Reviewer Photos & Videos
Can't imagine not having duo battery charger.
This vacuum has the power of a corded vacuum in a hand-held. Not super loud for the power it delivers. Would rate 5 stars if it could be left standing without a stand. Though still one of my best investment in home appliances.
Works for 3 months
I bought this product in July 2020, it was good, but suddenly it’s motor stopped working. I went to good guys from where I bought it but it doesn’t have any replacement warranty just the repairable but if they repair how long it gonna work may be another 3 months. So I strongly recommend DO NOT TO BUY THIS PRODUCT. I don’t know when it gonna come back. I can’t survive without vacuum so I have to spend money again to buy this. I will update again you guys once I got response from LG. At present bad experience with LG and good guys.
Can't live without it
I was vacuuming and last week and then the battery stopped the motor, I diligently replaced with another LG battery and now the whole unit has stopped. I am most unhappy as I cannot live without it. I did expect the two batteries to last much longer. I actually do not beleive that it is battery trouble, I think it is the motor but I am not an engineer ! What should I do? Can't take it back to shop in Melbourne as shops are not open. Where is the LG service centre in Melbourne? Tried calling LG but could not get through to anyone. I threw out the box so I don't have all the specific details that are on the box like model number and my receipt details were stuck on there too. I just want my silver stick vac to work again. :(
Poor suction disappointing product
I bought the LG Cord ZeronA9 vac stick in May 2020 from Harvey Norman. It has poor suction and have to go over and over same areas but still very weak suction. Took it back into retailer to complain. They told me to clean filters every time I use it as it is " a high maintenance vac stick" .Have been cleaning filters but it makes no difference. Won't be buying LG again.
- CordZero A9
- Verified purchase
Excellent cordless vacuum
Purchased this vacuum to replace a corded model and a older cordless vacuum, These vacuums do not have the suction of a corded vacuum, but do a good job on our floors, (mostly tiles and hybrid vinyl), Interchangeable Battery is invaluable as one is not sufficient to complete our floors. The floor tool head could be wider to make cleaning the floor quicker, and other after market tools do not fit the nozzle on the LG unit. (slightly different diameter)
The hand grip is very uncomfortable for a large hand as it is very small and the finger separa...
Great at first but unfortunately didn't last
I purchased the LG A9MASTER stick vac Nov 18. The additional battery, on/off switch, free standing dock and 2 year warranty swayed me away from Dyson.
I used it every couple of days on hard floor & carpet and I was relatively happy with it until it failed whilst I was vacuuming carpet in August 2020. Whilst pushing forward, the entire wand detached from the main housing - the nozzle spout component had snapped right off leaving it totally inoperable.
At LG's direction, I took it to the closest service repair center for assessment 45 kilomet...ers away - 50 min drive for me (2 hr, 90 km round trip). I had to do this trip twice at my cost and drag my kids along. At first, LG declined to repair my unit and explained it wasn't a manufacturing defect and that this particular component of plastic only breaks under misuse or being accidently dropped. Not your best approach LG. I lost count of all the frustrating phone calls I made. I had to escalate the issue to actually get anywhere. By this point I had purchased an alternative stick vac just to keep my sanity. Weeks later, LG offered to repair my unit however I declined as I was now out of pocket. Long story short.....it took 7 weeks to get my refund from the retailer. Don't think I'll ever buy LG again.
Great vac but wish the catcher held more
This is an amazing product, pulls things from the carpet i didn't even know was hiding in it. Battery time lasts long enough for a quick rip around, wish it maybe had 20minutes longer, as I use it on high speed. Also wish the catcher held more , as I need to empty it a few times.
The reviewer stated that an incentive was offered for this review
I recently replaced my Dyson upright & stick vacuum with an LG cord zero & couldn’t be more impressed. I vacuumed the carpets with the Dyson then with my new LG & you wouldn’t believe the dirt it picked up & how the carpet pile stood up. The vacuum comes with a hard floor & carpet head & both work well the main thing I’ve noticed is NO HAIR stuck in the brushes! The Dyson was so much maintenance to remove hair stuck on the rollers it was exhausting. 1 month with the LG & still haven’t had to dismantle & cut out the hair. A big annoyance with Dy...son is when disconnecting heads & sections it’s a 2 handed operation as the latch is on the part you want to leave behind. The LG is the opposite so attachments can be removed with one hand. The only concern I have is you have to remove the cylinder inside the barrel to remove all the debris sucked up & im concerned this isn’t robust enough last over time. Well see?? Lastly with 2 batteries I never run out mid vacuum or when the previous user forgot to put on charge. Love this product so far
When things go wrong
Purchased this stick vacuum in January 2020. In September 2020 vac broke down, (motor gave up).
Phoned Lg Customer Care line - the phone was answered by a person in the Philippines who instructed me to take the Vacuum to a service centre - 60 Kilometres from where I live. Apparently there are only 2 authorised service centres that cover the Sydney metropolitan area, so i took the vacuum back to Harvey Norman store where I purchased it from, and they sorted it out.
The end result is: 10 days later, the Vacuum was fixed with a new motor and 1 new...
A Great Time Saver
I use the LGCordZeroA9 on carpet and tiled floor in my rented unit.It goes easy on both surfaces picking up ground in dirt and dust in the carpet.Its so quick I spend less time vacuuming.Great suction and easy to empty.
Really poor suction
Bought this LG Ultimate vacuum cleaner just end of June and we have been really disappointed with the suction. Have to have multiple strokes in the same area for any dusts to be picked up. The mop itself it quite useless as it still doesn’t seem to wet the floor or mop off the dirt.
Very disappointing as we paid $1200 for it.
I Looooove this vacuum cleaner!
I got my son to buy me this vacuum cleaner in Australia and send it to me here in New Zealand, as no one sells it here. I read many reviews of many stick vacuums and was set on this one. I love that I can vacuum and mop at the same time. This is the best feature in my opinion, but there are many other things I love about it too.
My one disappointment was that no one would ship it with two batteries and so I only got one and will have to wait until my son can finally come and visit again before I can get the second battery.
Also as there are no stockists here, I am a little worried if something goes wrong. However this was the only one i wanted and as I said before,I LOVE it!
Requiring replacement batteries after 2.5 years
I bought the A9MULTI2X in 2018 and paid a lot for it. It worked reasonably well and was very easy to use, especially on floorboards. It was good having 2 batteries. Now, 2.5 years later, I have to replace both batteries. If I'd known this was going to happen, I wouldn't have bought this particular stick vacuum cleaner.
Great but batteries where not lasting as long but LG was happy to assist.
We bought this product over the Dyson as we had problems with the batteries not lasting. Have had it 18 months and am having issues where the batteries won't even work on full power. We only live in a unit so it should be able to do this area no problem. It was a great vacuum but for the price we expected it to last longer than that.
But we contacted LG and they where happy to assist.
We are very happy with the support and with the product.
Great product when not broken. Bad after sales service.
I was very happy with my Cord Zero & love the head for my hard floors. However the multi floor tool has fallen apart. I put a claim in under warranty, received a phone call advising the claim has been approved & the new part would be shipped. I understand there are delays with shipping at the moment so 3 weeks later I followed up for the tracking number of my parcel. I was then advised by customer service that the part is out of stock with no ETA available. How can a company like LG not know their production schedule?! Still waiting for a respo...nse from customer service. Meanwhile I am left with a half working vacuum cleaner that can't properly clean my carpeted floors. Not ideal with 2 young kids in the house 24/7. Good product when it works but bad after sales support. Should have gone with Dyson.
An Expensive Failure
Almost 2 years ago we tossed up between the latest Dyson and the LG A9. The clincher was the second battery so we could the whole house which is average sized. One battery died within 9 months. Replaced under 12 month warranty. The 2 year warranty for the actual cleaner expires next month. The second battery has died and they cost about $50 to replace. The performance has reduced markedly. Cost $850. An expensive failure. Should have spent a few hundred dollars and got the Dyson V11. I cannot recommend the LG A9X2.
Good vacuum for quick clean
I purchased mine about 5 months ago and haven’t had any issues with it except that it’s only good if u want to quickly clean a room as the batteries longevity is not great and constantly needs to be charged
Purchased in March 2020.
Worst. Vacuum. Ever.
Save your hard earned and spend it on anything BUT this machine. Absolutely no suction. No battery longevity. This is the worst ornament I have ever wasted my money on.
Really is great
I never thought i would be excited about a Vacuum Cleaner but here we are. Works really well on carpets and tiles, has a spare battery that can stay on the unit to charge. Really easy to clean and does the job great. Very light and easily manoeuvrable, really makes you wonder why they still sell the old style vacuums.
- CordZero A9ULTIMATE
- Verified purchase
We were looking for a vacuum that goes with multiple floors and this one suited well. It gives you the option for mop as well and various attachments. It is a bit heavy to use but overall easy to clean and store with the stand.
Questions & Answers
Purchased the A9 essential maybe 4 months ago, within the first 2 weeks I had it back at the place of purchase due to batteries not charging (would put on charge at 6pm wake up in the morning and was still flashing on one bar) they replaced the charging dock and appears to have sorted that issue. Now a couple months later it will not power up? You press the power button and the battery displays comes up and the third bar flashes but that's it? Any idea why it would be doing this? I have cleaned and rinsed and filters ect and didn't help? Switched the batteries ect and nothing
Can the LG model A9 stick vacuum be used on Bamboo wooden floors? Some other makes are reported to scratch wooden floors. I want to buy one stick cordless vacuum for wooden floors and thick pile carpets on stairs and floors. Appreciate your feedback. Pamela.
Thanks Kerry, I’ll have to rethink my purchase for a more expensive vacuum stick with a wooden floor attachment.
The motor in the carpet cleaner attachment is no longer working - any ideas how to fix? My husband took it apart and could find nothing wrong with it.
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