Leo's Fine Food & Wine

If you want to find the Deli with the longest vwaiting time to get served - get along to Leo's in Hartwell. You will age while you wait. Show details

staff wearing hate symbol – please tell your staff to not wear gigantic satinast bafimet pendants, cough cough lady with the blue hair. don't know how people think that's ok...

Mussels – always been happy with Leo's but Mornington peninsula mussels cooked today were poor quality.

pretty much best supermarket – pretty much the best supermarket around. yes it's 10% more money, but it's 100% more pleasant and you can get beautiful tuna in a jar that is super yum from italy

Treatment of Staff – This is not a beef about the Supermarket, but rather about one of it's staff members from the Hartwell branch. I think it's a great Supermarket but I was in there last week and waiting at the checkout. I was first in line, the place wasn't busy and I was not personally in a hurry. Suddenly I saw what I assumed to be a Manager - a lady in her… Read more

sixties with black curly hair clapping harshly at one of staff to occupy their checkout. The Manager prompted me to the Cash Till with a smile. When I got there, the Checkout Lady looked shocked and embarrassed. I asked her if it was the Manager who had clapped so sharply at her? She replied yes, that she been away briefly from her till when she should have been standing at her station. She apologised, but there was no need for her to do that, I told her. Now I have no problem with the Checkout Staff being away a few seconds from the till. They are human beings, not automatons. But I am appalled at the behaviour of the Manager towards her staff, disrespectfully herding her into line by clapping out loud. This Cashier is not a Child - this is not a school, and she needs to be treated respectfully. The Manager, on the other hand is old-fashioned. A Woman of her age ought to be ashamed of herself that she couldn't behave better and maybe some counselling on Leo's part would be appropriate, bringing her into line and up to date and not the same for the Cashier. I would dearly love to hear back from Leo's on this and what action they may take, but I had difficulty finding a customer feedback section on their website. I hope they read this.

Selling food for much higher price than advertised – I buy here at least once / week, as I don’t support big supermarket chains. Customer service here (at Kew) is appalling, however! Today I bought here 18 month old Gryere cheese, which had a sign in front of it as $54/kg. I even had a chat with the cheese lady, who explained to me the occurrence of white spots as protein breakdown and random,… Read more

before cutting a large piece for me.

After I paid a rather high amount, I queried the price at the register and found out the cheese lady processed the price as $77/kg - 50% higher than marked. The cheese lady was called and explained that $77/kg was correct, because this was a different 18 month old Gryere cheese of better quality. They refused to process the price as advertised. I spoke to manager [name removed], who explained that they just didn’t get around to put the correct price sign in front of the cheese and therefore they couldn’t process it as advertised. Also they couldn’t afford loosing money.

At least they took the “better quality gryere” back, but when I was about to leave the shop, the manager stood at the exit with another cheese lady, who stated she overheard the other cheese lady stating the price to me before I bought (not true and even the original cheese lady never claimed this).

What a bunch of incompetence there, especially from the manager.

As stated before, I don’t support large supermarket chains, but Coles and Woolworths would never argue like that over false advertising and in fact give you a false marked item for that price or for free...

Staff no idea about rhe stores products – I love the variety especially the deli. Top quality meats as well. Very expensive but I blame the suburb it’s in which is Kew so they can charge more to rich customers. Deli staff had no idea if any salads were Gluten free. Lack of knowledge and training.

Unprofessional – Liquor store in Kew used to be great. When there last time, the staff is still very friendly, service impeccable but they don’t have a clue what they are selling! Beside so many wines were missing, very disappointed.

Leo's - Heidelberg – They juice oranges in proximity to the entrance, so you are welcomed by the scent of fresh citrus. Their soundtrack is lots of tango music and dramatic popera. I appreciate the effort they put into the ambience - it feels like an experience to shop there. And they have a huge range of quality products - almost anything you can think of! They… Read more

stock a great variety of high quality products, but also the affordable basics. Great meat, deli and produce.

I have moved out of the area but go a fair bit out of my way to still shop there whenever I can.

Leo's supermarket - Glen Iris – The variety in the store is fantastic. They appear to have various brands from all around Europe. There fruit and vegetables almost look plastic they are so clean! The meat is top quality. The staff look neat and well presented in uniform. Clean premises. Overall a top quality grocery shopping experience! Pretty much everything So many customer, sometimes it's hard to find a parking spot ;)