LDV

Poor Ethics and Lack of Communication - WARNING! I signed a contract with LDV Nunawading for a van at an agreed price. A few days before pickup, they told me they made a pricing mistake and refused to release the vehicle unless I paid an extra $1,500 despite the signed contract. It felt like the van was held hostage. They wanted me to cancel contract because they couldn't get out of it but wouldn't release the van unless I paid for it.

Under pressure, I paid the extra amount, and the funds were transferred over a week ago, yet no one can now give me a straight answer on delivery or timing. I've called multiple times and still have no clear update. The communication and customer service have been incredibly poor since the payment was made.

Would strongly recommend others proceed with caution and make sure everything is in writing and even then, don’t assume they’ll stick to it.

Will be taking it to consumer affairs and vcat after possession of the van.

LDV dealers the biggest mafia With different branches and 1 boss and the underling don’t know their boss name lol – LDV, dealers it's like a big mafia the finance company they shouldn call it Lon shark. When you buy vehicle from LDV five dock make sure you get an independent mechanic to go over it even if it’s brand-new they sell your car. You have a problem with it they will ignore and when you go back a couple of months later you’ll end up getting ripped off. I paid $45k for my car when I went back they offered me 30K even though I paid of my loan 5000 with all of that the finance $141 750 LDV five dock deale a bunch of thugs. Don’t trust them . when I asked to speak to the head of LDV Australia I couldn’t even tell me his name and make you think you’re really dealing with mafia but they don’t call themselves that they call himself businessman.