Reviewer Photos & Videos
- CordZero A9ULTIMATE
- Verified purchase
Regret this purchase, didn't last 12mths
Had it for 10 mths and not happy at all, should have returned it after a week, mop attachment struggles to make pads damp, kills batteries really quick, if you have kids that drop bits and pieces then forget it. Neither head (carpet or hardfloor) will suck up skittles or smarties for example, I have to push them around and then vac them up without a head attachment on. Now the motor has stopped working, lights come on but the motor doesn't. I am told that now I have to take it to a service centre (over an hr round trip) and then they take 8-12 days to assess it, then they order replacement parts, wait for them and then fix it.
So its not ideal to have pets and kids and no vac for a month.
Purchased in March 2020 for $950.00.
- CordZero A9MULTI2X
- Verified purchase
Excellent stickvac but battery failed after 15 months
I bought the LG A9 from the Good Guys just less than 2 years ago. I chose it rather than Dyson because it had 2 batteries so there would always be a spare when it ran out of juice.
Unfortunately, one battery failed after 15 months and has never worked since. The batteries are not cheap (approx $120) and to have one fail after it had been used a maximum of 15 times is disappointing.
The stickvac is well designed and works well on multiple surfaces. But my whole reason for choosing it was the 2 battery capability.
Update Feb 4 2021
After contacting LG through this website I was provided with two replacement batteries free of charge.
Thanks Alicia (LG) for your prompt attention to this.
Purchased in January 2019 for $679.00.
Suction is fairly poor.
The vacuum works alright with the power head but is fairly useless with out that attachment. Doesn’t clean cars or furniture very well and also doesn’t pick up very well off of timber floors.
Our first one broke after 1 month and it took over 30 days to get a replacement head.
Wouldn’t buy this product again.
7 months old and the on/off button glitches
Bought 09/05/2020, today is 21/12/2020, the on/off button is making a glitch sound and malfunctioning when trying to turn on/off. Was happy with it but really disappointed about it’s short life span, have always followed instructions to keep clean, have guests staying over Christmas and no working vacuum! The store better offer me replacement when I call them tomorrow!
Good, but battery life could be lots better
Mainly carpet, but also some tiles. I am happy with its suction and all round performance, but, and it's a big BUT, I am disappointed in the battery life. I need to buy one new battery right now, after a little over 2 years, where the cleaner is used just once each two weeks in my 4 bedroom , not overlarge, sole occupancy house. Most of the tiles are cleaned with a HiZero sweeper / mop. Like Geoff -(review 17 Dec 20), I am interested in learning how to extend battery life.
Purchased in August 2018 for $800.00.
Cleans well with multiple options on different surfaces
The attachments make this vacuum suitable for multiple surfaces. We have a 25 square house with carpet and tiles throughout. The battery life could be better as we need to use both batteries on low power to get through the house
DOA power mop. Poor outcome with resolution - video
It’s quiet, it sits nicely in its stand, but the mop head is really poor.
One of the main reasons I bought it.
Update: now it doesn’t turn on - AVOID
The pads rarely spin and I haven’t seen any water come out of it yet. I can’t see any videos online to show if the action is normal so I assume it is.
Just a bit of a letdown after taking the jump away from Dyson.
Purchased in September 2020.
Seriously the best.
Bought one of these over a year ago and found it to be A1 in most areas.
Battery life is fantastic.
Second battery is very handy and is always ready in its charging slot.
Great stand comes with it that holds vacuum and charges both the vacuum and second battery at the same time. ( battery's are easily detached)
Great suction power and you don't have to hold button in unlike some others.
2 settings for speed control.
Some may say its a little on the heavy side but its really not. I find it very light and easy to maneuver.
Comes with great attachments and soft floor brush as well.
We have had dysons and still do but this is definitely my favorite.
Well done LG.
Carefully evaluated many stick vacuums and very happy that I choose this one.
What is hard to decipher is the varying reviews on these types of vacs in general.
What I had: a modern, quality name brand barrel type - and I've never used it again. My place is 1/3 short carpet and 2/3 tiles
What I like about the LG: The hard floor head. So impressed with this attachment. It does a great job of tiled floors. It's effective, it is quiet! My experience with other vacs (other owners) is that the carpet brushes are noisy on hard floors. The ha...rd floor head is good at picking dirt etc off hard floors and goes right up to the edge. You don't need anything other than the lowest speed so it conserves battery (and it's QUIET). The vac is very manoeuvrable and goes under my lounge no problem. The carpet head is also good at what it does. This setup removes lint from the carpet that my barrel, with motorised head, wouldn't. It lifts the pile better than my corded barrel too. For a quick clean, speed 1 or 2 is ok. To lift the pile on my short nap carpet and thoroughly clean I need the high speed, and that will expend that battery in the time it takes to clean 2 bedrooms floor to floors all corners, crevices etc. But - you have the second battery. The carpet head direct on the motor is great for the car carpets too.
Purchased in April 2020.
Can't imagine not having duo battery charger.
This vacuum has the power of a corded vacuum in a hand-held. Not super loud for the power it delivers. Would rate 5 stars if it could be left standing without a stand. Though still one of my best investment in home appliances.
Works for 3 months
I bought this product in July 2020, it was good, but suddenly it’s motor stopped working. I went to good guys from where I bought it but it doesn’t have any replacement warranty just the repairable but if they repair how long it gonna work may be another 3 months. So I strongly recommend DO NOT TO BUY THIS PRODUCT. I don’t know when it gonna come back. I can’t survive without vacuum so I have to spend money again to buy this. I will update again you guys once I got response from LG. At present bad experience with LG and good guys.
Can't live without it
I was vacuuming and last week and then the battery stopped the motor, I diligently replaced with another LG battery and now the whole unit has stopped. I am most unhappy as I cannot live without it. I did expect the two batteries to last much longer. I actually do not beleive that it is battery trouble, I think it is the motor but I am not an engineer ! What should I do? Can't take it back to shop in Melbourne as shops are not open. Where is the LG service centre in Melbourne? Tried calling LG but could not get through to anyone. I threw out the box so I don't have all the specific details that are on the box like model number and my receipt details were stuck on there too. I just want my silver stick vac to work again. :(
Poor suction disappointing product
I bought the LG Cord ZeronA9 vac stick in May 2020 from Harvey Norman. It has poor suction and have to go over and over same areas but still very weak suction. Took it back into retailer to complain. They told me to clean filters every time I use it as it is " a high maintenance vac stick" .Have been cleaning filters but it makes no difference. Won't be buying LG again.
- CordZero A9
- Verified purchase
Excellent cordless vacuum
Purchased this vacuum to replace a corded model and a older cordless vacuum, These vacuums do not have the suction of a corded vacuum, but do a good job on our floors, (mostly tiles and hybrid vinyl), Interchangeable Battery is invaluable as one is not sufficient to complete our floors. The floor tool head could be wider to make cleaning the floor quicker, and other after market tools do not fit the nozzle on the LG unit. (slightly different diameter)
The hand grip is very uncomfortable for a large hand as it is very small and the finger separa...
Great at first but unfortunately didn't last
I purchased the LG A9MASTER stick vac Nov 18. The additional battery, on/off switch, free standing dock and 2 year warranty swayed me away from Dyson.
I used it every couple of days on hard floor & carpet and I was relatively happy with it until it failed whilst I was vacuuming carpet in August 2020. Whilst pushing forward, the entire wand detached from the main housing - the nozzle spout component had snapped right off leaving it totally inoperable.
At LG's direction, I took it to the closest service repair center for assessment 45 kilomet...ers away - 50 min drive for me (2 hr, 90 km round trip). I had to do this trip twice at my cost and drag my kids along. At first, LG declined to repair my unit and explained it wasn't a manufacturing defect and that this particular component of plastic only breaks under misuse or being accidently dropped. Not your best approach LG. I lost count of all the frustrating phone calls I made. I had to escalate the issue to actually get anywhere. By this point I had purchased an alternative stick vac just to keep my sanity. Weeks later, LG offered to repair my unit however I declined as I was now out of pocket. Long story short.....it took 7 weeks to get my refund from the retailer. Don't think I'll ever buy LG again.
Great vac but wish the catcher held more
This is an amazing product, pulls things from the carpet i didn't even know was hiding in it. Battery time lasts long enough for a quick rip around, wish it maybe had 20minutes longer, as I use it on high speed. Also wish the catcher held more , as I need to empty it a few times.
The reviewer stated that an incentive was offered for this review
I recently replaced my Dyson upright & stick vacuum with an LG cord zero & couldn’t be more impressed. I vacuumed the carpets with the Dyson then with my new LG & you wouldn’t believe the dirt it picked up & how the carpet pile stood up. The vacuum comes with a hard floor & carpet head & both work well the main thing I’ve noticed is NO HAIR stuck in the brushes! The Dyson was so much maintenance to remove hair stuck on the rollers it was exhausting. 1 month with the LG & still haven’t had to dismantle & cut out the hair. A big annoyance with Dy...son is when disconnecting heads & sections it’s a 2 handed operation as the latch is on the part you want to leave behind. The LG is the opposite so attachments can be removed with one hand. The only concern I have is you have to remove the cylinder inside the barrel to remove all the debris sucked up & im concerned this isn’t robust enough last over time. Well see?? Lastly with 2 batteries I never run out mid vacuum or when the previous user forgot to put on charge. Love this product so far
When things go wrong
Purchased this stick vacuum in January 2020. In September 2020 vac broke down, (motor gave up).
Phoned Lg Customer Care line - the phone was answered by a person in the Philippines who instructed me to take the Vacuum to a service centre - 60 Kilometres from where I live. Apparently there are only 2 authorised service centres that cover the Sydney metropolitan area, so i took the vacuum back to Harvey Norman store where I purchased it from, and they sorted it out.
The end result is: 10 days later, the Vacuum was fixed with a new motor and 1 new...
A Great Time Saver
I use the LGCordZeroA9 on carpet and tiled floor in my rented unit.It goes easy on both surfaces picking up ground in dirt and dust in the carpet.Its so quick I spend less time vacuuming.Great suction and easy to empty.
Really poor suction
Bought this LG Ultimate vacuum cleaner just end of June and we have been really disappointed with the suction. Have to have multiple strokes in the same area for any dusts to be picked up. The mop itself it quite useless as it still doesn’t seem to wet the floor or mop off the dirt.
Very disappointing as we paid $1200 for it.
Questions & Answers
I accidentally rinsed a bit of water through the motor.... I was sort of just rushing through the cleaning process and completely forgot that the motor couldn’t be wet. I’m letting it dry for more than 24 hours, maybe 2 days to be safe. Any chance it’ll still work??? Please let me know as soon as you can. We absolutely love this vaccum, it’s one of the best purchases we’ve ever made. Thank you so much.
Do I unplug when the battery is fully charged?
Does it matter if the docking station (charging battery) remain on all the time or should it be switched off when battery charged ?
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