time. I hope the air conditioner turns out to be as fabulous as Jess and Brett. Thank you so much again and I hope you had a wonderful Christmas!! Thank you, Michelle Smith.

Matt was very professional and experienced. He methodically investigated the Fujitsu heating/cooling unit issue, identifying the underlying problem and expediting the replacement part within 2 days, resolving the issue. Great service. My bad for not having gone thru Fujitsu in the first instance and wasting time and money with another service… Read more ·  1

company, who misdiagnosed the problem and replaced 2 boards without success (and the wrong boards), and then recommended replacing the compressor!! Yeah right.

Very happy with the after sales service and warranty call out, generally get a response on the same day as the enquiry and they get technicians out asap! Fujitsu should run classes for all the other air-conditioning brands to show them how customer service should be done. Show details ·  1

The office staff and service technician that attended our A/C complaint was really knowledgeable and helpful. He upgraded our system's software and explained the operation of it perfectly. Highly recommend using General Assist. Show reply

This website does NOT confirm registration from New Zealand unless you input State "NSW". I don't want New Zealand to be in the state of NSW, but apparently this will fool the website and confirm your registration.

The technician did not see the leakage problem happening. Not convinced that the technician knew what the problem is, but he was suggesting a new condenser coil at an extra cost of $500-600. After having already paid $220 I am not willing to gamble another $600. That unit is the one least used in the house and is no longer useful after nine years. Will replace the unit with another brand.

#627762WA Technician came out to my apartment complex. Said there was most likely a leak in the pipes that run to my apartment which is effecting the dual split system and advised that Fujitsu wouldn’t touch it. Wouldn’t supply info on anyone that could. Very very average service.

I had a fault with my aircon and the technician was able to come out within two days to have a look and rectify the problem within a few minutes. Very happy with the service from Fujitsu and delighted my aircon was still within the warranty period! Show reply

The receptionist who took my call was extremely friendly and helpful. She made an early appointment which was attended to promptly. All was explained to me clearly and I am very happy with your service. Show details ·  1

Jessica and Reece from the service department (in Brisbane) are a credit to Fujitsu. I had a Fujitsu AC which was JUST on/out of the warranty period. I have several Fujitsu systems at various properties and am so glad that they honoured their warranty and replaced the indoor AC unit which was malfunctioning. It makes me feel very confident… Read more ·  1

continuing to install new Fujitsu AC systems and recommend them to family and friends.

It's honestly a breath of fresh air dealing with a business that stands by their products and treats customers with respect, all from an Australian call centre! Thanks again, and please keep up the good work.

I had a great experience with Fujitsu’s maintenance service. The team was professional, efficient, and clearly knowledgeable about the system. What stood out most was their commitment to customer care—they not only completed the maintenance thoroughly but also provided a free inspection afterward, which gave me extra peace of mind. They took the… Read more ·  1

time to identify and resolve the issues with my air conditioning system, explaining everything clearly along the way. Thanks to their support, the system is now running smoothly and much more efficiently. I really appreciate their attention to detail and willingness to go the extra mile. Highly recommended.

The gentleman was most helpful and knew his job. The fault was fixed quickly. We would recommend the Company to all and sundry. Thank you so much. John and Anne Lenane Show details ·  1

From our initial contact with Jess through to Andrew the installer we have been kept advised and very happy with their response and repairs. We spoke with other repairers who told us we couldnt get the part which wasnt the case. Dealing with Fujitsu direct saved us several thousands as others said just install new systems (which were not needed). Show details ·  1

Best service ever! Really do mean it. Really easy to deal with, super quick with both response and fixing and really honest. Can’t thank you all enough for the repair Show reply

Fujitsu Assist job #WA629737 was done quick and efficiently. Also the most affordable for fixing our AC unit, thought we had to replace the entire unit. Thanks team, should of contacted uou guys sooner. Pretorius family Show details ·  1

Michael and colleague conducted check on outside unit finding it to be operating in accordance with specifications, saw no reason to check internal unit. They were pleasant and efficient. System appears to be working properly. Show reply