Reviewer Photos & Videos
This works well on both carpet and hard floors, easy to empty, easy and light to use.
Best features are a spare battery, the stand alone stand, so that is does not have to be screwed to the wall. the on /off button so there is no trigger to hold. All of the accessories that came with it are very good especially the mattress head.
I have 2 dogs and cats all live inside, i have a husky and a long hair white cat and it gets rid of all the hair, i have thrown out my plug in large vacuum as this does a much better job. an one of the best things is the washable filter and comes with a spare filter so while one is being washed you can still use it.
- CordZero A9NEOMASTER
- Verified purchase
Versatile Stick Vacuum Cleaner
Having moved to a new apartment recently, I felt it was time to replace my Miele S8 corded vacuum, my Samsung VR7000 robot vacuum & Hoover stick vacuum 5210, with a single vacuum cleaner. I decided on the LG A9 Neo, as it is lighter than a Dyson V11 & it comes with 2 removeable batteries (both can be charged at the same time on the supplied stand). According to tests on the internet, the A9 Neo is not quite as powerful as the Dyson V11 on FULL POWER, but this is a little misleading as either machine will only run at full power for about 7 or 8 ...minutes per battery charge. So you are more likely to run the vacuum at 'normal' power anyway. If you have to clean a particularly dirty area, in most cases a few extra passes at normal power will clean almost as well as when using less passes at full power. My apartment is 3 bedrooms, plus study & I can easily vacuum the whole apartment on one battery charge with 2 bars out of 3 remaining on the battery meter. My version is the 'A9 Neo Master', which comes with some extra tools, compared to the lower models. The most useful of these is the flexible hose which is great for cleaning the car or in any confined spaces. Another great tool is the 'Punch Head' which has a bar that 'punches in & out' rather than a rotating roller. This is really effective on mattresses & sofas & avoids getting hair & threads caught around the roller. Standard with all model grades is the 'Hard Floor Roller' which has a cloth roller instead of a brush roller. This avoids leaving scratches on timber floors & picks up dirt better than the brush roller on hard floors. On carpet the brush roller is best. All tools click on very easily & positively & appear to be very well made. The charging dock can be used freestanding or wall mounted which means that you don't have to drill holes in walls, if you don't wish to (important for renters). Unfortunately, it will only accommodate 2 accessory tools, so you will need to store the other tools somewhere else. The dust canister is easily emptied but I feel that it could be a little larger. It's fine for a home unit, but would probably need to be emptied at least twice per clean if you have a larger house. The filters are easy to wash clean & dry fairly quickly. Overall, I am happy with the A9 Neo & don't miss any of my old vacuum cleaners. I would definitely recommend the A9 Neo.
- CordZero A9ULTIMATE
- Verified purchase
Bought August 2019 - Mop head has almost fallen apart !
Sadly the unit works well on carpet however it seems to be a common issue that there is no water being ejected onto the pads of the mophead. In addition to this, the water reservoir leaks on the mophead and the rollers are falling off the bottom. It is a very well looked after and had had no misuse at all.
I contacted customer service in the first instance and was told that I would be getting a new unit due to the multiple issues. Only to find out at a later date that this is not that case and I have to take the unit to one of their authoris...
Worked well on all floors even with very hairy pet. It's great to have both batteries to avoid frustration of half finished jobs although they can be expensive to replace.
Purchased in May 2018 for A$699.00.
I find it ok to use does the job, not as powerful as I would like, need to use turbo boost at times. The complaint is changing the batteries, it is nearly imposible to remove from the machine.
Purchased in September 2018 for A$899.00.
Help Lg. No response after multiple emails
Loved it when it was working. My review is mainly based off support. Brought in December. Multi head no longer spins!
Taken all the right steps to contact support and nothing.
Spent $1000 and having a hard time. Disappointed.
Please contact me lg
- CordZero A9ULTIMATE
- Verified purchase
The vacuum part of this is head and shoulders above the Dyson V6 that it replaced - quieter, more powerful and came with great attachments and a longer battery life. However, the supplied mop head did not spray the water out when in use so the mop head was not functional at all. Having seen the same issue with others here, I contacted LG using the contact details below and was gratefully surprised with the response - replacing the mop head - considering the 'Live Chat' previously was not very helpful!
Bought December 2019 - broken twice - customer service shocking
The vacuum sucks well
We bought due to the mop head cleaner thinking would be a revolution.
Dec 2019 (day 2)
Like many other comments in this review no water was being ejected onto the mop pads - sent pics to LG cust service who said after 2 weeks of review they would send out new mop head, after waiting two weeks called up to see status of delivery to be told they do not send out parts and I had been misinformed - I got asked to wait for a bag they would send to put it in and send to a service centre (which would have been another 4weeks min w...
Very pleased with the stick vaccum. Works well on carpet and wooden floor. Very easy to maneuver and readily available with the stand. Also it's not horribly overpriced like the Dyson.
Product is ok
Mop water will not wet pads at all when in use, vacuum works well but is let down by no water. Can you give me some information on this as I have seen another customer with the same problem at one stage
[13 months on update review] Broken down twice!
I gave this product a 4 star in the original review but since then this stick has failed twice.
First time was the battries. Both battries die at the same time. Brought to the service centre the guy immediately knew it's the batteries, he implies it's the common issue for this product. So 3 days later I received the replacement batteries from LG. The stick was back to life.. for 3 months. I don't use the vacuum much though so it's about 6 times usage.
Now after pressing the power button the motor spins into a burst mode then stops. one of t...he replacement batteries doesn't recharge, again. I appreciate LG's effort for warranty but this product has failed me and I do not want to waste more time on going to repairs every now and then. 10 months later it will be out of warranty and that will be the end of the $800
Overpriced and poor quality
Bought this vacuum cleaner in July 2018. Performance is okay but not great - the hard floor head spits debris out the back so you have to go over the same area several times. The carpet head gets pet fur and hair stuck inside it. After about year, it started randomly going on and out of turbo mode by itself while in use. Now the battery has completely died and won’t hold charge. Warranty guide states batteries are only covered for one year so I’ll have to buy a new one. Save your money and buy a different cordless vacuum!!
- CordZero A9MULTI
- Verified purchase
Good on hard floor
I Use the vacuum on hard floors-tile and vinyl. It fills quickly and can be quite loud along the tiles however picks dirt up well and is easy to empty.
- CordZero A9ADVANCED
- Verified purchase
Excellent, I wonder how I`ve done without all these years
This LG A9Pro is excellent. I can`t do without this machine. It is so versatile, lite, easy to use. It comes with 2 batteries a plethora of attachments, even a floor mop. However I`m a bit sceptical about the stated battery life guide, but still wouldn`t trade this for another electric monster. It cleans carpets BETTER than my electric vacuum, very easy to clean/empty when I`m done. It still amazes me how well this little machine cleans. Excellent Quality and design. Couldn`t do without it now that I have experienced the difference.
The reviewer stated that an incentive was offered for this review
Great for a house with pets!
We recently bought a house with tiled floors and carpeted bedrooms. After looking around we decided the LG Cord Zero as it had a great sounding mop function which would be brilliant for the tiles.
The vacuum itself has an incredible suction power and is super easy to use with a really good battery life, and the attachments are brilliant for lounges and corners.
Although the power mop is handy for a quick light once over, in my opinion it doesn’t give the tiles a good proper ‘clean’.
I’m super happy with it though, and the service from LG has been top level.
don't waste your money
I purchased an a9 2x yesterday and after fully charging both batteries proceeded to use today only to find that I could only do app half the house mostly on hard floors before batteries were flat now have to wait 3.5 hours to charge up both batteries before completing the cleaning of house
also gives you blister on finger knuckle when using as hand grip as a stupid finger hole on handle
does pick up dust which is good
with carpet head won't let you push away from yourself you must pick up and drag head back to yourself
looks like its app 9 hour job to clean house with waiting time
This is a beast
We just purchased this on the weekend. We were tossing up between LG and Dyson, after having two Dyson’s. We couldn’t be happier. This is a brilliant product, built with quality materials, spare battery and multiple heads at less than half the price of the Dyson. I would definitely recommend this vac to anyone/everyone
Good vac with very poor battery quality
I have Makita cordless products that one 5amp hour battery can run a grinder for 5x longer than what the lg battery can run the cord zero. I think Lg should do a deal with makita to supply their batteries and send me a couple new ones . Other than crap batteries the vac itself is fine in my opinion.
Best vac I've had for a while
Over the last couple of years I've tried 2 Dysons and 1 Electolux hand stick vacuum's. Both the Dysons broke and the Electrolux is no better than Mums old carpet sweeper! But the LG Cord Zero is just amazing. It does a great clean and the carpet hasn't looked this good for ages. Good design in terms of handling and it's easy to clean- yesterday I washed the filters for the first time. Has a great turbo function. The only negative so far is the lack of onboard tools in this model. It's pricey, but no worse than the rubbish Dyson that is sitting broken (again) on the floor!
Purchased in February 2020.
Better than a Dyson
Swapped my Dyson V6 out of this as it as still under warranty and had suction loss. So glad I did not purchase another Dyson and got this instead, it’s equivalent to the v10 but 2/3 of the price and comes with multiple attachments and the stand. Great value for money, my favourite thing about it is the dual interchangeable battery which gives me 60 minutes of power. Only bad side is the canister is on the smaller side and needs to be emptied frequently.
Questions & Answers
I have a great deal of trouble getting the batteries out, does anyone have the same trouble? I have contacted LG but as yet have not received any advice from them, even my husband cannot remove them. It really is so disappointing as I love using it and it works well.
What would cause my lg cordless a9 vacuum to not power on? The problem was intermittent for about 2 weeks, now it won’t power on. The batteries are fully charged, the unit is used occasionally and cleaned after each use.
I have the LG with mop head. According to the manual you must only move mop head in forward or forward diagonal direction (which makes sense I guess in that you don’t want to be sucking up any moisture in the floor from where you’ve just mopped), but this means you are walking over the area you have just mopped (unless you have no furniture and can go around in big circles, keeping to the side of area just mopped. Not really practical in my opinion.
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